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Improving operations:
where, how, when
Mario Rapaccini IBIS Lab, Dip. Ingegneria Industriale, Università di Firenze
ASAP Service Management Forum www.asapsmf.org 1
18 Aprile 2015
Prato, Museo del Tessuto
2Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Fragmentation, personalization and servitization of the
customers’ demand in manufacturing firms lead to higher
complexity in operations management, inside and outside the
firms
Industrial revolution timeline: towards
the age of Smart Factories
1st REV.
Introduction of water- and
steam-powered mechanical
manufacturing facilities
End of 18th century Start of 20th century Start of 1970s By now
Introduction of electrically-
powered mass production
based on the division of
labor
first mechanical loom
1784
first assembly line
1870 Cincinnati slaughterhouses
2nd REV.
3rd REV.
first PLC
1969, Modicon 084
4th REV.
Introduction of electronics
and IT to achieve
automation and control of
manufacturing processes
Based on cyber-physical
systems, new technologies and
communication protocols
complexity
time
http://smartfactory.dfki.uni-kl.de/
A cyber-physical system (CPS) is a physical object with an embedded system containing
computing power, data storage and network connectivity. Equipped with sensors providing
information about status, environmental and working conditions, as well as with M2M and
M2H communications, CPSs become “Smart Products” that can react to changing
conditions.
Cyber-physical systems
4Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
5Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
http://www.rethinkrobotics.com
6Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Decentralized control Data-driven operational excellence
Huge amounts of data will be generated upon which
scientists will apply mathematical and statistical expertise.
Advanced analytics will unlock new insights on how to
improve performances and optimize operations along
manufacturing processes.
Each production module will obtain the information
needed to make decisions autonomously. Shop
floor will consist of a network of locally optimizing
decision-making units, and the entire production
environment will self-organize itself through
negotiation mechanisms.
7Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Demand forecasting
Capacity management
Production management
Inventory management
8Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Concluding remarks
 Improving operations
 how: create data lakes and start developing data-driven
decision-support tools and optimisation models
 where: demand forecasting, inventory management,
production planning, order scheduling and sequencing,
 when: by now
 Critical factors:
 do not add artificial complexity due to ill-designed/not
efficient solutions
 people, competence and organization come first, then
technology investments
 align operations management with business strategy or
viceversa
10Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Manifattura Maiano:
audit criticità organizzative, gestionali e
informatiche
Visia Imaging:
supporto al progetto di introduzione del
nuovo sistema informativo: codifica
distinte, prelievi magazzino, ordini, MRP
AOU Meyer
sviluppo e trasferimento soluzione di
pianificazione chirurgica per ottimizzare il
tasso di utilizzo delle sale chirurgiche
Eli Lilly
analisi prestazioni linea di produzione
insulina e sviluppo proposte di
miglioramento
3 M
6 M
9 M
18 M
Timescale of some IBISLAB projects
11Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Mario Rapaccini, Ph.D.
DIEF UNIFI
Mail: mario.rapaccini@unifi.it
Skype: mario_rapaccini,
LinkedIn: Mario Rapaccini
mob. +39 334 6565465
Short biography:
http://www.unifi.it/p-doc-2012-200006-R-3f2a3d31362b31.html
About me
12Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Disclaimer
 Il presente documento è stato steso da Mario Rapaccini.
La proprietà intellettuale del documento e di tutti i
contenuti in esso inseriti appartengono esclusivamente
all’autore, se non diversamente specificato.
 Le informazioni contenute in questo documento hanno
valore solo con il commento orale dell’autore.
 L’utilizzo e la riproduzione di questo materiale sono
consentiti solo con il consenso scritto dell’autore.
Eventuali abusi potranno essere perseguiti ai sensi delle
vigenti leggi.
13Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
Improving operations: where, how, when - Mario Rapaccini, intervento del 18 aprile 2015 Innovation Day

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Improving operations: where, how, when - Mario Rapaccini, intervento del 18 aprile 2015 Innovation Day

  • 1. Improving operations: where, how, when Mario Rapaccini IBIS Lab, Dip. Ingegneria Industriale, Università di Firenze ASAP Service Management Forum www.asapsmf.org 1 18 Aprile 2015 Prato, Museo del Tessuto
  • 2. 2Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto Fragmentation, personalization and servitization of the customers’ demand in manufacturing firms lead to higher complexity in operations management, inside and outside the firms
  • 3. Industrial revolution timeline: towards the age of Smart Factories 1st REV. Introduction of water- and steam-powered mechanical manufacturing facilities End of 18th century Start of 20th century Start of 1970s By now Introduction of electrically- powered mass production based on the division of labor first mechanical loom 1784 first assembly line 1870 Cincinnati slaughterhouses 2nd REV. 3rd REV. first PLC 1969, Modicon 084 4th REV. Introduction of electronics and IT to achieve automation and control of manufacturing processes Based on cyber-physical systems, new technologies and communication protocols complexity time http://smartfactory.dfki.uni-kl.de/
  • 4. A cyber-physical system (CPS) is a physical object with an embedded system containing computing power, data storage and network connectivity. Equipped with sensors providing information about status, environmental and working conditions, as well as with M2M and M2H communications, CPSs become “Smart Products” that can react to changing conditions. Cyber-physical systems 4Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 5. 5Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 6. http://www.rethinkrobotics.com 6Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 7. Decentralized control Data-driven operational excellence Huge amounts of data will be generated upon which scientists will apply mathematical and statistical expertise. Advanced analytics will unlock new insights on how to improve performances and optimize operations along manufacturing processes. Each production module will obtain the information needed to make decisions autonomously. Shop floor will consist of a network of locally optimizing decision-making units, and the entire production environment will self-organize itself through negotiation mechanisms. 7Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 8. Demand forecasting Capacity management Production management Inventory management 8Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 9.
  • 10. Concluding remarks  Improving operations  how: create data lakes and start developing data-driven decision-support tools and optimisation models  where: demand forecasting, inventory management, production planning, order scheduling and sequencing,  when: by now  Critical factors:  do not add artificial complexity due to ill-designed/not efficient solutions  people, competence and organization come first, then technology investments  align operations management with business strategy or viceversa 10Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 11. Manifattura Maiano: audit criticità organizzative, gestionali e informatiche Visia Imaging: supporto al progetto di introduzione del nuovo sistema informativo: codifica distinte, prelievi magazzino, ordini, MRP AOU Meyer sviluppo e trasferimento soluzione di pianificazione chirurgica per ottimizzare il tasso di utilizzo delle sale chirurgiche Eli Lilly analisi prestazioni linea di produzione insulina e sviluppo proposte di miglioramento 3 M 6 M 9 M 18 M Timescale of some IBISLAB projects 11Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 12. Mario Rapaccini, Ph.D. DIEF UNIFI Mail: mario.rapaccini@unifi.it Skype: mario_rapaccini, LinkedIn: Mario Rapaccini mob. +39 334 6565465 Short biography: http://www.unifi.it/p-doc-2012-200006-R-3f2a3d31362b31.html About me 12Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto
  • 13. Disclaimer  Il presente documento è stato steso da Mario Rapaccini. La proprietà intellettuale del documento e di tutti i contenuti in esso inseriti appartengono esclusivamente all’autore, se non diversamente specificato.  Le informazioni contenute in questo documento hanno valore solo con il commento orale dell’autore.  L’utilizzo e la riproduzione di questo materiale sono consentiti solo con il consenso scritto dell’autore. Eventuali abusi potranno essere perseguiti ai sensi delle vigenti leggi. 13Innovation Day, 18 Aprile 2015, Prato – Museo del Tessuto

Editor's Notes

  1. Diminuzione dimensione media del lotto, aumento del numero di varianti da produrre Aumento numero e varietà di mercati e clienti, con conseguente diminuzione del fatturato medio per cliente Aumento peso lavorazioni conto terzi Pressione sui prezzi e sui costi “Simplicity is not the goal. We do not wish to give up the power and flexibility of our technologies. The design challenge is to manage complexity so that it isn’t complicated”
  2. Smart Factories will be composed of intelligent production units knowing their current state and constraints, linked to the manufacturing ecosystem. As each production module will be able to obtain the information needed to make decisions autonomously, the shop floor will consist of a network of locally optimizing decision-making agents. Based on a multi-agent system, the production environment will organize itself. This could be realized through a market mechanism on shop floor level: the capacity of production systems represents the offer, while demand arises from the orders to be fulfilled. Smart Factories will produce huge amounts of data upon which the latest analytics and statistical expertise will be applied. Advanced analytics unlocks completely new insights on how to improve performance along the manufacturing value chain, detecting inefficiencies based on historical data and generating reliable hypotheses for optimization in the future.