A national drilling supplier was losing revenue due to failing vendor audits and lacking a comprehensive quality management system (QMS), resulting in their removal from major client's approved vendor lists. Racca Solutions Group helped the supplier select and implement an ISO 9001:2008 certified QMS, developing processes, documentation, and a technology platform. This included filling organizational gaps and establishing nonconformance reporting, corrective action, management of change, and preventative action. The results were the supplier achieving ISO 9001:2008 certification and regaining $4 million in annual revenue by being reapproved by their largest customer's vendor list.

1. CASE STUDY: QMS IMPLEMENTATION
SITUATION ANALYSIS:
A national supplier of drilling products and services was losing revenue due to vendor
customer vendor audits. Major finding was the client did not have a comprehensive
Quality Management System and was being removed from their clients approved
vendor list.
IMPROVEMENTS IDENTIFIED:
Racca Solutions Group was engaged to help select, implement and achieve a QMS
certification. The client chose ISO 9001-2008 QMS standard for Its QMS. Racca Solutions
Group developed the implementation roadmap, helped fill organizational gaps,
developed QMS processes and designed the technology platform from which the QMS
would operate.
Lack of Basic Business Documents and Procedures - The supplier lacked a quality plan
and required basics to support and obtain an ISO 9001 certification. Existing
documentation was inconsistent, informal, and done almost completely on paper.
Limited traceability was in place; although, it would not have passed an audit for
certification.
No NCR, CAP, MOC, or Preventative Action existed. Failures had occurred without any
ability to perform proper root cause analysis or to correct further failures.
OVERALL RESULTS:
Racca Solutions Group led the client through the ISO 9001 certification process. The end
result was the client achieved ISO 9001-2008 certification. Racca Solutions Group also
engaged with the client’s biggest customer that had removed the client for their
approved vendor list to provide 3rd
party evidence that the client had received an ISO
certification. These efforts led to Racca Solutions Groups client being approved for their
customer vendors list which generated $4MM in revenues.