Qurater overview june 2014 for telcos
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Qurater provides big data approaches for customer care, including discovering customer service issues from social media and web conversations, a customer service console for service representatives, and insights businesses can act on. It analyzes over 2 million social conversations to identify issues, finding that Airtel has twice as many service-related complaints as Vodafone and over 30% of complaints are about 3G. Qurater uses techniques like natural language processing, industry-specific filters, and conversation analytics to mine feedback and classify conversations.
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Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta, IT can manage access across any application, person or device. Whether the people are employees, partners or customers or the applications are in the cloud, on-premises or on a mobile device, Okta helps IT become more secure, make people more productive, and maintain compliance.
The Okta service provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems.
Presentation of aviation
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QURATER presentation
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Preventing Downtime with Better IT Operations Management
In today's increasingly digital world, IT systems and services have become essential for business operations. For customers with IBM Z or IBM I systems that handle business-critical workloads, downtime, even for a short period, can have a significant impact on productivity, revenue, and customer satisfaction.
Therefore, it is crucial for these businesses to implement effective IT operations management strategies to minimize downtime and ensure the smooth functioning of their IT infrastructure. Investing in IT operations management (ITOM) tools that provide centralized visibility and control over IT infrastructure can help you monitor, manage, and optimize IT resources. This can significantly reduce the risk of downtime, improve IT service availability, and enhance overall IT operations efficiency.
Join us for this webcast to hear about:
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Qurater overview june 2014 for croma
Qurater Business Edge provides big data analytics capabilities to help companies discover sales opportunities, target customers, and manage customer service issues. It uses natural language processing and machine learning on social media conversations and websites to identify purchase intent, product insights, and customer service issues. The platform generates personalized sales leads and responses. It can analyze millions of social conversations daily to provide industry-specific analytics and insights businesses can act on. Pricing plans are available for professional and enterprise users.
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In the world of IT management, it is easy to forget that the primary focus should be on supporting people, not machines. In this webinar, we are going to show why modernized digital experience monitoring (DEM) solutions are necessary for a successful digital employee experience. Traditional endpoint performance and networking management tools are no longer effective with employees working from anywhere and home office networks leave too many blind spots for performance troubleshooting, especially for Microsoft Teams call quality.
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Besides the troubles it causes to the hybrid workers, do you know how much it can cost an organization? In our survey, using a low estimate, we were able to determine that the annual costs of fixing call quality problems in a company with 10,000 employees can be up to $500k! To improve the digital employee experience, and reduce helpdesk cost per ticket, it is necessary to have accurate metrics that provide the measurements and actionable insights necessary for troubleshooting issues before they become widespread problems.
Join us in this webinar where we will investigate real client experiences and show you how they successfully improved the digital employee experience of their hybrid workforce through end-to-end performance monitoring.
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- Real-time and reliable data about remote work environments for effective troubleshooting
- Proactive IT support to improve employee collaboration and productivity
- Scalable remediation to prevent issues from becoming widespread
ITIL Service Desk Tools
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In this webinar, our SolarWinds sales engineer discussed how to leverage SolarWinds® to help improve remote employee support at your organization. COVID-19 concerns are changing how organizations run their business and IT operations, dramatically expanding demand for teleworking (work from home) and application access to collaborative systems (like Webex, SharePoint, Teams, etc.). This demand is creating significant challenges for IT operations and has increased the need for IT pros to keep applications, services, and infrastructures up and running—and safe.
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Monitor VPN performance with Network Performance Monitor and analyze application traffic with NetFlow Traffic Analyzer
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Monitor and troubleshoot the application performance of your collaboration systems such as Webex, SharePoint, and Teams with Server & Application Monitor and AppOptics™
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Qurater Business Edge is a customer service management tool that:
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Qurater Business Edge provides big data solutions to gain customer insights from social media and other data sources. Their techniques include natural language processing, machine learning, and data visualization. They help with business intelligence, customer service, and sales lead generation through analyzing massive volumes of data to discover hidden patterns and customer purchase intent. The company was founded by experienced technology entrepreneurs to personalize big data and deliver actionable insights for customer acquisition and retention.
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Qurater provides big data solutions to help brands discover customer purchase intent from social conversations and improve ad targeting on Facebook. It uses natural language processing and machine learning on large volumes of social data to identify purchase intent, demographics, interests and other attributes. This insights are then used to generate targeted sales leads, automate lead generation and provide personalized offers and ads to improve customer acquisition and marketing ROI for clients.
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Qurater provides big data approaches for customer care, including discovering customer service issues from social media and web conversations, a customer service console for service representatives, and insights businesses can act on. It analyzes over 2 million social conversations to identify issues, finding that Airtel has twice as many service-related complaints as Vodafone and over 30% of complaints are about 3G. Qurater uses techniques like natural language processing, industry-specific filters, and conversation analytics to understand customer feedback and can integrate with CRMs and provide data downloads and APIs.
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This document discusses how Qurater translates web conversations into actionable sales leads, customer issues, and brand insights. It allows businesses to act in real time by mining feedback, queries, and complaints from social platforms and websites. Qurater uses natural language processing and industry-specific filters to classify conversations and derive insights. This enables businesses to engage customers and respond to issues instantly through a service framework and conversation analytics.
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Qurater overview june 2014 for telcos
- 1. Qurater Business Edge Big Data Approaches for Customer Care
- 2. Qurater has built the deepest intelligence for discovering and addressing customer service issues. Industry specific approaches
- 4. #1. Discovery of Customer Service Issues from Social/Web conversations Any web site specific to the industry 100+ INDIA specific sites mapped
- 5. #2. Customer Service Console Service rep management console Management Dashboard techniques, technologies & business rules to engage & respond to customers in real time
- 6. 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% airtel vodafone 3G Corporate Dongle Home Postpaid Prepaid 2G Service Network Billing Setup Speed #3. Insights businesses can act on Airtel service related issues 2X more than Vodafone 2M social conversations analyzed 30+% of complaints on are 3G related 50+% of the customer complaints for are service related
- 7. #4. integration • CRM integration support • Database download into specific formats (e.g. excel) • Raw data feeds • API support
- 9. Data Mining Industry specific filters NLP Service framework HOTSPOT detection Conversation Analytics feedback, queries, complaints mined from social platforms and any web site classify conversations based on filters specific to each industry natural language processing to discover context, insights from conversations techniques, technologies & business rules to engage & respond to customers in real time derive brand insights accurately and instantly by filtering through the noise real time discovery of customer service issues or sales demand before they become un-manageable Approach & Capability
- 10. Uniqueness Source Agnostic Data Discovery, Mining & Structure Extraction Cloud scale – Massive Volumes Of Data State of the art NLP / Machine Learning to derive industry specific dimensions Customizable analytics with industry leading visualization techniques Technologies for increased efficiency and responsiveness
- 11. Qurater Business Edge Big Data Approaches for Customer Care
- 12. Founding Team Rakshit Daga Founder & CEO Sumit Mishra Founder & Chief Qurater Prashanth Adiraju Co-Founder & Chief Product Officer Each founding member brings 15+ years experience defining, developing & selling technology products