NS Automotive QSP

QUALITY SYSTEM PROCEDURE
QSP 01
4.2.3
Effective Date
April 20, 2015
Revision Level
0
Page
1 of 3
Control of Documents
Uncontrolled copy if NS Automotive Ltd logo NOT in RED
Issued By: Quality Manager Approved By: CEO
PURPOSE
To establish a process that ensures appropriate documentation to support the QMS is
established, maintained, and controlled.
SCOPE
This procedure applies to all documentation used to support the quality system in NS
Automotive Ltd. facilities and affects all employees whose work impacts the realization
of the quality objectives stated in the organization’s Quality Manual.
RESPONSIBILITIES
The Quality Manager is responsible to develop, implement and maintain the QMS and
control related documents.
The NS Automotive Ltd. Management is responsible to review and approve the quality
system documentation.
Functional area managers are responsible for identifying appropriate needs for
document revision and hand over to Quality Manager for consideration.
All the users of documents are responsible to ensure that they are using the latest
versions of the documents as mentioned in Documentation Master List on form QF-
A1.
DEFINITIONS
QM Quality Manager
QMS Quality Management System
Document Information and its supporting medium

QSP 01
4.2.3
Effective Date
April 20, 2015
Revision Level
0
Page
2 of 3
PROCEDURE
All system controlled documents (required by ISO 9001:2008) are identified by a
unique name, number, revision level and effective date to ensure that they are current
and up-to-date.
The Documentation Master List is maintained in form QF-A1 and made available to all
affected and users to ensure that the documents in use are the latest.
All QMS documents are created by the Quality Manager and approved by at least one
member of the Management Team. The creation of new documents and revision of
existing documents follow the same procedure. Any changes/revisions in the
documents are recorded on Document Change Log form QF-A2.
NS Automotive Ltd. Quality Manual, Quality System Procedures, and Work
Instructions have a red color logo of the organisation in the header as a means to
control to preclude the unauthorized use of photocopies. The colored logo does not
apply to system forms. Working copies of forms could be made by photocopying
and/or slight adjustments in the working space without affecting the main contents.
Computer generated documents are backed up once a month and computer software
is protected by anti-virus protection software.
Any changes to product specifications or drawings must be approved by the customer.
However, due to practical limitations and urgency of production priorities, sometimes,
the customer proposes and approves some changes on telephone. The Quality
Manager and the members of Management are authorized to sign and allow any
changes to any document on floor pending formal approval as per established
procedure.
All the users remove the obsolete documents from points of use and handover to the
Quality Manager. The Quality Manager then decides to retain for reference and/or
destroy them by any suitable means.

QSP 01
4.2.3
Effective Date
April 20, 2015
Revision Level
0
Page
3 of 3
Obsolete and photocopied controlled documents may be retained for reference and
training purposes only.
QUALITY RECORDS
Documented Master List form QF-A1
Document Change Log form QF-A2
ASSOCIATED DOCUMENTS
ISO 9001:2008, Clause 4.2.3
NS Automotive Ltd. Quality Manual

QSP 02
4.2.4
Effective Date
April 20, 2015
Revision Level
0
Page
1 of 2
Control of records
Uncontrolled copy if NS Automobile Ltd logo NOT in RED
Issued BY: Quality Manager Approved By: CEO
PURPOSE
To ensure that all records documenting the processes of the QMS are controlled in a
manner that ensures their retention and availability.
SCOPE
This procedure applies to all records identified in the QMS documentation as Quality
Records.
RESPONSIBILITIES
Quality Records are controlled by the functional areas generating the records or as
defined in QSP Manual.
All the employees are responsible for handing over current/obsolete records after
completion to Quality Manager for retention/destruction.
NS Automotive Ltd. Management is responsible for providing all necessary support to
Quality Manager in controlling of records.
DEFINITIONS
QSP Quality System Procedure
Quality Record Document stating results achieved or providing evidence of
activities performed
PROCEDURE
All Quality Records are identified and listed in Records Master List on form QF-A3.
All Quality Records are completed in pen and ink or computer-generated to ensure their
permanency.

QSP 02
4.2.4
Effective Date
April 20, 2015
Revision Level
0
Page
2 of 2
Control of records
Uncontrolled copy if NS Automobile Ltd logo NOT in RED
The integrity of Quality Records is ensured by:
Hard copy records:
Filing in cabinets designed to prevent damage and deterioration and with access
controlled.
Computer-generated records:
Maintaining back-up copies of all the data files (once a month) with access controlled to
prevent unauthorized changes.
Quality Records clearly identify the process or product they are traceable to.
The retention times for Quality Records are mentioned in Records Master List QF-A3.
Obsolete Quality Records, when they are due for disposal, are handed over to Quality
Manager for destruction by shredding or any other suitable means.
Once the data is fed into computer and/or records are maintained electronically, there is
no need to save hard copies. Hard copies may be destroyed, or saved for reference only.
QUALITY RECORDS
Records Master List on form QF-A3
ISO 9001:2008, Clause 4.2.4

QSP 03
8.2.2
Effective Date
April 20, 2015
Revision Level
0
Page
1 of 4
Internal Quality Audits
PURPOSE
To ensure that internal quality management system audits are planned, scheduled,
and concluded thoroughly and effectively.
SCOPE
This procedure applies to all internal quality management system audit activities.
RESPONSIBILITIES
The Quality Manager is responsible for planning, scheduling, and conducting the
internal audits.
The Quality Manager is responsible for leading the internal audit activities with
assistance from functional area staff where required.
Where functional area personnel are part of the audit team, the Quality Manager is
responsible for training them in internal auditing techniques and ensuring that they are
independent from the area being audited.
All the employees are responsible for cooperating with the audit team for required
activities.
The Management team is responsible for extending full support to the audit team and
provides necessary resources in conducting internal audits.
The Quality Manager is responsible for advising the Management Team of audit
findings and plans for their resolution.
DEFINITIONS
CAR Corrective Action Request
PROCEDURE
The following process map and table give details of the steps in conducting the internal
audits.

QSP 03
8.2.2
Effective Date
April 20, 2015
Revision Level
0
Page
2 of 4
Process Map for Internal Audit
Internal Audit
Team
Requirements
Train Audit
Team
Notify
Functional
Area
Develop Audit
Checklist
Brief Audit
Team
Conduct
Internal Audit
Generate CAR
Produce Audit
Report
Distribute
Audit Report
Audit Follow-
Up

QSP 03
8.2.2
Effective Date
April 20, 2015
Revision Level
0
Page
3 of 4
Steps Action
Internal Audit
Team
Requirements
The Quality Manager determines the makeup of audit team based on:
 Impact on the overall quality system
 Corrective Action history
 Results of previous audits
 Customer Feedback
Train Audit
Team
The Quality Manager conducts audit team training:
 For training internal auditors
 Refresher training only (4 Hours)
 For new internal auditors
 Full internal audit training (8 Hours)
Notify
Functional
Area
The Quality Manager notifies the functional are to be audited 5 working
days in advance before the scheduled audit. This notice includes:
 Date and time of audit
 Scope of audit
 Audit team membership
 Any special resources required
Develop Audit
Checklist
The Quality Manager develops audit checklist based on:
 ISO requirements
 Customer and regulatory requirements
 Previous audit findings
 New process implemented
Brief Audit
Team
The Quality Manager holds audit team briefing meeting to review audit
checklist and any potential area of conflict
Conduct
Internal Audit
The Audit team conducts internal audit using checklist
Notes are made during the audit for findings with objective evidence as
well as opportunities for improvement
Generate CAR
Audit team generates CAR
Opportunities for improvement are not subject to CAR process

QSP 03
8.2.2
Effective Date
April 20, 2015
Revision Level
0
Page
4 of 4
Produce Audit
Report
The Quality Manager produces the audit report with assistance from audit
team, including:
 Date and time of audit
 Scope of audit
 Audit team members and lead auditor
 CAR raised
 Observations for improvement
Distribute
Audit Report
The Quality Manager processes the completes CAR and distributes the
audit report:
 One copy for Quality record
 One copy for concerned functional are audited
Audit Follow-
up
The Quality Manager follows up with functional areas to ensure that CAR
are promptly acted upon
QUALITY RECORDS
Internal Audit Plan on form QF 15a
Internal Audit Checklist on form QF 15b
Internal Audit Nonconformity Report on form QF 15c
Internal Audit Summary on form QF 15d
ISO 9001:2008, Clause 8.2.2

QUALITY SYSTEM PROCEDDURE
QSP 04
8.3
Effective Date
April 20, 2015
Revision Level
0
Page
1 of 3
Control of Non-Conforming Product
Uncontrolled copy if NS Automotive LTD. logo NOT in RED
PURPOSE
To ensure the integrity of products is maintained by identifying and controlling
nonconforming products.
SCOPE
This procedure applies to all nonconforming products.
RESPONSIBILITIES
Quality Control and production personnel are responsible for identifying
nonconforming products in their inspections.
Purchasing Manager is responsible for identifying nonconforming products/parts
purchased from suppliers.
Quality Manager and NS Automotive Ltd. Management are responsible for final
disposal of nonconforming product.
DEFINITIONS
Nonconforming Product Products that do not meet the specified requirements
Reuse Use the product with customer approval again
Rework Action on a nonconforming product to make it conform to
the requirements
Repair Action on a nonconforming product to make it acceptable
for intended use
Scrap Action on a nonconforming product to preclude its
originally intended use

QSP 04
8.3
Effective Date
April 20, 2015
Revision Level
0
Page
2 of 3
PROCEDURE
Quality Inspector identifies all nonconforming products from in-house production.
A red tag is issued to nonconforming products bearing job #, part #, quantity affected,
date, and suspected nonconformity. A yellow tag may be issued in case of any
ambiguity or when the product requires re-inspection.
Nonconforming products are kept in segregated quarantine area to preclude its
misuse.
Quality Manager logs the details on form QF 10. He then records the details of the
discrepant condition on quality form QF 18. In the event of non-availability of Quality
Manager, any member of the Management takes care of his responsibilities.
Quality Manager, in consultation with a member of Management decides the action to
be taken for disposition of the nonconforming product that may be:
 Reuse
 Rework
 Repair
 Scrap
Customer approval may be necessary of it affects them. A new tag is issued to the
product after a disposition decision is taken stating the status of the product. Green
tag may be issued if the product has been approved for use. Corrective action request
may have to be initiated, if necessary.
The activities are recorded on CAR by the Quality Manager who finally closes CAR
after its completion
QUALITY RECORDS

QSP 04
8.3
Effective Date
April 20, 2015
Revision Level
0
Page
3 of 3
Corrective Action Request on form QF 18
NCR Log form QF 10
ISO 9001:2008, Clause 8.2.2

QSP 05
8.5
Effective Date
April 20, 2015
Revision Level
0
Page
1 of 4
Corrective and Preventive Actions
PURPOSE`
To establish a process that promptly identifies the root cause of nonconformities so
that corrective and preventive actions could be taken to prevent recurrence of the
problem.
SCOPE
This procedure applies to all elements of the QMS and the applicable functional
departments.
RESPONSIBILITIES
The Quality Manager is responsible for coordination, recording, and verification of
corrective and preventive actions related to the QMS.
Functional area management is responsible for providing appropriate technical
expertise in the analysis and execution of corrective and preventive actions in a prompt
and efficient manner.
NS Automotive Ltd. Management is responsible for extending full support to the
Quality Manager in ensuring prompt and effective corrective and preventive actions.
DEFINITIONS
CAR Corrective Action Request
Root Cause The fundamental reason for the nonconformity that, if
corrected, would prevent recurrence
Corrective Action Action to eliminate the cause of a detected nonconformity
Preventive Action Action to eliminate the cause of a potential nonconformity
Nonconformity Non-fulfillment of a requirement

QSP 05
8.5
Effective Date
April 20, 2015
Revision Level
0
Page
2 of 4
PROCEDURE
The following process map and table give details of the steps for corrective and
preventive actions.
Identify
Nonconformity
Evaluate
Nonconformity
Analyse for
Root Causes
Determine
Appropriate
Corrective/
Preventive
Action
Monitor
Corrective/
Preventive
Action
Dispose
Nonconformin
g Product

QSP 05
8.5
Effective Date
April 20, 2015
Revision Level
0
Page
3 of 4
Steps Action
Identify
Nonconformity
Quality related nonconformities are identified through:
 Internal Audits
 Customer complaints/concerns
 Inspections
Quality Manager logs identified nonconformities on NCR
Log form QF 10
Evaluate
Nonconformity
Non-conformance are evaluated by Quality Manager and
affected functional area personnel for impact on:
 Performance
 Customer satisfaction
 Application requirements
Analyze for Root
Causes
Quality Manager, with inputs from functional area, analyzes
for root causes and enters on CAR form QF 18
Determine
Appropriate
Corrective/Preventive
Action
Functional area management with assistance from Quality
Manager develops corrective and preventive actions
Monitor
Corrective/Preventive
Action
Quality Manager monitors the corrective and preventive
actions
Dispose
Nonconforming
Product
Nonconforming product is disposed in accordance with
QSP 04(8.3)

QSP 05
8.5
Effective Date
April 20, 2015
Revision Level
0
Page
4 of 4
QUALITY RECORDS
Corrective Action Request on form QF 18
Preventive Action Report on form QF 19
NCR Log on form QF 10
ISO 9000:2005, Clause 3.6
ISO 9001:2008, Clause 8.5
NS Automotive Ltd. Quality System Procedure QSP 04 (8.3)

NS Automotive QSP

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