This document contains the resume of Jayapradhap Balakrishnan, who has over 7 years of experience working as a senior production support specialist for HSBC in Hyderabad, India. He has expertise in AS400 technology and the banking domain. Some of his responsibilities have included fixing high priority tickets, reviewing other members' work, providing guidance, and managing projects. He is skilled in various programming languages, databases, and IT service management tools. He has received several awards and recognition for his work from clients and HSBC.

1. Jayapradhap Balakrishnan
Current Location: Hyderabad, Telengana | E-Mail: Jayapradhap@gmail.com | Mobile: +91 9963884948
SENIOR PRODUCTION SUPPORT SPECIALIST
Analysis. Fix development. Implementation.
An expert, module lead in IBM AS400 technology having more than seven year
experience in development and application support possessing exceptional troubleshooting skills and
having sound functional knowledge in banking domain working for one of the world’s leading
multinational bank HSBC.
Having prior experience of working with clients as Onsite coordinator in
Sheffield, UK for 6 months from Jan 2011 to July 2011. Have the ability to lead a team of developers.
SELECTED ACCOMPLISHMENTS
 Certificate of Recognition client award for the best associate of the team for a particular quarter.
 Certificate of Excellence from the client for outstanding contribution to the project.
 Implemented utility to save substantial DASD cost saving for the organisation.
 Automated the tasks performed by the team members like QA, Environment build etc.
 Contributed to the process improvements in the project.
 Migrated the file based implementation support project from Pune to Hyderabad.
 Trained three associates in AS400 technology and have been mentoring them.
 Cleared Team leader level - AS400 and application support assessment conducted by
HSBC Software development Ltd.
 Completed HSBC GLT recognised ITSM executive assessment.
 Star Award, for the topper of HSBC’s As400 fresher’s training program.
CORE COMPETENCIES
Programming skills Database Design Operating Systems
CLLE, RPGLE, SQLRPGLE DB2/400, SQL SDA, RLU OS400 V6R1, Windows
Basics of HTML, Java, C,
Scripting
Problem management
Technical reference system to track issues from open till closure.
Quality management
HP Quality Center enterprise v10.1 tool to document test case and close defects.
Change management
GSD R12 system for change management of the releases.
Release management
MKS IMPLEMENTER TOOL to control the release of fix to live.
Knowledge management
Knowledge base system to document the learnings about the issues handled.
PERSONAL TRAITS
 Leadership skills
 Strong analytical and problem solving skills
 Strong interpersonal skills
 Good organiser

2. 2
 Self-motivated
 Quick learner
TRAINING PROGRAMS
 Banking for software developer course.
 SDLC, MS Excel, Auto pay etc.
 Conducted training on Payment systems.
PROJECTS UNDERTAKEN
Project Name Date Team size Role
HSBC Europe Production Support September 2007 – Till Date 13 members senior analyst
HSBC bank has its major presence in Europe and our team of 13 members is responsible
for ensuring that the bank runs smooth in Europe i.e. run the Bank project for more than 20 countries
within Europe supporting more than 200 applications.
Level 1 team which sits in Sheffield does the 24 by 7 supports, firefighting and provide
temporary fixes for all the issue for all those countries. If there are issues in the applications that require
detailed in depth analysis to find out permanent solution, then the ticket is passed on to our team via the
TR system.
Based on the criticality of the issue, they are classified as high or medium or low priority.
High has a SLA of 2 days, Medium has a SLA of 5 days and Low has SLA of 15 days. Then we have to
analyse the issue, do the coding, test the fix and release it properly. Errors may occur during daily night
production batches.
Operating System : OS400, DB2/400
Business Layer : RPGLE, CLLE, SQL RPG and MQ series.
Hardware : AS400 Servers
Front End Application: HFE i.e. HUB Front end, VDU and 2g personal banking.
Role & responsibilities:
As a Senior Developer,
I was responsible for
 Fixing high priority tickets
 Review the fix developed by the team members
 Providing consultation to team members in payments domain
 Mentoring the junior associates
Technical Role:
 Analysis and Estimation of time and effort requirements for fixing the bug and testing.
 Unit testing using Quality Center tool. Build test cases and load them in the tool for test case
execution.
 Quality related work -maintaining the Quality related work also which includes Review,
Maintenance of Effort tracking sheet, defect sheet etc.
 Knowledge Transfer -Involved in carrying out many Knowledge Transfer session for the project
team. Thus, responsible for building the skill set in the team.
 Managing Onsite – Offshore Interaction: With an onsite – offshore team structure, interaction
between the teams is of utmost importance. Coordinate the meetings, by having fortnight status
calls, conferences etc.

3. 3
Project Name Date Team size Role
File based implementation support Sep’ 2010 –Till Date 3 Module Lead
HSBC has lot of premier customers. These customers wants to ensure that the payments they
make in live is perfect by testing the payments in beforehand. So we test their high value (Cross
currency/Cross border payments) and Low value payments. This is one of the high sensitive projects which
have a SLA of only 1 day. So it requires all our expertise in getting the issue resolved immediately.
Technical Role:
 Interact directly with the Bank Person/customer who wishes to perform testing that includes
MT101, MT103, MT940, MT942 and MT999.
 To ensure that the environment is in proper shape to conduct the testing.
 To distribute work request among associates and take full responsibility for the results.
 Ensure that the payment achieves STP (Straight through processing).
 Advise the test results to the customer that includes any modification in the payment.
Project Name Date Team size Role
HUB Core software management Sep’ 2010 –Till Date 13 Senior Developer
In this Core software management project, From time to time we have to implement
proactive enhancements to various European countries. I am responsible for the implementation of the
payment related fixes and enhancements.
Technical Role:
 Have to do the in depth analysis of the major fixes provided by the core team.
 Deploy the code, execute the test cases it.
 Implement the fix in live.
 Check the live results and close the work request.
Project Name Date Team size Role
Project TMO Jan’ 2012 –July 2012 1 Project owner
It is a Regulatory project which is aimed at gathering transactions say for example for a
period of 10 years and extract the data that the regulators look for and provide answers for various other
questions
Role & responsibilities:
 To ensure timely delivery of reports and extractions such that the details are provided within the
deadline time.
 To ensure that the data is masked such that the customer identity is protected.
 To ensure that the data provided is accurate.
Technical Role:
 Restore data from the historical data and merge them.
 Write extraction program to extract the data based upon the condition given by the customer.
 Export them to excel and send it in protected format.
Additional Responsibilities:
To ensure that the ASP of the development server is kept under control as these data are
vast. Repeat this work for other countries if the regulators request for it. Provide explanation about the
extraction to the person who handles the regulatory work.

4. 4
ACADEMIC QUALIFICATION
 B.Tech (IT) with 8.2 CGPA aggregate from Pondicherry Engineering College,
Puducherry in July (2003-2007)
 Higher Secondary with 92 % (2001-2003)
 SSLC with 94 % (2000-2001)
EXTRA CURRICULAR
 Three times consecutive department level cricket tournament champions from 2012 till 2014.
 Active member of NGO activities done by the organisation.
 Part of Red Europe team which manages all the departmental events.
 Part of Food committee during Annual day celebration.
 Playing chess, carom, volleyball, badmintons
 Watching football
 Writing stories and poems
PERSONAL DETAILS
Date of Birth : 20 October 1985
Linguistic skills : English, Tamil, Telugu
Passport number : G1947046
Temporary address: 205, Amarnath Residency, Jagruthy Colony, Kondapur, Hyderabad.
Permanent address: 97,5th cross street, Kattapoman nagar, Manaveli, Ariankuppam, Puducherry.
Date: 22/11/2014 B Jayapradhap
Place: Hyderabad