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Digitally bespoke
                   Redefining product design and manufacture in digital consumer culture




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                           Contents



                                                                          PART 1: LANDSCAPE
                                                                          Background, literature and standpoints

                                                                          PART 2: RESEARCH AGENDA
                                                                          Hypothesis and research questions

                                                                          PART 3: RESEARCH DESIGN
                                                                          Methods, data collection and analysis




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                           Part 1: Landscape




                Digitisation and convergence of
                design and manufacture in digital
                consumer culture is redefining
                organisation and practice in design
                and manufacture.

                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Industrial
                                -isation
                  Redefining product design and manufacture in digital consumer culture
              Design
                                                           Taylorism


                                    Manufacture                                                                            Mass production


                                                                          Fordism



                                                  Advertising                                                              Mail order
                         Window
                         dressing



                                                                           Marketing                          Department
                                                                                                                stores

                                                   Consumer
                                                    Culture
                                                                                   Mass
                                                                                consumption
                                      Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
                                      Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Online
                                                      Market-
                                                                        P2P
                  Redefining product design and manufacture in digital consumer culture
                                                      places



                                                                                                  Mass
                                                                                              Customisation
                  Post fordism


                                    Agile             Lean

                                                                   Flexible
                                                                 specialisation




                                                                                         UCD        Participatory   User led




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                               Service
                         Collaborative       Pro-         Co-creation         dominant
                         consumption       sumerism        of value             logic


         Web 2.0



                                 Digital
                                 design        Co design       Participatory Meta-design User-design
                                  tools
                                                                                                            Digitisation
     Post-industrial                                                                                              +
                                                                                                           Convergence




                                                                   Service-         Customer
                               Distributed    On-demand
                                                                    based            facing

          Digital
        fabrication


                                   Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                           Part 1: Landscape




                                                                                                          CONSUMER




                                                                                                                     M
                                                                                                                     AN
                                                                                                      N




                                                                                                                        UF
                                                                                                 I   G




                                                                                                                          AC
                                                                                              ES




                                                                                                                            TU
                                                                                          D




                                                                                                                             ER
                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                           Part 1: Consumer Culture




                                                   identity P2P democratisation
                                                                     freedom
                     personalised value seeking
                            information driven social technologies collaboration
                     peer recommendation prosumer openWeb 2.0 peer remix
                                     networked
                           user generated
                                                              participation                 creative consumers
                                conviviality                            adaptable co creation
                                                   prosumer capitalism
                                                                                      value co-creation



                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                           Part 1: Consumer Culture




                ‘...the consumer’s charmed transformation from a
                passive recipient of messages and commodities to an
                active interpreter and maker of both, a transformation
                often expressed by the neologism prosumer’
                                                                             (Prahalad and Ramaswamy, 2004; Jenkins, 2006;
                                                                                Tapscott and Williams, 2006; von Hippel, 2005)




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                           Part 1: Consumer Culture




                ‘...the co-creation economy is about experimenting
                with new possibilities for value creation that are based
                on the expropriation of free cultural, technological,
                social, and affective labor of the consumer masses.’
                                                                                                 (Zwick, Bonsu, & Darmody, 2008)



                                                                                ‘Self-service economies’
                                                                                                                (Gershuny, 1978)




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                           Part 1: Design




                                                                     information driven                   service based
                                                              data driven
                                                                                               API        democratisation
                                                                     generative design
                                                                social product design collaboration
                                                                         open Web 2.0 toolkits

                                                                      participation            creative consumers
                                                                                     co creation
                                                                      computational                 crowd sourcing
                                                                                  user design
                                                                     participatory                 co-creation
                                                                consumer applications
                                                                          co design user              generated networked


                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Spectacle
                  Redefining product design and manufacture in digital consumer culture




Consumer experience                                                    Data driven                                    Intuitive

               ‘Through the combination of innovative and
               emerging design and manufacturing technologies, a
               new bespoke industrial design methodology is                                             Commoditsed
               emerging whereby there will be the ability for                 Service
               individuals to cost effectively control the design and
               Generative of individual customised products.
               manufacture                                                                           Consumer App
               (Campbell, Hague, Sener, Wormald, 2003)



                                              Co-creation




             Embodied                                                                          Bounded

                                     Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan
             Interactive                           Personalised                                Parameterised

Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                           Part 1: Manufacture




             Service

                                       Personal

                                                        Designer Manufacturer

                                                                                             Retail Manufacturer

                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan            Community


Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                                         Part 1: Manufacture



                                                                                 ON DEMAND
                                                                                 DESIGN AND
                                                                                MANUFACTURE                        1.Personal
                                                                                                                   2.Community
                                                                                                                   3.Designer Manufacturer
                                     PERSONAL
                                                COMMUNITY                 CONSUMER CULTURE
                                                                                                 DESIGN
                                                                                                 STUDIO
                                                                                                                   4.Retail Manufacturer
                                                             RETAIL
                                                                                                                   5.Service
                                        FAB
                                                 FAB-LABS
                                                                        SERVICE                  ADD-ON
                                                            STORE
                                                            ADD-ON       BASED
                                                                      MANUFACTURE




                                                                                      DESIGN
                                     MANUFACTURE                                      STUDIO              DESIGN
                                                                                      ADD-ON




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture

                                                                          Part 1: Standpoints



                • Design, manufacturing and consumption ofmanufacturing and consumption of
                                                   Design, products is changing
                                                                          products is changing.
                • Continued digitisation and convergence of design and manufacture
                                                                      Continued digitisation and convergence of design
                • Development of design tools for                 consumers
                                                                      and manufacture

                • Design/manufacturing, consumer/manufacturer convergence of customer facing
                                                   Evident through the emergence
                                                                          on-demand design and manufacturing approaches
                • Enabling on-demand, customer facing design and manufacturing
                                                                          Design processes are being commodified
                • Situating design and manufacture as both a service and self service
                • Focus on service dominant logic and co creation of value
                • Commodification of the design and manufacturing process




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                          Part 2: Research agenda




                It is possible to create an experience
                   is possible to commoditize
                or process of both designing and
                processes of design and making.
                manufacturing that people will
                consume as a commodity in itself.



                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                          Part 2: Research agenda




                   How is the design and manufacturing
                   process commodified?




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                          Part 2: Research agenda




                   How do organisations implement
                   design and manufacturing strategies
                   to exploit the commodified
                   experience?



                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                          Part 2: Research agenda




                   What value do consumers ascribe to
                   the commodified design &
                   manufacture process?




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture


                                                                                 Part 3: Research design




                                     Interviews (Industry)*                Pilot user testing of tools         Exploratory case studies                  Literature
        Stage one                    Open ended, semi structured           Usability                           Usability, Likert scale, probes, inter-
                                                                                                               views, Vickrey auction, Becker,
                                                                                                                                                         Review
                         Oct - Jan                                                                             DeGroot-Marschak method


                                     Participant Observation               Participation in the development    Interviews (Industry)                     Literature
                                     In house study of industry practice   and implementation of               Open ended, semi structured               Review
        Stage two                                                          on-demand design and                Interviews (Consumer)
                                                                           manufacturing approaches
                                                                                                               Online/offline
                         Jan - Jun                           Jan - Jun                            Jan - Jun                              Jan - Jun


                                     Secondary intervention                                                    Usability, Likert scale, probes, inter-   Literature
        Stage three                  Action research                       Implenentation of a test case       views, Vickrey auction, Becker,           Review
                         Jun-Sep                              Jun-Sep                              Jun-Sep     DeGroot-Marschak method    Jun-Sep




                                       Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11
Redefining product design and manufacture in digital consumer culture




                                  Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan




Tuesday, 18 October 11

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Redefining design and manufacture in the Digital Economy

  • 1. Digitally bespoke Redefining product design and manufacture in digital consumer culture Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 2. Redefining product design and manufacture in digital consumer culture Contents PART 1: LANDSCAPE Background, literature and standpoints PART 2: RESEARCH AGENDA Hypothesis and research questions PART 3: RESEARCH DESIGN Methods, data collection and analysis Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 3. Redefining product design and manufacture in digital consumer culture Part 1: Landscape Digitisation and convergence of design and manufacture in digital consumer culture is redefining organisation and practice in design and manufacture. Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 4. Industrial -isation Redefining product design and manufacture in digital consumer culture Design Taylorism Manufacture Mass production Fordism Advertising Mail order Window dressing Marketing Department stores Consumer Culture Mass consumption Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 5. Online Market- P2P Redefining product design and manufacture in digital consumer culture places Mass Customisation Post fordism Agile Lean Flexible specialisation UCD Participatory User led Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 6. Redefining product design and manufacture in digital consumer culture Service Collaborative Pro- Co-creation dominant consumption sumerism of value logic Web 2.0 Digital design Co design Participatory Meta-design User-design tools Digitisation Post-industrial + Convergence Service- Customer Distributed On-demand based facing Digital fabrication Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 7. Redefining product design and manufacture in digital consumer culture Part 1: Landscape CONSUMER M AN N UF I G AC ES TU D ER Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 8. Redefining product design and manufacture in digital consumer culture Part 1: Consumer Culture identity P2P democratisation freedom personalised value seeking information driven social technologies collaboration peer recommendation prosumer openWeb 2.0 peer remix networked user generated participation creative consumers conviviality adaptable co creation prosumer capitalism value co-creation Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 9. Redefining product design and manufacture in digital consumer culture Part 1: Consumer Culture ‘...the consumer’s charmed transformation from a passive recipient of messages and commodities to an active interpreter and maker of both, a transformation often expressed by the neologism prosumer’ (Prahalad and Ramaswamy, 2004; Jenkins, 2006; Tapscott and Williams, 2006; von Hippel, 2005) Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 10. Redefining product design and manufacture in digital consumer culture Part 1: Consumer Culture ‘...the co-creation economy is about experimenting with new possibilities for value creation that are based on the expropriation of free cultural, technological, social, and affective labor of the consumer masses.’ (Zwick, Bonsu, & Darmody, 2008) ‘Self-service economies’ (Gershuny, 1978) Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 11. Redefining product design and manufacture in digital consumer culture Part 1: Design information driven service based data driven API democratisation generative design social product design collaboration open Web 2.0 toolkits participation creative consumers co creation computational crowd sourcing user design participatory co-creation consumer applications co design user generated networked Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 12. Spectacle Redefining product design and manufacture in digital consumer culture Consumer experience Data driven Intuitive ‘Through the combination of innovative and emerging design and manufacturing technologies, a new bespoke industrial design methodology is Commoditsed emerging whereby there will be the ability for Service individuals to cost effectively control the design and Generative of individual customised products. manufacture Consumer App (Campbell, Hague, Sener, Wormald, 2003) Co-creation Embodied Bounded Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Interactive Personalised Parameterised Tuesday, 18 October 11
  • 13. Redefining product design and manufacture in digital consumer culture Part 1: Manufacture Service Personal Designer Manufacturer Retail Manufacturer Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Community Tuesday, 18 October 11
  • 14. Redefining product design and manufacture in digital consumer culture Part 1: Manufacture ON DEMAND DESIGN AND MANUFACTURE 1.Personal 2.Community 3.Designer Manufacturer PERSONAL COMMUNITY CONSUMER CULTURE DESIGN STUDIO 4.Retail Manufacturer RETAIL 5.Service FAB FAB-LABS SERVICE ADD-ON STORE ADD-ON BASED MANUFACTURE DESIGN MANUFACTURE STUDIO DESIGN ADD-ON Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 15. Redefining product design and manufacture in digital consumer culture Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 16. Redefining product design and manufacture in digital consumer culture Part 1: Standpoints • Design, manufacturing and consumption ofmanufacturing and consumption of Design, products is changing products is changing. • Continued digitisation and convergence of design and manufacture Continued digitisation and convergence of design • Development of design tools for consumers and manufacture • Design/manufacturing, consumer/manufacturer convergence of customer facing Evident through the emergence on-demand design and manufacturing approaches • Enabling on-demand, customer facing design and manufacturing Design processes are being commodified • Situating design and manufacture as both a service and self service • Focus on service dominant logic and co creation of value • Commodification of the design and manufacturing process Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 17. Redefining product design and manufacture in digital consumer culture Part 2: Research agenda It is possible to create an experience is possible to commoditize or process of both designing and processes of design and making. manufacturing that people will consume as a commodity in itself. Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 18. Redefining product design and manufacture in digital consumer culture Part 2: Research agenda How is the design and manufacturing process commodified? Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 19. Redefining product design and manufacture in digital consumer culture Part 2: Research agenda How do organisations implement design and manufacturing strategies to exploit the commodified experience? Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 20. Redefining product design and manufacture in digital consumer culture Part 2: Research agenda What value do consumers ascribe to the commodified design & manufacture process? Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 21. Redefining product design and manufacture in digital consumer culture Part 3: Research design Interviews (Industry)* Pilot user testing of tools Exploratory case studies Literature Stage one Open ended, semi structured Usability Usability, Likert scale, probes, inter- views, Vickrey auction, Becker, Review Oct - Jan DeGroot-Marschak method Participant Observation Participation in the development Interviews (Industry) Literature In house study of industry practice and implementation of Open ended, semi structured Review Stage two on-demand design and Interviews (Consumer) manufacturing approaches Online/offline Jan - Jun Jan - Jun Jan - Jun Jan - Jun Secondary intervention Usability, Likert scale, probes, inter- Literature Stage three Action research Implenentation of a test case views, Vickrey auction, Becker, Review Jun-Sep Jun-Sep Jun-Sep DeGroot-Marschak method Jun-Sep Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 22. Redefining product design and manufacture in digital consumer culture Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11
  • 23. Redefining product design and manufacture in digital consumer culture Natasha Carolan | HighWire Doctoral Training Centre | @natashacarolan Tuesday, 18 October 11