Red Box Recorder provide powerful and cost effective contact centre compliance and quality management tools including call recording. This solution overview provides details on the Red Box applications and products.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your contact centre project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
MProfit is an easy to use personal desktop Portfolio Management Software for Indian retail investors and Non-Resident Indians (NRIs). It allows you to take control of your investments such as stocks, MFs, ULIPs, insurance policies, property, gold and many other asset classes. And does it securely, since all your personal data is saved locally on your computer.
Innervex JewelSys is fully integrated complete suite of financial, distribution, production, and purchasing, sales order, memo [Estimations/preforms], return, and repair, gold chit modules. All modules work together to streamline business processes, maximize efficiency and ensure accurate and complete decision driving information
Scalability:
-------------
Innervex JewelSys is Scalable from single user to hundreds of users as well as hundreds of branches.
Our multi-location module can handle hundreds of remote branches via Web from a central location.
Can be monitored from anywhere in the world...
nTirePMS the most innovative & Technically superior Procurement Management Software Chennai-mumbai-delhi-bangalore-india is provides powerful tool yet easy to use in management all procurement activities of the organization. nTirePMS can be easily integrated with any of the existing ERP applications including SAP, Oracle, MSD or any third party ERP software.nTirePMS is a fully scalable, robust and 100% Web based software covering Supplier Registration to Stocking to Invoice Processing . nTirePMS is developed with Web Architecture that ensures accessing of the product from anywhere in the world across any devices including smart phones, ipads, tablets, laptops and computers.
MProfit is an easy to use personal desktop Portfolio Management Software for Indian retail investors and Non-Resident Indians (NRIs). It allows you to take control of your investments such as stocks, MFs, ULIPs, insurance policies, property, gold and many other asset classes. And does it securely, since all your personal data is saved locally on your computer.
Innervex JewelSys is fully integrated complete suite of financial, distribution, production, and purchasing, sales order, memo [Estimations/preforms], return, and repair, gold chit modules. All modules work together to streamline business processes, maximize efficiency and ensure accurate and complete decision driving information
Scalability:
-------------
Innervex JewelSys is Scalable from single user to hundreds of users as well as hundreds of branches.
Our multi-location module can handle hundreds of remote branches via Web from a central location.
Can be monitored from anywhere in the world...
nTirePMS the most innovative & Technically superior Procurement Management Software Chennai-mumbai-delhi-bangalore-india is provides powerful tool yet easy to use in management all procurement activities of the organization. nTirePMS can be easily integrated with any of the existing ERP applications including SAP, Oracle, MSD or any third party ERP software.nTirePMS is a fully scalable, robust and 100% Web based software covering Supplier Registration to Stocking to Invoice Processing . nTirePMS is developed with Web Architecture that ensures accessing of the product from anywhere in the world across any devices including smart phones, ipads, tablets, laptops and computers.
Red Box Recorders provide powerful and cost effective contact centre compliance and quality management tools including call recording. This corporate overview provides more information on Red Box.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your contact centre project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Arvia helps companies to improve sales and work-flow efficiency via face to face communication between customers and company representatives, also within the teams, on the company's website directly.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
ParNets India have well trained and dedicated crew of specialized experts and Technical professionals, who can create a high-quality web application remedy for your business. We follow the systematic and standardized approach for all endeavours and our website design strategy includes professional web designing along with flawless coding and design.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Here you will get details about Configure Price Quote Solutions. CPQ software enables accurately price and quote of products across a wide spectrum. It produces quotes of highly configurable products in the best possible way.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Cisco Meraki's powerful cloud platform provides simple management for their wireless, routing, security and switching platforms. This solution guide covers the Meraki platform and products.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your Meraki project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
More Related Content
Similar to Red Box Recorders Solutions Overview | Voyager Networks
Red Box Recorders provide powerful and cost effective contact centre compliance and quality management tools including call recording. This corporate overview provides more information on Red Box.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your contact centre project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Arvia helps companies to improve sales and work-flow efficiency via face to face communication between customers and company representatives, also within the teams, on the company's website directly.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
ParNets India have well trained and dedicated crew of specialized experts and Technical professionals, who can create a high-quality web application remedy for your business. We follow the systematic and standardized approach for all endeavours and our website design strategy includes professional web designing along with flawless coding and design.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Here you will get details about Configure Price Quote Solutions. CPQ software enables accurately price and quote of products across a wide spectrum. It produces quotes of highly configurable products in the best possible way.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Cisco Meraki's powerful cloud platform provides simple management for their wireless, routing, security and switching platforms. This solution guide covers the Meraki platform and products.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your Meraki project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Cisco Meraki's powerful cloud platform provides simple management for their wireless, routing, security and switching platforms. This presentation provides an overview of the Meraki platform.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your Meraki project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Voyager Networks is a managed services and solutions provider based in the UK.
For more information on how Voyager Networks can help with your project, please visit:
http://www.voyager.net.uk/partners/shoretel-uc/
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
2. Red Box Recorders Quantify OverviewPage 2
Simplicity is underrated.
Often the most powerful
and significant ideas
grow from straightforward
concepts that serve
basic purposes and are
executed exceptionally well.
Complex tasks don’t need complicating
any further. Especially when you need
reliable, user-friendly voice and data
recording solutions to enable you to
capture, archive, retrieve and analyse your
communications day in, day out.
At Red Box, we get it. Which is why we
want you to get things done more easily
and efficiently, today and tomorrow. Our
solution helps you to achieve compliance,
monitor quality and performance, analyse
data, and more.
It’s straightforward. It’s sophisticated.
It’s the smart choice. The world doesn’t
just need smart – your organisation does
too. Our solution is right here waiting
to be discovered.
Find out more at redboxrecorders.com.
3. Red Box Recorders Quantify OverviewPage 3
We don’t do language barriers. Quantify Recording Suite
is available in English, French or Spanish, or if you’d prefer
another language we can deliver it. Just ask.
Quantify Recording Suite
The Red Box Quantify Recording Suite gives you access to
a complete set of voice and data recording applications
designed to help your organisation, no matter its size, capture
communications and achieve compliance, monitor quality,
perform audio analytics and manage calls.
Trusted by companies and organisations in over half of
countries across the globe, Quantify is compatible with all
leading communication technology platforms and is easy to
integrate, with flexible installation options. Install on your own
server, a pre-built Red Box recorder or go virtual.
Red Box’s solution is fully scalable, designed to grow with your
business. All data recorded is obfuscated for security, is court
admissible, and can be archived securely for as long as you need
it to be.
Powerful yet easy to use
Quantify Recording Suite’s intuitive web-based interface gives
you the tools you need to monitor and search voice and data
recordings fast - and with minimal training effort required.
Listen to recorded or live calls, reconstruct events from multiple
communications sources, add notes and tags, and assess
quality and performance.
Live monitoring
Using Quantify Recording Suite’s Live Acquire, supervisors or
team leaders can select any agent or extension and monitor
calls in progress or via instant replay through a headset or
remote device.
Straightforward recording with
search and replay
A window into your organisation
Quantify Recording Suite incorporates a visual timeline that lets
you see what’s happening inside your voice recording system,
offering an at a glance view of call volume, duration and more.
If you need to piece together an incident or trade, Quanitify’s
Event Reconstruct application makes life even easier, allowing
you to build a timeline in a single pane of glass, no matter how
many different sources the communications came from.
Quality management and audio analytics
With Quantify QM™, improve the quality of service and training
in your contact centre. Perform agent evaluation, assessment
and coaching, with live monitoring, synchronized voice and
screen recording.
Quantify AudioSearch extends the capability of Quantify
Recording Suite further still. It allows you to search voice
content and meta data so that the right calls can be retrieved
for investigation, dispute resolution and auditing purposes.
Used in conjunction with our Quantify QM™ application this
offers a powerful tool for finding and scheduling reviews of calls
that need evaluation, saving you time and effort.
Trust Red Box for your
recording needs
fig.1
One intuitive interface.
Quantify Recording Suite
4. Red Box Recorders Quantify OverviewPage 4
Compliance
Quantify PCI Suppression
PCI DSS (Payment Card Industry Data Security
Standard) helps to maintain data security by prohibiting
organisations from recording payment details. Quantify
provides a range of ‘out of the box’ options for compliance,
allowing you to decide how it works for your organisation
and can be implemented most cost-effectively.
Compliance recording through silence
Red Box Quantify PCI Suppression gives you the tools to make
authenticated voice and screen records with automatically
or manually triggered suppressed audio or visuals. When
configured to work automatically, the software triggers
suppression when an agent opens a card-payment application
to prevent the capture of sensitive information that’s
spoken or visible on the payment card application. Recording
automatically resumes when the taking of details is complete.
Suppression can also be initiated manually if required at the
push of a button.
Quantify Mobile Recording Suite
Financial services organisations must comply with
market regulations for electronic communications
recording. Regulations such as Dodd-Frank and COBS
11.8 mean that mobile phones and text messaging fall
under data recording and retention policies. Red Box’s
Quantify Mobile Recording Suite integrates with Quantify
Recording Suite to provide a fully encompassing and
secure solution for recording mobile communications.
Highly capable
Quantify Mobile Recording Suite works with your BlackBerry®
mobile service as an on-premise or hosted recording system
or as an intercept mobile or SIM-based recording solution.
What’s more, since you make or receive calls as normal, there’s
no noticeable change to the mobile handset experience.
Lower cost
Quantify Mobile Recording Suite treats mobile recording
the same as fixed-line recording, meaning that means
you pay less per user. There’s no additional hardware or
complex licensing – one license per user covers everything.
It’s a seamless, one-off investment that secures your
organisation and helps achieve compliance.
Quantify CallSafe
Red Box Quantify CallSafe allows you to keep calls for
investigation, compliance or legal disclosure. Calls can
be locked and stored safely, with no threat of deletion,
for as long as you need them to be – indefinitely if
necessary. CallSafe is used in a range of sectors and
provides ‘litigation hold’ in financial trading.
Locks the original call
With a single click Quantify CallSafe puts the call, or set of
calls, into secure network storage. While in litigation hold, the
call can’t be altered or overwritten, but can easily be referenced
with a note or incident number. There’s no effect on other calls;
these stay compliant with your usual retention requirements.
BlackBerry® is a trademark of BlackBerry.
fig.3
fig.2
Quantify PCI Suppression
ensures sensitive data
is never recorded
Quantify Mobile Recording Suite is
user-friendly and easy to use
5. Red Box Recorders Quantify OverviewPage 5
Quality and performance
Quantify QM™
Red Box Quantify QM™ will help you improve service
quality and performance in your contact centre.
It’s the perfect quality monitoring and evaluation package
that enables you to perform everything from agent
evaluation and assessment to training and coaching.
With Quantify QM™ you’ll deliver measurable improvements in
vital areas such as call handling time and first call resolution.
So simple to use
Quantify QM™ is very easy to get to grips with. It’s designed
for supervisors and managers without specific IT training and
requires no specialist knowledge, so you can spend more time
managing your agents and less time configuring your systems.
This powerful application, which integrates
with Quantify Recording Suite, offers:
• Live monitoring
• Synchronised voice and screen recording
• Automated scheduling of calls for review based on
pre-defined search criteria for evaluation by team leaders
• Customised scoring forms based on your evaluation criteria
• Flexible reports
• Distribution of coaching tips to agents
Quantify Screen Data Capture
Red Box Quantify Screen Data Capture delivers simple
screen recording across your network. As a straightforward
desktop recording application it’s ideal for contact centres
and back offices and can record hundreds of PCs at a
time. It works seamlessly with audio recordings so that
supervisors can review the exact sequence of events on
any PC with synchronised audio and screen replay.
Designed for compliance
If your business has to meet regulatory compliance
requirements such as those of PCI DSS, Quantify Screen
Data Capture provides a welcome solution, as visuals can be
suppressed to ensure compliance with any regulation that
stipulates certain transactional data must not be recorded.
Improves training and quality
With such easy screen recording, supervisors can also carry
out agent performance evaluations and check for service
quality assurance. Combine Screen Data Capture with
Quantify QM™ for additional coaching and assessment options.
fig.4 fig.5
Gain measurable results
with Quantify QM™
Screen recording is clear and crisp
with Quantify Screen Data Capture
6. Red Box Recorders Quantify OverviewPage 6
Audio analytics Call management
Quantify AudioSearch
Search voice content quickly and accurately
across audio communications at a far lower
cost than traditional audio analytics.
Quantify AudioSearch is invaluable in investigation and
dispute resolution and for validating transactions or call
information. It offers intelligent search of both speech and
call meta data, with filters across a wide range of criteria
that can help with compliance checks. For example, you
may need to verify how your agents greet customers or
whether your company name is mentioned early in a call.
Quantify AudioSearch will search large numbers of
calls simultaneously, plus when combined with our
Quantify QM™ scheduler, allows a sample of calls to
be selected for evaluation.
Advanced voice analytics technology
Quantify AudioSearch uses remarkably adaptable
phonetic indexing, so it automatically returns precise
results regardless of audio quality, speaker accent,
dialect, slang or non-standard grammar.
Fast and flexible
Quantify AudioSearch is ideal for the emergency services,
particularly police forces, where it helps to rapidly collate
and distribute evidence for court case files. It supports over
thirty languages and can be used in diverse environments,
even where specialised industry terms are used.
Quantify Call Management
With Quantify Call Management businesses can significantly
reduce communication and call billing costs. It helps improve
employee productivity by identifying non-business outgoing
calls and detects network abuse or fraud – thereby reducing
unnecessary costs.
The perfect call accounting tool
Quantify Call Management gives web-based ‘dashboard’ views
of activity from all your call systems in near real-time, together
with flexible reports and data visualisation. Better still, the
software monitors VoIP quality of service (QoS) to ensure
you receive the required level of call quality from your network
provider. So you won’t just benefit from effective call logging;
you’ll optimise resources and control your budgets more easily.
fig.6 fig.7
Quantify AudioSearch
– all the audio
analytics you need
Quantify Call
Management
software produces
fast, accurate reports
7. Red Box Recorders Quantify OverviewPage 7
Incident investigation
Quantify Event Reconstruct
Red Box Quantify Event Reconstruct makes it simpler to
gather evidence and investigate incidents for compliance
or disclosure, especially when used in conjunction with the
fast search and retrieval of Quantify AudioSearch.
It enables you to reconstruct single events from multiple sources
such as telephony, radio, PC screen recording and SMS. The
application allows you to manage large volumes of recordings
using a visual timeline and synchronise up to 50 outputs at once.
fig.9fig.8
Designed for rapid results
With Quantify Event Reconstruct you can start collecting
evidence very quickly as it requires minimal training.
There’s a workspace area with simple ‘click and drag’ –
allowing you to sort and select from potentially thousands
of recording files, and add notes or comments.
Event Reconstruct is ideal for investigation teams:
a group of users can work on the same case and
consolidate files into a secure, shared workspace
for output to other evidential systems. All calls are
authenticated and so are admissible in court.
For whatever reason you need to recreate an event Quantify
Event Reconstruct will help you work more efficiently.
Quantify Event Reconstruct lets you
sort and select multimedia recordings
Recordings shown
for playback in
one clear timeline