The document discusses how digitization and the convergence of design and manufacturing in a digital consumer culture is redefining how products are designed and made. It covers the changing landscape from industrialization to today's digital world, and how consumers are increasingly active participants through concepts like user-generated content, peer production, and co-creation of value.
Designing Great Products: The Power of Design and Leadership by Chief Designe...
Redefining design and manufacture in the Digital Economy
1. Digitally bespoke
Redefining product design and manufacture in digital consumer culture
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
2. Redefining product design and manufacture in digital consumer culture
Contents
PART 1: LANDSCAPE
Background, literature and standpoints
PART 2: RESEARCH AGENDA
Hypothesis and research questions
PART 3: RESEARCH DESIGN
Methods, data collection and analysis
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
3. Redefining product design and manufacture in digital consumer culture
Part 1: Landscape
Digitisation and convergence of
design and manufacture in digital
consumer culture is redefining
organisation and practice in design
and manufacture.
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
4. Industrial
-isation
Redefining product design and manufacture in digital consumer culture
Design
Taylorism
Manufacture Mass production
Fordism
Advertising Mail order
Window
dressing
Marketing Department
stores
Consumer
Culture
Mass
consumption
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
5. Online
Market-
P2P
Redefining product design and manufacture in digital consumer culture
places
Mass
Customisation
Post fordism
Agile Lean
Flexible
specialisation
UCD Participatory User led
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
6. Redefining product design and manufacture in digital consumer culture
Service
Collaborative Pro- Co-creation dominant
consumption sumerism of value logic
Web 2.0
Digital
design Co design Participatory Meta-design User-design
tools
Digitisation
Post-industrial +
Convergence
Service- Customer
Distributed On-demand
based facing
Digital
fabrication
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
7. Redefining product design and manufacture in digital consumer culture
Part 1: Landscape
CONSUMER
M
AN
N
UF
I G
AC
ES
TU
D
ER
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
8. Redefining product design and manufacture in digital consumer culture
Part 1: Consumer Culture
identity P2P democratisation
freedom
personalised value seeking
information driven social technologies collaboration
peer recommendation prosumer openWeb 2.0 peer remix
networked
user generated
participation creative consumers
conviviality adaptable co creation
prosumer capitalism
value co-creation
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
9. Redefining product design and manufacture in digital consumer culture
Part 1: Consumer Culture
‘...the consumer’s charmed transformation from a
passive recipient of messages and commodities to an
active interpreter and maker of both, a transformation
often expressed by the neologism prosumer’
(Prahalad and Ramaswamy, 2004; Jenkins, 2006;
Tapscott and Williams, 2006; von Hippel, 2005)
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
10. Redefining product design and manufacture in digital consumer culture
Part 1: Consumer Culture
‘...the co-creation economy is about experimenting
with new possibilities for value creation that are based
on the expropriation of free cultural, technological,
social, and affective labor of the consumer masses.’
(Zwick, Bonsu, & Darmody, 2008)
‘Self-service economies’
(Gershuny, 1978)
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
11. Redefining product design and manufacture in digital consumer culture
Part 1: Design
information driven service based
data driven
API democratisation
generative design
social product design collaboration
open Web 2.0 toolkits
participation creative consumers
co creation
computational crowd sourcing
user design
participatory co-creation
consumer applications
co design user generated networked
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
12. Spectacle
Redefining product design and manufacture in digital consumer culture
Consumer experience Data driven Intuitive
‘Through the combination of innovative and
emerging design and manufacturing technologies, a
new bespoke industrial design methodology is Commoditsed
emerging whereby there will be the ability for Service
individuals to cost effectively control the design and
Generative of individual customised products.
manufacture Consumer App
(Campbell, Hague, Sener, Wormald, 2003)
Co-creation
Embodied Bounded
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Interactive Personalised Parameterised
Tuesday, 18 October 11
13. Redefining product design and manufacture in digital consumer culture
Part 1: Manufacture
Service
Personal
Designer Manufacturer
Retail Manufacturer
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Community
Tuesday, 18 October 11
14. Redefining product design and manufacture in digital consumer culture
Part 1: Manufacture
ON DEMAND
DESIGN AND
MANUFACTURE 1.Personal
2.Community
3.Designer Manufacturer
PERSONAL
COMMUNITY CONSUMER CULTURE
DESIGN
STUDIO
4.Retail Manufacturer
RETAIL
5.Service
FAB
FAB-LABS
SERVICE ADD-ON
STORE
ADD-ON BASED
MANUFACTURE
DESIGN
MANUFACTURE STUDIO DESIGN
ADD-ON
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
15. Redefining product design and manufacture in digital consumer culture
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
16. Redefining product design and manufacture in digital consumer culture
Part 1: Standpoints
• Design, manufacturing and consumption ofmanufacturing and consumption of
Design, products is changing
products is changing.
• Continued digitisation and convergence of design and manufacture
Continued digitisation and convergence of design
• Development of design tools for consumers
and manufacture
• Design/manufacturing, consumer/manufacturer convergence of customer facing
Evident through the emergence
on-demand design and manufacturing approaches
• Enabling on-demand, customer facing design and manufacturing
Design processes are being commodified
• Situating design and manufacture as both a service and self service
• Focus on service dominant logic and co creation of value
• Commodification of the design and manufacturing process
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
17. Redefining product design and manufacture in digital consumer culture
Part 2: Research agenda
It is possible to create an experience
is possible to commoditize
or process of both designing and
processes of design and making.
manufacturing that people will
consume as a commodity in itself.
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
18. Redefining product design and manufacture in digital consumer culture
Part 2: Research agenda
How is the design and manufacturing
process commodified?
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
19. Redefining product design and manufacture in digital consumer culture
Part 2: Research agenda
How do organisations implement
design and manufacturing strategies
to exploit the commodified
experience?
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
20. Redefining product design and manufacture in digital consumer culture
Part 2: Research agenda
What value do consumers ascribe to
the commodified design &
manufacture process?
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
21. Redefining product design and manufacture in digital consumer culture
Part 3: Research design
Interviews (Industry)* Pilot user testing of tools Exploratory case studies Literature
Stage one Open ended, semi structured Usability Usability, Likert scale, probes, inter-
views, Vickrey auction, Becker,
Review
Oct - Jan DeGroot-Marschak method
Participant Observation Participation in the development Interviews (Industry) Literature
In house study of industry practice and implementation of Open ended, semi structured Review
Stage two on-demand design and Interviews (Consumer)
manufacturing approaches
Online/offline
Jan - Jun Jan - Jun Jan - Jun Jan - Jun
Secondary intervention Usability, Likert scale, probes, inter- Literature
Stage three Action research Implenentation of a test case views, Vickrey auction, Becker, Review
Jun-Sep Jun-Sep Jun-Sep DeGroot-Marschak method Jun-Sep
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
22. Redefining product design and manufacture in digital consumer culture
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11
23. Redefining product design and manufacture in digital consumer culture
Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
Tuesday, 18 October 11