Rachel Taylor is seeking a new opportunity that utilizes her extensive customer service experience and education. She has qualifications in business, retail operations, and massage therapy. Rachel has worked in various retail and customer service roles over the past decade. She is a fast learner seeking to further develop her skills and knowledge.

1. CONTACT INFORMATION
Name Rachel Taylor
Preferred Name Rachel
Location 3/30 Colchester Road, Kilsyth, Melbourne Vic 3137
Contact 0452 066 990
Email Address: Rachel.eve.taylor@gmail.com
QUALIFICATIONS SUMMARY
 Rachel has extensive experience and education in the customer service industry
 Rachel is looking for a challenging new opportunity where Rachel can utilize her
knowledge and broad experience in a friendly environment.
 Rachel is looking to secure employment where her skills as a fast learner and ability to
take on new challenges can be best put to use.
 Rachel wishes to secure a role that will allow her to utilize her skills as well as enable
further growth in knowledge and experience.
EDUCATION
 Brentwood Secondary Year 12 VCE Graduate
 Holmesglen Institute Cert II in Business
 Holmesglen Institute Cert III in Retail Operations
 Holmesglen Institute Cert IV Remedial Massage Therapy
 Accredited First Aid Courses First Aid Certificate Level II
 Responsible Service of Alcohol Certificate
 Wentworth College Diploma in Community Services (On going)
REFERENCES
 New Life Furniture & Gallery 03 9876 8057
 Anton Van Den Boom Toy World 03 9878 0422
 Joan Murphy Camera House 0411 014 026
 Jimmy Thomson Fitness Solutions Personal Training 0408 452 412
SKILLS
 Advanced data entry and typing skills.
 Current driver’s license and own car.
 Excellent computer and typing skills, using Mac and PC platforms.
 Excellent Customer service skills.
 Keen to learn and develop further.
 Professional and courteous.
 Proficient in MS Products (Office, Word, Excel, PowerPoint)
 Proven ability to follow instructions and learn new skills quickly.
 Proven ability to prioritize tasks in emergency.
 Proven ability to respond to queries via phone or email or in person with empathy

2. Proven ability to work in a fast paced environment and maintain attention to detail.
 Proven ability to work unsupervised and stay focused.
 Proven ability to work within a team.
 Self-motivated, reliable and trustworthy.
 Understanding and empathetic.
WORK EXPERIENCE
Mother and Baby UK Retail Assistant/ Reception Feb 2015 Oct 2015
New Life Furniture & Gallery Volunteer Nov 2014 Feb 2015
Healing Hands Massage Owner/Masseuse Jun 2013 Nov 2014
Salvation Army Volunteer Jun 2013 Jul 2014
Camera Action Retail Assistant Jan 2012 Jun 2013
Super A Mart Reception & Administration Feb 2011 Jan 2012
Ray White Receptionist Nov 2010 Feb 2011
Village Green Bar Tender Oct 2010 Nov 2010
Toy World Retail Assistant Jan 2010 Oct 2010
ACHIEVEMENTS
 Worked overseas and experienced different cultures and working environments
 Successfully set up and managed my own Massage Therapy Business
 Maintained my confidence during periods of unemployment by volunteer work and
continued education
KEY RESPONSIBILITIES
 Answering inbound and making phone calls and taking messages from existing and
potential clients
 Assisting customers with merchandise
 Assisting fellow volunteers/employees in tasks and working as a team to provide
services
 Business Advertising
 Comply with OHS standards
 Creating original artwork with new and recycled materials
 EFTPOS and cash handling transactions
 Handling customer inquiries and complaints
 Maintain a clean and organized work area
 Maintain confidentiality as well as sensitivity related to age, gender or race during client
interactions
 Maintaining client records
 Meeting KPI targets
 Merchandising and Store Presentation
 Organising delivery of Internal and external Post
 Organizing daily tasks and time management.
 Providing professional massage to clients (Massage Therapist)
 Stock control