The document summarizes the QuestionPoint Virtual User Group Meeting in August 2011. It provides an agenda that includes discussing recent enhancements to QuestionPoint like adding "Reports" to the navigation menu and linking new policy page fields to the WorldCat Registry. Future plans are also outlined, such as improvements to forms and integrating QuestionPoint with other OCLC products and services. Resources like the QuestionPoint blog and wiki are also listed for additional information.

1. QuestionPoint Virtual User Group MeetingAugust 2011 Facilitators: Carol Bonnefil Senior Product Analyst Susan McGlamery QuestionPoint Senior Product Manager Paula Rumbaugh Senior Product Analyst

3. August 2011 enhancements

4. Other recent enhancements: 2010-2011

5. What’s next

7. Approx 2,000 libraries

8. Just over 24,700 records in GKB, in 11 languagesSee the QP monthly report in the blog!

9. Many channels, one reference service…

12. Links to WorldCat Registry:Request correction if needed

14. Map*

15. Wifi Access?**Linkable to the WorldCat Registry

16. Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow

17. Link vs CopyExample: Telephone field

18. New map field

19. For more information about policy pages: Policy Page Guidelines in the QP wiki: http://bit.ly/policypageguide QP online help http://www.questionpoint.org/crs/html/help/en/profile/pr_policy_task.html Participate in Policy Page day – check QP blog for details http://questionpoint.blogs.com/

20. Policy Page Day, Friday, September 2 U URL: http://www5.oclc.org/Questionpoint/quality/ask.html

21. Other recent enhancements QP mobile: Qwidget QwidgetFacebook app Knowledge base as a web service Full transaction searching

22. The user experience: mobile Qwidget The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget. This example shows the Qwidget on an iPhone.

23. Updated Facebook instructions

24. Facebook instructions Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_API.docx Advanced: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Advanced_Qwidget_for_Facebook_API.docx

25. Open your knowledge base to your users Two methods

26. Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html

27. KB search results

28. Advanced: KB as a web service Full documentation available on the Developers Network: http://www.oclc.org/developer/services/questionpointkb Integrate the KB into your existing syndicated search box and web page submit the search term to multiple databases at the same time via an API for each of the databases Display lists of searches that continually update such as “What were the last ten questions added to the KB?” on your web page Not as easy to implement as the Plug and Play method

29. Knowledge base as a web service

30. Search results

31. Full Record

32. Full Transaction SearchingMay 2011

34. Transactions owned by us, by others, by the BME, etc.

35. Type: Chat only, Qwidget only, e-mail only, SMS texting only

37. Full Question view Full Question view highlights search term Full Question view allows user to take action

38. Select multiple transactions to view

39. Viewing multiple transactions simultaneously 1 2 3

40. Searching Service History

41. Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds

45. Additional texting options

46. Ability to receive and process e-mail attachments: pilot

48. Questions, comments, suggestions? Carol Bonnefil bonnefic@oclc.org Susan McGlamery mcglames@oclc.org Paula Rumbaugh rumbaugh@oclc.org