Ramesh Vemavarapu is a system engineer with experience in networking operations, technical support, and IT operations. He has over 7 years of experience in roles supporting clients like Deloitte and Sutherland Global Services. His responsibilities include OS installations, hardware and software troubleshooting, Active Directory management, and help desk support. He has strong skills in networking, system administration, and customer support.
1. RAMESH VEMAVARAPU
PH : 9985555986
Mail ID : ramesh.vemavarapu@yahoo.com
System Engineer Assignments
IT Operations ~ Networking Operations ~ Technical Support
Location Preference: Hyderabad / Vijayawada
Industry: BPO & IT
P R O F I L E S U M M A R Y
• Responsible for OS Installations and other software and application related
to the client environment.
• Installing the hardware and troubleshooting the issues related to the
hardware.
• Configuring and troubleshooting the clients of Exchange 2003/2007 like
MS-outlook, windows mail and web access.
• Deploying software via SCCM, SM Tools..
• Maintaining Active Directory Server, creating OUs, configure Group Policies.
• Configuration of AD, DHCP, DNS with Server and Client.
• Managing Users and Groups through Active Directory.
• Creation and Deletion of Domain User Account.
• Managing Microsoft WDS for deploying Windows 7 & 8 in the client systems.
• Maintaining DHCP server, creating domain users and giving access permission.
• Creating scope in DHCP server & IP reservation.
• Managing User profiles and Shared Folders.
• Monitoring the compliance status of all the desktops/servers in terms of patch/DAT’s status.
• Help Desk support and Handling all the requests raised by the end users using Heat Software and closing the tickets
as per the SLA.
• Maintaining the Asset Management Up to date as per the Internal Audits.
• Trouble shooting all end-to-end technical problems through the remote tools.
• Process Related Software installations and troubleshooting.
C O R E C O M P E T E N C I E S
• Installing Network Printers, Dot Matrix, Laser, Desk Jet and various software like CRM, MS Office, etc.,
• Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan
• Assigning user nodes for various devices installed and networked, handling allocation and protection of user
rights as per the company’s policies
• Streamlining operations procedures and advising management to adopt modern techniques, which help
organizations to maintain flawless system
• Analyzing information system needs, evaluating end-user requirements, custom-designing solutions and
troubleshooting for complex information systems management
2. • Evaluating end-user requirements, custom-designing solutions, troubleshooting for complex information systems
management
• Providing extensive technical support to ensure a high degree of customer satisfaction through SLA & process
compliance
O R G A N I S A T I O N A L E X P E R I E N C E
• Previously, worked for Oremus corporate services, as a System administrator from Jan-2014 to 07-04-2014.
• Previously, worked for Allied digital services ltd, as a Customer support Engineer since Jan-2011 to Dec-2013 at
client location (Deloitte Touché Tohmatsu India Private Ltd)
P R E S E N T W O R K E X P E R I E N C E
• Presently working for Sutherland Global services, as a senior specialist from 17-04-2014 to till date
A C A D E M I C D E T A I L S
2011 B.A from Kakathiya University, Warangal
2004 XII from Z.P.P.H., A Vemavaram
P E R S O N A L D E T A I L S
Date of Birth: 21st June 1988
Languages Known: English and Telugu