This document summarizes a presentation by QAI on quality and process outsourcing. It discusses QAI's positioning across staff augmentation, transformation, and outsourcing based on customer organizational maturity. It outlines QAI's service lines including outsourcing, transformation, and staff augmentation. It provides examples of solution components and key customers. It highlights a customer success story with Texas Instruments and concludes with contact information for QAI offices.

1. Quality and Process
Outsourcing
A presentation by QAI
INDIA | USA | UK | CHINA QAI India Limited. SINGAPORE
© | MALAYSIA | All rights reserved.

2. Quality & Process
Outsourcing

3. QPO Positioning
Staff Augmentation Transformation
HIGH
Transformation Outsourcing
Org. Maturity
LOW
Staff Augmentation Transformation
LOW HIGH
Customer Org. Size

4. What do we do?
Outsourcing
• Function Outsourcing [PMO, Q&P,
Metrics, Governance, etc.]
• Managed Services/ Factory Based
Model
• Non-Model based Process Improvement End-to-End Projects
• Point Solutions [Project Mentoring,
Transformation
Services Lines
Metrics, Estimation, RM, HM Process
Support (QPM, SPC, Stats)]
• Building & Implementing Enterprise Systems [QMS, OPF, Governance]
• Process Integration & Standardization
• Process Capability & Competency Dev [Knowledge & Skill Transfer]
• Model based Process Improvement End-to-End Projects
• Process Definitions • Process
Staff Aug
• Roles – SQA, SEPG, Metrics Mgr, etc. Sustenance
(CMMI, 6 Sigma,
• Audits
ITIL, etc.)
• Q&P Implementation Support [PDCA] • End-Customer
• Quick Fixes to Process Gaps SQA Support
Start-Ups SMBs Large Very Large/
Customer Sets MNC

5. Some Key Customers
Outsourcing
• FGB, UAE
• DB, Worldwide (Pipeline)
• Finnish Govt. - TietoEnator
(Pipeline)
• Cadbury, Worldwide
• TietoEnator, Worldwide
Transformation
Services Lines
• Accenture, Manila
• Oracle, India
• IBM-GS (Corporate)
• Credit Suisse
• DHL
• Intel
• Sarnoff
• i2 Technologies, India • IBM, India
Staff Aug
• Target, India [Qwest,
• OCBC, S’Pore Horizon]
• SPAR Computers, India • Texas
• DB (Germany, Singapore) Instruments,
• GE (Malaysia) India
Start-Ups SMBs Large Very Large/
Customer Sets MNC

6. Solution Components
Service Solutions Component
Line
Outsourcing • Function Outsourcing [PMO, Q&P, • Engagement and Delivery Model
Metrics, Governance, etc.] • Governance Structures and Processes
• Managed Services/ Factory Based • Program Management (esp. Tracking, Reporting &
Model Control Mechanisms)
• Bandwidth (esp. multi-level consultants and role based
resources)
• Infrastructure
• SLA driven contract
• Training/ elearning / QAI I/P
• Appraisal
• Advisory consulting
Transformation • Building & Implementing Enterprise • Specific skill sets mapping to the outcome - functional/
Systems [QMS, OPF, Governance] behavioral/model specific
• Process Integration & Standardization • Training
• Process Capability & Competency Dev • Ready bandwidth
[Knowledge & Skill Transfer]
• Reusable PAL, Archives
• Point Solutions [Project Mentoring, • Tech support to the initiative
Metrics, Estimation, RM, HM Process • Plan for success
Support (QPM, SPC, Stats)]
• Program management
• Model Based Process Improvement • Advisory consulting
• Non-Model Based Process • Assessments
Improvement
Staff • Process Definitions • Skill set as per the scope of support and requirement
Augmentation • Roles – SQA, SEPG, Metrics Mgr, etc. • Ready bandwidth/ availability for faster turn around
• Audits • Efforts
• Q&P Implementation Support [PDCA]
• Quick Fixes to Process Gaps • Resource management
• Tech support to the individual
• Process Sustenance (CMMI, 6 Sigma,
ITIL, etc.)
• End-Customer SQA Support

7. Customer Success Story–Texas Instrument
Factor : Moving up the Value Chain
Other highlights:
- No replacing/ substituting
any QAI consultants
- Excellent feedback on People
Quality
•CMMI Sustenance
- Repeat business & v1.2 Transition
Offerings
support - India –
- Reference customer •CMMI L3 end-to-
1p x 6pm
end
implementation - •International
India – 2p x 12 pm Centers Offshore
Support & CMMI
•QMS •CMMI L3 end-to-
Sustenance
Development end
•SQA/ Internal implementation - (Metrics, PMC, for
TI, India
for CMMI L3 – 1p Milan, Munich,
Audit Resources– International Sites
x 6 pm (Offshore Support) Dallas) – 2p x
1p x 6pm 12pm
– 2p x 12 pm
0 Time Period n

8. Thank You!

9. http://qaiglobal.com
INDIA
USA
UK
CHINA
MALAYSIA
SINGAPORE
CONTACT US
QAI India: QAI USA: QAI Malaysia:
1010 - 1012, Ansal Towers, 38 Nehru Place Windsor at Metro Center, 2101 Park Center Level 36, Menara Citibank, 165, Jalan
New Delhi - 110019, India Dr., Suite 200, Orlando, FL 32835-7614 Ampang, 50450 Kuala Lumpur, Malaysia
Phone: +91- 11- 26219792, 26220580 Phone: +407-363-1111 Phone: +603 2169 6241
conferences@qaiglobal.com conferences@qaiglobal.com conferences@qaiglobal.com
QAI UNICOM / UK: QAI Singapore: QAI China:
Unicom R&D House, One Oxford Road 391B Orchard Road #23-01, Rm. 1211, No. 498 Guoshoujing Rd. Shanghai
Uxbridge, Middlesex, London, United Ngee Ann City Tower B, Zhangjiang Hi-Tech Park, Pudong New Area,
Kingdom, Zip: UB9 4DA Singapore - 238874 Shanghai, China Zip: 201203
Phone : +44 (0)1895 256484 Phone:+65-6225-8139 Phone : +86-21-51314155
conferences@qaiglobal.com conferences@qaiglobal.com conferences@qaiglobal.com
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