The document summarizes the results of a pilot project that used text messages to communicate with mobile money users and agents in order to answer questions related to establishing communication, increasing activity, and promoting registrations. Some key results include:
- Response rates of up to 32% were achieved with users and 29% with agents, demonstrating that two-way communication can be established via text messaging.
- An optimized strategy for users resulted in a 21% increase in average menu transactions and helped increase activation and retention rates over time.
- Communicating with agents also helped promote a 12% increase in KYC registrations and established that their realities can be learned about through text conversations.
Real-Time Customer Interactions via SMS (Juntos and Mynt)CGAP
Myntpartnered with Juntos to impact customers’ financial behavior. Phase I was focused on driving GCash transactions and the purpose of Phase II was to engage customers on topics of credit and the Instaloan product.
This playbook discusses the various value-added services (VAS) that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.
Understanding the East African Aggregator LandscapeCGAP
What are aggregators?
Aggregators can be thought of as the glue that helps many parts of the digital financial services (DFS) ecosystem to work together.
They allow Payment Instrument Providers (PIPs) – like Mobile Network Operators (MNOs) offering mobile money services or banks offering mobile banking - to easily integrate with entities that want to send money to or receive money from end customers. These entities can be utility companies who want to receive payments, businesses who want to pay salaries or donors who want to pay recipients, for example.
Why do they matter?
Aggregators enable the seamless collection, disbursement and circulation of digital payments across multiple payment providers. They mostly work in the background, and millions of transactions in East Africa pass through them everyday–usually without customers even being aware of them.
Starting today, you can lend online to consumers and businesses. You can reach more customers, and better qualify them. Increase your ROI by lowering your cost of lending more than 50% and increase your revenue per customer more than 25%.
Be where your customers are, when they want you. It’s a new day in banking. Digital lending is here.
That’s banking without walls.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Real-Time Customer Interactions via SMS (Juntos and Mynt)CGAP
Myntpartnered with Juntos to impact customers’ financial behavior. Phase I was focused on driving GCash transactions and the purpose of Phase II was to engage customers on topics of credit and the Instaloan product.
This playbook discusses the various value-added services (VAS) that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.
Understanding the East African Aggregator LandscapeCGAP
What are aggregators?
Aggregators can be thought of as the glue that helps many parts of the digital financial services (DFS) ecosystem to work together.
They allow Payment Instrument Providers (PIPs) – like Mobile Network Operators (MNOs) offering mobile money services or banks offering mobile banking - to easily integrate with entities that want to send money to or receive money from end customers. These entities can be utility companies who want to receive payments, businesses who want to pay salaries or donors who want to pay recipients, for example.
Why do they matter?
Aggregators enable the seamless collection, disbursement and circulation of digital payments across multiple payment providers. They mostly work in the background, and millions of transactions in East Africa pass through them everyday–usually without customers even being aware of them.
Starting today, you can lend online to consumers and businesses. You can reach more customers, and better qualify them. Increase your ROI by lowering your cost of lending more than 50% and increase your revenue per customer more than 25%.
Be where your customers are, when they want you. It’s a new day in banking. Digital lending is here.
That’s banking without walls.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
Digital Finance and Innovations in Education: Workshop ReportCGAP
CGAP’s Digital Finance Plus initiative convened a workshop in Nairobi on 7 April 2016 aimed at bringing together stakeholders interested in the opportunities for digital finance to improve the affordability of education for low-income households. This document captures themes from the workshop presentations and design thinking session.
In this presentation we look at the big trends likely to be seen in 2015 for retail banking. Will banks' obsession with customer centricity and user experience heighten? Will digital-only banks proliferate? We explore this and more...
How a Credit Union Can Stay Off the CFPB's RadarSilver cloud
Learn what it takes to align consumer expectations, CFPB expectations and your business. SilverCloud, Inc. will take you through the evolving consumer behaviors, the current regulatory landscape and where you want to be to stay off the radar. Learn what your financial institution needs to be doing to have happier consumers, drive more revenue, lower costs, and stay compliant.
MTBiz is for you if you are looking for contemporary information on business, economy and especially on banking industry of Bangladesh. You would also find periodical information on Global Economy and Commodity Markets.
Social media is the juice of humanity with people flocking on the various platforms to make connections. This is a report of how Nigerian banks are doing social
How to measure conversations - evaluation and analytics for a healthcare chat...Ed Hammerton
Presentation from Measurecamp Manchester 2019 on chatbot analytics. It covered: a specific (scripted) chatbot service and how this was evaluated; a discussion on other techniques and tools. Enjoy!
Digital Banking Strategy Roadmap - 3.24.15Calvin Turner
The Digital delivery of banking products and services is already a reality.
Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings.
Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.
Digital Finance and Innovations in Education: Workshop ReportCGAP
CGAP’s Digital Finance Plus initiative convened a workshop in Nairobi on 7 April 2016 aimed at bringing together stakeholders interested in the opportunities for digital finance to improve the affordability of education for low-income households. This document captures themes from the workshop presentations and design thinking session.
In this presentation we look at the big trends likely to be seen in 2015 for retail banking. Will banks' obsession with customer centricity and user experience heighten? Will digital-only banks proliferate? We explore this and more...
How a Credit Union Can Stay Off the CFPB's RadarSilver cloud
Learn what it takes to align consumer expectations, CFPB expectations and your business. SilverCloud, Inc. will take you through the evolving consumer behaviors, the current regulatory landscape and where you want to be to stay off the radar. Learn what your financial institution needs to be doing to have happier consumers, drive more revenue, lower costs, and stay compliant.
MTBiz is for you if you are looking for contemporary information on business, economy and especially on banking industry of Bangladesh. You would also find periodical information on Global Economy and Commodity Markets.
Social media is the juice of humanity with people flocking on the various platforms to make connections. This is a report of how Nigerian banks are doing social
How to measure conversations - evaluation and analytics for a healthcare chat...Ed Hammerton
Presentation from Measurecamp Manchester 2019 on chatbot analytics. It covered: a specific (scripted) chatbot service and how this was evaluated; a discussion on other techniques and tools. Enjoy!
eMarketer Webinar: Loyalty Marketing—Creating Stickiness in a Mobile WorldDaniel Caridi
Marketers of all stripes know that keeping an existing customer is easier and more lucrative than finding a new one, but fostering loyalty can be tough. Topics in this webinar include: What consumers want from loyalty programs; What marketers can do to increase consumer loyalty; How personalization can contribute to loyalty; How mobile has changed loyalty marketing.
Insights to Action: Inform Your Engagement Marketing Strategy with Behavioral...Kahuna
Successful brands know that guesswork has no place in the modern, data-rich landscape. Today’s leaders must use a data-driven approach to ensure they’re delivering the best experience to their customers, across all channels and devices. This presentation shows how brands can utilize behavioral analytics to inform engagement marketing campaigns.
How to Re-Engage Your Mobile Users Before and After the Holiday SeasonAppLift
While it is clear that retaining and re-engaging mobile users is much more cost-effective than acquiring new ones, many mobile marketers still struggle to know exactly how to go about it. With the holidays fast approaching, making the most of user re-engagement is paramount for all mobile verticals.
In this presentation, three mobile experts offer their insights on various aspects of re-engagement:
- John Egan, Growth Engineer Manager at social network Pinterest, explains how mobile-specific marketing techniques, such as push notifications, combined with more traditional methods such as SMS and email, can make for very efficient re-engagement tools.
- Alex Austin, CEO at Branch.io, dives into deep-linking techniques, which are essential in ensuring a flawless re-engagement experience.
- Hugo Gersanois, CSO at AppLift, goes over the state of mobile retargeting, which enables mobile advertisers to reach their users across programmatic sources.
The video recording can be accessed here: https://vimeo.com/applift/reengage-holidays
Extending the Case for Digital: Health Plan Members SpeakCognizant
Cognizant's exclusive study shows that healthcare consumers’ appetite for digital continues to expand and deepen across all channels and age ranges: 10 key findings that will help health plans refine their digital member experience strategies in 2018 and beyond.
eMarketer Webinar: Customer Experience Strategy in an Always-On WorldeMarketer
Customers are basing their expectations today on their interactions with firms like Airbnb, Amazon and Uber. In response, brands are focusing now more than ever on creating and delivering the same type of seamless customer experiences. Topics in this webinar include: Understanding the evolving nature of today’s always-on, need-it-now customers; Key functions being carved out at brands to help achieve customer experience goals; The role client-side marketers are taking to define and deliver on their customer experience strategy; Approaches to measure and analyze customer experience improvements.
Personalizing and enriching your customer journeys will increase engagement with your audience and provide them with a unique 1:1 relationship with your brand. Using real-life examples at Weight Watchers, Matt Lattanzio will demonstrate how using behavioral queues to trigger personal journeys can make your customers feel heard and supported, while enhancing your brand advocacy.
Almost five years ago, ExactTarget published the 2009 Email List Growth Study, an in-depth examination of marketers’ top subscriber growth tactics. Since then, direct digital marketing has expanded far beyond email to include previously untapped channels like mobile and social media. The time has come to renew our research and update our findings about the strategies and tactics of successful audience development.
But why call it audience development instead of “list growth,” as you may have heard in the past? Because your company needs audiences comprised of real people to survive. People are the building blocks of great audiences, and thanks to email, Facebook, Twitter, SMS, and mobile apps, you can have these push-button audiences at your fingertips. A thriving audience can become your most valuable business asset.
Keynote: GasBuddy’s One-to-One Messaging in the Right LaneMediaPost
Dec. 11, 2019 - 08:30 AM: Combining a wealth of first-party location, behavioral and preference data with multiple direct messaging channels (email, in-app, alerts) is the Holy Grail of one-to-one personalized messaging. Kristen will explore how GasBuddy puts those pieces together, how they use data points unique to each user, and how they pick and choose among available messaging channels at any given time. Keynote Kristen Healy, Senior Manager, CRM, GasBuddy
Reimagine Growth: Execute on your customer journey strategyCleverTap
Execute on your customer journey strategy
Key Learnings:
-Build your 360-degree view of your customer lifecycle journey
-Create an omnichannel engagement strategy that’s cost-effective
-Reduce churn by engaging on at the right moments
Here is the 2018 summary report for LoyalT, the most complete study on loyalty program performance in Canada.
You will discover
- The methodology
- The possession and usage rate for loyalty programs in Canada
- The importance of personalized offers
- Mobile App usage
- The impact of a program on purchase frequency and concentration
- Millenials and how they use loyalty programs
- Top 10 programs in Canada
A personalized report for every program analyzed is also available. Please contact us at info@r3marketing.ca for more details.
Though digital credit has been in Tanzania for years, there have been few analyses of the country’s digital credit market. Existing studies raise important concerns about digital credit’s impact on customers. To help fill this knowledge gap in Tanzania, CGAP and the Busara Center for Behavioral Economics, at the request of the Bank of Tanzania, analyzed data from three digital credit providers and built a first-of-its-kind, data-driven picture of the digital credit market’s evolution and current state. In total, we looked at transactional and demographic data for more than 20 million loans disbursed over 23 months.
Digitizing Merchant Payments: What Will It Take?CGAP
A staggering amount of cash is paid to retail merchants worldwide -- around $19 trillion out of a total of $34 trillion in payments. What will it take for digital payments to beat cash?
Wallet and Over-the-Counter Transactions: Understanding Financial IncentivesCGAP
How well do financial incentives encourage customers to opt for wallet transactions instead of over-the-counter transactions? To find out, CGAP looked at four diverse markets in Africa and Asia: Bangladesh, Ghana, Pakistan, and Tanzania.
Alternative lending options have grown rapidly over the past 10 years. This deck offers an overview of digital credit and key takeaways from contexts around the world.
Global Landscape Study on P2G Payments: Summary of in-country consumer resear...CGAP
For this study on P2G (Person-to-government) payments, Rwanda was selected as a focus country given the potential reach and varied nature of two key initiatives: the IREMBO e-government platform and the Tap&Go smartcard for public bus transport. Digital payments for school fees and utility payments were also studied. Tap&Go is privately managed but offers P2G learnings for other countries where public transport is government-run.
The research sought to answer questions across three key areas:
1. How well did digital P2G payment solutions reach and address the needs of the financially excluded?
2. What were effective and sustainable business models between actors, and how were they set up?
3. How do current and planned solutions support and work with the evolving digital payments ecosystem in Rwanda?
Digital Rails: How Providers Can Unlock Innovation in DFS Ecosystems Through ...CGAP
This document explains the concept of “Open APIs” in digital finance services (DFS), how they enable increased innovation, and the role they can play in expanding DFS ecosystems.
Saldazo, a Visa debit card product co-branded with Banamex bank, has made Mexico’s largest corner store retail chain – OXXO – the country’s number one transactional account supplier. This presentation provides a Mexican market overview and shares key success factors, challenges and insights from this project.
Smartphones & Mobile Money: Principles for UI/UX Design (1.0)CGAP
CGAP holds that Smartphone interfaces are likely to become the main interface for mobile money use. A well-designed interface will drive growth, profitability, and a much improved user experience. This presentation outlines 21 principles for UI/UX design.
Customer Segmentation: Design and Delivery (Webinar)CGAP
This webinar, recorded in September with SPTF, covers the design and delivery of customer segmentation work. Included are example cases from CGAP's work, sharings by webinar participants, and a preview of CGAP's forthcoming Customer Segmentation Toolkit. The webinar recording is available at https://youtu.be/RJfthuKif80
Why Star Ratings Matter for Financial InclusionCGAP
Using the example of MercadoLibre, this presentation details the ways in which e-commerce sales data--not typically available for credit scoring--can enrich existing scoring models and improve their predictive power, with positive implications for the financially excluded.
Services Financiers Numériques pour les Producteurs de Cacao en Côte d’IvoireCGAP
Les petits exploitants agricoles, même ceux des chaines de valeur structurées comme celle du cacao en Côte d’Ivoire, n’ont généralement pas la possibilité d’accéder aux services des banques, institutions de microfinance et autres institutions financières formelles. Fournir à ces segments de clients des services financiers adaptés qui soient abordables et durables constitue un défi majeur.
L’un des nombreux défis en Côte d’Ivoire est de sortir du système de paiement en espèces pour qu’ainsi un lien soit établi entre ces exploitants agricoles et les institutions financières. Le canal mobile offre une opportunité unique pour effectuer cette transition du cash vers les paiements numériques mais la proposition de valeur pour les exploitants agricoles doit être attractive.
C’est ce défi qu’Advans Côte d'Ivoire s’est engagée à relever et les résultats du projet pilote – mis en œuvre au cours des derniers 22 mois par Advans avec l’appui du CGAP - sont prometteurs.
Digital Financial Services for Cocoa Farmers in Côte d'IvoireCGAP
Smallholder farmers, even those in structured value chains such as cocoa farmers in Côte d’Ivoire, are largely unable to access banks, microfinance institutions and other formal financial institutions. Providing meaningful financial services to these customers in an affordable and sustainable manner is a great challenge. In Côte d’Ivoire, transitioning from cash to digital payments may alleviate some of these challenges
This presentation details a digital financial services pilot project – implemented over 22 months by Advans Côte d'Ivoire with the support of CGAP – which has shown promising results.
An Introduction to Digital Credit: Resources to Plan a DeploymentCGAP
This is a workshop/course offering guidance in developing new digital credit products. This content is designed for a broad audience of banks, mobile operators, lenders, and fintech firms. It may also be of interest to regulators, policy makers and investors/donors.
With any comments or to request more materials (including the financial model [Excel] or original PPT presentation with detailed presenter notes), please write to cgap [@] worldbank.org.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
Currently pi network is not tradable on binance or any other exchange because we are still in the enclosed mainnet.
Right now the only way to sell pi coins is by trading with a verified merchant.
What is a pi merchant?
A pi merchant is someone verified by pi network team and allowed to barter pi coins for goods and services.
Since pi network is not doing any pre-sale The only way exchanges like binance/huobi or crypto whales can get pi is by buying from miners. And a merchant stands in between the exchanges and the miners.
I will leave the telegram contact of my personal pi merchant. I and my friends has traded more than 6000pi coins successfully
Tele-gram
@Pi_vendor_247
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Vighnesh Shashtri
In India, financial inclusion remains a critical challenge, with a significant portion of the population still unbanked. Non-Banking Financial Companies (NBFCs) have emerged as key players in bridging this gap by providing financial services to those often overlooked by traditional banking institutions. This article delves into how NBFCs are fostering financial inclusion and empowering the unbanked.
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfpchutichetpong
The U.S. economy is continuing its impressive recovery from the COVID-19 pandemic and not slowing down despite re-occurring bumps. The U.S. savings rate reached its highest ever recorded level at 34% in April 2020 and Americans seem ready to spend. The sectors that had been hurt the most by the pandemic specifically reduced consumer spending, like retail, leisure, hospitality, and travel, are now experiencing massive growth in revenue and job openings.
Could this growth lead to a “Roaring Twenties”? As quickly as the U.S. economy contracted, experiencing a 9.1% drop in economic output relative to the business cycle in Q2 2020, the largest in recorded history, it has rebounded beyond expectations. This surprising growth seems to be fueled by the U.S. government’s aggressive fiscal and monetary policies, and an increase in consumer spending as mobility restrictions are lifted. Unemployment rates between June 2020 and June 2021 decreased by 5.2%, while the demand for labor is increasing, coupled with increasing wages to incentivize Americans to rejoin the labor force. Schools and businesses are expected to fully reopen soon. In parallel, vaccination rates across the country and the world continue to rise, with full vaccination rates of 50% and 14.8% respectively.
However, it is not completely smooth sailing from here. According to M Capital Group, the main risks that threaten the continued growth of the U.S. economy are inflation, unsettled trade relations, and another wave of Covid-19 mutations that could shut down the world again. Have we learned from the past year of COVID-19 and adapted our economy accordingly?
“In order for the U.S. economy to continue growing, whether there is another wave or not, the U.S. needs to focus on diversifying supply chains, supporting business investment, and maintaining consumer spending,” says Grace Feeley, a research analyst at M Capital Group.
While the economic indicators are positive, the risks are coming closer to manifesting and threatening such growth. The new variants spreading throughout the world, Delta, Lambda, and Gamma, are vaccine-resistant and muddy the predictions made about the economy and health of the country. These variants bring back the feeling of uncertainty that has wreaked havoc not only on the stock market but the mindset of people around the world. MCG provides unique insight on how to mitigate these risks to possibly ensure a bright economic future.
How to get verified on Coinbase Account?_.docxBuy bitget
t's important to note that buying verified Coinbase accounts is not recommended and may violate Coinbase's terms of service. Instead of searching to "buy verified Coinbase accounts," follow the proper steps to verify your own account to ensure compliance and security.
what is the future of Pi Network currency.DOT TECH
The future of the Pi cryptocurrency is uncertain, and its success will depend on several factors. Pi is a relatively new cryptocurrency that aims to be user-friendly and accessible to a wide audience. Here are a few key considerations for its future:
Message: @Pi_vendor_247 on telegram if u want to sell PI COINS.
1. Mainnet Launch: As of my last knowledge update in January 2022, Pi was still in the testnet phase. Its success will depend on a successful transition to a mainnet, where actual transactions can take place.
2. User Adoption: Pi's success will be closely tied to user adoption. The more users who join the network and actively participate, the stronger the ecosystem can become.
3. Utility and Use Cases: For a cryptocurrency to thrive, it must offer utility and practical use cases. The Pi team has talked about various applications, including peer-to-peer transactions, smart contracts, and more. The development and implementation of these features will be essential.
4. Regulatory Environment: The regulatory environment for cryptocurrencies is evolving globally. How Pi navigates and complies with regulations in various jurisdictions will significantly impact its future.
5. Technology Development: The Pi network must continue to develop and improve its technology, security, and scalability to compete with established cryptocurrencies.
6. Community Engagement: The Pi community plays a critical role in its future. Engaged users can help build trust and grow the network.
7. Monetization and Sustainability: The Pi team's monetization strategy, such as fees, partnerships, or other revenue sources, will affect its long-term sustainability.
It's essential to approach Pi or any new cryptocurrency with caution and conduct due diligence. Cryptocurrency investments involve risks, and potential rewards can be uncertain. The success and future of Pi will depend on the collective efforts of its team, community, and the broader cryptocurrency market dynamics. It's advisable to stay updated on Pi's development and follow any updates from the official Pi Network website or announcements from the team.
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...beulahfernandes8
Role in Financial System
NBFCs are critical in bridging the financial inclusion gap.
They provide specialized financial services that cater to segments often neglected by traditional banks.
Economic Impact
NBFCs contribute significantly to India's GDP.
They support sectors like micro, small, and medium enterprises (MSMEs), housing finance, and personal loans.
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
2. We completed a pilot project to determine what can be achieved with users
utilizing Juntos’ iterative process.
2
Using the iterative process, this pilot focused on responding to three user-related questions
and three agent-related questions:
• Question 1: Can we establish effective
communication with users via text
message?
• Question 2: Can we increase menu
activity using text message
communication?
• Question 3: Can we promote
registrations for Tigo Money using text
message communication?
• Question 1: Can we establish two-way
communication with agents via test
message?
• Question 2: Can we learn about
agents’ experiences and realities via
text message?
• Question 3: Can we promote KYC
registration by communicating about it
with agents?
Users Agents
3. We completed a pilot project to determine what can be achieved with users
utilizing Juntos’ iterative process.
3
Throughout the project, we developed metrics to track our progress in answering these
questions and to document relevant learnings:
• Question 1:
• Response rate
• Enrollment rate
• Question 2:
• Average number of menu
transactions
• Activation rate
• Retention rate
• Question 3:
• Number of KYC registrations
• Number of wallet activations
• Question 1:
• Response rate
• Enrollment rate
• Question 2:
• Learnings shared by the agents
• Question 3:
• Number of KYC registrations
Users Agents
4. We were able to respond to all questions, develop an optimized strategy,
and obtain valuable learnings about users and agents.
Operations
2,920 agents 54,649 users 121 tests
Results
We achieved up to a 32% response rate
with users and 29% with agents.
The optimized strategy for users achieved
a 21% increase in the average number of
menu transactions.
The optimized strategy for agents
achieved a 12% increase in KYC
registrations.
Learnings
Users are interested in learning more
about Tigo Money.
Agents do respond to text message and
desire a relationship of strong
collaboration with Tigo Money.
It is more effective to first converse about
users’ and agents’ realities, with the goal
of building a relationship, before focusing
on promoting the desire financial behavior.
3
6. We quickly learning how to establish relationships with users via text
message communication.
6
11%
15%
19% 23%
18%
16% 11%
19%
19%
21%
20%
27% 29%
27%
20%
21%
32%
29%
0%
5%
10%
15%
20%
25%
30%
35%
Average Highest rates
Response rate: Averages and highest rates throughout the project
YOUR TIGO: To continue receiving free
messages about the benefits of your
mobile wallet send CONTINUE. To leave,
send LEAVE.
Continue
YOUR TIGO: Thank you for being part of
the Tigo community. We appreciate your
loyalty and congratulate you on your
financial efforts!
Metric definition: The response rate represents the percentage of users that received Juntos
messages and responded back with a text message.
Translated from Spanish
7. Throughout the project we maintained a high level of quality while
communicating with users.
7
96% 92% 98% 96% 96% 97% 95% 95% 95%
0%
20%
40%
60%
80%
100%
Average
Enrollment Rate: Averages throughout the project
YOUR TIGO: A. I very much like
receiving these message or B. I do not
like receiving these messages. Please
send A or B.
I very much like
receiving these
messages
YOUR TIGO: Thank you for your
response. By By knowing more about you
we can better help you. Have a good day.
Metric definition: The Enrollment Rate represents the percentage of users that received Juntos
messages and did not ask to leave the conversation.
Translated from Spanish
8. Users shared informationw ith us and participated in developing a
relationship with Tigo Money through Juntos.
8
YOUR TIGO: There are many
free activities that you can do to
have fun, such as going to the
park, exercising, or spending
time with your family.
What nice words
what Encouragement
Thank you
YOUR TIGO: Turn off the TV
before sleeping going to sleep
and disconnect chargers when
they are not in use. Many
chargers use energy when
connected.
YOUR TIGO: To continue
receiving free messages about
the benefits of your mobile wallet
send CONTINUE. To leave, send
LEAVE.
Continue
YOUR TIGO: Thank you for
being part of the Tigo
community. We appreciate your
loyalty and congratulate you on
your financial efforts!
What Tigo offers is
great
As a user, I am grateful
for the concept
YOUR TIGO: Have you used
the Tigo Money menu? We
would love to know what you
thought of the experience.
Share your comments with us
via SMS.
I love using tigo
money. It makes a
lot of things easier
for me
YOUR TIGO: Thank you! We
look forward to knowing more
about your experience.
Translated from Spanish
10. Using the optimized strategy, we achieved notable results in increasing the
number of menu transactions.
10
Treatment month Month after treatment
Juntos Control
+18% more
+21% more
N=614 N=314
Average Menu Txns: Monthly Menu Txns per User (JUNTOS vs. Control)
We observed that the
Juntos treatment
achieves impact not
only in the month of
treatment but also the
month after.
Metric definition: The average number of menu transactions represents the average
of menu transactions completed per user in a given month.
11. 11
7.7%
14.0%
9.0%
5.8%
14.5%
7.5%
Treatment month Month after treatment 2 months after
treatment
Juntos Control
Juntos =
14.7%
Control = 12.6%
Activation Rate: % of users that completed a menu transaction
N=298
Metric definition: To calculate the activation rate, first a group of users who did not complete a
menu transaction pre-treatment is identified. Then, the % of those users who completed a menu
transaction during the month of treatment, the month after treatment, and two months of treatment
is analyzed.
Over three months
We observed that
before being able to
promote an increase
menu transactions, for
certain users, it is
necessary to focus on
“getting them out of
inactivity”.
Using the optimized strategy, we achieved notable results in increasing
menu activation.
12. 12
60.0%
47.0%
39.0%
56.0%
40.0%
34.0%
Treatment month Month after treatment 2 months after treatment
Juntos Control
Retention Rate: % of users who continued to complete a menu transaction
Metric definition: To calculate the retention rate, first a group of users who did complete a menu
transaction pre-treatment is identified. Then, the % of those users who continued to complete
menu transactions during the treatment month, the month after treatment, and tow months after
treatment is analyzed.
Retention is
fundamental in
preventing users from
falling inactive.
N=274
Using the optimized strategy, we achieved notable results in increasing
menu activity retention.
14. Most notable results in promoting user KYC registrations
14
7.5%
3.5%
3.0%
1.5%
Treatment month Month after treatment
Juntos Control
% KYC Registration: % of users who completed a KYC registration
Metric definition: The % KYC Registration represented the % of users in a group that did not
previously have a KYC registration that did complete a KYC registration the month of treatment
and then the % that completed a KYC registration the month after treatment.
N=67 N=341
These results represent
our strategies that were
most successful in
promoting KYC
registrations. They are not
considered optimized
because, given the size of
the project, they were not
replicated and were not
statistically significant.
15. Most notable results in promoting wallet activation
15
35
32
29
23
0
5
10
15
20
25
30
35
40
Treatment month Month after treatment
Juntos Control
Wallet Activation Rate: Number of new wallets
Metric definition: The wallet activation rate represents the number of wallets that were activated
within a group of users who previously did not have that wallet activated.
N=750 N=753
These results represent
our most successful
strategies in promoting
wallet activation. They are
not considered optimized
because, given the size of
the project, they were not
replicated and were not
statistically significant.
17. We learned that we can communicate with agents, learn about their reality,
and promote KYC registrations, all via text message
17
Given the fact that the size of the group of agents is much smaller than the size of the
group of users, we focused our iterative process in testing three experiences with the
goal of developing a relationship with the agents and learning about them to be able
to share those learnings with the team. We learned with the agents in August 2016.
Survey Method
Agent Experience
Step by Step
Tests: Three experiences
Communication
metrics and learnings
Behavioral metrics
and learnings
We learned that we
communicate, learn
about agent realities,
and develop
relationships between
Tigo Money and their
agents.
We observed that we can in
fact promote KYC registration
with agents.
We identified that Step by
Step achieves the highest
behavioral metrics while the
other experiences’ content
achieves higher
communication metrics.
18. We learned how to communicate with agents.
18
20%
13%
19%
21%
14%
29%
0%
5%
10%
15%
20%
25%
30%
35%
August September October
Average Highest rates
Without previous
experience, we were
able to achieve
response rates with
agents that were
almost as high as our
response rates with
users.
Metric definition: The response rate represents the percentage of agents who received Juntos
messages and responded with a text message.
Response rate: Averages and highest rates throughout the project
19. 19
Metric definition: The enrollment rate represents the percentage of users who received Juntos
messages and did not ask to leave the conversation.
Enrollment rate: Averages throughout the project
90%
87%
93%
84%
85%
86%
87%
88%
89%
90%
91%
92%
93%
94%
August September October
Average
Average
YOUR TIGO: What would help your
business most? A. Better attention from
Tigo or B. A better signal to do
transactions. Send A or B.
A
YOUR TIGO: Thank you for your
responses. By knowing your needs we
can better help you. We appreciate your
loyalty as a Tigo agent. Have a good
week!
We learned how to communicate with agents.
Translated from Spanish
20. We developed a communication strategy that achieved results in promoting
KYC registration.
20
Average # KYC Registrations: Average per Agent
Increase of 12%
Our hypothesis is that
agents can be a more
effective channel to
promote KYC
registration (via SMS)
than by going through
the users themselves.
Metric definition: The average number of KYC registrations represents how many KYC
registrations each agent completes on average within the designated gorup for analysis.
N=337 N=357
19.5
20
20.5
21
21.5
22
22.5
23
23.5
24
24.5
Pre-treatment Treatment month
Pre-treatment Treatment month
21. We learned what topics Tigo Money agents are most interested in covering.
21
Topics of interest
We tested different communication strategies to learn the best way to communicate with agents.
Content about
their business
Different from users, agents less variety in terms of
needs. Agents hope to have a collaborative relationship
with Tigo Money. They were interested in content about
how Tigo could support their business, especially in
growing their business.
Opportunity to
express
themselves
Agents value the opportunity to express their opinion
about Tigo Money anonymously.
Why KYC
They were interested in understanding why
completing KYC registrations with users is important
before wanting to discuss how to carry the
registration process out.
YOUR TIGO: What happens
more in your business? 1. Too
many people withdraw 2. Few
people deposit. Send 1 or 2.
YOUR TIGO: Thank you for your
response. Please share with us
how you think Tigo can solve this
problem. Thanks!
2
I am missing more
publicity signs!!!
Translated from Spanish
22. Agents sharing information with us and participated in developing a
relationship with Tigo Money through Juntos
22
YOUR TIGO: What happens more
in your business? 1. Too many
people withdraw 2. Few people
deposit. Send 1 or 2.
1
YOUR TIGO: Thank you for your
response. Please share with us
how you think Tigo can solve this
problem. Thanks!
Having ATMs
To deposit cash
Increasing the
credit with Banco
Sudameris
YOUR TIGO: What type of
business do you have? Tell us
about it. If you need a
business idea send 5, we will
send you a list of ideas.
I need credit 80
million to buy land
YOUR TIGO: ID
registration established a
link between a user’s
mobile wallet and his
personal information,
such as date of birth and
ID number.
It is always necessary
to do. The registration
system does not work
very well
if I have a package it
does not work
you guys need to
facilitate things.
You guys should