The document contains 27 multiple choice questions related to the hotel industry. The questions cover topics like identifying specific hotel properties, common hotel terms and their meanings, responsibilities of different hotel departments, international currencies, and other general hotel and tourism related trivia.
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
A detailed presentation to help the learner of the hotel management institute about the work of Bell Desk, Bell Boy, Bell Captain and Concierge. Also includes the various forms and formats used by the Bell Desk.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Another PowerPoint file that has been updated after revising from the book of Michael kasavana and Richard Brooks. Many important additions will make this file useful to students during study at home. Feedback and suggestions from students and Hospitality trainers are most welcome!
A detailed presentation to help the learner of the hotel management institute about the work of Bell Desk, Bell Boy, Bell Captain and Concierge. Also includes the various forms and formats used by the Bell Desk.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Front Office Sales & Marketing
Introduction to Marketing
Role of Front Office
Core Concepts of Marketing
Marketing Management Philosophies
Market Mix
Relationship between Front Office & Sales & Marketing
Market Segments
SMERF
Market Segment Strategies
Importance of Market Segments
Selling Techniques
Guest Satisfaction
Room Allocation In Hospitality Industry And Catering Managementcidroypaes
Room allocation is one of the most complex and important tasks of guest registration activity. During advance booking or reservation confirmation, only a room type is booked and a room number is not yet allocated to the guest. ... VIP and other important guests are allocated rooms accordingly.
Session on Front office Operations; Reservation Form, Group Reservation ,cancelation Process, confirmation, Arrival, Reception and check in, check out Process.
Front Office Sales & Marketing
Introduction to Marketing
Role of Front Office
Core Concepts of Marketing
Marketing Management Philosophies
Market Mix
Relationship between Front Office & Sales & Marketing
Market Segments
SMERF
Market Segment Strategies
Importance of Market Segments
Selling Techniques
Guest Satisfaction
Room Allocation In Hospitality Industry And Catering Managementcidroypaes
Room allocation is one of the most complex and important tasks of guest registration activity. During advance booking or reservation confirmation, only a room type is booked and a room number is not yet allocated to the guest. ... VIP and other important guests are allocated rooms accordingly.
This PPT gives a brief outlook of the process of personnel selling and its various stages. For any queries feel free to contact at prateekckc@yahoo.co.in
Cross-Selling & Up-Selling with Miller Heimansarahlmilligan
These slides were originally presented by Rich Blakeman, sales vice president for Miller Heiman, in a presentation, Cross-Selling & Up-Selling:Uncovering Hidden Opportunities, to the San Francisco Chamber of Commerce, Tuesday, July 14, 2009.
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