The document discusses the importance of leaders in healthcare and service organizations supporting and caring for the employees who directly care for patients and customers. It emphasizes that poor treatment of frontline staff by leaders can negatively impact their interactions with patients and customers. It provides suggestions for leaders such as actively listening to employees, showing genuine interest in their work, sharing credit for successes, and providing positive feedback and support. By caring for the people who care for others, leaders can improve staff retention, customer service and overall organizational performance.
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
Supply center expo 2012 communicating with patients what are you missing Lani Anderson L.Ac.
client communication is critical for building a successful clinical practice. Go to www.buildyourbusinessqi.com for more resources to help you build your business.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
Coaching & Counselling For managers, Counselling, Role Conflict, Process of C...Harsh Parekh
Unit 1 Introduction and Approaches to counselling
Unit 2 Process of Counselling
Unit 3 Counselling Skills and Role Conflict
Unit 4 Changing Behavior Through Counselling and Applications
Unit 5 Performance Management and Substance Abuse
Unit 6 Ethics in Counselling
Dealing with happy customers, clients and staff is enjoyable and rewarding. Helping those who are “not so happy” can be stressful, demotivating, and costly to a business if members of staff have not received training as to how to best handle demanding customers and difficult situations.
Customers reach carrying a different form of emotions. My presentation will help in identifying these customers. And more importantly how you can handle them. It all depends upon your attitude.
rapport building presentation including introduction, basics of rapport building, customer's needs, components, importance, advantages, barriers, 4 A's, conclusion.
Supply center expo 2012 communicating with patients what are you missing Lani Anderson L.Ac.
client communication is critical for building a successful clinical practice. Go to www.buildyourbusinessqi.com for more resources to help you build your business.
what is rapport
how to deal with customers
how to create a relationship with customer to get maximum benefit
customer needs
barriers to rapport building
Coaching & Counselling For managers, Counselling, Role Conflict, Process of C...Harsh Parekh
Unit 1 Introduction and Approaches to counselling
Unit 2 Process of Counselling
Unit 3 Counselling Skills and Role Conflict
Unit 4 Changing Behavior Through Counselling and Applications
Unit 5 Performance Management and Substance Abuse
Unit 6 Ethics in Counselling
Dealing with happy customers, clients and staff is enjoyable and rewarding. Helping those who are “not so happy” can be stressful, demotivating, and costly to a business if members of staff have not received training as to how to best handle demanding customers and difficult situations.
Customers reach carrying a different form of emotions. My presentation will help in identifying these customers. And more importantly how you can handle them. It all depends upon your attitude.
Respond to a minimum of two of your classmates posts. No part.docxpeggyd2
Respond to a minimum of two of your classmates' posts.
No particular word requirement but must effectively respond and not just "I agree". Give feedback.
Kentoya:
I think out of the three, resistance would be the most difficult to overcome with a client. I think resistance would be most difficult because its hard to help someone that is resisting your assistance to help them become a better person. In this profession we are here to help, its our job but when you get someone who declines your help it can make us feel like we haven't completed our job. We must remember its nothing personal we just must learn to manage resistance.
The helping professional falls victim to these issues as well by not being as understanding and respectful of their clients beliefs and issues. The helping professional needs to be capable of insight, understanding and compassion without losing boundaries, to be exceptionally reliable , trustworthy, and discreet, able to put her/his own interests and concerns aside in the presence of clients (patients, parishioners) and at bottom have some affection for one's fellow human beings. We can not be judgmental at all of others and we must put our differences aside.
I must say dependency is more likely than another because when someone depends on you, you never want to let them down. As a teacher I could be sick but I still try to push my way through the day to attend work because i know my students come in the door each morning prepared to see me. I know they depend on me and their parents as well. So I try my best not to let them down.
Monica:
This week we were asked what would be the most difficult to deal with between vulnerability,
dependence and resistance with out clients. As I was thinking more about this, I have chosen to think that dependency is going to be the most challenging thing for me. The way we look at dependency is that our clients are dependent on us and it can cause some pain or miserable feelings because they are having to depend on someone else.
While we are working with our clients, we are able to fall victim because our clients can take advantage of us and get more assistance than they truly are needing. While we are showing compassion that doesn’t mean that our clients can take advantage of us and get everything handed to them. We need to show them how to stand up for what they want and giving them the proper tools to achieve what they are wanting.
Tonya:
What avenues do you feel would be useful techniques for managing the stress that accompanies the Helping Profession?
Stress come with any job, but when you wok in a helping profession, the problems and issues from others can consume you. Learning to not take things personal and not take the problems home that others present to you through their sessions. Keep things with your client professional and always remember that their problems are clear to them even if you can't relate to them or understand them. Each day you will.
Nursing interview preparation booklet from staff giantstaffgiant
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Nursing interview preparation booklet from staff giant
Take Care of the People
1. Take Care of the People
Who Take Care of People
By Diane Dudley
We’ve worked with many people who have firsthand knowledge of
how difficult it can be taking care of residents or patients needing
very direct and personal services. And without internal support,
it’s almost impossible.
Put yourself into the shoes of a nurse who has been given the
brush-off by her department head just before knocking on a
patient’s door. It might be difficult for her to effectively treat that next patient. Oh, she
may get the temperature recorded right in the chart or their IV changed, but her
interaction with that supervisor — just prior to delivery of service isn’t likely to add
healing to the situation. In fact, the actions of the department head who just mishandled
a communication with our nurse may spark yet another complaint on top of the first one.
The nurse may focus on how she was treated rather than how she treats the human
being in front of her.
You can’t just go back and say you are sorry. Bandaids don’t work well with human
emotions.
The point is it will take time for the nurse — or anyone else — to get past being treated
with disdain. Time she doesn’t have and hardly ever will, because there are always
patients waiting.
As a leader in a health care or service organization, ask yourself this: Are you taking
care of people who take care of people?
Here are some suggestions for health care and service related professionals that may
help avoid a similar situation with the nurse described above. Although they may not
address each and every situation, they do go a long way toward building trust and
effectiveness to support effective, caring service.
• Empathize With Your Tone of Voice and The Words Spoken.