This document contains a 60-item multiple choice test on information and communication technology (ICT) concepts. The test covers topics like computer hardware, software, operating systems, networking, security, and health and safety issues related to working with technology. It aims to assess recent high school students' understanding of fundamental ICT concepts.

1. Regional Diagnostic Test
in ICT-CSS-10
(To be given to recent Grade 11 students)

2. MULTIPLE CHOICE:
Directions: Read each statement and or questions; and choose the letter of the correct answer.
_______1. It is the introduction of new ideas to make the product and services more attractive and
saleable to the target customers.
A. new idea B. product development C. creativity D. innovation
_______2. It is a managerial tool used to assess the environment and to gather important information
that can be used for strategic planning.
A. scanning B. WOTS Analysis C. SWOT Analysis D. survey analysis
_______3. It is creating names, symbol, or designs that identifies and differentiates a product from
the other products.
A. product naming B. branding C. unique selling proposition D. tagline
_______4. It is a meaningful and unforgettable statement that captures the essence of the brand.
A. product naming B. branding C. unique selling proposition D. tagline
_______5. These are things that people cannot live without.
A. wants B. requirements C. desires D. needs

3. _______ 6. The Physical component/s of computer system including any equipment such
as printer and mouse device.
A. desktop B. software C. monitor D. hardware
_______ 7. Computer programs and games are called?
A. software B. operating system C. hardware D. applications
_______ 8. Alfred bought the newest version of MS Office 2017, after installing it to his
PC he gave a copy to his friend, Arnel. Then Arnel gave also the copy to his other friends.
Both Alfred and Arnel are breaking the law for___________?
A. copyright laws B. distributors law C. no laws at all D. publishing rights law
_______ 9. Which of the following would not harm your computer system or its
components?
A. Hand towel B. dust and sand C. cellphone D. water
_______ 10. Which of the following is not an output device?
A. scanner B. printer C. flat screen monitor D. touch screen monitor

4. _______ 11. Which of the following devices have a limitation that we can only store
information to it but cannot erase or modify it?
A. Hard Disk B. Solid State Drive C. CDROM D. Flash drive/Floppy Drive
_______ 12. Which technology is used in Compact Disks?
A. Electromagnetic B. Electrical C. Magneto Optic Disk D. Compact Disk
_______ 13. In order to play or hear sound on a computer, one needs:
A. Video Card B. Memory C. Processor D. Sound Card/Speaker
_______ 14. The instruction that tells the computer, what to do it and how to do it, is
called ___________.
A. Programs B. Software C. Applications D. Operating System
_______ 15. When you save a file, it is permanent save to ___________.
A. Memory B. CPU C. Processor D. Hard Disk

5. _______ 16. Select three input devices your computer uses: ________________.
A. Mouse, Keyboard, Printer B. Keyboard, Mouse, Scanner
C. Mouse, Printer, CPU D. Keyboard, Scanner, Headset
_______ 17. The uniform resource locator or the address of a website is known as its:
A. Hyperlink protocol B. IP address C. Source code D. URL
_______ 18. What general term describes the physical equipment of a computer system,
such as its screen, keyboard and storage:
A. Output devices B. Hardware C. Input devices D. Software
_______ 19. On a standard mouse, which is the most frequently used button in any usual
operations of the computer.
A. Scroll B. Left C. Right D. Mouse Ball
_______ 20. What is the most widely-used operating system today?
A. Microsoft's Windows B. IOS C. Android D. Linux/Open Source

6. _______ 21. A monitor is an example of input device.
A. True B. False C. None of the Above D. Both A and B
_______ 22. It is okay to use the computer during storm or power outage.
A. True B. False C. None of the Above D. Both A and B
_______ 23. Spilling liquids in your computer won't harm your system at all.
A. True B. False C. None of the Above D. Both A and B
_______ 24. A keyboard is a type of an output device.
A. True B. False C. None of the Above D. Both A and B
_______ 25. Tower, desktop and CPU are all the same components of a computer.
A. True B. False C. None of the Above D. Both A and B

7. _______ 26. Also known as the processed data.
A. Data B. Character C. Information D. Memory
_______ 27. The people who use and operate computer is called _____________.
A. User B. Open-ended C. End-user D. Computer Technician
_______ 28. He is the father of the modern computer.
A. Charles Babbage B. John Watt C. John Vincent Atanasoff D. ENIAC
_______ 29. First generation computer invented by Howard Aiken and built by IBM
in 1944.
A. ECC B. UNIVAC C. Analytical Device D. Mark I
_______ 30. This Following Programs can create word processor, except...?
A. Microsoft Word 2007 B. Microsoft Word 2003
C. Microsoft Teams D. Microsoft One Note

8. _______ 31. What type of fault remains in the system for some period and then it will
disappear.
A. Permanent B. Transient C. Intermittent D. All of the mentioned
_______ 32. Which of the following approaches are used to achieve reliable systems?
A. Fault prevention B. Fault removal C. Fault tolerance D. All of the mentioned
_______ 33. A system maintaining its integrity while accepting a temporary halt in its
operation is said to be in a state of ___________.
A. Full Fault Tolerance B. Graceful Degradation C. Fail Soft D. Fail Safe
_______ 34. Which of the following Error Detection checks is not a part of Application
detection?
A. Hardware checks B. Timing checks C. Reversal checks D. Coding checks
_______ 35. Exception handling is a type of ________________.
A. forward error recovery mechanism B. backward error recovery mechanism
C. All of the mentioned D. None of the mentioned

9. _______ 36. What form of software can also be called firmware?
A. Embedded Software B. System BIOS C. Installation drivers D. Operation log
_______ 37. After you install a new floppy drive and restart the system, the floppy drive light
stays on constantly and you get an "FDD Controller Failure" POST error. What is the problem?
A. Floppy cable not connected B. Floppy cable on forwards
C. Floppy cable on backwards D. Floppy cable break
_______ 38. Should you wear a grounding strap when servicing a CRT monitor?
A. Yes B. No C. Maybe D. Not at All
_______ 39. What are the 4 types of DC voltage usually produced by a power supply?
A. -5V,+13V,-4V,+5V B. +12V, +4V,-5V,-13V
C. +5V -5V +12V -12V +5V, -5V ,-12V ,+12V D. =2+1-3a
_______ 40. Which is the largest computer in terms of physical size?
A. The mainframe computer B. The microcomputer
C. The tower computer D. The supercomputer

10. _______ 41. What does the acronym SSL represent?
A. System Service Layer B. Secure Sockets Layer
C. System Synchronize Link D. Secure System Link
_______ 42. Which protocol is most similar to SSL?
A. NTP B. FTP C. POP3 D. TLS
_______ 43. Which protocol is commonly used to retrieve email from a mail
server?
A. FTP B. IMAP C. HTML D. TELNET
_______ 44. Which is a common routing protocol used for local and wide area
networks?
A. RIP B. ARP C. UDP D. TCP
_______ 45. Which is a link layer protocol?
A. ARP B. TCP C. UDP D. HTTP

11. _______ 46. Which is crucial documentation to have before beginning of work?
A. Deodorant B. Proper equipment
C. Passwords for accounts D. Signed documentation of work agreement
_______ 47. Which should be done when illegal materials are found?
A. Ignore B. Remove material
C. Report to supervisor D. Document and continue working
_______ 48. Which items may be connected through USB? Choose all that apply.
A. Mouse B. Web cam C. Keyboard D. All mentioned
_______ 49. Which is a common safety hazard for IT technicians?
A. Fire B. Falling CPU C. Hostile client D. Electrostatic discharge
_______ 50. Antistatic equipment should always be used when working with
which type of devices?
A. CPU B. RAM C. Plug in System Unit D. Keyboard

12. _______ 51. Mrs. Alfonso follows the advice of a friend to be flexible especially if she intends to open
a retail business. What Personal Entrepreneurial Competency (PECs) has been demonstrated by Mrs.
Alfonso?
A. Open to feedback B. Persistent C. Reliability D. Self-confidence
_______ 52. Peter plans to put a “Digi-Print” shop in their locality. Which of the following will help
him determine his plan for the successful setting up of his business?
A. Check for a similar business to avoid competition B. Conduct a SWOT analysis
C. Get feedback on the quality-of-service D. Survey of consumer associations.
_______ 53. Which of the following should be considered first by a prospective entrepreneur in
choosing the right location for his/her store?
A. Access to the target customers B. Attractiveness of the store layout
C. Type of merchandise D. Prevailing prices of goods
_______ 54. What kind of hazard is caused by the organisms such as viruses, bacteria, fungi, and
parasites?
A. Biological hazard B. ergonomics hazard
C. chemical hazard D. physical hazards
_______ 55. Which of the following is a term used to describe something that has the potential to
cause harm such as electricity, chemicals, working up a ladder, noise, a keyboard, a bully at work,
stress, etc.?
A. Exposure B. hazard C. risk D. threat

13. 56. Which of the following attacks requires a carrier file to self-replicate?
A. Trojan B. Virus C. Worm D. Spam
57. Which of the following offers the strongest wireless signal encryption?
A. WEP B. WAP C. WIPS D. WPA
58. Which of the following is a DoS attack?
A. Listening in on network traffic to identify the MAC address of a computer
B. Continually bombarding a targeted network with fake requests
C. Injecting bogus networking re-configuration commands
D. Forcing computers to drop their connections and reconnect with the attacker’s
access point
59. What information do you need to set up a wireless access point?
A. SSID B. MAC address C. IP address D. ARP
60. Someone posing as an IT tech requests information about your computer
configuration. What kind of attack is this?
A. Insider threat B. Social engineering C. Phishing D. Whaling

15. Answer Key:
1. C 11. B 21. B 31. C 41. B 51. A
2. C 12. A 22. B 32. D 42. D 52. B
3. B 13. D 23. B 33. D 43. B 53. A
4. D 14. D 24. B 34. A 44. A 54. A
5. D 15. A 25. A 35. C 45. A 55. B
6. D 16. B 26. C 36. A 46. D 56. B
7. A 17. D 27. A 37. A 47. C 57. D
8. A 18. B 28. A 38. A 48. D 58. D
9. A 19. C 29. D 39. C 49. D 59. A
10. A 20. C 30. C 40. A 50. C 60. B