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2014 top 10 retail banking trends and predictions powerpoint

Crowdsourced global retail banking forecast for 2014.

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2014 top 10 retail banking trends and predictions powerpoint

  1. 1. Top 10 Retail Banking Trends and Predictions Jim Marous SVP, New Control Direct and Digital
  2. 2. The 2014 Top 10 Retail Banking Trends and Predictions are compiled insights from more than 60 global financial services thought leaders. These leaders included bankers, credit union executives, industry suppliers, financial publishers and editors, advisors, analysts, and industry observers. I am thankful for their continued support of this 3rd annual initiative. The predictions run the gamut from what may occur in the payments world to how bank distribution is transforming. While some trends represent ongoing megatrends, others have a narrower timeframe. In all cases, however, the predictions provide food for thought for retail bankers and industry providers. One forecast that is guaranteed to be accurate is that disruption will continue and the financial services industry will be different this time next year. The full analysis is available on the Bank Marketing Strategy blog.
  3. 3. 10 Retail Banking Trends and Predictions • • • • • • • • • • Drive-to-Digital Payment Disruption Increased Competition Branch Optimization Focus on Customer 3.0 Breaking Down Silos Simplifying Engagement Improving Contextual Experiences Differentiating Brands Global Innovation Perspective
  4. 4. Drive-to-Digital
  5. 5. Payment Disruption
  6. 6. Increased Competition
  7. 7. Branch Optimization
  8. 8. Focus on Customer 3.0
  9. 9. Breaking Down Silos
  10. 10. Simplifying Engagement
  11. 11. Improving Contextual Experiences
  12. 12. Differentiating Brands
  13. 13. Global Innovation Perspective
  14. 14. Jim Marous 216-218-4257 Bank Marketing Strategy Blog