Remote DBA Service: Powering your DBA needs

© Copyright EnterpriseDB Corporation, 2020. All rights reserved.
Remote DBA &
Cloud DBA Service
Powering your DBA needs from compute to cloud
Jamie Watt; VP, Support Services
Kanchan Mohitey; Director, Cloud Services
Deepanshu Sharma; Director, Support Services
1

Welcome – Housekeeping Items
• Slides and recording will be available as soon as possible
• Submit questions via GotoWebinar – will be answering at end
• We will be sharing info about EDB and Postgres later
2

Postgres Pulse
3
Every Monday at
8:00 AM PDT/ 11:00 AM EDT
16:00 BST/ 17:00 CET
https://www.enterprisedb.com/postgres-pulse

4 CONFIDENTIAL © Copyright EnterpriseDB Corporation, 2020. All rights reserved.
Remote DBA | Cloud DBA
Team Service

AGENDA
▪ Your need for a Postgres partner
▪ Remote DBA Services
▪ What is it ?
▪ Who needs it?
▪ What does it deliver ?
▪ Cloud DBA Services
▪ What is it?
▪ Who needs it?
▪ What does it deliver?
▪ Q & A
CONFIDENTIAL © Copyright EnterpriseDB Corporation, 2019. All rights reserved.5

ADOPTION
ACCELERATING
• Most mature open source DBMS technology
• Strong, independent community
• Adoption/usage increasing yearly
Stack Overflow
2019 Developer
Survey

ADOPTING AND IMPLEMENTING
Adoption Development Deployment Maintenance
• Monitor
• Gather Trends
• Capacity Planning
• Optimize Performance
• Identify & Resolve Threats
• Assess System Needs
• Identify Infrastructure
• Identify Dependencies
• Deploy Packages
• Plan
• Effort Estimation
• Design
• Develop
• Package
• Reach Consensus
• Define Projects
• Knowledge Gaps
• Train Resources
• Identify Partners
• Arrange Experts

SUBSCRIPTIONS
THE EDB POSTGRES PLATFORM
Capabilities Components Subscriptions Benefits
Database EDB Postgres… Enterprise Standard Developer
Open source-based DB w. enterprise features
(Oracle compatibility, performance & security)
Advanced Server X X ACID compliant, reliable, high performance and
extensible relational data store
Open source DB PostgreSQL X X
Management Suite
Comprehensive management, monitoring,
alerting and tuning with advanced
backup/recovery operations and configurable
database high availability;
GUI-based Management, Monitoring and Alerting Enterprise Manager X X X
Backup and Disaster Recovery Backup and Recovery X X X
Cluster Health and High Availability Failover Manager X X X
Integration Suite
Data Federation and Distributed Transaction
Management capability to integrate the
database with the enterprise data management
environment.
Data Replication (single and multi-master)
Replication Server (SQL Server,
Oracle, Postgres)
X X X
Data Integration Data Adapters (FDW) X X X
Migration Suite
Tools to migrate applications from commercial
databases to open source-based databases
DMA Tool is available as part of a services
engagement
Database Migration
Migration Toolkit (Oracle, Sybase,
MS SQL)
X X X
Database Migration Assessment Tool Migration Assessment (Oracle) X X X

SUBSCRIPTIONS LANDSCAPE
Subscription
Support
✔ Reactive Support
✔ Defined SLO’s
✔ Patches, Fixes & Prior
Versions
✔ Access to Expert Staff
✔ 24/7 Global Support
✔ Access to Tools &
Knowledge Base
❏ Proactive Support
❏ Extension of your
DBA team
❏ Environmental
Reviews
❏ Optimization &
Upgrades
❏ 24/7 Active Solution
Management
❏ Capacity Planning &
Forecasting
CONFIDENTIAL © Copyright EnterpriseDB Corporation, 2020. All rights reserved.
Remote
DBA
9
EDB
Remote DBA | Cloud DBA
EDB
Enterprise
Edition
EDB
Standard
Edition
PostgreSQL
Support

DIY or Remote DBA?
Challenges Remote DBA
Postgres Database administrators can be hard to
find.
Organizations can tap into the cost-effective
professionals, get started with Postgres quickly.
DBAs are expensive, so many organizations
don’t have the budget.
Unburden themselves from database operations
Database administration or maintenance is not a
core part of the IT strategy, Appetite to spend on
this might be less.
More than a decade of experience by leveraging
the largest group of Postgres certified DBAs.
Creating in-house expertise is expensive and
Time consuming
Reduce the downtime to get most out of
Postgres
Scaling is not always straightforward Ability scale and support Fortune 500 companies

REMOTE DBA SERVICES
❖ Optimize in-house resources for
mission-critical activities
❖ Lower total management costs
❖ Leverage EDB state-of-the art
expertise
❖ Accountability for results
❖ Around-the-clock assurance
EDB Postgres leadership provides best practices for you!
❖ Best practice technology &
procedures
❖ Lead Technicians manage &
coordinate your support
❖ No hiring or Training costs
❖ Full DBA Support for Postgres
Databases

Remote DBA SERVICE OVERVIEW

REMOTE DBA

Remote DBA
has
Your Back
Defined
SLO
Improved
Uptime
Expert
guidance
Lower Risk
Secure
Operations

CLOUD DBA
Postgres Cloud Instances

REMOTE DBA OFFERINGS
CurrentOffering
**NewOffering**
Remote DBA Service
Who: Self-Managed Environments
• Bare Metal
• VMware
Why: High-Touch
• Assigned Technical Lead
• Weekly Ops Meeting
• Quarterly Reviews
• Monthly Trend Review
Cloud DBA Service
Who: Public Cloud
• Self-Managed Cloud Compute
like Azure VM, AWS EC2
• AWS RDS PostgreSQL
• Azure PostgreSQL
Why: Simplified needs for Cloud Env
• Match cloud-native needs with
• 24x7 Monitoring
• 24x7 Ops Engagement
• Proactive Health Scan (annual)

POSTGRES IN CLOUD
• IT centric
• Database is a central resource for many apps
• Self serve for developers
• Primary Drivers: productivity and administrability
• Typically starts on public cloud
• New & existing applications
👍 👎
• You get choices of machines not DB
configurations
• Often Need Tuning as one size might not fit all
• Doesn’t include support for query optimization
• Doesn’t eliminate the need of training within
teams

Cloud DBA
has
Your Back
Cloud
Certified
Postgres
Experts
Tuned
Deployments
Postgres
specific
Maintenance
Strategy
Query Tuning
Advisory
Eliminate
Postgres
Training
need

Portal Email Phone
CONTACT ANYTIME, FROM ANYWHERE
A Global Team Always Available

VALUE
PROPOSITION
COST SAVINGS
Ability to
Execute
Highly
Scalable
DR &
Business
Continuity
$$$$

VALUE
PROPOSITION
Direct Savings Indirect Savings
In-house DBA’s can contribute to
new projects
Reduced downtimes and
maintenance window
Management and upkeep of
database handled by RDBA
Longer your applications functions
more business you do
Monitoring and maintenance covered
no additional tools required
Allows for faster feature rollouts,
keeps you step ahead
Sanity of architecture is performed
Reduce Deployment times

My biggest impression with using this service is that it's hard to
quantify just how valuable it is. You almost cannot put a price on
the peace of mind you have from the burden of so much work being
shifted to a team of experts, and the knowledge of how safe your
data is in those same hands. I used to lose a lot of sleep at night
about the lack of coverage we had, now I only lose sleep about the
rest of the operations
Adam Bunch . Engineering Manager & Systems Architect.
Konica Minolta Healthcare IT
23
“
”

Our 24x7 support contract with Enterprise DB is an important
complement to our on-site team. With clearly established
parameters, EDB is able to respond to issues quickly and bring
recommendations to us that minimize downtime. The weekly status
checks and quarterly backup integrity checks provide peace of mind
as part of our disaster recovery planning. Working with EDB has
been a great learning experience for our team.
Mitchell D Baker, Sr Linux Admin
OTS, Legislative Services Agency, State of Indiana.
24
“
”

25
EDB Postgres Database
24/7 Global Support
Professional Services Postgres Contributions
Tools & Innovation Security/performance

ONLY OPEN
SOURCE BASED
RDBMS IN
GARTNER MQ
EDB Recognized 7 Years
In A Row on Gartner’s
Magic Quadrant
26

27
Customers working SMARTER, reducing RISK and being more PRODUCTIVE with EDB.
OVER 4,000 CUSTOMERS
U.S Customers
EMEA Customers APAC Customers
102
of the
Fortune 500
337
of the Forbes
Global 2000

EDB OPEN SOURCE LEADERSHIP
NAMED EDB OPEN SOURCE COMMITTERS AND CONTRIBUTORS
28
● CORE TEAM
● ● ●
● MAJOR CONTRIBUTORS ● CONTRIBUTORS
Akshay
Joshi
Amul
Sul
Ashesh
Vashi
Dilip
Kumar
Jeevan
Ladhe
Mithun
Cy
Devrim
Gündüz
Amit
Kapila
Bruce
Momjian
Dave
Page
Robert
Haas
Ashutosh
Sharma
Rushabh
Lathia
- designates committers

ASK THE EXPERTS FOR FREE
Reliable professional support from some of the world’s most knowledgeable Postgres engineers
Send your questions to abmrequest@enterprisedb.com
1. Send in 3 questions specific to you or your organization
2. Postgres engineers will answer your questions
3. EDB will respond to you personally
My failover application is not
promoting the standby. Can
you fix?
How do I reduce the app
reconnection after database
restart?
I am on PG 11, which
patches should I apply?

30
Postgres Vision Goes Virtual in 2020
APJ Track with APJ Customer Speakers @ APJ Friendly Times
Attend from the comfort of your home. Learn:
● how organizations are using PostgreSQL to reduce cost & increase innovation
● the tools and technology that PostgreSQL experts are using
● how developers are using PostgreSQL databases
● about the future of PostgreSQL and much more

Remote DBA Service: Powering your DBA needs

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