Rachael Sheppard is a customer service professional seeking a position that leverages her skills in sales, management, and coaching. She has experience as a personal trainer, Reiki therapist, department manager, and merchandizer. She is skilled in effective communication, problem solving, leadership, sales, and adapting to changing environments.

1. Rachael Sheppard
Halifax, NS
(902) 817-1250
srachael07@gmail.com
PROFESSIONAL SUMMARY
Customercare professional withdemonstratedsuccessinsales,management,andcoachinglookingto
secure a position relative tomyskill set.
KEY SKILLS
 Determinedapproachtocustomerservice,creative problemsolvingensuringbestpossible
outcome forall parties
 Consistentlyrecognizedforleadership andmanagementskills,inavarietyof capacities
 Provenperformerinsales,able topredictoutcomesandplanstrategies
 Resourceful innovatorwhoadaptstochangingenvironmentsseamlessly
 Passionate aboutfindingcommonthreadsingroupsof people,buildingcommunitybased
environment
 Effective communicatordemonstrativeabilitytocoachacross language barriers
 Tenaciouslyresilientinovercomingandobstacles
 Stronglycommittedtofurtheringeducation,training,andenhancingskillset
 FluentinMicrosoftOffice Suite,(Word,Outlook)
EDUCATION
Personal Trainer/Boot Camp Coach Certified – CanFitPro
Reiki,Level Two Certified – Halifax
PlumbingHonours Diploma – NSCC NovaScotiaCommunityCollege
Interior DecoratingCertification – GrantonInstitute
Grade 12 Honours Diploma– Central KingRural High
EMPLOYMENT HISTORY
Personal Trainer/ Reiki Therapist
GoodLife Fitness/Self Employed 2012- Current
 Certifiedcoachandteacher,deliveringeffective trainingprogramsthatyieldresults;established
long-standingclientloyalty.
 Provenperformerinbuildingdailyprograms,withroomandflexibilityforlastminute changes.

2. Rachael Sheppard Resume Continued
 Accommodationsmade forlocation,environment,andclienthealth
Confidentinthinkingoutside the box.Resourceful solutionsmade indaytoday operationsfor
unexpectedcircumstances,allowingforschedulingconflicts
 Demonstratedexceptional customerservice,empathizingwithunique needsof eachclient,and
findingsolutionswhichbenefitboththe customerandupholdingcorporate values
 Practicedinaccounts receivable,weeklybudgeting,maintainingaprudentreserve toensure
dailyoperationscontinue effortlessly
 Capable of physicallyenduringlonghoursensuringthe jobgetsdone
Department Manager/Merchandizer
Central Home Improvements/Leon’s 2007- 2012
 Maintained aproductive climate andconfidentlymotivated,mobilized,andcoached,(upto)
three employeestomeet performance standards
 Recognizedforgoingabove andbeyondcustomerexpectationstofindsolutionsandprovide
exceptionalcustomerservice
 Logical approach to productpurchasingbyunderstandingebbsandflowsof trendyandstatic
products,to maximize sales
 Developedandmaintainedstrongworkingrelationshipswithbuyersandmerchandizersto
establishproductknowledgeanddiscovernew markets
 Determinedapproachtogatheringinformationbyattendingseminarstomaximizesalesand
ensure customersatisfaction
 Solidbackgroundinmatchingandrecommendingproducttocustomerrequirements.Witha
natural abilityforupsellingtoensure bothcustomerandcompany’sexpectationsare met
 Responsible forsire maintenance ensuringemployeessafetyandeffective completionof the job
 Liaisonbetweenemployerandcustomertomaximize jobefficiency
Stronglyskilled,deliveringassistance onservice callsandinstallationstoensure customerand
companysatisfaction
PROFESSIONAL TRAINING
CPR (levelC) andAED Certified
WHMIS and OHS Certified
Aura Waterborne TintTechnologytrained
PPG sale andpainttechnologytrained
REFERENCES AVAILABLE UPON REQUEST