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Five Business Challenges
Of Hybrid Search
Agnes Molnar
Founder, Managing Consultant,
Search Explained
Level: Introductory to Intermediate
LIVE!360 RESOURCES
https://SearchExplained.com/Live360
COMMON CHALLENGES WITH
SEARCH
COMMON CHALLENGES WITH
SEARCH FINDABILITY
Challenge #1 – Information
Overload
Challenge #2 – Finding the
Needle in a Haystack
Challenge #3 –
Organizational Silos
Challenge #4 – Technical
Silos
Challenge #5 – Search and
Domain Expertise
Search as a Metaphor is
Broken!
“Search is no longer simply about
“search”
ie. information retrieval
triggered by a user entering a string of text.
It is moving into
the real-time, the predictive, and the
visual.”
Innovations in Knowledge Organization Conference
Singapore, 2015
Findability
Search vs. Discovery
HYBRID SEARCH
Hybrid Search in SharePoint
2016 and Office 365
Delve
Manager
Direct report
Works with
Emailed to me
Viewed by me
Shared with me
Presented to me
Liked by me
Office Graph
User Files Conversations People & Groups Events
Office Graph
User Files Conversations People & Groups Events
COLLEAGUES
MESSAGE
S
EVENTS
FILES
EMAILS
Office Graph
Mistakes to Avoid
Ignoring Hybrid Search
• Implement it as early as possible!
Dive “all in” immediately
• Add content sources step-by-step
• “Search first” migration
Looking for one search that “rules them all”
• Enterprise Search + Targeted Search Applications
Mistakes to Avoid II.
Not considering the benefits beyond aggregated & unified search results
• Delve
• Office Graph  Custom Applications
Not involving all necessary stakeholders
• Having committed Team members is a MUST
Seeing Search as a one-time project
• Continuous effort like “gardening”
Summary
THANK YOU!
Agnes Molnar
Agnes.Molnar@
SearchExplained.com
9 years MVP
Search & Findability
Consultant
Mentor, Author,
Public Speaker
Search Explained
http://SearchExplained
.com
@SearchExplained
/SearchExplained
Search Explained
Academy
https://Academy.
SearchExplained.com
Books
https://SearchExplained
.com
/Books
https://SearchExplained.com/Live360

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Five Business Challenges of Hybrid Search #Live360

Editor's Notes

  1. Too much information 64.000 words of new information / day  a book / day Organizations with HUNDREDS OF MILLIONS of documents! Intelligent content discovery tools like Delve help to find the relevant content but only if you use them smart.
  2. Don’t know where to search what you need Irrelevant results Don’t know HOW to search what you need Various search experiences (DEMO)
  3. Global organization Offices on four continents No proper cross-office / cross-department communication
  4. Data centers on four continent 200M+ documents Dozens of CMS applications On prem SP Online OneDrive for Business Etc. No cross-application platform Duplicated content
  5. Search metaphor broken Maybe that’s not what we should be focused on… setup for findability
  6. FINDABILITY is what we should be focused on. Search is just a piece of that. We’ve had navigation for a long time (though many of us never got it right). We’ve been focused on search Search is dependent upon accessibility of the content (permissions, technology [format & container & connectors to content]) & information architecture (which again, many of us never got right) The user experience of search has gotten better Some search results take into account user interactions with content (e.g. clicks) but they are accounting for other users’ behaviors related to a search query, not my behaviors or preferences. What’s been missing is the user himself or herself. An understanding of the user—their persona—to help determine what the user might be trying to find or should find.
  7. DEMO – Search vs. Delve
  8. On-prem vs. cloud components
  9. DEMO – Delve in more depth
  10. Signals from on-premises
  11. -- Search first migration Enterprise Search + Custom
  12. -- Search first migration Enterprise Search + Custom
  13. Office Graph & Delve integration Unified Access Unified Hybrid Search