7TH SEM FRONT OFFICE PRACTICLE

1. PCTE INSTITUTE OF HOTEL MANAHEMENT
Hotel Front Office (7th SEM SEM)
Sub code BH -- 427
INTERNAL MARKS- 20
Viva MARKS-30
TOTAL MARKS- 50
Objectives of the Course (Front Office):
The main objectives of this subject are to review all the basics of front office and go
through all requirements of current industry needs and achieve a level.
Class RULES AND REGULATIONS:
1. Grooming is the most necessary part for attending a practical
2. Journal should always be there.
3. No student will be given attendance, once the roll call is over. And if any student
comes late i.e. after 10 minutes of start of lecture, s/He will not be allowed to enter
in the class.
Total Marks: 20;-
Grooming -10 Journal - 5
Viva - 5

2. PCTE INSTITUTE OF HOTEL MANAHEMENT
Course Break-up
SR.NO TOPICS Role play
1 Introduction with course
2 All the current and modern
equipment and systems
automated , semi automated and
manual
3 Preparing Room occupancy report
4 Preparing Night Room Report
5 Preparing Discrepancy Report
6 Guest Registration Card
Guest History Card
7 Guest reservation form
Guest c- from
8 Cash Receipt Voucher
Allowance Voucher
Paid out voucher
9 Telephone call - domestic
10 Telephone call - international
11 Emergency procedure
12 Forecasting Technique
13 Various Ratios
14 Situation Handling -1
15 Situation Handling -2