Rating Framework for Digital Connectivity.pptx

Consultation Paper on “Regulation on
Rating Framework for Digital
Connectivity in Buildings or Area”

Regulation on Rating
Framework for Digital
Connectivity in Buildings or
Areas
The Authority has recognized the crucial importance of digital
connectivity in modern life, and the need to ensure good quality telecom
network coverage and connectivity inside buildings. To address this
issue, TRAI has submitted recommendations to the government on
"Rating of Buildings or Areas for Digital Connectivity" aimed at creating
an ecosystem for co-creation of Digital Connectivity Infrastructure (DCI)
as part of any development activity.

Background
1 TRAI Act 1997
The preamble of the TRAI Act 1997 states that it is "An Act to provide
for the establishment of the Telecom Regulatory Authority of India and
the Telecom Disputes Settlement and Appellate Tribunal to regulate the
telecommunication services, adjudicate disputes, dispose of appeals
and to protect the interests of service providers and consumers of the
telecom sector, to promote and ensure orderly growth of the telecom
sector and for matters connected therewith or incidental thereto."
2 Quality of Service Mandate
Sub-clause (v) of Clause (b) of Sub-section (1) of Section 11 of the
TRAI Act 1997 entrusts TRAI the responsibility to ensure quality of
service to protect the interests of consumers of telecommunication
services. The same Sub-clause also mandates TRAI to lay-down
standards for quality of services.
3 Recommendations on Rating of Buildings
TRAI has already taken various initiatives, including the
Recommendation dated 20th February 2023 on "Rating of Buildings or
Areas for Digital Connectivity," which provides for the introduction of a
Rating of Buildings framework to ensure good digital connectivity
experience for consumers.

Importance of Digital Connectivity
1 Integral Part of Life
Digital connectivity has become an
integral part of personal, professional,
and social life, revolutionizing various
sectors, including economy, innovation,
science, education, health, sustainability,
governance, and lifestyle.
2 Increased Demand
The demand for digital connectivity has
increased many folds in recent years, with
a surge witnessed during the COVID-19
pandemic across all segments of users,
irrespective of their locations.
3 New Normal
The dependency on digital connectivity
for performing various day-to-day tasks
has increased significantly after the
pandemic, becoming a new normal of life,
which is expected to continue and grow
further.
4 Essential Requirement
Good digital connectivity has become an
essential requirement for everyone
nowadays, with India leading the world in
the volume of data consumption at
affordable prices.

Indoor Connectivity Challenges
Shift in Data Consumption
The proportion of data
consumed inside buildings
and outside is shifting
significantly towards
consumption of data inside
the buildings, highlighting the
need for robust and good
quality telecom network
coverage/connectivity in
indoor areas.
Work from
Home/Anywhere
With Work from Home
(WFH) or Work from
Anywhere (WFA) becoming
the new norm, the need for
ubiquitous and good quality
of digital connectivity inside
buildings has gained
considerable momentum in
recent times.
Wireless Network
Dependency
In India, there are 847.31
million wireless internet
subscribers (as of March
2023) against 33.94 million
internet subscribers having
wired connectivity in their
homes or offices, indicating a
majority of the population's
dependency on wireless
networks to access the
internet.

Regulatory Approach
Recommendations
Despite the
significant roll-out of
the 4G (LTE) network
and recent expansion
of 5G network,
availability of more
spectrum bands, the
coverage and quality
of digital connectivity
inside buildings
remain a major issue,
requiring a new
regulatory approach.
Legal and Regulatory
Trigger
To provide a legal
and regulatory
trigger for
addressing the issue
of accessibility and
quality of digital
connectivity inside
buildings, TRAI has
submitted
recommendations to
the Government on
"Rating of Buildings
or Areas for Digital
Connectivity" on
20th February 2023.
Co-creation of Digital
Connectivity
Infrastructure
The recommendations
aim to create an
ecosystem for co-
creation of Digital
Connectivity
Infrastructure (DCI) as
a part of any
development activity,
be it a Building or an
Area, and provide a
legal backing for co-
creation of DCI in
Buildings or Areas.
National Building
Code
To enable legal
enforcement, the
requirement for DCI
has also been
recommended to be
included in the
National Building
Code of India (NBC)
in these
recommendations.

Rating of Buildings Framework
Rating System
TRAI has recommended the
concept of 'Rating of Buildings'
from the perspective of digital
connectivity, which would
create a competitive
environment among Property
Managers to provide the best
quality of digital connectivity in
their Buildings.
Positive Externalities
The positive externalities of
rating may impact the
commercial decision of buyers
and prospective tenants,
nudging Property Managers to
implement solutions for
seamless digital connectivity
in Buildings.
Regulatory Framework
TRAI will come up with an
appropriate regulatory
framework for Rating of
Buildings, which will also
include the issue of Rating
certification, without the need
to create a separate authority
for this purpose.

Consultation Paper
Purpose To deliberate further on the framework for
rating of buildings for digital connectivity and
associated regulations.
Objective To ensure consumer satisfaction on true
digital connectivity experience by
implementing the envisaged framework.
Scope Covers the regulatory framework, processes,
and certification for Rating of Buildings based
on digital connectivity.
Stakeholders Telecom service providers, property
managers, building owners, consumers, and
regulatory authorities.

Way Forward
Collaborative Approach
Encourage collaboration among
stakeholders, including telecom service
providers, property managers, building
owners, and regulatory authorities, to
ensure the successful implementation of the
Rating of Buildings framework.
Consumer Awareness
Raise consumer awareness about the
importance of digital connectivity and the
benefits of the Rating of Buildings
framework, empowering them to make
informed decisions.
Continuous Improvement
Continuously monitor and evaluate the
effectiveness of the framework, and make
necessary adjustments to address
emerging challenges and incorporate
technological advancements.
Sustainable Growth
Promote sustainable growth of the telecom
sector by fostering innovation, encouraging
investment, and ensuring a level playing
field for all stakeholders.

Need for Rating
Framework of Buildings or
Areas for Digital
Connectivity

The Need for a Rating Framework
1 Shifting Data Consumption
The proportion of data consumed
inside buildings is shifting
significantly towards indoor
consumption. With Work from Home
(WFH) or Work from Anywhere
(WFA) becoming the new norm, the
need for ubiquitous and good quality
digital connectivity inside buildings
has gained considerable
momentum.
2 Wireless Network
Dependence
In India, there are 847.31 million
wireless internet subscribers (as of
March 2023) against 33.94 million
internet subscribers having wired
connectivity. Thus, the majority of
the population is dependent on
wireless networks to access the
internet.
3 Indoor Coverage Issues
Despite significant roll-out of 4G (LTE) and 5G networks, and the availability of more
spectrum bands, the coverage and quality of digital connectivity inside buildings
remain a major issue that requires a new regulatory approach.

Need for Rating Framework for Digital
Connectivity in Buildings or Areas
1
Market Forces and Quality Improvement
Telecom Service Providers benefit from higher network usage.
2
Regular Expansion and Upgradation
Constant infrastructure expansion to meet increasing demand.
3
Evolution of Network Technologies
New tech offers opportunities for digital
connectivity infrastructure.
4
Ecosystem Development
Bringing new entities and tools to expedite
infrastructure roll-out.
The demand for improving quality of digital connectivity inside buildings requires an ecosystem
supporting expansion, upgradation, and collaboration among stakeholders. TRAI's research highlights
the alignment of interests and findings, emphasizing the necessity for a forward pathway in resolving
emerging issues related to inadequate coverage and connectivity within buildings.

Evolution of Digital Connectivity
1 Initial Infrastructure
Good digital connectivity requires regular expansion and upgradation of existing infrastructure
to meet increasing demand and adopt evolving technologies. Issues related to creating DCI
need to be addressed throughout a building's lifecycle.
2 Technological Advancements
The evolution of network technologies like 5G and Open Radio Access Networks (O-RAN)
offers new opportunities for players involved in creating DCI. This may redefine their roles and
facilitate collaboration.
3 Ecosystem Development
There is a need to develop an ecosystem where new entities, tools, and marketplaces can
come together to speed up the rollout of DCI and facilitate capacity augmentation as needed.

Challenges and Studies
1 Misaligned Interests
TRAI studies have
found that the interests
of different stakeholders
are not aligned,
hindering improvements
in the quality of digital
connectivity inside
buildings.
2 Quality of Experience
TRAI has published
reports and
monographs
highlighting the need to
address inadequate
coverage and quality of
experience in buildings,
leading to the
recommendation for a
rating framework.
3 Collaboration
Challenges
Telecom service
providers require
access, space, and
electrical power inside
buildings, necessitating
collaboration and
cooperation with
property managers and
other stakeholders.

Recommendations for Rating Framework
Mandatory Rating
The recommendations suggest
making rating of buildings for
digital connectivity mandatory for
all existing and new buildings of
public importance within two
years of the regulatory framework
or obtaining an occupancy
certificate.
This includes airports, ports, railway
stations, government buildings,
industrial estates, commercial
complexes, educational institutes,
hospitals, and others as decided by
the government.
Voluntary Rating
For buildings other than those
mandated, the property
manager may get their
buildings rated for digital
connectivity on a voluntary
basis.
Legal Enablement
To provide legal enablement,
TRAI has recommended a draft
chapter for 'Model Building Bye
Laws' titled "Digital Connectivity
Infrastructure in the Buildings" to
be included in the National
Building Code of India.

Benefits of Rating Framework
Benefits to End Users
The rating framework will
empower end users to make
informed choices and demand
good quality digital
connectivity, putting pressure
on builders and property
managers to maintain high
standards.
Benefits to Service
Providers
Flexible business models and
collaborative approaches will
improve the business case for
service providers, as the rating
will drive demand for better
user experience and digital
infrastructure.
Benefits to the
Ecosystem
create opportunities for skilled
agencies, startups, and
entrepreneurs to offer services
like designing, implementing,
and evaluating in-building
solutions.

Benefits of Rating Framework
Consumer Satisfaction
The rating framework will help
ensure that consumers have
access to reliable and high-
quality digital connectivity,
improving their overall
experience and satisfaction.
Competitive Advantage
Buildings with higher ratings
for digital connectivity will
have a competitive advantage
in attracting tenants and
residents, as good
connectivity has become an
essential requirement.
Promoting Innovation
The framework will encourage
property managers and
developers to adopt innovative
solutions and technologies to
improve digital connectivity,
driving innovation in the
industry.

Empowering Consumers through Ratings
Informed Choices
The rating system will enable
consumers, whether they are
buyers, tenants, or visitors, to
make informed decisions
about the digital infrastructure
available in a building. This
transparency will put pressure
on property managers to
prioritize and maintain high-
quality digital connectivity to
attract and retain occupants.
Addressing Coverage
Gaps
The rating framework will also
shine a light on areas with
poor digital connectivity, such
as subways, tunnels, and
highways, prompting the
community and authorities to
take action to improve
coverage and quality.
Empowering
Consumers
By making the ratings publicly
available, the framework will
empower consumers to
demand better digital
infrastructure, aligning the
interests of property
managers, telecom service
providers, and end-users.

Incentivizing Property Managers
Competitive Advantage
The rating system will create a competitive
environment among property managers, as
the digital connectivity rating of a building can
impact its commercial appeal and
attractiveness to prospective buyers or
tenants.
The framework will encourage property
managers to work closely with telecom service
providers and digital connectivity infrastructure
providers to co-design, co-create, and co-build
the necessary infrastructure, ensuring seamless
digital connectivity for occupants.
Regulatory Enablement
The proposed regulations will provide the legal
and regulatory backing for property managers to
prioritize digital connectivity as an essential
component of building development, similar to
other utilities like water and electricity.
Capacity Building
The framework will also facilitate the
development of an ecosystem of skilled
professionals and agencies capable of
designing, implementing, and evaluating digital
connectivity infrastructure within buildings.

Fostering a Collaborative Ecosystem
1 New Entities
The regulatory framework will identify and enable the participation of
new entities, such as Digital Connectivity Infrastructure Providers
(DCIPs), to play an active role in the deployment and maintenance
of digital infrastructure within buildings.
2 Evolving Technologies
The framework will leverage advancements in technologies like 5G
and Open Radio Access Networks (O-RAN) to redefine the roles
and responsibilities of various stakeholders, facilitating a more
collaborative and efficient approach to digital connectivity
infrastructure development.
3 Streamlined Processes
The rating system will help identify and remove obstacles that hinder
the smooth functioning of the market, ensuring a level playing field
and enabling all stakeholders to contribute towards the common
goal of providing seamless digital connectivity.

Towards a Digitally Connected Future
Mandatory
Ratings
The recommendations
propose making the
rating of buildings for
digital connectivity
mandatory for all
existing and new
buildings of public
importance, as well as
for all new buildings,
with exceptions as
decided by the Ministry
of Housing and Urban
Affairs.
Timely
Implementation
Property managers
will be required to
get their buildings
rated for digital
connectivity within
two years of
obtaining the
occupancy
certificate, once the
regulatory
framework is in
place.
Comprehensive
Framework
The regulatory
framework will
address various
aspects, including
the empanelment of
rating agencies,
roles and
responsibilities,
dispute resolution,
and awareness
campaigns to ensure
the successful
implementation of
the rating system.
Broader Impact
The rating
framework will not
only benefit
individual buildings
but also contribute to
the overall digital
readiness and
competitiveness of
cities, towns, and
states, attracting
investments and
improving the
standard of living.

Need for a Uniform Framework
Consistency
Without a prescribed framework,
different entities involved in rating
might adopt varying mechanisms and
procedures, leading to non-uniformity
in the assessment of digital
connectivity for the same building.
User Expectations
Different types of buildings have
varying requirements for digital
connectivity based on the needs and
profiles of end users. A proper
framework is necessary to ensure that
ratings reflect true user expectations.
Stakeholder Acceptance
A rating framework is necessary for its acceptance by all stakeholders, including
developers and end users. It will promote the development of DCI on a larger scale
and facilitate improving the digital readiness of cities, towns, villages, and states.

Global Example: WiredScore Certification
WiredScore certification is an independent digital connectivity benchmark that provides
landlords and managers with insights to enhance their building's digital infrastructure. It
operates in multiple countries and regions, including the USA, Canada, Australia, Europe,
and the Middle East, providing certification for homes, offices, and mixed-use
neighborhoods, both developed and under-development.

Other Global and Local Rating Frameworks
Global Frameworks
• LEED (Leadership in Energy and
Environmental Design)
• BREEAM (Building Research Establishment
Environmental Assessment Method)
• Green Star (Australian Green Building
Rating System)
These frameworks assess buildings based on
various sustainability and environmental
criteria, including energy efficiency, water
conservation, and indoor environmental quality.
Local Frameworks
• GRIHA (Green Rating for Integrated
Habitat Assessment)
• IGBC (Indian Green Building Council)
Rating Systems
• ECBC (Energy Conservation Building Code)
These frameworks are specific to India and
focus on promoting sustainable and energy-
efficient building practices, taking into account
the local climate and construction methods.

Regulatory Framework Development
Empanelment of
Rating Agencies
TRAI will consider
the empanelment
and accreditation of
various rating
agencies,
considering the
large volume and
different classes of
buildings to be
rated.
Digital Platform
A digital platform or
portal will be created
to enable property
managers to get
their buildings rated.
Monitoring and
Awareness
Mechanisms for
monitoring the
progress of building
ratings, awareness
campaigns, and
settlement of
disputes and
appeals will be
established.
Rating Framework
and KPIs
TRAI will finalize the
rating framework,
including Key
Performance
Indicators (KPIs),
through a separate
consultation
process, considering
inputs from
stakeholders.

Proposed Rating Framework for Digital
Connectivity
Building Assessment
involve a comprehensive
assessment of the
building's digital
connectivity infrastructure,
including the availability of
various network
technologies, coverage,
and quality of service.
Rating Criteria
Specific rating criteria will
be established, taking into
account factors such as
network coverage, data
speeds, latency, reliability,
and user experience.
These criteria will be
based on industry
standards and best
practices.
Rating Scale
A rating scale will be
developed to assign a
rating to buildings based on
their digital connectivity
performance. This rating
will be displayed
prominently, allowing
consumers and tenants to
make informed decisions.
Certification and
Compliance
The framework will include
provisions for certification
and compliance
monitoring to ensure that
buildings maintain their
rated digital connectivity
standards over time.

Moving Forward with Digital Connectivity
Regulatory Support
The rating framework for digital
connectivity in buildings will provide
regulatory support and guidance to
ensure that buildings meet the growing
demand for reliable and high-quality
digital connectivity.
The framework will foster collaboration
among various stakeholders, including
telecom service providers, property
managers, consumer groups, and
government agencies, to create a
sustainable ecosystem for digital
connectivity.
Consumer Empowerment
By providing transparent and easily
understandable ratings, the framework
will empower consumers to make
informed decisions about their digital
connectivity needs and choose buildings
that meet their expectations.
Future-Proofing
The rating framework will encourage the
adoption of future-proof technologies
and solutions, ensuring that buildings
remain relevant and competitive in the
rapidly evolving digital landscape.

Key Stakeholder in
Rating Framework
for Digital
Connectivity

Key Stakeholders in the Rating Framework
1 Government Authorities
The government has taken steps to promote the sharing of in-building
telecom infrastructure and make it mandatory in commercial, residential,
and office spaces. Agencies like the Bureau of Indian Standards (BIS)
have also framed standards for Common Telecom Infrastructure (CTI),
referred to as Digital Connectivity Infrastructure (DCI).
2 TRAI as a Regulator
TRAI, as the telecom regulator, is responsible for ensuring quality of
service and protecting consumer interests. TRAI will implement an IT
platform-based rating framework and provide policy and compliance
roadmap through suitable checks and balances, including third-party
audits.
3 Digital Connectivity Rating Agency (DCRA)
The DCRA will be responsible for evaluating the digital
connectivity of buildings and areas. These agencies will require
specialized expertise in telecom, wireless, and wireline domains,
as well as architectural design, to assess the DCI and provide
ratings.

Role of Property Managers
Responsible for Building Operations
The term "Property Manager" refers to the
person responsible for overseeing and
managing the operation and maintenance
of a particular property, building, premises,
or area. This includes property owners,
Resident Welfare Association (RWA)
heads, maintenance agency heads, and
government-designated officials.
Availing Rating Services
The eligible Property Manager shall
avail the services of empaneled Rating
Agencies through an online IT platform
for rating their buildings. They will also
be required to comply with the
requirements and terms and conditions
associated with the award of ratings.
Collaboration with Stakeholders
The Property Manager plays a crucial role in collaborating with Telecom Service Providers
(TSPs), Infrastructure Providers (IPs), and Digital Connectivity Infrastructure Providers
(DCIPs) to ensure the effective utilization of the DCI created in the building or area.

Role of Telecom Service Providers (TSPs)
Providing Seamless
Connectivity
TSPs are responsible for
providing seamless digital
connectivity to their consumers
with the expected level of
quality of experience (QoE).
Improving the quality of
connectivity is in the business
interest of TSPs, as it leads to
higher network usage and
revenue opportunities.
Collaboration with
Stakeholders
The availability of TSPs on the
rating platform will enable
effective coordination with the
stakeholders for the provision
of digital connectivity in
buildings to enhance indoor
quality of service and quality of
experience.
Business Opportunities
The rating framework will work
as a catalyst for encouraging
Property Managers to apply for
building ratings, as TSPs will
have a readily available
database of prospective
business opportunities in new
buildings or areas.

Role of Infrastructure Providers (IPs) and
Digital Connectivity Infrastructure
Providers (DCIPs)
Passive Infrastructure
IP-I providers create
towers and passive
infrastructure, which
they connect with
TSP's infrastructure,
enabling the sharing of
infrastructure and
paving the way for
independent tower
companies.
Expanded Scope
TRAI has recommended
expanding the scope of
IP-I registration to
include the establishment
and maintenance of
wireline access
networks, radio access
networks, and
transmission links,
excluding core network
elements.
Digital Connectivity
Infrastructure
Providers (DCIPs)
TRAI has also recommended
the introduction of a "Digital
Connectivity Infrastructure
Provider (DCIP)"
authorization under the
Unified License (UL) regime,
with a national-level service
area authorization.

Global and Local
Rating Frameworks

WiredScore Certification
Resilience
Evaluates the robustness
and security of a
building's digital
infrastructure, including
backup fiber entry points
and protection against
damage or flooding.
Future Readiness
Assesses the flexibility
and capacity of the digital
infrastructure to adapt to
new technologies, such
as the transition from 4G
to 5G.
Mobile Connectivity
Examines mobile
coverage throughout the
property, including
basements and parking
areas, and 5G readiness.

SPIRE Smart Building Program
1 Health and Well-being
Evaluates the building's impact on
occupant health, comfort, and
productivity.
2 Sustainability and Energy
Assesses the building's energy
efficiency and environmental
sustainability.
3 Cybersecurity
Examines the building's digital security measures
and resilience against cyber threats.

Europe's Smart Readiness Indicator (SRI)
Energy Efficiency
The SRI rates a building's
ability to optimize energy
efficiency and overall
performance.
Occupant Adaptation
The SRI evaluates a
building's capability to
adapt its operation to the
needs of the occupants.
Grid Adaptation
The SRI assesses a
building's ability to adapt its
operation in response to
signals from the energy grid.

GRIHA: India's Green Building
Rating System
1 Pre-Construction
GRIHA evaluates factors like site selection, land use, and
preservation of natural features during the pre-construction stage.
2 Construction
During construction, GRIHA focuses on resource conservation,
efficiency, and provisions for occupant health and well-being.
3 Operation
In the building's operational stage, GRIHA assesses energy
consumption, waste management, and ongoing environmental
impact.

SEBI's Credit Rating Framework
Eligibility Criteria Continuous Monitoring Disclosure Requirements
- Minimum net worth of
₹25 crore - Specified
rating activity in
Memorandum of
Association -
Experienced personnel
- Continuous monitoring
of rated securities -
Prompt dissemination of
rating changes
- Public disclosure of
rating definitions and
rationale - Prohibition on
recommendations to buy,
hold or sell

Enabling Regulations for Digital
Connectivity Ratings
Mandatory Ratings
Certain buildings like
airports, government
offices, and high-rise
residences may
require mandatory
ratings.
Nodal Officials
Designating nodal
officials can help
coordinate
stakeholders and
oversee the rating
process for
mandatory buildings.
Integrated Rating
Platform
A centralized digital
platform can
streamline the rating
process, enable
transparency, and
facilitate continuous
improvement.

Overview Of Rating
Framework For

Objective Assessment Methods
1 Key Performance Indicators
Objective methods rely on
quantifiable metrics like Key
Performance Indicators (KPIs),
which assess factors such as
infrastructure availability, network
performance, and service quality.
2 Measurable Criteria
Criteria for rating include compliance
with building laws, provision of
robust infrastructure, resilience,
future readiness, wired and wireless
connectivity, availability of service
providers, and user experience.

Subjective Assessment Methods
User Surveys
Subjective methods involve
gathering feedback from
end-users through surveys
to gauge their perceptions of
service quality and user
experience.
Balanced Approach
A holistic assessment
approach combines both
objective and subjective
methods, assigning
appropriate weightage to
ensure a balanced
evaluation.
1 2

Classification of Buildings for Assessment
Residential
Apartments, gated colonies,
and other residential buildings
have a predictable number of
users, but their paying
capacity and digital
connectivity requirements
may vary. Residential
consumers may not opt for
the same level of investment
in digital connectivity as
commercial establishments.
Public Areas
Airports, bus stations, railway
stations, hospitals, and
educational institutions have
dynamic user numbers at
different times and seasons.
The DCI in such places
should be agile enough to
cater to the dynamic user
traffic and ensure quality of
service during peak periods.
Commercial
Commercial office complexes,
shopping malls, industrial
estates, SEZs, and multi-
modal logistics parks have
specific digital connectivity
requirements based on the
needs of the businesses and
users. The rating
methodology and criteria will
need to account for these
diverse requirements.

Criteria for Rating of Digital Connectivity
1 Compliance to Model
Building Bye-Laws (MBBL)
The rating framework will assess the
building's compliance with the MBBL
requirements for digital connectivity,
including provisions for civil
infrastructure protection and power
infrastructure for reliable digital
connectivity.
2 Digital Connectivity
Infrastructure Resilience
The rating will evaluate the resilience of
the DCI, including measures for alternate
entry paths, non-flooding telecom
equipment rooms, and alternate power
paths to ensure the reliability of digital
connectivity.
3 Future Readiness of DCI
The rating will assess whether the
building's DCI can accommodate future
wireless and wireline technologies,
ensuring the infrastructure's ability to
meet evolving digital connectivity
requirements.
4 User Experience
The rating will consider both subjective
(user feedback) and objective (network
coverage, latency, and data rates)
assessments of the user experience to
ensure a holistic evaluation of the digital
connectivity quality.

Rating Eligibility and Award
Eligibility
Buildings with a built-up area
exceeding 5000 square
meters or as mandated by law
are eligible to apply for ratings.
Rating Award
Ratings are awarded
numerically or with star
ratings, accompanied by
certificates with terms and
conditions for use and validity.
Score Threshold
Ratings are awarded based on
digital connectivity scores
falling within specified ranges.

Rating Process Overview
1
Online Registration
Property Managers register on the
online portal and pay a one-time
registration fee. They gain access
to self-evaluation tools and
tutorials after registration.
2 Document Submission
Property Managers submit online
applications for rating or renewal
with supporting documents.
3
Due Diligence Stages
DCRA conducts offsite and onsite
due diligence, providing
comments and action points to
the Property Manager.
4 Final Evaluation
DCRA updates score summary
and observations in the rating
platform.
5
Rating Award
DCRA generates a digital rating
certificate for Property Managers
to download.

Rating Certificate and Compliance
Platinum The building meets exceptional standards for
the quality of its wired infrastructure, resilience,
and wireless network.
Gold The building has the connectivity capacity for
virtually any tenant and has a proven ability to
keep up with the digital demands of today's
users.
Silver The building contains business-critical
connectivity features.
The rating certificate will be issued by the empaneled Digital Connectivity Rating Agencies (DCRAs)
and will be valid for a specific period. Provisions will be made to address any misuse of the rating
methods and to ensure the continuous compliance of the DCI with the evolving requirements and user
expectations.

Rating Review and Renewal
Process Details
Appeal for Review Property Managers can file online appeals for
rating review within 30 days.
Review of Appeal DCRA reviews appeals within 20 days and
revises ratings if necessary.
Renewal of Rating Property Managers apply for renewal 120 days
before expiry, with necessary details.
Re-rating Application Property Managers can apply for re-rating due
to DCI upgrades or other changes.

Ensuring Transparency and
Accountability
The comprehensive process for rating digital connectivity in
buildings ensures transparency and accountability throughout
the evaluation and certification process. Mechanisms are in
place for Property Managers to appeal or request a review of
ratings, ensuring fairness and transparency in the process.

Regulating Digital
Connectivity in
Buildings
The Authority recognizes the growing importance of seamless
digital connectivity within buildings and the need for a
comprehensive regulatory framework to address this issue. It is
aiming to empower consumers, incentivize property managers,
and foster a collaborative ecosystem for the deployment of
robust digital infrastructure..

Ensuring Seamless Digital Connectivity
The regulatory framework
will foster a collaborative
approach among property
managers, telecom service
providers, and digital
connectivity infrastructure
providers to co-design, co-
create, and co-build the
necessary infrastructure for
seamless digital connectivity
within buildings.
Regulatory Enablement
The proposed regulations will
provide the legal and
regulatory backing to make
infrastructure an essential
component of building
development, similar to other
utilities like water and
electricity.
Empowered Consumers
The rating system will
empower consumers to
make informed choices and
demand better digital
infrastructure, aligning the
interests of all stakeholders
and driving continuous
improvements in digital
connectivity within buildings.

Towards a Digitally Inclusive Future
1 Bridging the Digital Divide
The rating framework for digital connectivity in
buildings will help address the digital divide by
ensuring that even public and government
buildings, as well as areas with poor
coverage, receive the necessary attention and
investment to improve digital infrastructure.
2 Empowering Businesses
Improved digital connectivity within buildings
will empower businesses, enabling them to
leverage the latest digital technologies and
services, boosting productivity and
competitiveness.
3 Enhancing Quality of Life
The seamless digital connectivity facilitated by
the rating framework will enhance the quality of
life for individuals, enabling them to access a
wide range of digital services and applications,
from remote work to telemedicine and online
education.
4 Driving Economic Growth
A digitally connected built environment will
contribute to the overall economic growth of
the country, attracting investments, fostering
innovation, and creating new opportunities for
businesses and individuals.

A Brighter Digital Future
Empowered Consumers Informed choices, demand for better
connectivity
Incentivized Property Managers Competitive advantage, collaborative approach
Collaborative Ecosystem New entities, evolving technologies,
streamlined processes
Regulatory Enablement Mandatory ratings, timely implementation,
comprehensive framework
Broader Impact Digitally inclusive future, economic growth,
enhanced quality of life
The proposed regulatory framework for rating buildings based on their digital connectivity is a
crucial step towards ensuring seamless and ubiquitous digital access for all. By empowering
consumers, incentivizing property managers, and fostering a collaborative ecosystem, this
framework will pave the way for a brighter, more digitally inclusive future for India.

Comments and
Counter Comments of
Stakeholders on
Infrastructure

Building Classifications for Digital
Connectivity
Airtel's Perspective
Airtel agrees with the broad
classification but suggests
adding sub-categories for
special areas like sports
arenas and convention
centers, focusing on high-
density connectivity for
large crowds. They
emphasize the importance
of classification at the initial
planning stage to ensure
provision for necessary
RJIL's Suggestion
RJIL supports the broad
including additional
categories or sub-
classifications for buildings
with unique digital
connectivity requirements,
such as sports arenas or
government buildings with
high footfalls.
VIL's Recommendation
VIL agrees with the broad
classifications but suggests
additional yardsticks for
sub-classifying buildings to
prioritize implementation of
uniform digital connectivity
infrastructures, such as
footfall, building height, and
completion status for
transport corridors.
Tata Communications
Limited Views
Agrees with the proposed
evaluating whether certain
venues like hotels,
exhibition venues, or sports
complexes require a
separate category due to
unique connectivity needs.

Counter Comment from CONSUMER CARE SOCIETY:
Disagrees with the proposed classification based on the nature of civil structures and suggests classifying buildings and
areas based on the quality of connectivity available. Advocates for a consumer-centric approach, where the focus is on
meeting the connectivity needs of users regardless of the building type.
Overall, while most responses agree with the proposed broad classification, there are suggestions for additional categories or
sub-classifications to address unique connectivity needs of certain venues or prioritize implementation based on specific
criteria like footfall and building height.
DIPA’s response:
Supports the broad classification
provided in Section-3 of the chapter,
which considers various factors such
as building design, infrastructure,
and user needs. Provides an
example illustrating the different
requirements for residential and
commercial buildings.
BIF Response:
Agrees with the broad
treating public areas separately
due to different quality of service
requirements. Proposes
modifications to the table in
section 4.3 to differentiate
between public and private areas
for rating purposes.
CONSUMER PROTECTION
ASSOCIATION HIMMATNAGAR:
Agrees with the broad classification
but suggests adding a category for
heritage sites and culturally
significant areas, considering the
preservation of historical sites
during the implementation of digital
infrastructure.

Roles of Infrastructure Providers
1 Collaboration and
Interoperability
RJIL emphasizes the need for
collaboration between property
managers, TSPs, and/or associated
IPs for effective deployment of DCI.
They advocate for interoperable DCI
infrastructure compatible with all
TSPs/ISPs, allowing customers to
choose between providers.
2 Shared Infrastructure
VIL proposes that IPs/DCIPs
provide common RAN equipment
capable of serving multiple
service providers. They advocate
for shared infrastructure to
reduce investment required for
fiber connectivity and optimize
costs.
3 Regulatory Alignment
TTL stresses the importance of aligning telecom
licensing frameworks with resource utilization and
cost reduction. They suggest incentivizing new
players through conducive licensing frameworks for

Other Comments on Roles of Infrastructure
Providers
Airtel suggests utilizing existing licensing
frameworks instead of creating separate DCIP
authorizations. Property managers should ensure
fair access for DCI within premises. TRAI and
MoC/DoT should coordinate with regulatory
bodies like RERA/MoHUD to incorporate TSPs'
requirements into building codes.
DIPA highlights the importance of IPs and DCIPs
in all stages of DCI deployment, advocating
collaboration, regulatory compliance, and
adherence to international standards.
BIF proposes merging IPs and DCIPs into a single entity
under "Simple Authorization" to streamline regulatory
processes, focusing on building scalable, resilient, and
cost-effective DCI infrastructure.
The Consumer Protection Association of
Himmatnagar stresses the development of robust
infrastructure, collaborative partnerships, data security,
scalability, community engagement, regulatory
compliance, innovation, and continuous improvement by
IPs and DCIPs
COUNTER COMMENT
The Consumer Care Society acknowledges the proposed inclusion of IPs and DCIPs under a unified regulation
but expresses concern over potential limitations on consumer choice and the merging of distinct competencies
and scope suggests a graded approach for IPs and DCIPs, with larger IPs handling big projects and smaller
DCIPs serving local needs. They propose classifying DCIPs into tiers based on project size and establishing
technical standards for each tier.

Rating Template and Scoring
Star-based Ratings
Most stakeholders support the adoption
of a star-based rating system due to its
widespread usage and ease of
understanding in various industries.
Minimum Score Criteria
There is general agreement on the
proposed minimum rating scores, with
suggestions to evolve the template based
on initial experiences and ensure
alignment with industry norms.
Continuous Improvement
Stakeholders emphasize the importance of
clear communication of minimum scores
and rating criteria, with the ability to adjust
ratings automatically based on evolving
standards.
Alternative Approaches
A counter proposal suggests using an
alphabetical rating system (A, B, C, D)
with finer sub-divisions to indicate the
quality of digital connectivity, considering
factors like coverage and reliability.

Eligibility for Digital Connectivity Rating
Agency (DCRA)
1
Expertise and Experience
Stakeholders emphasize the need for
specialized knowledge in the telecom
domain, expertise in building design, and
real-life experience in designing and
deploying digital connectivity infrastructure
for evaluators and DCRAs. Relevant
academic credentials and industry
experience are recommended.
2 Performance Security
and Evaluation
To ensure commitment and accountability,
stakeholders suggest requiring performance
security from DCRAs. They propose criteria
for evaluating DCRA's performance, such as
timeliness, feedback, and periodic peer
reviews or audits, to maintain
professionalism and credibility.
3
Operational Area and Scope
Responses highlight the need for DCRAs to
operate nationwide or have regional presence
to effectively cover the vast geography. They
outline a broad scope of work for rating
buildings, including testing, validation, and

Star-based Ratings
Familiarity and
Simplicity
Most stakeholders
support the proposed
star-based rating system
due to its widespread
usage, familiarity, and
ease of comprehension
across various industries.
The star-based approach
is considered simple and
effective in
communicating the quality
of digital connectivity
infrastructure.
Rating Scale and
Minimum Score
The proposed
rating scale,
ranging from one to
five stars, is
generally accepted
by stakeholders.
They find the
suggested
minimum rating
reasonable and
support the
proposed score
range for awarding
ratings.
Refinement and
Evolution
While supporting the star-
based rating system,
stakeholders suggest
refining the criteria and
template based on initial
experiences and evolving
industry norms. Factors
like infrastructure
availability, power supply,
and protection against
natural calamities are
proposed for
consideration in
augmenting ratings.

Eligibility Conditions for DCRAs
Knowledge and
Experience
Responses
emphasize the need
for DCRAs to possess
specialized
knowledge in the
telecom domain,
expertise in digital
connectivity
infrastructure design
and deployment, and
relevant professional
experience in related
fields.
Independence
and Neutrality
To ensure
transparency and
non-discriminatory
access, stakeholders
suggest prohibiting
DCRAs from having
business interests or
shareholding from
builders or real estate
developers,
maintaining their
independence and
neutrality.
Compliance and
Accountability
Stakeholders
recommend
incorporating
measures to ensure
compliance with
regulations,
accountability, and
adherence to industry
standards. This
includes requirements
for financial stability,
infrastructure,
resources, reporting,
and regular audits.
Continuous
Improvement
Responses highlight the
importance of continuous
improvement for DCRAs,
including staying updated
on technological
advancements,
implementing customer
feedback and dispute
resolution mechanisms,
and engaging in regular
quality assurance
processes.

Registration Process for DCRAs
Proposed Process Suggested Refinements
Clear and uncomplicated registration
process
Detailed registration process and
code of conduct
Prior approval for management changes Lighter touch approach for
management changes
Ensuring adequate tools and resources Prescribed turnaround time for
property evaluation
- Active involvement of property
managers and user experience
assessors
- Appeals mechanism and public registry
- Data privacy and security measures
While most stakeholders agree with the proposed registration process, they suggest
refinements and additions to enhance transparency, accountability, and
effectiveness. These include detailed guidelines, timelines, appeals mechanisms,
public registries, and measures to protect sensitive information and ensure fairness
in access.

Code of Conduct and Fee Structure for
DCRAs
Code of Conduct
Stakeholders propose a comprehensive code of
conduct for DCRAs, encompassing principles
such as impartiality, transparency, accuracy,
privacy protection, compliance with regulations,
qualified personnel, fair practices, conflict
resolution, and continuous improvement.
Fee Structure
Responses suggest establishing a clear and
transparent fee structure for DCRAs, based
on factors like building size, complexity, and
scope of services. Regular reviews of fee
structures are recommended to align with
market demands and industry standards.
General Obligations
While some stakeholders find the proposed
general obligations sufficient, others suggest
additional obligations, such as developing
efficient systems for timely ratings, refraining
from offering fee-based services beyond
building ratings, and maintaining high
standards of corporate governance.
Stakeholder Engagement
Stakeholders emphasize the importance of
engaging with stakeholders, including
property managers, service providers, and
regulatory bodies, to ensure effective
implementation and continuous improvement
of digital connectivity infrastructure.

Terms & Conditions for Property
Managers
Transparency &
Accessibility
Several stakeholders,
including Airtel, Tata
Communications, and
DIPA, emphasized the
need for transparency in
rating validity, detailed
rating criteria, and public
accessibility to these
ratings. Airtel specifically
advocated for unique
ratings tied to specific
properties.
Legal Arrangements &
Compliance
RJIL suggested legal
arrangements between the
rating authority and property
managers for rating usage.
BSNL proposed amending
building laws to mandate
DCI certificate issuance for
occupancy certificates,
ensuring online verification.
Consumer Protection
Association Himmatnagar
advocated for authorized
usage, verification, and
compliance with regulations.
Accountability &
Oversight
TTL suggested regular
audit reports as a
condition for property
managers to ensure
proper use of ratings. VIL
recommended obligatory
display of ratings,
cancellation for false
display, and publication of
ratings by regulatory
authorities. BIF stressed
the need for adherence to
regulations and non-
transferability of ratings.

Changes in General Obligations of
Property Managers
1 Support for Audits
Tata Communications suggested
supporting audits of ratings by
regulatory authorities, ensuring
transparency and accountability in
the rating process.
2 Property Management
Transition
VIL proposed additional obligations
related to property management
transition, ensuring a smooth
handover of responsibilities and
maintenance of DCI infrastructure.
3 Transparency & Consumer Education
DIPA advocated for transparency in ownership, compliance with regulations, data
privacy measures, and consumer education initiatives to raise awareness about
the rating system.

Score Thresholds for Ratings
1 General Agreement
Most stakeholders, including Airtel, BSNL, RJIL, VIL, DIPA, Ookla, BIF, and
the Consumer Protection Association Himmatnagar, agreed with the
proposed score thresholds for the rating system.
2 Periodic Review & Adjustments
Airtel and DIPA suggested periodic reviews and adjustments to the score
thresholds to ensure they remain relevant and effective over time.
3 Additional Criteria
BSNL recommended adding provisions for renewable power sources and
e-waste disposal to the rating criteria, while Ookla emphasized the
importance of clarity in testing methodology.

Criteria and Weightage for Ratings
Existing Criteria
Most stakeholders, including BSNL, Tata Communications, VIL, BIF, and the
Consumer Protection Association Himmatnagar, agreed with the proposed
criteria and weightage distribution for the rating system.
Suggested Adjustments
Airtel suggested adjusting the weightage for certain criteria and proposed
including parameters from the Connectivity Index. DIPA recommended new
criteria such as redundancy, resilience, scalability, and diversity in wired
connectivity.
User Experience Emphasis
Ookla advocated for higher weightage for actual end-user experience,
emphasizing the importance of measuring connectivity experience in the
rating system.

Involvement of Property Managers
Consultation Process
RJIL requested the
involvement of property
managers in the consultation
process, ensuring their
perspectives and concerns are
adequately addressed.
Legal Arrangements
RJIL also suggested legal
arrangements between the
rating authority (DCRA) and
property managers for the
usage of ratings, clarifying
rights and responsibilities.
The involvement of property
managers in the consultation
process and the establishment
of legal arrangements
highlight the need for a
collaborative approach,
fostering trust and cooperation
among all stakeholders.

Compliance and Dispute Resolution
Stakeholder Recommendation
DIPA Compliance with regulations, accurate
representation, periodic updates
BIF Adherence to regulations, non-transferability of
ratings, appropriate display
Consumer Protection Association Himmatnagar Authorized usage, verification, compliance with
regulations, dispute resolution mechanisms
Several stakeholders, including DIPA, BIF, and the Consumer Protection Association Himmatnagar,
emphasized the importance of compliance with regulations, accurate representation of ratings, and the
establishment of dispute resolution mechanisms. These measures aim to ensure the integrity and
fairness of the rating system, while providing recourse for any grievances or disputes that may arise.

Ensuring Transparency and Accountability
Public Accessibility
Stakeholders such as Airtel and Tata
Communications highlighted the need
for public accessibility to property
manager ratings, ensuring transparency
and enabling informed decision-making
for consumers and businesses.
Rating Validity Disclosure
Tata Communications and DIPA
emphasized the importance of
disclosing rating validity periods,
providing clarity on the timeliness and
relevance of the ratings.
Regulatory Oversight
VIL recommended the publication of ratings
by regulatory authorities, while TTL
suggested regular audit reports as a
condition for property managers, promoting
accountability and proper use of ratings.
Consumer Education
DIPA advocated for consumer education
initiatives to raise awareness about the
rating system, empowering consumers
to make informed choices based on the
ratings.

Rating Framework for Digital Connectivity.pptx

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