ESURVEY is a tool that helps companies measure customer satisfaction through mobile surveys. It aims to provide companies with information to better serve customers, improve operations, and develop strong products and services. Only 4% of dissatisfied customers complain directly, while the other 96% leave and share their negative experiences. ESURVEY's easy-to-use interface allows companies to create and modify questionnaires over time to understand customer opinions, demographics, loyalty, and expectations. It offers real-time data analysis to help companies identify and address issues before losing customers.

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ESURVEY:
An innovative tool for measuring the quality of
customer experience
through an attractive and efficient user interface

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Our Mission
ESURVEY’s mission is to help companies realize their full
potential by having all the information they need in order to
serve better their customers, fix any flaws in their operations,
develop perfect products and/ or services, interact better with
their employees, and thus be healthy in the economy they
operate

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The Facts
Only 4% of dissatisfied customers complain about the services they have
received
The 96% of the rest dissatisfied customers does not return back; it
chooses to go to the competition
Each dissatisfied customer will share their bad experience with 23 people
So, it pays for you to know how much satisfied your customers are and act
immediately in case they are not…

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The Questionnaire
Create your mobile survey
Are your customers satisfied from the level of service they received ?
What is the customers’ opinion about your Company?
What are the demographics of your customers?
What is the level of the customer loyalty?
Does the personnel meet customers’ expectations?
How much aware is your Company about customers’ preferences?

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ESURVEY is the KEY to satisfy
your REQUIREMENTS
• What is the number of new Customers per day/ week/ month/ year?
How many Customers return to the Company?
How often the Customers visit the Company?
Where did the Customers learn about your Company?
Which are the products/ services the Customers’ prefer mostly?
Which was the most memorable experience the Customer has received?

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Use our tools to meet
your Success Story
The user - friendly environment of the tool
gives the opportunity to the Company to
create it’s own questionnaire easily and
quickly
It can be modified at any time in order to
meet the new demand
It works even if there is no internet access
The Customer can easily participate in your
survey by using the latest technology
available:
• Tablet
• QR code point

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Our Interface in 3 Steps
Login Area StatisticsQuestionnaire

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The Results in your hands
You have all the data processed and analyzed in real time
You have your operations “under a microscope” ; you can focus on
anything you choose, making corrections if needed before it is too late

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Why ESURVEY?
ESURVEY is the leader in measuring customer satisfaction.
You can trust the tools we have developed; you can secure your customer’s loyalty,
develop competitive products and services, and increase your profits!
Here are a few of our advantages:
ESURVEY team has the “Know-How”
ESURVEY gives the opportunity to your Company to use customized tools
based on your requirements
ESURVEY offers free-trial period to the Customers in order to test the tool for
themselves
We are committed to helping you succeed in “wowing” your customers

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Who can benefit from ESURVEY
Accommodation services providers( Hotels, Villas, Guest Houses etc)
Dry cleaning services
Malls, Stores
Gas stations
Personal care centers (gyms, SPA, beauty shops etc)
Transportation services
Super Markets
Restaurants - Cafeterias
Educational Institutes

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They Trust Us

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Publicity about ESURVEY
Press
• Newspapers : “ProtoThema”, “Imerisia”, “Eletheria”
• Books: “The best 50 Entrepreneurship Ideas during the crisis”, Publisher “Rosili”
Web Sites
• protothema.gr
• newmoney.gr
• fortunegreece.com
• startupper.gr
• startup.gr

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Find Us
:esurvey.gr
:esurveygr
:company /esurvey.gr

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Thank you!