The document discusses quality assurance in haemostasis laboratory testing. It outlines the importance of accuracy and precision in test results. There are three main types of quality assurance: internal quality control, external quality control, and participation in proficiency testing programs. The document also describes pre-analytic, analytic, and post-analytic factors that can affect test results and outlines standard operating procedures to ensure quality at each stage of testing. Maintaining reliable test results requires strict control of all variables from specimen collection through analysis and reporting.