Enterprise Search is complex, even in theory. But when you implement your search solution and everything turns to reality, you'll find some new, never-seen challenges. In this session, Agnes will discuss the best, biggest, and most exciting challenges from her experience, including real world customer scenarios and solutions. Regardless of the SharePoint version you use (SharePoint 2010, FAST Search for SharePoint, SharePoint 2013), this session is for you if you want to prepare for these "unexpected" scenarios.

1. Real World Challenges
in Enterprise Search
Agnes Molnar
Founder, Managing Consultant,
Search Explained

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Introduction – Agnes Molnar
7 years SharePoint Server MVP
Enterprise Search, Information Architecture
Founder & Managing Consultant
Worldwide Consultancy, Guidance, Trainings,
Workshops
Web: http://SearchExplained.com
Yammer: http://yammer.com/SearchExplained
Twitter: @molnaragnes
E-mail: agnes.molnar@SearchExplained.com

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Agenda
The Paradox of Enterprise Search
The Paradox of Information Architecture
Requirements Gathering
Search Team
Hybrid
The Future of Enterprise Search
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Enterprise Search
Connects people to the information
they need to get their jobs done.

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Enterprise Search
Search Technology
that your organization owns and controls

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The Paradox of
Enterprise Search
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Search is Easy!?

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Find is the REAL Challenge!

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I want “Google-like” Search in my Enterprise
How many dedicated resources do you have?
• Google has 3000+ employees working on
ranking only…
Do you really want to get millions of results?
• Or just the relevant ones?
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I want “Google-like” Search in my Enterprise
Do your users care of Enterprise SEO?
• Or they just want to get their jobs done?
• Can you motivate them more/differently?
(Do they know what it is at all?...)
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I want “Google-like” Search in my Enterprise
How about security?
• Enterprise Search has to provide security
trimmed results.
How about User Experience?
• You really cannot imagine anything better
than Google?!...
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Source: http://www.domorewithsearch.com
Search as an Application

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Search as an Application
Main goal: to help decision making
Search is no longer the white box + “10 blue lines”
Content lives in disparate locations
Structured and unstructured content lives in different
locations
Need to aggregate content according to
 Process
 Context
 Customer
 Goal
 Program
 Combination of any of these

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The Paradox of
Information Architecture
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The Paradox of Content
Less Content – Less Value
More Content – More Garbage
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Information Overload
The average person
receives 63,000 words of
new information every day.
Average length of a
novel: 64.531 words
If you wanted to read
everything you’ve got in 2013,
it would take you the first
three months of 2014!

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What we give to the search engine… What the search engine sees…
Title Author Created Date Modified Date File Type …
Overview of SharePoint 2013 Preview Installation and Configuration Alex Yarrow 06/21/2012 10/16/2012 docx …
The Complexity of Enterprise Information

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Metadata is Essential

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Requirements
Gathering
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Planning Search
Enterprise Search
 Much more than IT Project
 Business Process
 Search is NOT “One Size Fits for All”
Plan & Budget
 Implementation
 Maintenance
 Governance
 Analyze & Improve
 “Gardening”

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Requirements
Business goals
Scenarios & use
cases
Application Lifecycle
Systems to integrate User Experience Metrics
Milestones Resources
Experts
• Internal
• External
• “Liaison”

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Be Agile…
Start Small
• Department
• Project
• Use Case
Grow Incremental
“Showcase”
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…but be Planned and Organized
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SEARCH

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Search Team
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Typical Search Team
Team Members
Internal External Liaison
Business Sponsors
Stakeholders
Project Management
IT
Search Admins
Developers
…
Consultants
Service Providers
Product Vendors
Developers
Act as Internal
Have Wide Search Experience
and Knowledge
Understands the Business
Well Organized
Liaise between Internal+External
Quality Management
“Active Insurance”
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Hybrid Solutions
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Scenarios
Office 365 Only – O365 Search Only
Office 365 + SharePoint on-prem
SharePoint on-prem + SharePoint on-prem
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The Future of
Enterprise Search
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The Future of Enterprise Search
Search Business Intelligence
Social Big Data
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Summary
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Conclusions
Plan – But be Agile
Search is a Business-Driven Process
(NOT a one-time IT Project only!)
Gardening
Content – Users – Context
Take an Eye on the Future
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32. Thank you for your attention!
This presentation will be available on the Toronto
SharePoint Summit web site a few days after the event.

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