"qulak" customer satisfaction measurement system, allows you to see your business performance through your customer eyes. using qulak will help you measure your real customer satisfaction level at real-time. More information at www.qulak.com

1. qulak Customer Satisfaction
Measurement System

2. About KC TECH
Customer Satisfaction
KC TECH was founded in 2011 and since then it
specialized in data collection and data processing
solutions.
KC tech creates IT platforms to help companies grow
by developing their system to fit to the new age of
technology and meet their customers’ needs.

3. Know Your Curtomer
qulak is an innovative solution, developed
to ease the customer data collection, at the
sales and service points.
The system was designed to work on tablets.
One click on the answer help colleting
customer feedbacks, expecting and requests.

4. ~50K click From July to February
-qulak helps companies to collect customers
feedbacks in attractive, reliable, easy and fast
way,
-The system allows real-time feedback
collection from any sales and service points,
- and the results are analyzed and reported in
real-time.

5. qulak Customer Satisfaction
Measurement System
qulak analyze customer
feedbacks and gives you a
comprehensive idea
about what customers
think of your perform-
ance.
Real customer experience: 86 %
Real-time real result: 94 %
Social media efficiency: 78 %
Measurement: 74 %

6. qulak Customer Satisfaction
Measurement System
• of the unsatisfied customer will not buy
your product or service again91%
• of unhappy customer will prevent
other customer to come to your
business through negative WOM
68%
• Only 4 % of unhappy customer will
tell you abou their bad experience.4%

7. Real customer experience at real-time
analyses.
Real customer experience
qulak analyze and helps you to understand your customer real experience.
Real-time, real result
This system take your real customer feedback and tells you more about
your customer choice to help you forecast and plan your business.
Measurement
Customer satisfaction considered to be one of the most critical points to
sustain your business. While, we cannot manage unmeasured satisfaction.
qulak tells you what is going on at your business and help you see changing
trends in your customer experience. In the end we assure a healthier and faster
growing business.

8. Real customer experience at real-time
analyses.
Measure
qulak allows you to get customer feedback and measure your
performance through customer satisfaction. The measuring
process with on tablet intuitive platforms is done faster and
easier than it have ever done been before. Also, it makes it
more attractive to the customer the thing that will grantee
more customer feedback.

9. Real customer experience at real-time
analyses.
Follow
Keep close to your customer anytime
anywhere through qulak follow up system. The
system allows you to keep updated with your
customer feedback using your Windows and
Android systems.
Studies resulted that 80 % of unhappy
customer will not come back to you and will
search for alternative products and service.

10. Real customer experience at real-time
analyses.
Analyze
qulak instantly analyze your customer
feedback and give you the chance to
benchmark your business through the
gained result anytime. In addition, the
developed statistical analyses system allows
you process the data in every detail.

11. Measure
customer
satisfaction
Customers give
their idea about
your business
Management
Follow the result
To take actions
Make unhappy
Customer Shappier
through and Gain
Their loyalty and
Prevent bad WOM
Happy customer
share their
experience on
the social media.
Grow your
Business and
Gain more profit
qulak System

12. 1- Satisfied customer will buy 25-80 % more from regular
customers.
2- Loyal customer will come 10 times more than other
customers.
3- 22% of first time visit happy customers will come back
and buy from you again.
4- Only 4% of unhappy customers will buy from you again.
qulak Customer Satisfaction
Measurement System

13. Customizable feedback forms
With qulak application you can simply
design your own questionnaire, add
and delete questions and choose from
35 deficient types of questions.
The answers.
qulak Customer Satisfaction
Measurement System

14. qulak Customer Satisfaction
Measurement System

15. qulak Customer Satisfaction
Measurement System
KC-TECH R/D Information Technology
Mersin University Çiftlikkoy Campus
Technopark Administrative Building
No:B-7 Yenisehir/Mersin
Phone : +90 850 333 2408
Web : www.qulak.com
Mail : info@qulak.com