The document outlines key concepts in quality management, including definitions, the cost of quality, and principles from quality gurus like W. Edwards Deming and Joseph Juran. It highlights Deming's 14 Principles aimed at improving product and service quality through systemic changes and leadership. The training session emphasizes the adoption of a new philosophy in management and the importance of continuous improvement and teamwork in quality assurance.

1. Training On: Quality Management
o Quality
o Cost Of Quality
o Deming 14 Principle
Nazmul -Textile Engr
1st Session

2. “Quality is never an accident; it is always the
result of intelligent effort.”
………. William A. Foster
Nazmul -Textile Engr

3. Quality
Quality is the ability of a product or service to
meet a customer's expectations for that product or
service.
Nazmul -Textile Engr

4. Quality Guru- JOSEPH JURAN
Nazmul -Textile Engr
 Definition of Quality
 Fitness for use
 Conformance to specification

5. Quality Guru - W. Edwards Deming
Nazmul -Textile Engr
 Definition of Quality
 Good quality means a predictable degree of
uniformity and dependability with
a quality standard suited to the customer.
 Statistical Quality Control
 Deming Cycle – PDCA
 Deming 14 principle

6. Nazmul -Textile Engr
Quality Gurus
 W Edwards Deming
 Joseph Juran
 Philip Crosby
 Shigeo Shingo
 Kaoru Ishikawa
 Yoshio Kondo
 Taiichi Ohno

7. Quality Cost
Preventive Costs
COST OF CONFORMANCE
Appraisal Costs
Internal Failure Costs
COST OF NON-CONFORMANCE
External Failure Costs
Nazmul -Textile Eng

8. Quality Cost
 New product design & development
 Product process design
 Process control
 Training
 Documentation
 Inspection & testing
 Calibration
Preventive Costs
Appraisal Costs
Nazmul -Textile Engr

9. Quality Cost
 Rework
 Retest
 Scrap
 Downtime
 Failure analysis
 Compensation
 Returned product/ material
 Warranty changes
 Liability costs
 Reputation Loss
Internal Failure Costs
External Failure Costs
Nazmul -Textile Engr

10. W. Edwards Deming
“Quality is everyone
Responsibility”
Nazmul -Textile Engr

11. Deming’s 14 principles
Nazmul -Textile Engr
1. Create constancy of purpose toward improvement
of product and service, with the aim to become
competitive and to stay in business.

12. Deming’s 14 principles
Nazmul -Textile Engr
2. Adopt the new philosophy. We are in a new
economic age. Western management awaken to the
change, must learn their responsibilities, and take on
leadership for change.

13. Deming’s 14 principles
Nazmul -Textile Engr
3 . Cease dependence on inspection to achieve
quality. Eliminate the need for inspection on a mass
basis by building quality into the product in the first
place.

14. Deming’s 14 principles
Nazmul -Textile Engr
4 . End the practice of awarding business on the basis
of price tag. Instead, minimize total cost. Move
towards a single supplier for any one item, on a long-
term relationship of loyalty and trust.

15. Deming’s 14 principles
Nazmul -Textile Engr
5 . Improve constantly and continually the system of
production and service, to improve quality and
productivity, and thus constantly decrease costs.

16. Deming’s 14 principles
Nazmul -Textile Engr
6 . Institute training on the job.

17. Deming’s 14 principles
7 . Adopt Leadership. The aim of supervision should be to help
peoples to do a better job. Supervision of management is in
need of an overhaul, as well as supervision of production
workers.
 A Boss create fear, a
Leader confidence.
 A Boss fixes blame, a
leader corrects mistakes.

19. Deming’s 14 principles
8. Drive out fear in the workplace , so that everyone
may work effectively for the company.
How to Drive Out Fear ?

20. Deming’s 14 principles
9 . Breakdown barriers between departments. People
in research, design, sales, and production must work
as a team, to forecast problems of production and in
use that may be encountered with the product or
service.

21. Deming’s 14 principles
10 . Eliminate slogans, exhortations for the workforce
asking for Zero defects and new level of productivity.
Safety Slogan :
Safety is your own responsibility
1. Machine basement
is not fixed
2. Not available
safety cover on
wheel
3. Not available
hand gloves
4. Not available face
shield / Safety
glass
5. Not available
safety boot

22. Deming’s 14 principles
Nazmul -Textile Engr
11. Eliminate numerical quotas for workers and
peoples in management. Substitute leadership.

23. Deming’s 14 principles
Nazmul -Textile Engr
 12 . Enhance worker pride. Give them the tools and
training to do it right, The role of supervisors must
be changed from monitoring numbers to creating
“quality”.

24. Deming’s 14 principles
Mamun_Industrial Engr.
13. Institute a vigorous program of education and
self-improvement. Invest in continuous learning &
development.

25. Deming’s 14 principles
Nazmul -Textile Engr
14 . Put everybody in the company to work to
accomplish the transformation. The transformation is
everybody’s job.

26. PRINCIPLE 1 : "Create a constancy of purpose”
PRINCIPLE 2 : "Adopt the new philosophy”
PRINCIPLE 3 : "Cease dependence on inspection”
PRINCIPLE 4 : "Do not award business based on price tag alone”
PRINCIPLE 5 : "Improve constantly the system of production and service”
PRINCIPLE 6 : "Institute training”
PRINCIPLE 7: "Adopt and institute leadership”
PRINCIPLE 8 : "Drive out fear”
PRINCIPLE 9 : "Break barriers among staff areas”
PRINCIPLE 10 : "Eliminate slogans, exhortations, and targets”
PRINCIPLE 11 :"Eliminate numerical quotas”
PRINCIPLE 12 :"Remove barriers”
PRINCIPLE 13 :"Institute a program of education and self-improvement”
PRINCIPLE 14 : "Take action to accomplish the transformation"
Nazmul -Textile Engr

27. Nazmul -Textile Engr

28. o 7 Tools of Quality
o Quality Control &
Assurance
Nazmul -Textile Engr
2nd
Session
o Date : 11-July-2018
o Time : 11:00 AM to 2:00 PM