Bitzania A. Monroy
Quality Management  Page 2
Glossary
1. Surpasses – Exceeding
2. Reliable – trusted
3. Consistency
4. Strive – fight
5. Ap...
Quality Management  Page 3
What is Quality?
Is exceeding the customer expectations
Means the product or service does what...
Quality Management  Page 4
Main Components of QM
. .
..
Planning Control
Assurance Improvement
Quality Management  Page 5
The Quality in a Product
Reliable
Consistency
Quality Management  Page 6
Quality Management Principles
Organizations depend on their
customers and therefore should
und...
Quality Management  Page 7
Customer Focus
Leadership
Involvement of people
Process approach
Quality Management Principles...
Quality Management  Page 8
Quality in Organizations
Management approach of an organization, centered on quality,
based on...
Quality Management  Page 9
Quality in Organizations
¿Which are the 4 main and specifics benefits that this
company obtain...
QUALITY MANAGEMENT
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QUALITY MANAGEMENT

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QUALITY MANAGEMENT

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QUALITY MANAGEMENT

  1. 1. Bitzania A. Monroy
  2. 2. Quality Management  Page 2 Glossary 1. Surpasses – Exceeding 2. Reliable – trusted 3. Consistency 4. Strive – fight 5. Approach – Focus 6. Aiming - Point
  3. 3. Quality Management  Page 3 What is Quality? Is exceeding the customer expectations Means the product or service does what it is intended to do Is the extent to which the customers or users believe the product or service surpasses their needs and expectations
  4. 4. Quality Management  Page 4 Main Components of QM . . .. Planning Control Assurance Improvement
  5. 5. Quality Management  Page 5 The Quality in a Product Reliable Consistency
  6. 6. Quality Management  Page 6 Quality Management Principles Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
  7. 7. Quality Management  Page 7 Customer Focus Leadership Involvement of people Process approach Quality Management Principles System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships
  8. 8. Quality Management  Page 8 Quality in Organizations Management approach of an organization, centered on quality, based on participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society Buzzle: http://www.buzzle.com/editorials/5-29-2004-54815.asp
  9. 9. Quality Management  Page 9 Quality in Organizations ¿Which are the 4 main and specifics benefits that this company obtain with the application of Quality?

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