The document outlines a presentation by the 'elegant (ii)' group focused on waste management and recycling solutions. It discusses their services, including energy from waste disposal, logistics, and strategies to achieve zero-landfill goals, highlighting budget considerations and target markets. Challenges in service delivery and strategies for enhancing service quality through effective workforce management are also addressed.

1. Welcome to
Our Presentation

2. We Are
“Elegant (II)”

3. Group Profile
No. Name Roll Designation E-mail Address
1 Md. Abdur Rakib 041 Member rakibrashed@gmail.com
3 Md. Al Amin 089 Member duamin_mkt@yahoo.com
6 Chowdhury Omor 173 Leader omor173@yahoo.com
Faruque

4. Topic of Presentation
Waste Management & Recycling
Solution Services

5. Md. Al Amin
ID No: 089

6. Our Services
Energy
from waste
disposal
Waste
Other
hauling &
renewable
manageme
energy
nt of
projects
Our logistics
Services
Reference
informatio
n & Recycling
solutions
support

7. General Plan Of Actions
Purchase the landfills.
Meeting zero-landfill and greenhouse gas emissions reduction goals
Efficiently managing hauling and transfer
Creating single-stream and segregated recycling programs
Containing cost and minimizing vehicle emissions by reducing long-
haul transport through access to largest network of Energy-from-Waste
facilities
Augment the daily waste stream to landfill by hauling waste.
Install sorting and compacting machinery at different places to
maximize landfill life.
Complete the construction of landfills.
Lease or purchase machinery and vehicles needed for operations.
Build transfer stations to collect waste in cities.
Utilize methane generated to augment revenues.

8. How Waste Management System Works

9. Budget Of Our Service
40000000
35000000
30000000
25000000
Axis Title
20000000
15000000
10000000
5000000
0
Category 1 Category 2 Category 3 Category 4
Time 2012 2013 2014 2015
Taka 15000000 20000000 30000000 35000000

10. Chowdhury Omor Faruque
ID No: 173

11. Target Market for Our Service
Various Conference
private & centers/sta
public
companies
diums
Retailers Recyclers
Pharmaceutical
& Chemical Reuses
Companies
Manufacturers
Target Utilities
Markets

12. Challenges for Our Service
 Defining and improving quality
 Communicating and testing new services
 Communicating and maintaining a consistent
image
 Motivating and sustaining employee commitment
 Coordinating marketing, operations and human
resource efforts
 Setting costs
 Standardization versus personalization

13. Service Marketing Triangles
Company
(Management)
Internal External
Marketing Marketing
“enabling the “setting the
promise” promise”
Employees Interactive Marketing Customers
“delivering the promise”

14. Gap Model
Word of mouth Personal Past
Consumer communication Needs Experiences
Expected
Service
Gap 5
Perceived
Service
Service Gap 4
Gap 1 External
Provider Service
Communication to
Delivery
Customers
Gap 3
Service Quality
Specifications
Gap 2
Management
Perception of
Customer Expectations

15. Md. Abdur Rakib
ID No: 041

16. Consumer Behavior on Our Service
Post Purchase
Evaluation
Evaluation of • Attribution of
Alternatives dissatisfaction
• Evoked set • Innovation
Need • Emotion & diffusion
Recognition mood • Brand loyalty
Information Purchase &
Search Consumption
• Use of • Service
personal provision as
sources drama
• Perceived risks • Service roles &
scripts
• Compatibility
of customers

17. Understanding Waste Hierarchy

18. Energy-from-Waste is a Net Greenhouse
Gas Reducer

19. Strategies for Delivering Service
Quality through People
 Hire right people
 Develop people to deliver service quality
 Provide the needed support systems
 Retain the best people

20. Thank you
For Being with Us