Monika Bhowmik is seeking assignments in operations, strategic planning, MIS reports and analytics, or customer service with a leading organization in Mumbai. She has over 8 years of experience in back-office operations, MIS reports and analytics, vendor management, customer support, and strategic planning. Currently she is an Assistant Manager in analytics at Essel Finance, where she manages analytics for various financial products and channels. Previously she held roles at IDFC Mutual Fund and Birla Sun Life Insurance in analytics, back office operations, and customer service.

1. MONIKA BHOWMIK
Mobile: 09594078040
E-Mail: monikabrg@gmail.com
Seeking assignments in Operations/ Strategic Planning/ MIS Reports & Analytics /Customer Service with a leading
organization of repute
Sector: Banking/Finance & Insurance
Location Preference: Mumbai
PROFILE SUMMARY
A result-oriented professional with over 8 years of experience in:
-Back-Office Operations -MIS Reports & Analytics -Vendor Management
-Customer Support -Strategic Planning -Liaison & Coordination
 Currently associated with Essel Finance (An Essel Group Enterprise) as an Assistant Manager in Analytics
 Previously was associated with IDFC Mutual Fund as MIS Executive in Analytics
 Prior to that was associated with Birla Sun Life Insurance Co. Ltd. as Back Office Associate in MIS & Customer Service
 Experience in managing back office functions in coordination with internal/external departments for smooth operations
 Exposure in handling administrative activities in coordination with the various departments
 Expertise in data crunching, evaluating, establishing & maintaining MIS development policies and procedures
 Excellent in MS Excel (lookup’s, Pivot Table & Pivot Table Chart, Text-to-column, Macro & Data validation)
 Skilled in managing documents for streamlining systems to facilitate achievement of business goals
 An effective communicator with excellent communication, interpersonal and problem solving skills
CORE COMPETENCIES
 Managing operations inclusive of implementing short & long term plans with focus on excelling business targets and
service delivery metrics
 Ensuring that all enquiries/payments are dealt quickly and keeping the files & documents updated; monitoring the
process to ensure operational efficiency in the best interests of the company
 Gathering requirements through client interaction, to understand their requests and needs and thereby providing best
solution possible
 Analyzing impact of change with the existing structure and implementing the same on the system with Business Teams
 Developing & implementing databases, and writing stored procedures, analyzing content and quality of databases and
recommending data management procedures
 Managing the monthly, weekly & daily report creation through in-depth analysis and producing the actionable information
ORGANIZATIONAL EXPERIENCE
Since Jun’15 Essel Finance (An Essel Group Enterprise -HO) Lower Parel
Reporting – Business Head
Department: Distribution-Analytics
Role: Assistant Manager:
 Worked as a start-up in Analytics Department for Retail & Corporate Channel for financial products – General/Life
Insurance and Mutual Fund.
 Managed to designed various MIS format for all Financial Product as well as maintained their database daily/monthly
 Generated and Published 4 Channels (Retail, Corporate, NBFC, Travel) MIS & Report daily/weekly/monthly
 Generated and Published AMC’s wise AUM for Retail and Intuitional verticals weekly/monthly
 Identify & analyze Income/earnings and expenditure component for all business verticals
 Generated and Published Distribution Department Revenue MIS/Report and done Cost Analysis
 Introduced Google Docs for Retail Channel for measuring business figures for all financial products
 Introduced Agent Portal for general insurance product to pull issued, renewal and commission related data to prepare MIS
 Prepared and published Login, Pending for Issuance, Issued or Rejected MIS daily/weekly/monthly
 Prepared and published Target v/s Achievements MIS/Report for all financial products
 Managed to do all analysis, data mining, MIS and operation activities for Group Term Life (GTL) & Critical Illness (CI)
policies for Corporate Channel and General/Life insurance and Mutual Fund products for Retail Channel

2.  Coordinated at PAN INDIA level with RM/SM/ASM/RH related to business figures and data.
 Coordinated with our channel partners as well as corporate client to re-solved all types of queries
 Calculated premium for Motor policies for Retail/Corporate Channel through motor quote calculator
 Reconciled data and prepare MIS to release commission
 Responsible for all documentation for AMFI Certificate and IRDA License for all sales team
 Successfully completed the process of Empanelment with 12 AMC’s to boost our AUM
 Responsible for maintaining day-to-day operations like TAT, Accuracy & Productivity (100%)
 Handled multiple reports, working with formulas, pivot tables & pivot charts, and various other excel sheet components
for accurate data
 Keep the manager informed of task accomplishment, issues and status; timely escalation to the senior management
From Oct’14 to May’15 IDFC Mutual Fund (HO) Lower Parel
Reporting – Associate Vice-President
Department: Analytics
Role: MIS Executive:
 Handling branch & sales related queries through e-mail & telephonic on daily basis
 Maintaining Corpus & FUM(Fund Under Management) on daily basis; maintaining industry wise AUM(Assets Under
Management)in Cr. on monthly basis
 Identify & analyze high volumes of data for MIS preparation; mapping and updating PAN India RM Sales Tracker
 Preparing & maintaining MIS on EUIN and ARN
 Preparing & maintaining MIS for vertical Institutional, Retails and Direct on daily basis
 Tracking count and sum of systematic registered and triggered SIP’s
 Responsible for downloading various type of data from CAMS(MFDEX) like schemes/location/investors/distributors wise
file for the industry
 Using eisc for generating client’s account statement, checking folio details and for registered SIP’s
 Collating, formatting, functioning on 100 to 300 MB files and amalgamate 500 to 800 files through advance excel
 Generating & publishing end-to-end MIS for PAN India daily/weekly/monthly and sharing the same with the senior
management
 Generating & publishing MIS reports for fresh purchase/additional purchase/redemption on daily basis
 Generating & publishing MIS reports for Citi, HDFC, ICICI & Axis Bank on daily basis.
 Generating & publishing Gross Sales MIS reports distributors & scheme wise weekly/monthly
 Generating Internal Reports (location wise performance/target achieved report, schemes wise report, distributors wise,
switch-in, switch-out, etc.) for management.
 Publishing management dashboard IDFC AMC vs CAMS
 Calculating the Mutual fund business achievement percentage for PAN India and preparing presentation and pie chart
 Creating / recording macro and using Advanced-excel functions for fastest resolution
From Aug’08 to Sep’14 Birla Sun Life Insurance Co. Ltd., (HO) Lower Parel
Reporting – Senior Manager
Growth Path:
Jun’12 to Sep’14 Back Office Associate
Aug’08 to May’12 Unit Sales Support (Pre & Post-Sales Support)
Jun’12 to Sep’14
Department: Customer Service-Auto Payment (ECS, Direct Debit, Credit Card)
Role: Back Office Associate:
 Managed the customers & branch queries through e-mail & telephonic on daily basis within TAT; handled complaints like
auto payments queries, renewal payment, policy lapse, bank change, mis-selling, fraud, etc.
 Developed & uploaded pre-debit email intimation alerts and pre/post SMS logs
 Identified & analyzed high volumes of data for premium collection as per the dues
 Studied & generated various types of MIS / Data for Head of Department (HOD); collated & uploaded success and failure &
decline reasons

3.  Generated previous transaction success MIS reports on weekly basis, sharing the same with vendors for further
investigation and took precise action on their outcome.
 Prepared success & failure ratio-branch, channel & location wise
 Published technically failure MIS, success/failure MIS to senior management and PAN India
 Published auto payment dashboard
 Interacted with Accounts Team for late return voucher & responsible for returning the excess premium to vendor
within TAT
 Reconciled data for premium received v/s premium dues
 Coordinated with vendor for transaction & mandate related issues and with branches, CS/projects, customer service and
compliance for quick resolution of service requests requiring any IT, Branch, customer or compliance intervention.
 Timely escalation to the senior management
 Processed payouts to release surrender value on current NAV
 Worked on Advanced-excel functions & macro for fastest resolution.
Aug’08 to May’12
Department: Alternate Channel-TPD
Role: Unit Sales Support:
 Developing logins and generating MIS for PAN India (quarterly, monthly and daily basis)
 Generating Internal Reports (location wise performance / target achieved report, cheque dishonor report, policy pending
report, product mix report, free look report, etc.) for management.
 Analyzing data / reports in proper format for various business strategy
 Setting the target for sales manager, area sales manager & unit manager (Sales Team) and calculating the business
achievement percentage and preparing presentation zone & location wise
 Providing start to end service to the channel partners related to processes, products, complaints, issuance, documentation,
trainings, event management, reward & recognition, contest, etc.
 Liaising with different departments for pending medicals & underwriting/new business requirements
 Carrying out training session for sales team and financial advisors (Processes & Products)
 Accountable for tracking policy issuance by coordinating with New Business & Underwriting Team; tracking
delivered/undelivered policy documents from system & database
 Developing presentation on MBR (Monthly Business Review) and business achievement v/s target for senior managers &
channel partners
 Preparing policy account statements, re-instatement quotations, premium due statements & tax certificate for Sales Team
 Supervising & maintaining R&R (Reward & Recognition) Programs and processing payments through Account’s Team
related to contest
Highlights:
 Deftly streamlined the hard copy of bulk letters for success transaction, failure reason, ECS activation & any other
payment related issue by taking the step of auto generated bulk emails; uploading data into the system and saved the
paper cost & courier cost of the organization
 Successfully Introduced ACH (Automated Clearing House) & DirectDebit(for remote areas) process of automated tools,
programs and systems to enhance efficiency.
Jun’07 to Jul’08 ICICI Bank Co. Ltd., Chandivili
Reporting –Manager
Role: Back Office Team Member
 Generated & maintained MIS reports for all loan products on a monthly basis
 Developed MOP'S (Measurement of Performance) Charts of analytics departments on monthly basis
 Accountable for analyzing the data in a proper format and maintained the Root Cause Analysis (RCA) for the same
 Handled debit & credit card, IBG (International Business Group), infinity, AML-cards & liabilities, acquiring, e-commerce,
dispute management & investigation, FFI (Forensic Fraud Investigation) & fraud reporting measuring (MOP) TAT (Turn
Around Time) ratio, reverse mapping and closure & quality Oversaw the sampling of loans, mortgages & cards measuring
(MOP) TAT (Turn Around Time) of sent cases on field, etc.

4. EDUCATION
2011 Post Graduate Diploma in Business Administration from Symbiosis (SCDL), Pune
2008 M.Com. from Mumbai University, Kalina
2005 B.Com. from Mumbai University, Malad
IT SKILLS
 Well versed with MS Office and Internet Applications
PERSONAL DETAILS
Date of Birth: 23rd June, 1984
Marital: Married
Languages Known: English, Hindi, Marathi and Bengali
Contact Address: Bhayandar – 401105