Eddie Mathew C. Colong has over 14 years of experience in facilities management. He is currently a Senior Facilities Manager at StarTek International Limited where he oversees facility operations and construction projects. Previously, he held facilities management roles at SITEL Philippines Corporation and worked in network operations and engineering. Colong has a Bachelor's degree in Electronics and Communications Engineering.

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Eddie Mathew C. Colong
Electronics and Communications Engineer (Lic. No. 6750)
Lot 16, Block 14, Phase 6, Greenwoods Mobile: 0917 5135079
Exec.Village, Cainta, Rizal, Philippines Home:(632)5710052
E-mail : emcolong@yahoo.com Office: (632) 8117855
Nationality: Filipino
With US and Japan VISA
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Qualifications Summary
A self-driven and goal focused professional with solid experience in call center
industry, fit-out construction, site security, equipment management, installation and
maintenance of wireless and non-wireless communication equipment. Highly
organized with a strong work ethic that values meeting deadlines, work beyond the call
of duty and respect for human dignity. Demonstrates team work and effective
interpersonal relations skills.
Professional Experience
14 years experience in Facilities Management.
April 20, 2013 to present
Sr. Facilities Manager – StarTek International Limited
SM Cyberone Building, #69 Jupiter St,, Makati City
Responsibilities:
 Contract Management – Suppliers/Landlords
 Property Management
 Procurement of equipment/construction materials
 Capacity Planning/Seat Optimization
 Site Expansion –Interior Design, Cost Review
 Construction Project Management
 Responsibility for Site Operating cost

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 Direct supervision of the Facility Managers in Frontera Verde-Pasig,
Makati, Angeles and Iloilo sites
 Site Admin and Maintenance
- Contributes more than Php 100M cost savings during construction of the 3
sites through comprehensive review of build of materials cost, efficient
space planning, selection of equipment, implementing new equipment
technology and maximizing existing company resources.
April 20, 2009 to March 15, 2013
Facilities Manager – StarTek International Limited
SM Cyberone Building, #69 Jupiter St,, Makati City
Manage the maintenance of three floors of operations area with a total of 1955
workstations. Keep the facility clean, safe and secured environment. Responsible for
the maintenance, repair and replenishing of all office equipment and peripherals.
Review contracts for space rental, janitorial, security guard, printers and equipment
maintenance.
 Saved about Php 3 Million pesos in handling the project of Shared Services
construction by introducing to the Global Director of Shared Services to
implement bidding system to leverage the cost.
 Handled the importation of equipment by acquiring PEZA clearance and
coordinating with custom brokers for the release of shipment.
 Named “Mac Gyver” by the management team and co-employees in solving the
problems quickly using different techniques.
 Able to add 206 workstations from the existing set-up through efficient, space
planning thus created around Php 15.5M per month additional company
income.
 Saved about Php 4M up to this date due to teams effort in doing in-house
projects than to get a contractor to do the minor projects such as office build-out
and data port installation.
 Managed 4 Facilities staff, 18 Janitors and 15 Security Guards, for the
maintenance and security of the whole office.
 Oversee the Ortigas expansion of 4 storey building, with a total of 15,000
square meters in 2009.
 Member of the team who conducted site surveys for future expansion from
Mindanao to North Luzon.
 Member of the team, planning for the site expansions. Finalizing the layout,
bidding processes and work monitoring during construction.
July 9, 2001 to April 20, 2009

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Facilities Officer - SITEL Philippines Corporation
(Formerly ClientLogic Philippines, Inc. )
Managed the maintenance of 8 floors of operations area with a total of
2200 workstations in Wynsum building, one whole floor in Taipan building for
Corporate and Finance office, HR and training rooms, Half floor in Centerpoint
building for recruitment, half floor in Prestige Tower for 6 training rooms and
half floor in Orient building for another 6 training rooms. Keep the facility clean,
safe and secured environment. Responsible for the maintenance, repair and
replenishing of all office equipment and peripherals. Review contracts for
space rental, janitorial, security guard, printers and equipment maintenance.
 Managed 5 Facilities staff, 41 Janitors and 33 Security Guards, for
the maintenance and security of the whole office.
 Implemented all security policy in all facilities and policies specified
by the client to every account with the new PCI compliance required
by other accounts.
 Managed in the negotiation on the purchase of equipment for expansion
worth millions with a view to efficiency and cost saving.
 Saved P2.52 Million a year for the company by initiating power-saving
measures by installing back-up air-condition units.
 Member of the team who created the Business Contingency Plan (BCP)
of the company.
 Assigned as Project Manager of the 11 floors fit-out construction, and
saves Php 5 Million as a result of successful negotiation with the
contractors and suppliers.
 Conceptualized a Facility Dashboard that the management very well
recognized.
 Received award on War on Waste program by saving Php 1.6M per year
on electricity consumption.
 Handled the importation of equipment for the call center. Acquiring NTC
and PEZA clearance and coordinating with custom brokers.
July 1996 to July 2001
Island Country Telecommunications, Inc. a.k.a JASPage – Paging Operator
Head – Paging Control Center
Headed the team that constructed the first ever via satellite
transmission based wide-area paging system in the Philippines just in 4
months. Do the network planning, coverage prediction, site selection and
acquisition, radio base station design, installation of equipment,
implementation of the operation and efficient maintenance for continuous
operation.

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 Managed traffic analysis for incoming calls versus the number of
operators attending the calls; and recommended solutions to
enhance service quality, to minimize blocking, and to maximize
channel utilization resulting the cost savings of P100,000 per
month by disconnecting extra telephone lines (E1).
 Initiated the migration of satellite from Palapa to Agila II resulting
in the cost savings of 50,000 per month rental.
 Handled transfer of New Paging Operation Center that considered
the location, area size, equipment transfer, data cabling, civil
works, resulted in a lower operation cost from P800,000 to
P300,000 per month.
 Handled expansion of New Operation Center that can
accommodate 1500 agents. Evaluated the equipments needed
like generator, UPS, Air Condition unit, etc. Made the layout of
equipment room, agent stations, voice and data cables and
electrical connections.
August 1993 to July 1996
Express Telecommunication Co., Inc. (EXTELCOM) – Cellular Operator
Engineer I – Network/Switch Supervision Center
Responsible for monitoring the Switch, Base Stations, Microwave,
Repeater and Satellite Link status, Checks system status. Engage in the
installation, maintenance and commissioning of Motorola HD2 /LD
equipment.
October 1991 to July 1993
Vulcan Chemical Corporation – Radio Officer
Responsible for the maintenance and operation of VHF radio and
transmitter.
Education:
Bachelor of Science in Electronics and Communications Engineering (BSECE),
Cebu Institute of Technology, Cebu City, 1990
Practical Electricity (2-year course) in Zamboanga School of Arts and Trades,
Zamboanga City, 1985
Management Trainings:
5-Day MBA – Guthrie Jensen, EDSA Shangrila Plaza Hotel – February 18 - 22,
2013

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Workplace Policy Program Set-up – Employers Confederation of the
Philippines, ECOP Office, Buendia St, Makati City – March 22 – 23, 2012
Problem Solving and Decision Making – Guthrie Jensen, Edza Plaza Hotel –
February 14-16, 2012
Emergency & Disaster Management Seminar – On Leadership Development,
“Avoiding Disaster within a Disaster” – MS Asia Inc. – October 5-6, 2011
Leadership Communication – Guthrie Jensen, Edza Plaza Hotel –August 9-11,
2011
Six Sigma Green Belt Training – Sitel, Inhouse Training – January 2 to Feb 28,
2006
Building Effectiveness – Leadership Academy, Clark, Pampanga, May 25-27,
2005
Effective Business Communications, University of the Philippines, Institute for
Small Scale Industries (UP-ISSI), Diliman, Quezon City, 2005
Managers’ Course, UP-ISSI, Diliman, Quezon City, Nov. 27, 2004
ATRS Leadership Academy for Coaches, ClientLogic, Pasig City, 2004
Professional Certificate in Facilities Management, UP, Diliman, Quezon
City, 2004
Steps to Service Quality, by Motorola, Makati City, 1997
Computer Training:
Windows NT 4 Administration –Technopaq, Inc. - Pasig City, 2002
Client/Server Web Applications Developer (CSWD), Technology Empowered
Administrative & Manpower Services, Inc., Mandaluyong City, 2001
OTHER SOFTWARE APPLICATIONS:
Microsoft Word, Excel, Project, Power Point, Visio 5
REFERENCE – Upon Request.