QuestionPoint ALA MidWinter 2009 User Group

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The document summarizes an agenda for a QuestionPoint user group meeting. It includes introductions, a QuestionPoint software and community update, a discussion of new features libraries want QuestionPoint to implement, and stats on chat reference questions handled by the 24/7 reference cooperative in 2008. Over 2,100 institutions use QuestionPoint and the cooperative handled over 398,000 chat requests that year.

Education

QuestionPoint Update ALA 2008 User Group

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QuestionPoint User Group Meeting Service Update

QuestionPoint User Group Meeting Community Update

Community Update: Institutions 2,100+ profiles/libraries/service points 1,500+ in 24/7 Reference Cooperative

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A study on the connected living room. Objectives: * Map both demand and supply side of the connected living room landscape * Identify the user preferences of lead users and predict trends in the mass market landscape Primary & Secondary Research: *Mapping demand and supply-side: Qualitative interviews of industry leaders throughout the value chain: content producers, chip manufacturers, software, and hardware providers Identifying lead user preferences: *Qualitative interviews of connected living room users *Quantitative surveys of US lead users

Open Access Funds: Getting a Bigger Bang for Our Bucks

pmoore3415

Bobby Glushko, Crystal Hampson, Patricia Moore, Elizabeth Yates. Many libraries offer open access publishing funds to support authors in paying article processing charges (APC) levied by some OA journals. However, there are no standard practices for managing or assessing these funds. This situation prompted the Canadian Association of Research Libraries’ Open Access Working Group (OAWG) to investigate and articulate best practices for successful open access fund management. In spring 2015, as part of this endeavor, the OAWG surveyed the 14 Canadian academic libraries with OA funds to review their criteria and collect feedback. The need for this information is increasingly important given that the sustainability of these funds is under review at most institutions. Budget constraints are forcing some institutions revisit or reconfigure these funds. At the same time, Canada’s new Tri-Agency Open Access Policy on Publications (effective May 2015) mandates open access for funded research and is increasing the demand from researchers who are seeking financial support from their institutions to pay APCs. This session will share the survey results, including the overview of relevant findings from international praxis and professional literature. The presenters will highlight the project’s recommendations regarding best practices for open access publishing fund management as well as other strategies developed by international agencies including SPARC. Audience members are invited to contribute comments, ideas and experiences from their own institutions. Attendees will take away ideas for establishing and managing open access publishing funds.

Organizational Learning in Practice

Hunter Knowledge and Insights, LLC

Knowledge management processes allow enterprises to improve outcomes and make better decisions faster. It fosters service expansion, and customized service, yet is often considered optional, and either skipped-over or poorly executed. Knowledge management is more than simply creating a knowledge-base and the use of a KM tool—it’s a critical inline process for capturing and leveraging essential assets of an organization. This presentation was given at a workshop that discussed the challenges of implementing knowledge management in service oriented organizations, and how you can successfully get others to support this initiative. You will also learn how a Fortune Global 500 company, exercises KM processes worldwide to generate competitive advantages, and yield profit while improving outcomes. Presented September 17, 2015 to KM Chicago and HDI Chicagoland

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