The document summarizes a presentation about building intelligent bots using the Microsoft Bot Framework. It discusses best practices for building bots, including using pre-trained AI services, popular open-source frameworks, and templates to accelerate development. It also describes the bot lifecycle including authoring, testing, and deployment tools provided in the Bot Framework.

1. 10TH ANNUAL CONFERENCE ABOUT MODERN IT TECHNOLOGIES
Building intelligent bots for
your modern workplace:
Best Practices from the
trenches
Stephan Bisser| @stephanbisser
Thomas Goelles | @thomyg

2. 10TH ANNUAL CONFERENCE ABOUT MODERN IT TECHNOLOGIES
Thank you Sponsors #ThriveITconf
Silver
Evening event sponsor
Material
Media

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Agenda

4. ABOUT US
THOMAS GÖLLES
MICROSOFT MVP (O365)
SOLVION
https://thomy.tech
@thomyg
Head of Modern Workplace Solutions
Graz, Austria
STEPHAN BISSER
MICROSOFT MVP (AI)
SOLVION
https://bisser.io
@stephanbisser
Technical Lead
Graz, Austria

5. bit.ly/LEARN-TO-BOT

6. Conversational AI
Software as a service, SaaS solutions
To enable out-of-the-box conversational AI services for key solutions
Pre-trained AI, Cognitive Services
To add and customize language, speech, knowledge & vision
Managed bot service, Azure Bot Service
To accelerate building, management and deployment of conversational AI
Popular open source frameworks, Bot SDK on Github
To fully integrate and customize your solution with any AI technology
Solution accelerators and templates, PaaS
To accelerate conversational AI solutions
From the Intelligent Cloud to the Intelligent Edge
Customer Care
Bot Template
Virtual Assistant
Solution accelerator
Enterprise HR
Template
LanguageSpeech
…
DecisionVision Web search
Customer ServiceCortana, Teams Virtual Agent
BotKit SDK
Bot
Framework
Azure Bot Service

7. Bots 101
“a computer program designed to
have a conversation with a human
being, especially over the internet” *
• Solves the user’s needs in the
quickest/easiest way compared to
any other option...
• Introduce AI in a friendly way
* https://dictionary.cambridge.org/dictionary/english/chatbot

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Bot X-Ray
{ Your Code }
REST Endpoint

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Bot Framework – Open Source Project
10+ Public Repos
SDK V4: C#, JavaScript, Python, Java
SDK V3 (C#, JavaScript)
CLI Tools
Emulator
WebChat Control
Documentation
BotBuilder-Samples (more than 60 samples…)

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Community Driven Bot Extensions
https://github.com/BotBuilderCommunity
• Extending the core Bot Framework SDKs
• Middleware, dialogs, helper
Gary Pretty (https://github.com/garypretty)
James Mann (https://github.com/jamesemann)
Arafat Tehsin (https://github.com/arafattehsin)
Michael Szul (https://github.com/szul)
Stephan Bisser (https://github.com/cloudguy-pro)

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Bot Framework V4
• GA - C# and Java Script
• C# support .NET Core
• Python and Java - still in preview
• Incorporates learnings from V3
• Open, Modular and extensible architecture
• Agile and customizable dialog system
• Share the same implementation across C#, Java Script, Java and Python
• Rich visual controls (cards, buttons, images, videos, adaptive cards)
• Seamless integration with Azure and Cognitive Services
• Support for OAuth
• Modern toolchain (streamline development and deployment)
• Open Source and rich ecosystem

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Now supporting 20+ Channels!
What is new
Amazon Alexa • Google Assistant
Direct Line Speech (preview) • WebChat Adapter
Direct Line for Vnets
Supported Channels

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Three main ways to build bots:
Start simply and grow in sophistication
Create a QnA Bot in minutes Develop more sophisticated bots Build your own branded virtual assistant
QnA Maker Microsoft Bot Framework Virtual Assistant
solution accelerator

15. 10TH ANNUAL CONFERENCE ABOUT MODERN IT TECHNOLOGIES
The Lifecycle of your Project
Comprehensive framework for the lifecycle of your project
Author Dialogs
Design Cards
Visualize
Bot Builder SDK
Bot Framework
Composer
Cognitive Services
Getting Started
Templates
Emulator​
Application Insights
Conversation Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Teams
Cortana
Skype, FB
+
Custom (DirectLine)
Application Insights
LUIS
Suggestions
Plan Build Test Publish Connect Evaluate

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Bot Framework Emulator V4
• Open-source, cross-platform
application
• For Mac, Windows and Linux
• Test and debug conversational
application locally or in the cloud
• Inspect responses from bot’s
integrated services
(LUIS/QnAMaker)
• Transcript playback

17. 10TH ANNUAL CONFERENCE ABOUT MODERN IT TECHNOLOGIES
Templates and Solutions
Templates
• Basic
• Enterprise
Solutions
• Virtual Assistant
• Enterprise Assistant
• Hospitality Assistant
To help more businesses and customers succeed with great
conversational
experiences, we are creating a series of Templates to
greatly simplify getting
started and Solutions to help enable
complex new scenarios.
Bringing together all of the best practices and supporting
components we’ve
identified through building the first wave of Conversational
Experiences.

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Office Graph
Knowledge
Sources
Manuals
(PDF)
Data Sources
General
Knowledge
Points of
Interest
Mail
Automotive
Custom
Other
Bots
Skills
(Customizable)
APIs
Directory
Tasks
Calendar
3P Assistants
Bot Framework Skills
Skills include language models, dialogs, and cards that
can be reusable across bots.
Skill == Bot
• Dispatcher within your core Assistant
supports Interruption
• Skills contains a self-describing Skill Manifest
• Skills are open source, fully customizable
• Skill Template
• Skill CLI
• C# and Typescript support

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Modern Bot Architecture
• Modern chatbots within the Microsoft Bot Framework rely on SKILLS
• Those SKILLS are aligned to the Amazon Alexa approach of a plug & play solution where you can
add and remove skills as needed
Email
Skill
Skill
Skill
Skill
Skill

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Bot Framework Composer

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DEMO

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Bit.ly/SelectedTech

27. bit.ly/LEARN-TO-BOT

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THANK YOU