The document proposes implementing an ERP system like SAP to address the company's outdated legacy systems. It describes how SAP can help standardize processes, integrate systems, and provide functionality to support key business activities. SAP is presented as the leading ERP vendor due to its experience, size, continuous investment in R&D, and ability to support customers' evolving needs.

5. WHY SAP?

7. R&D Investment ( € Millions ) We must continuously improve our portfolio of products if we wish to maintain and build on our current leading position as a vendor of enterprise application software. In 2010, we increased our research and development (R&D) expense €138 million, or 9 %, to €1,729 million (2009: €1,591 million). We spent 13.9 % of total revenue on R&D in 2010 (2009: 14.9 %). Our R&D expense as a portion of total operating expenses declined from 19.7 % to 17.5 % year over year. Excluding expenses associated with the TomorrowNow litigation, our R&D expense as a portion of total operating expenses was little changed since the previous year.

11. KEY BUSINESS ACTIVITIES - mySAP ERP

21. QUICK IMPLEMENTATION

23. ZSL Offering Application Implementations Production Support Data Warehousing Enterprise Service offerings Application Enhancements Application Upgrades Application Re-engineering Customized Training Database Management Remote DBA Services Applications Assessment & Review