Myntpartnered with Juntos to impact customers’ financial behavior. Phase I was focused on driving GCash transactions and the purpose of Phase II was to engage customers on topics of credit and the Instaloan product.
This playbook discusses the various value-added services (VAS) that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.
Starting today, you can lend online to consumers and businesses. You can reach more customers, and better qualify them. Increase your ROI by lowering your cost of lending more than 50% and increase your revenue per customer more than 25%.
Be where your customers are, when they want you. It’s a new day in banking. Digital lending is here.
That’s banking without walls.
Understanding the East African Aggregator LandscapeCGAP
What are aggregators?
Aggregators can be thought of as the glue that helps many parts of the digital financial services (DFS) ecosystem to work together.
They allow Payment Instrument Providers (PIPs) – like Mobile Network Operators (MNOs) offering mobile money services or banks offering mobile banking - to easily integrate with entities that want to send money to or receive money from end customers. These entities can be utility companies who want to receive payments, businesses who want to pay salaries or donors who want to pay recipients, for example.
Why do they matter?
Aggregators enable the seamless collection, disbursement and circulation of digital payments across multiple payment providers. They mostly work in the background, and millions of transactions in East Africa pass through them everyday–usually without customers even being aware of them.
This playbook discusses the various value-added services (VAS) that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.
Starting today, you can lend online to consumers and businesses. You can reach more customers, and better qualify them. Increase your ROI by lowering your cost of lending more than 50% and increase your revenue per customer more than 25%.
Be where your customers are, when they want you. It’s a new day in banking. Digital lending is here.
That’s banking without walls.
Understanding the East African Aggregator LandscapeCGAP
What are aggregators?
Aggregators can be thought of as the glue that helps many parts of the digital financial services (DFS) ecosystem to work together.
They allow Payment Instrument Providers (PIPs) – like Mobile Network Operators (MNOs) offering mobile money services or banks offering mobile banking - to easily integrate with entities that want to send money to or receive money from end customers. These entities can be utility companies who want to receive payments, businesses who want to pay salaries or donors who want to pay recipients, for example.
Why do they matter?
Aggregators enable the seamless collection, disbursement and circulation of digital payments across multiple payment providers. They mostly work in the background, and millions of transactions in East Africa pass through them everyday–usually without customers even being aware of them.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Social media is the juice of humanity with people flocking on the various platforms to make connections. This is a report of how Nigerian banks are doing social
In this presentation we look at the big trends likely to be seen in 2015 for retail banking. Will banks' obsession with customer centricity and user experience heighten? Will digital-only banks proliferate? We explore this and more...
Projecting Impact of Non-Traditional Data and Advanced Analytics on Delivery ...CGAP
In developing economies, low-income consumers do not have access to many financial products due to both a) suppliers’ lack of will and capability to develop products and business models appropriate to serving the bottom of the pyramid and b) a number of demand-side barriers involving price, consumer awareness, and product accessibility
Low-income consumers in developing countries are generating increasing volumes of non-traditional data on their behaviors and preferences, through their use of mobile phones, their physical and mobile payments and transactions, and their retail spending, and these data are being captured, structured, and stored by a variety of institutions and organizations
Financial services providers in developed and developing countries alike have begun to structure and analyze these non-traditional data on consumer behavior and preferences to lower delivery costs, expand customer awareness, and innovate on product design and service models
In order to assess the impact of leveraging non-traditional data and advanced analytics, we examined the way in which these applications might lower the cost structures of two financial products: microloans and microinsurance. We additionally assessed the potential for these applications to facilitate the development of new types of liquidity products tied to transactions accounts
To gain granular insights in the context of a particular market, we conducted our research in Tanzania, a country with low levels of financial services penetration but where mobile money usage is relatively high and where there are enough low-income focused financial products in the market to form the basis for our analysis
Our analysis suggests that NDAA could lower delivery costs by 15% to 30% for lending and insurance products, and facilitate the development of a low-cost credit line tied to a mobile wallet:
After 15+ years of leading relationship marketing initiatives, I've developed this blueprint for a comprehensive customer loyalty strategy.
The focus is primarily on digital content subscriptions and SaaS, however these principles will work for any business looking to increase customer loyalty and lifetime value.
Please share your comments and questions!
My contact information is on slide 31 if you'd like a copy.
Traditional Business Metrics depend on many different factors and can ben improved only on the long run. Dynamic Business Metrics depend on few variables, which can be controlled, and vary within a month or less. Those are the metrics that most often VCs and BAs ask start-uppers to provide. The classification proposed here consider: Financial Metrics, User Metrics, Acquisition and Marketing Metrics. Acquisition metrics are, for example, those used along the funnel of acquisition, like as CTR, Conversion Rate, etc.
The Future of Retail Banking: Customized product offerings and self-service s...Zafin
With the best of intentions, banks often assume what customers want, push the wrong products and services, work in siloes and generalize. Banks tend to forget that their customers are human beings that evolve and so do their needs. Not everyone makes the same choice, so banks need to reflect this in their product offerings.
For banks to differentiate themselves and move forward, they need to allow customers and Relationship Managers to dynamically bundle products and services based on the customer’s preferences. The more you bank with me, the more value we will provide in return.
Under a Product and Pricing Lifecycle Management (PPLM) model, create suitable products and product bundles based on customer or other data across lines of business and business units.
Presented by Zafin’s Meenaz Sunderji, General Manager, Asia Pacific, at the 20th meeting of the World Savings and Retail Banking Institute’s (WSBI) Asia/Pacific Regional Group in Vietnam on May 21, 2014.
www.zafin.com
Social media is the juice of humanity with people flocking on the various platforms to make connections. This is a report of how Nigerian banks are doing social
In this presentation we look at the big trends likely to be seen in 2015 for retail banking. Will banks' obsession with customer centricity and user experience heighten? Will digital-only banks proliferate? We explore this and more...
Projecting Impact of Non-Traditional Data and Advanced Analytics on Delivery ...CGAP
In developing economies, low-income consumers do not have access to many financial products due to both a) suppliers’ lack of will and capability to develop products and business models appropriate to serving the bottom of the pyramid and b) a number of demand-side barriers involving price, consumer awareness, and product accessibility
Low-income consumers in developing countries are generating increasing volumes of non-traditional data on their behaviors and preferences, through their use of mobile phones, their physical and mobile payments and transactions, and their retail spending, and these data are being captured, structured, and stored by a variety of institutions and organizations
Financial services providers in developed and developing countries alike have begun to structure and analyze these non-traditional data on consumer behavior and preferences to lower delivery costs, expand customer awareness, and innovate on product design and service models
In order to assess the impact of leveraging non-traditional data and advanced analytics, we examined the way in which these applications might lower the cost structures of two financial products: microloans and microinsurance. We additionally assessed the potential for these applications to facilitate the development of new types of liquidity products tied to transactions accounts
To gain granular insights in the context of a particular market, we conducted our research in Tanzania, a country with low levels of financial services penetration but where mobile money usage is relatively high and where there are enough low-income focused financial products in the market to form the basis for our analysis
Our analysis suggests that NDAA could lower delivery costs by 15% to 30% for lending and insurance products, and facilitate the development of a low-cost credit line tied to a mobile wallet:
After 15+ years of leading relationship marketing initiatives, I've developed this blueprint for a comprehensive customer loyalty strategy.
The focus is primarily on digital content subscriptions and SaaS, however these principles will work for any business looking to increase customer loyalty and lifetime value.
Please share your comments and questions!
My contact information is on slide 31 if you'd like a copy.
Traditional Business Metrics depend on many different factors and can ben improved only on the long run. Dynamic Business Metrics depend on few variables, which can be controlled, and vary within a month or less. Those are the metrics that most often VCs and BAs ask start-uppers to provide. The classification proposed here consider: Financial Metrics, User Metrics, Acquisition and Marketing Metrics. Acquisition metrics are, for example, those used along the funnel of acquisition, like as CTR, Conversion Rate, etc.
The 9 secrets of successful customer feedback and action programsGenroe
Ever wondered how successful customer feedback and action programs differ from unsuccessful programs? We did. So we asked 80 organizations, operating at various levels of success, what they were doing.
B-to-b channel leaders, whether they oversee large multi-tier reseller programs or alliance partner programs, should use standard program metrics to track their progress and detect signs of upcoming opportunities or trouble. This brief describes metrics that can help channel leaders monitor and manage the success of six channel program areas.
B-to-b channel leaders, whether they oversee large multi-tier reseller programs or alliance partner programs, should use standard program metrics to track their progress and detect signs of upcoming opportunities or trouble. This brief describes metrics that can help channel leaders monitor and manage the success of six channel program areas.
This document contains the highlights of a presentation made at the EEI Fall Accounting Conference in Miami, Florida on November 15, 2017.
The presentation entitled, “Effective Rate Case Management,” discussed: How the current regulatory landscape is impacting rate cases, how you can improve regulatory outcomes, and how to plan and manage a successful case – lessons learned.
For additional information, please contact us at www.scottmadden.com.
This is the pitch deck we used at Duco in 2018 for a $28bn Series B equity fund raise, when Duco was still relatively small.
Duco is a SaaS company that provides data integrity solution in Financial Services, Insurance and elsewhere.
Here is the 2018 summary report for LoyalT, the most complete study on loyalty program performance in Canada.
You will discover
- The methodology
- The possession and usage rate for loyalty programs in Canada
- The importance of personalized offers
- Mobile App usage
- The impact of a program on purchase frequency and concentration
- Millenials and how they use loyalty programs
- Top 10 programs in Canada
A personalized report for every program analyzed is also available. Please contact us at info@r3marketing.ca for more details.
Driving engagement and growth through segmentation. Engagement conference, 22...CharityComms
Alison Goldsworthy, head of supporter strategy and engagement, Which?
Shaun Roberts, supporters and promotions manager, Which?
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Though digital credit has been in Tanzania for years, there have been few analyses of the country’s digital credit market. Existing studies raise important concerns about digital credit’s impact on customers. To help fill this knowledge gap in Tanzania, CGAP and the Busara Center for Behavioral Economics, at the request of the Bank of Tanzania, analyzed data from three digital credit providers and built a first-of-its-kind, data-driven picture of the digital credit market’s evolution and current state. In total, we looked at transactional and demographic data for more than 20 million loans disbursed over 23 months.
Digitizing Merchant Payments: What Will It Take?CGAP
A staggering amount of cash is paid to retail merchants worldwide -- around $19 trillion out of a total of $34 trillion in payments. What will it take for digital payments to beat cash?
Wallet and Over-the-Counter Transactions: Understanding Financial IncentivesCGAP
How well do financial incentives encourage customers to opt for wallet transactions instead of over-the-counter transactions? To find out, CGAP looked at four diverse markets in Africa and Asia: Bangladesh, Ghana, Pakistan, and Tanzania.
Alternative lending options have grown rapidly over the past 10 years. This deck offers an overview of digital credit and key takeaways from contexts around the world.
Global Landscape Study on P2G Payments: Summary of in-country consumer resear...CGAP
For this study on P2G (Person-to-government) payments, Rwanda was selected as a focus country given the potential reach and varied nature of two key initiatives: the IREMBO e-government platform and the Tap&Go smartcard for public bus transport. Digital payments for school fees and utility payments were also studied. Tap&Go is privately managed but offers P2G learnings for other countries where public transport is government-run.
The research sought to answer questions across three key areas:
1. How well did digital P2G payment solutions reach and address the needs of the financially excluded?
2. What were effective and sustainable business models between actors, and how were they set up?
3. How do current and planned solutions support and work with the evolving digital payments ecosystem in Rwanda?
Digital Rails: How Providers Can Unlock Innovation in DFS Ecosystems Through ...CGAP
This document explains the concept of “Open APIs” in digital finance services (DFS), how they enable increased innovation, and the role they can play in expanding DFS ecosystems.
Saldazo, a Visa debit card product co-branded with Banamex bank, has made Mexico’s largest corner store retail chain – OXXO – the country’s number one transactional account supplier. This presentation provides a Mexican market overview and shares key success factors, challenges and insights from this project.
Smartphones & Mobile Money: Principles for UI/UX Design (1.0)CGAP
CGAP holds that Smartphone interfaces are likely to become the main interface for mobile money use. A well-designed interface will drive growth, profitability, and a much improved user experience. This presentation outlines 21 principles for UI/UX design.
Customer Segmentation: Design and Delivery (Webinar)CGAP
This webinar, recorded in September with SPTF, covers the design and delivery of customer segmentation work. Included are example cases from CGAP's work, sharings by webinar participants, and a preview of CGAP's forthcoming Customer Segmentation Toolkit. The webinar recording is available at https://youtu.be/RJfthuKif80
Why Star Ratings Matter for Financial InclusionCGAP
Using the example of MercadoLibre, this presentation details the ways in which e-commerce sales data--not typically available for credit scoring--can enrich existing scoring models and improve their predictive power, with positive implications for the financially excluded.
Services Financiers Numériques pour les Producteurs de Cacao en Côte d’IvoireCGAP
Les petits exploitants agricoles, même ceux des chaines de valeur structurées comme celle du cacao en Côte d’Ivoire, n’ont généralement pas la possibilité d’accéder aux services des banques, institutions de microfinance et autres institutions financières formelles. Fournir à ces segments de clients des services financiers adaptés qui soient abordables et durables constitue un défi majeur.
L’un des nombreux défis en Côte d’Ivoire est de sortir du système de paiement en espèces pour qu’ainsi un lien soit établi entre ces exploitants agricoles et les institutions financières. Le canal mobile offre une opportunité unique pour effectuer cette transition du cash vers les paiements numériques mais la proposition de valeur pour les exploitants agricoles doit être attractive.
C’est ce défi qu’Advans Côte d'Ivoire s’est engagée à relever et les résultats du projet pilote – mis en œuvre au cours des derniers 22 mois par Advans avec l’appui du CGAP - sont prometteurs.
Digital Financial Services for Cocoa Farmers in Côte d'IvoireCGAP
Smallholder farmers, even those in structured value chains such as cocoa farmers in Côte d’Ivoire, are largely unable to access banks, microfinance institutions and other formal financial institutions. Providing meaningful financial services to these customers in an affordable and sustainable manner is a great challenge. In Côte d’Ivoire, transitioning from cash to digital payments may alleviate some of these challenges
This presentation details a digital financial services pilot project – implemented over 22 months by Advans Côte d'Ivoire with the support of CGAP – which has shown promising results.
Digital Finance and Innovations in Education: Workshop ReportCGAP
CGAP’s Digital Finance Plus initiative convened a workshop in Nairobi on 7 April 2016 aimed at bringing together stakeholders interested in the opportunities for digital finance to improve the affordability of education for low-income households. This document captures themes from the workshop presentations and design thinking session.
An Introduction to Digital Credit: Resources to Plan a DeploymentCGAP
This is a workshop/course offering guidance in developing new digital credit products. This content is designed for a broad audience of banks, mobile operators, lenders, and fintech firms. It may also be of interest to regulators, policy makers and investors/donors.
With any comments or to request more materials (including the financial model [Excel] or original PPT presentation with detailed presenter notes), please write to cgap [@] worldbank.org.
BYD SWOT Analysis and In-Depth Insights 2024.pptxmikemetalprod
Indepth analysis of the BYD 2024
BYD (Build Your Dreams) is a Chinese automaker and battery manufacturer that has snowballed over the past two decades to become a significant player in electric vehicles and global clean energy technology.
This SWOT analysis examines BYD's strengths, weaknesses, opportunities, and threats as it competes in the fast-changing automotive and energy storage industries.
Founded in 1995 and headquartered in Shenzhen, BYD started as a battery company before expanding into automobiles in the early 2000s.
Initially manufacturing gasoline-powered vehicles, BYD focused on plug-in hybrid and fully electric vehicles, leveraging its expertise in battery technology.
Today, BYD is the world’s largest electric vehicle manufacturer, delivering over 1.2 million electric cars globally. The company also produces electric buses, trucks, forklifts, and rail transit.
On the energy side, BYD is a major supplier of rechargeable batteries for cell phones, laptops, electric vehicles, and energy storage systems.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
how to sell pi coins in South Korea profitably.DOT TECH
Yes. You can sell your pi network coins in South Korea or any other country, by finding a verified pi merchant
What is a verified pi merchant?
Since pi network is not launched yet on any exchange, the only way you can sell pi coins is by selling to a verified pi merchant, and this is because pi network is not launched yet on any exchange and no pre-sale or ico offerings Is done on pi.
Since there is no pre-sale, the only way exchanges can get pi is by buying from miners. So a pi merchant facilitates these transactions by acting as a bridge for both transactions.
How can i find a pi vendor/merchant?
Well for those who haven't traded with a pi merchant or who don't already have one. I will leave the telegram id of my personal pi merchant who i trade pi with.
Tele gram: @Pi_vendor_247
#pi #sell #nigeria #pinetwork #picoins #sellpi #Nigerian #tradepi #pinetworkcoins #sellmypi
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Vighnesh Shashtri
In India, financial inclusion remains a critical challenge, with a significant portion of the population still unbanked. Non-Banking Financial Companies (NBFCs) have emerged as key players in bridging this gap by providing financial services to those often overlooked by traditional banking institutions. This article delves into how NBFCs are fostering financial inclusion and empowering the unbanked.
How to get verified on Coinbase Account?_.docxBuy bitget
t's important to note that buying verified Coinbase accounts is not recommended and may violate Coinbase's terms of service. Instead of searching to "buy verified Coinbase accounts," follow the proper steps to verify your own account to ensure compliance and security.
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
what is the best method to sell pi coins in 2024DOT TECH
The best way to sell your pi coins safely is trading with an exchange..but since pi is not launched in any exchange, and second option is through a VERIFIED pi merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and pioneers and resell them to Investors looking forward to hold massive amounts before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade pi coins with.
@Pi_vendor_247
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...beulahfernandes8
The financial landscape in India has witnessed a significant development with the recent collaboration between Poonawalla Fincorp and IndusInd Bank.
The launch of the co-branded credit card, the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card, marks a major milestone for both entities.
This strategic move aims to redefine and elevate the banking experience for customers.
how can i use my minded pi coins I need some funds.DOT TECH
If you are interested in selling your pi coins, i have a verified pi merchant, who buys pi coins and resell them to exchanges looking forward to hold till mainnet launch.
Because the core team has announced that pi network will not be doing any pre-sale. The only way exchanges like huobi, bitmart and hotbit can get pi is by buying from miners.
Now a merchant stands in between these exchanges and the miners. As a link to make transactions smooth. Because right now in the enclosed mainnet you can't sell pi coins your self. You need the help of a merchant,
i will leave the telegram contact of my personal pi merchant below. 👇 I and my friends has traded more than 3000pi coins with him successfully.
@Pi_vendor_247
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfpchutichetpong
The U.S. economy is continuing its impressive recovery from the COVID-19 pandemic and not slowing down despite re-occurring bumps. The U.S. savings rate reached its highest ever recorded level at 34% in April 2020 and Americans seem ready to spend. The sectors that had been hurt the most by the pandemic specifically reduced consumer spending, like retail, leisure, hospitality, and travel, are now experiencing massive growth in revenue and job openings.
Could this growth lead to a “Roaring Twenties”? As quickly as the U.S. economy contracted, experiencing a 9.1% drop in economic output relative to the business cycle in Q2 2020, the largest in recorded history, it has rebounded beyond expectations. This surprising growth seems to be fueled by the U.S. government’s aggressive fiscal and monetary policies, and an increase in consumer spending as mobility restrictions are lifted. Unemployment rates between June 2020 and June 2021 decreased by 5.2%, while the demand for labor is increasing, coupled with increasing wages to incentivize Americans to rejoin the labor force. Schools and businesses are expected to fully reopen soon. In parallel, vaccination rates across the country and the world continue to rise, with full vaccination rates of 50% and 14.8% respectively.
However, it is not completely smooth sailing from here. According to M Capital Group, the main risks that threaten the continued growth of the U.S. economy are inflation, unsettled trade relations, and another wave of Covid-19 mutations that could shut down the world again. Have we learned from the past year of COVID-19 and adapted our economy accordingly?
“In order for the U.S. economy to continue growing, whether there is another wave or not, the U.S. needs to focus on diversifying supply chains, supporting business investment, and maintaining consumer spending,” says Grace Feeley, a research analyst at M Capital Group.
While the economic indicators are positive, the risks are coming closer to manifesting and threatening such growth. The new variants spreading throughout the world, Delta, Lambda, and Gamma, are vaccine-resistant and muddy the predictions made about the economy and health of the country. These variants bring back the feeling of uncertainty that has wreaked havoc not only on the stock market but the mindset of people around the world. MCG provides unique insight on how to mitigate these risks to possibly ensure a bright economic future.
where can I find a legit pi merchant onlineDOT TECH
Yes. This is very easy what you need is a recommendation from someone who has successfully traded pi coins before with a merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi network coins and resell them to Investors looking forward to hold thousands of pi coins before the open mainnet.
I will leave the telegram contact of my personal pi merchant to trade with
@Pi_vendor_247
2. Deployment Highlights
2
Phase I of the Juntos-Mynt pilot was focused on engaging GCash customers and
increasing GCash transactions. Phase II addressed topics of credit with GCash
customers in an attempt to increase uptake and proper usage of the Fuse
product Instaloan.
Response rates on
test messaging
experiences were
up to 38%
Juntos-treated
customers had an
Instaloan
application rate 4x
the control group
Over a four month period, Juntos increased
average transactions of the treated
customer portfolio by 7% above the control
group
(20% for inactives)
Although we were
engaging
customers on
topics of credit
rather than GCash
transactions,
Juntos-treated
customers
transacted at a
rate up to 8%
above the control
group
Phase I Phase II
4. • Phase II service was provided to customers October 2016-February 2017
• 38,000 GCash customers received Juntos services as a part of Phase II
• 46 messaging tests were conducted
Mynt partnered with Juntos to impact customers’ financial behavior.
Phase I was focused on driving GCash transactions and the
purpose of Phase II was to engage customers on topics of credit
and the Instaloan product.
Project Plan
4
KPI 2:
Increase
Instaloan
uptake
KPI 3:
Increase
Instaloan first
week
repayment rate
KPI 1:
Increase customer
education on proper
credit usage
• Phase I service was provided to
customers April-October 2016
• 70,000 customers were extended
Juntos services
• 106 messaging tests were conducted
Phase I
KPI 1:
Increase GCash
transaction rates
Phase II
5. Project Timeline
5
Project Stage Month Key Actions
Technical Connection & Initial Design December 2015– March 2016 Technically integrated with SMSC and designed
initial tests
Phase I Engagement Design & Testing March-June 2016 Iterative tests performed as the Juntos system
determines word choice, onramps and
conversations to engage account holders
Phase I Behavior Change & Testing June-September 2016 Juntos scales up most successful strategies from
initial engagement design and testing
Phase II Engagement Design & Testing October-November 2016 Iterative tests performed as the Juntos system
determines word choice, onramps and
conversations to engage account holders
Phase II Behavior Change & Testing November 2016-February 2017 Juntos scales up most successful strategies from
initial engagement design and testing
Conclusion of First Deployment March 2017 Monitor & discuss opportunities for other areas of
Juntos impact throughout deployment (e.g.,
decrease calls to call center)
6. Juntos assesses impact using quantitative and
qualitative data
6
•Which strategies are
resulting in our highest
response rates?
•What is the overall
enrollment rate?
•Is Juntos driving financial
behavior change?
Quantitative
• How are users responding to
us?
• What questions do
customers have?
• What value do they seem to
find in Juntos?
Qualitative
9. Many tests received over a 20% response rate
9
• The highest response rate on
a message track was 38%
(n = 179)
• The most successful
experience gave
customers a language
option and increased
menu usage, continuing
to prompt users to
respond even if they did
not respond in the first
two weeks of messaging
• Our most successful
engagement strategies
received response rates of
20-38%
• Customers were particularly
engaged as we concluded
Phase 1 and asked for
feedback about their accounts
and Juntos
25% 24%
30%
25% 25%
22%
38%
31%
33%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Sampling of Messaging Track Response Rates
Unique Message Tracks Tested
10. Enrollment rates remained high throughout Phase I
10
98.17%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Enrollment Rate
Overall Customer Enrollment Rate
• Enrollment rate is the percent of
consumers who have not opted out,
meaning they remain in the program
and continue to receive messages
• Our overall enrollment rate was
98.17% (n = 67,000)
• 15 test experiences had 100%
enrollment rates
• Juntos uses any variation in
enrollment rates, in addition to the
response rates, to help determine
which tracks we use going forward
12. Analyzing Phase 1 results
12
• At the end of Phase 1, Juntos analyzed results as cumulative averages. This means
that we compared the Juntos treatment group average transactions over a period of 1,
2, 3, and 4 months to the control group average transactions over a period of 1, 2, 3,
and 4 months.
• 500 customers who are outliers and cannot be matched to control group customers
due to their extreme/volatile behavior were removed from this analysis
• Cumulative metrics demonstrate the longer-term impact of the Juntos service
1 month
2 months
3 months
4 months
Average
transactions over
time period
Average transactions over time period
Average transactions over time period
Average transactions over time period
Cumulative average transactions:
13. Juntos increased four month average transactions by
7% across the portfolio of treated customers
13
• The Juntos portfolio of
treated customers was
impacted over the
course of treatment with
higher average
transactions by 6.6%
over a four month
transacting period
• Further analysis by
segment shows areas of
significant impact within
the portfolio
Percent increase in average transactions
attributable to Juntos over the time period
2
3
4
5
6
7
8
9
10
11
1 2 3 4
GCash Customers Average Transactions
Difference Between Juntos and Control Group Over Months of Phase 1
Juntos
Control
+ .6%
+ 3%
+ 3.5%
+ 6.6%
Months of Treatment
14. Which segments and transaction
types have experienced consistent,
significant KPI results?
Segmented analysis of KPI impact allows us to
understand where Juntos is driving value
14
Increase
Average
Transactions
Men
Women
Buy
Load
Active
Inactive
New
Accounts
Significant
impact
Insignificant
impact
P2P
15. Juntos increased inactive customer four month
average transactions by 20%
15
• Inactive customers did not make a
transaction in the 30 days prior to
treatment
• Inactive customers who received
Juntos increased their average
transactions above the control group
up to 20.5%
• These results are aligned with our
weekly cohort-level results which
showed that inactives were impacted
by Juntos after 5-8 weeks of
treatment
• Behavior change and customer
responses highlight that inactives
needed time to develop trust in
Juntos in order to engage
• A test that asked users why they
hadn’t used their account was very
successful in engaging customers to
respond
0
5
0
5
0
5
0
1 2 3 4
GCash Inactive Customers Average Transactions
Difference Between Juntos and Control Group Over Months of Phase 1
Juntos
Control
Percent increase in average transactions
attributable to Juntos over the time period
+ 18%
+ 19.5%
+ 20.5%
Months of Treatment
16. 0
5
10
15
20
25
1 2 3 4
GCash Active Customers Average Transactions
Difference Between Juntos and Control Group Over Months of Phase 1
Juntos
Control
Active customers who received Juntos increased
transactions by 6% over four months
16
• Active customers have made
a transaction in the 30 days
prior to treatment and make
up 24% of the treated
customers
• Active customers with Juntos
had a four month transaction
rate that was 6% greater than
the control group
+ 3.7%
+ 3%
+ 5.5%
Months of Treatment
+ 1.2%
Percent increase in average transactions
attributable to Juntos over the time period
17. 0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
1.6
1.8
2.0
1 2 3
GCash New Customers Average P2P Transactions
Difference Between Juntos and Control Group Over Months of Phase 1
Juntos
Control
New GCash customers with Juntos had 9% higher
average P2P transactions
17
+ 14%
+ 9.2%
Months of Treatment
+ 17.7%
• Engaging customers from the
start of their relationship with
GCash resulted in higher usage
of P2P transactions
• New accounts also experienced
a 14% increase in MasterCard
usage in Month 1 of treatment
Percent increase in average transactions
attributable to Juntos over the time period
18. Juntos’ Phase 1 learnings helped to inform Phase 2
messaging strategies
18
• Customers liked choosing the language for their service: Customers who chose
between English, Taglish, and Tagalog messaging were highly responsive. We saw
many customers testing the system by changing their language preferences multiple
times and many also chose to receive message in one language and replied in
another.
• Loans were a topic of interest: Customers were responsive in terms of messaging
and behavior change when we talked to them about availing of a loan. Some
customers asked how they could avail of a loan through GCash during our tests of
conversations regarding credit.
• Customers were engaged and re-awakened when asked for feedback: In tests
that asked customers to give feedback on GCash, explain why they were inactive, or
how we can improve Juntos services, customers – including inactives – were
particularly engaged.
20. Confidential
J
J
J
JUNTOS: We noticed that you have not used your
account in more than 3 months. Help us understand
why so that we can improve.
JUNTOS: Thank you for the information. We are
working everyday to bring you the best services that
we can.
November 16, 2015
sk for many other requirements too,
and 3. not to many partners to load
gcash card.
JUNTOS: You may load your GCash at the following:
Globe Stores, Puregold outlets, Tambunting or Villarica
Pawnshop branches. Hope this helps!
September 29, 2016
P2C
transfer
(P15)September 21, 2016
J
JUNTOS: If you have not done so already, please make a
transaction or a deposit. Accounts which are inactive for
6 months will incur a monthly P50 fee.
Load
(P60
)
Load
(P50)
October 1st, 2016
1. Can't do bank transfer from other
banks, like metrobank and the others..
2. System is always down whenever i
try to load my gcash card from SM,
they a
September 22, 2016
Example Conversation with an Inactive
Customer
23. 15%
17%
15%
9%10%
9%
10%
8%
11%
22%
21%20%
16%
13%
19%
18%
0%
5%
10%
15%
20%
25%
Sampling of Messaging Track Response Rates
Many tests received over a 15% response rate
23
Unique Message Tracks Tested
• Applying our learnings on
engagement from Phase I, we
were able to reach high
response rates across many
tests
• Highest response rate on a
message track was 22% (n =
224)
• Offering customers virtual loan
officers was particularly
engaging; customers shared
their loan aspirations with the
officer of their choice: Joshua for
personal loans and Angela for
business loans
24. 97% of customers remained enrolled in the service
24
97.6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Enrollment Rate
Overall Customer Enrollment Rate
• Our overall enrollment
rate is 97.6% (n =
37,066)
26. Juntos learned categories of impact with Instaloan
and categories for which further testing is needed
26
Engage
customers on
Instaloan
Loan
applications
Loan
approval &
availment
Repayment
rates
GCash
transactions
Significant
impact
Insignificant
impact
27. 1.15%
0.25%
0%
0%
0%
1%
1%
1%
1%
1%
2%
2%
2%
1
Percent of GCash Customers Who Applied for Instaloan
Juntos Group Post-Treatment and Control Group
Juntos
Control
Juntos drove loan applications at a rate 4x the control
group
27
• 1.15% of Juntos-treated
customers applied for
loans, resulting in 436
applicants
• By comparison, .25% of
the control group applied
for loans
• In a continuation of
service, given our learnings
from Phase II, we would
focus on driving the
absolute number of
applications up given what
we now know about credit-
related topics that engage
users
Percent of Customers who
Request Loan Post-Treatment
4x
28. Juntos-treated customers who availed of an Instaloan
missed less payments in the first 5 weeks
28
• Small sample sizes of customers who both applied for and were approved for an
Instaloan limited the ability to ensure robust testing results on repayment metrics
• However, a simple comparison of percentage of customers who missed at least
one weekly payment in the first five weeks of their loan cycle shows that 9%
less Juntos-treated customers missed a payment compared to control
group customers
• These outcomes mean Juntos is confident we can increase the applicant rate
and, from the pool of customers who avail of a loan, we don’t see any evidence
of those customers performing worse on the loan
29. 0
2
4
6
8
10
12
14
0 average txns/month .1-10 average txns/month 10-30 average txns/month
Growth in Average Monthly Transactions of GCash Customers
Juntos Group and Control Group 1 Month Post-Treatment
Juntos
Control
Juntos-treated customers had higher growth in
average transactions compared to the control group
29
• Engaging with customers
on credit also increased
their usage of GCash
• After 1 month of Juntos
treatment, customers had
up to a 7.9% increase in
growth in average
monthly transactions
above the control group
• High transactors (10-30
average txns/month)
increased their average
transactions by 0.4
txns/month above the
control group
AverageTransactions1MonthPost-Treatment
3.7%
Customer Activity Category
7.9%
n = (21,066)n = (5,922) n = (3,037) n = (534) n = (1,930)n = (10,863)
31. Confidential
J
J
J
JUNTOS: The messages you receive are part of a
free service from GCash. To stop this service, text
CANCEL
JUNTOS: Instaloan is money lending made easy. It
starts at P2500 and you can get it in your GCash
wallet in as little as 24 hours.
Example Loan Conversation
(Translated from Taglish)
Can I get an Instaloan?
JUNTOS: Thanks for sharing. This month, I can help you
with finances. I will send you questions and info twice a
week and you can reply to this number. -Joshua
January 16, 2017
JJUNTOS: If you want to speed up the process, send
NOW and I can send you all the information this week
instead.
January 19, 2017
J
Hi my name is Joshua from Instaloan. I am the eldest
child and I am grateful to have a good job that lets
me take care of my parents. How are you today
January 20, 2017
NOW
J
JUNTOS: Learn more about INSTALOAN, send the
number:
1. What is Instaloan?
2. How to apply?
3. How to cash out?
4. Requirements
5. Repayment
6. Get lower rates
32. Confidential
J
J
JUNTOS: To apply online, visit
fuselending.com/products/loan?id=instaloan. It will
take one business day to process your application.
My niece (or nephew) wants to buy a
book for school so I wanted to get a
loan so I can buy her/him that book.
JUNTOS: Thanks for sharing. I will help you with
managing your money and with Instaloan. Just text me if
you have related concerns. - Joshua
J
JUNTOS: I will get back to you about this. For Instaloan,
you can also visit fuselending.com or message “Fuse
Lending” on Facebook. Thank you. - Joshua
J
JUNTOS: I am happy to help you. Let us get started
with your goals, can you tell me what business you
had in mind? -Joshua
Okay, thank you. I also want to know
how I will find out if my application was
approved. Thanks.
J
JUNTOS: You will receive a message from Fuse Lending
if your Instaloan application is approved. Application
assessments take at least 1 business day.
January 20, 2017
2
January 22, 2017
Ok thank you
Example Loan Conversation
33. Confidential
J
J
JUNTOS: Thank you for your update. Auto-debit is
really the main method for repayment of Instaloan.
Deductions will be made to your GCash account
weekly.
OK. I hope my application will be
approved.
JUNTOS: Thank you and good luck with your application.
Just text us any time you need help. -Joshua
J
JUNTOS: You may increase your weekly payments to
Instaloan. To do this, dial *141# and press call. Choose
Pay Loan. Follow the instructions
Sir, for example that my loan is
approved and I want to pay double the
amount due each week. Is it okay to
pay twice as much as the amount due?
January 23, 2017
Sir, in case my loan is approved, would
it be okay to pay thru auto-debit with
my GCash? In case my loan is
approved, this is my preferred payment
method.
Thank you. My application has been
approved and the loan was given to me
in just 24 hours. Thanks.
January 25, 2017
January 26, 2017
Example Loan Conversation