This document provides an overview of William Deming and his 14 points for quality management. It introduces Deming as an American engineer and management consultant who worked to improve quality in manufacturing. The 14 points encourage organizations to focus on preventing defects, improve processes through training and leadership, drive out fear, and involve all employees to continuously improve quality. The goals are to satisfy customers through innovation and quality rather than just price, while also decreasing costs over time.

2. Rai Muhammad Hamza

3. Deming And It’s 14
points
Presentation Topic

4. Contents
 Introduction
 Education
 Work
 Achievements
 14 Pionts

5. Introducation
William Edward Deming was an american
engineer,statistcian
Profosser,lecturer,author and management cosultant
Deming was Born in America,
on 14th Oct 1900.
His Father was not a Successful
Lawyer.
Deming worked hard to continue
His education.

6. Education
 Deming got his Bachelor’s Degree in electrical
enginreeing from Wyoming University.
 In 1924, he earned his Master Degree in Physic
from Colorado.
 He did his Ph.D. in physics from Yale in 1927.

7. Work
 Deming Start His Career as a lecture
 During 1939-45,He worked with American Bureau
of Census and the US weapons industry
 In 1948-50 he worked in japan for their Indsutrial
revolution
 He has authored books like Out of the Crisis and
Quality, Productivity and Competitive Position

8. Achievements
 Order of the Sacred Treasure
 Shewhart Medal
 National Medal of Technology & Innovation
 Wilks Memorial Award

9. Deming’s14 Points

10. Rule # 1
Create constancy of purpose for improving products
and Service:
 Plan for quality in long term
 Don’t just do the same things Find better things
to do
 Invest In Quality & Innovation
 Don’t just Satisfy your coustomer

11. Rule # 2
Adopt the new philosophy :
 Embrace quality throughout the Organization
concentrate on defect prevention
rather than defect detection

12. Rule # 3
Cease dependence on inspection to achieve
quality :
 Inspection are costly and unreliable
 They don’t improve quality
 Merely find a lack of quality

13. Rule # 4
Stop awarding business on price tag alone
 Minimize total cost by working with a single
supplier
 Make supplier as your partner in qaulity
 Encourage them to improve their own quality

14. Rule # 5
Improve constantly & forever
 Improve every process for planning,
production & service
 Improve quality and production
so that constantly decrease cost

15. Rule # 6
Institute training on the job
 Built a foundation of common knowledge
 Allow worker to understand their roles in
the “Big Picture”

16. Rule # 7
Adopt and institute leadership :
 Don’t simply supervise
 Encourage them to do their best
 Be coach instead of a policeman

17. Rule # 8
Drive out fear
 Ensure them not to afraid to express ideas
and concerns
 Allow people to perform their best
 Make worker feel valued
 Encourage them to look for
better ways to do things

18. Rule # 9
Break down barriers between department &
Individual
 People of different department must work as a
team
 Solve & foresee problem

19. Rule # 10
Eliminate slogans, exhortation and targets for the
workforce :
 Let worker know what you want – don’t make
them guess
 Don’t let words and nice-sounding phrases
replace effective leadership

20. Rule # 11
Eliminate numerical quotas for the workforce and
numerical goals for managements :
 Look at how the process is carried out, not just
numerical targets
 Measure the process rather than people behind
the process

21. Rule # 12
Remove barriers that rob people of pride of
workmanship and eliminate rating system
 This means abolishment of the annual rating
and of management by objective
 Don’t use punitive Behavior

22. Rule # 13
Education for self improvement for everyone
 Improve the current skills of workers
 Encourage people to learn new skill to
prepare for future change and challenges

23. Rule # 14
Involve everybody in the company to work
accomplishing the transformation
 The transformation is everybody’s job
 Improve your overall organization by having
each person take a step toward quality