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Power BI Desktop
Overall Satisfactory Rating
4.50
0.00 6.81
3.40
4054
Answered Calls
(30.55%)
4.72K (34.21%)
(5.74%)
(26.48%)
(3.02%) 4.22K
0.79K
3.65K
0.42K
Satisfactory Rating
Excellent
Good
Needs Improve…
Satisfactory
Unsatisfactory
946
Unanswered Calls
81.08%
Calls Answered %
67.52
Average Speed Of Answer
Agent Name :
All


5000
Total Calls
Topic :
All


01-01-2021  31-03-2021 
Agent Answered Calls Unanswered Calls Avg Duration Average Speed Of Answer Resolved Satisfactory Rating

Martha 514 124 00:00:30 69.49 461 3.47
Dan 523 110 00:00:31 67.28 471 3.45
Diane 501 132 00:00:34 66.27 452 3.41
Greg 502 122 00:00:31 68.44 455 3.40
Stewart 477 105 00:00:31 66.18 424 3.40
Jim 536 130 00:00:31 66.34 485 3.39
Becky 517 114 00:00:30 65.33 462 3.37
Joe 484 109 00:00:31 70.99 436 3.33
Total 4054 946 00:00:30 67.52 3646 3.40
Power BI Desktop
Payment Method
(33.58%)
(22.89%)
(21…)
(21.61%)
2K
2K
2K
2K
Contract Type
Month-to-month
Two year
One year
$64.76
Average Monthly Charges
$2,283.30
Average Yearly Charges
PAYMENT
16.21%
% of Senior Citizens
29.96%
% Dependents
48.30%
% Partner
Paper Billing
(40.78%)
(59.22%)
3K
4K
Male Vs Female
(50.48%)
(49.52%)
50.48%
49.52%
% of Male
% of Female
90%
% Phone Service
39%
% Streaming Movies
38.44%
% Streaming TV
29.02%
% Tech Support
28.67%
% Online Security
34.49%
% Online Backup
34%
% Device Protection
Multiple Lines
3K (48.13%)
3K (42.18%)
1K (9.68%)
Internet Service
2K (34.37%)
3K (43.96%)
2K (21.67%)
Services Customer Signed For
7043
Total Customers Data
1869
Churned Customers
5174
Customers at Risk
3632
Admin Tickets
2955
Tech Tickets
$4,56,116.6
Total Monthly Charges
$1,60,56,168.7
Total Yearly Charges

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PhoneNow.pdf

  • 1. Power BI Desktop Overall Satisfactory Rating 4.50 0.00 6.81 3.40 4054 Answered Calls (30.55%) 4.72K (34.21%) (5.74%) (26.48%) (3.02%) 4.22K 0.79K 3.65K 0.42K Satisfactory Rating Excellent Good Needs Improve… Satisfactory Unsatisfactory 946 Unanswered Calls 81.08% Calls Answered % 67.52 Average Speed Of Answer Agent Name : All   5000 Total Calls Topic : All   01-01-2021  31-03-2021  Agent Answered Calls Unanswered Calls Avg Duration Average Speed Of Answer Resolved Satisfactory Rating  Martha 514 124 00:00:30 69.49 461 3.47 Dan 523 110 00:00:31 67.28 471 3.45 Diane 501 132 00:00:34 66.27 452 3.41 Greg 502 122 00:00:31 68.44 455 3.40 Stewart 477 105 00:00:31 66.18 424 3.40 Jim 536 130 00:00:31 66.34 485 3.39 Becky 517 114 00:00:30 65.33 462 3.37 Joe 484 109 00:00:31 70.99 436 3.33 Total 4054 946 00:00:30 67.52 3646 3.40
  • 2. Power BI Desktop Payment Method (33.58%) (22.89%) (21…) (21.61%) 2K 2K 2K 2K Contract Type Month-to-month Two year One year $64.76 Average Monthly Charges $2,283.30 Average Yearly Charges PAYMENT 16.21% % of Senior Citizens 29.96% % Dependents 48.30% % Partner Paper Billing (40.78%) (59.22%) 3K 4K Male Vs Female (50.48%) (49.52%) 50.48% 49.52% % of Male % of Female 90% % Phone Service 39% % Streaming Movies 38.44% % Streaming TV 29.02% % Tech Support 28.67% % Online Security 34.49% % Online Backup 34% % Device Protection Multiple Lines 3K (48.13%) 3K (42.18%) 1K (9.68%) Internet Service 2K (34.37%) 3K (43.96%) 2K (21.67%) Services Customer Signed For 7043 Total Customers Data 1869 Churned Customers 5174 Customers at Risk 3632 Admin Tickets 2955 Tech Tickets $4,56,116.6 Total Monthly Charges $1,60,56,168.7 Total Yearly Charges