Jeremy Pearce is Senior Manager of Learning Innovation & Technology at Royal Bank of Canada and he will talk about how he has made learning and development central to the changing face of a complex and dynamic organisation of more than 90,000 people. Here he offers practical insights that demonstrate his success and practical advice on how you can deliver similar value.

1. Royal Bank of Canada
Jeremy Pearce
Senior Manager – Learning
Innovation & Technology

2. > 80,000 employees worldwide | 16 million+ clients | 38 countries
Goals
RBC’s Vision

3. Let’s Talk…
“Challenge of L&D to stay relevant and how
we deliver.”
“Fast pace of change and staying aligned to
business goals.”
“How we run a well oiled content engine”

4. UNDERSTAND
Understand
organizational
and individual
problems and
skills gaps
BUILD
Develop, buy or
curate learning
content and
experiences
MANAGE
Manage and
deliver live events
and digital
content
CONNECT
Connect people
to their peers,
mentors or
managers
ENGAGE
Aggregate,
integrate and
target L&D
resources
MEASURE
Report, assess
and analyze L&D
activity
ENABLE
Inform career,
talent and
business decisions
Strategy
Opportunities
PEOPLE
CREATE
BUY
CURATE
EVENTS
DIGITAL
COLLABORATE
COACH
AGGREGATE
INTEGRATE
PERSONALIZE
REPORT
ANALYZE
INDIVIDUALS
ORGANIZATIONS
ASSESS
Ecosystem
How we keep pace

5. The old value chain
Occasional, event-driven and standardized
ANALYZE
DESIGN
EVALUATE
1 2 5
DEVELOP
3
IMPLEMENT
4

6. The new value chain
Continuous, career-long and personalized
UNDERSTAND
BUILD
MANAGE
CONNECT
ENGAGE
MEASURE
ENABLE1
2
3
4
6
7
<
5
<

7. Ecosystem
How we keep pace
UNDERSTAND
Understand
organizational
and individual
problems and
skills gaps
BUILD
Develop, buy or
curate learning
content and
experiences
PERFORMANCE
Opportunities
People
CREATE
BUY
CURATE
MANAGE
Manage and
deliver live events
and digital
content
CONNECT
Connect people
to their peers,
mentors or
managers
ENGAGE
Aggregate,
integrate and
target L&D
resources
MEASURE
Report, assess
and analyze L&D
activity
ENABLE
Inform career,
talent and
business decisions
EVENTS
DIGITAL
COLLABORATE
COACH
AGGREGATE
INTEGRATE
PERSONALIZE
REPORT
ANALYZE
INDIVIDUALS
ORGANIZATIONS
ASSESSStrategy
Opportunities
PEOPLE

8. Understand:
Strategy
• Focus on strategy and
enabling people

9. “I don’t help people learn; I
help them solve problems.”
- JD Dillon
Understand:
Opportunities

10. Performance Consultant
Understand:
Opportunities

11. Source: LearningSolutions Mag May 16/17
Understand:
Opportunities
Work Backwards

12. Understand:
People
What is their Reality?

13. Understand:
People
5 Moments
Worker
NEW
MORE
APPLY
SOLVE
CHANGE
Source: Mosher and Gottfredson 2012

14. Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTAND
Understand
organizational
and individual
problems and
skills gaps
BUILD
Develop, buy or
curate learning
content and
experiences
PERFORMANCE
Opportunities
People
CREATE
BUY
CURATE
MANAGE
Manage and
deliver live events
and digital
content
CONNECT
Connect people
to their peers,
mentors or
managers
ENGAGE
Aggregate,
integrate and
target L&D
resources
MEASURE
Report, assess
and analyze L&D
activity
ENABLE
Inform career,
talent and
business decisions
EVENTS
DIGITAL
COLLABORATE
COACH
AGGREGATE
INTEGRATE
PERSONALIZE
REPORT
ANALYZE
INDIVIDUALS
ORGANIZATIONS
ASSESSStrategy
Opportunities
PEOPLE
Ecosystem
How we keep pace

15. Adapt what is useful,
reject what is useless,
and add what is
specifically your own.
MARTIAL ARTIST, BRUCE LEE
Bruce Lee, Tao of Jeet Kune Do, 1975

16. “Curation is the art/science
of identifying the best
information for the
organization and providing
context and order to it.”
- Bersin by Deloitte
Build:
Curation
Aggregate/Filter/Organize
+
Contextualize/Share
+
Receive Feedback
LMS
Instructor-
led classes
Videos
Webinars
Custom
Portals
Online
Courses
MOOCs
Books
Articles
Live
Events

17. Yesterday’s L&D is not enough
to build tomorrow’s skills
Source: Royal Bank of Canada, Humans Wanted: How Canadian Youth Can Thrive in the Age of Disruption, 3/2018
50%
of Canadian jobs will require far different
skills within the next decade than they
do now.

18. How many
things do you
use to learn
and grow?

19. 209 Articles
59 Videos
21 Podcasts
10 Events
2 Books
2 Courses
21 Topics
35 Sources
3 Devices
I’ll bet
it’s a lot more
than you think
Source: Degreed data, 2/2018 to 9/2018

20. Build:
Buy
Build A Library

21. Build:
Create
Keep it Simple

22. Build:
Create
“Do the least amount
of work possible to
solve the problem.”
- Clark Quinn

23. Worker
NEW
MORE
APPLY
SOLVE
CHANGE
Build:
Create
Courses - usually
not the answer
Source: Mosher and Gottfredson 2012

24. Fill your Toolbox
Build:
Create

25. Our Success
Our Projects (Fiscal 2017 team of 4)
• 58 new learning solutions were designed, developed, and deployed
• 22 new pages of curated content aligned to Professional & Technical Capabilities
were created
• 4.74 our of 5 stars

26. In Summary
Understand:
• Business strategy, problems, opportunities and how learning can enable or solve
• The importance of performance consulting and quick wins
• Outcomes before content
• The reality of who were are trying to help
• Aligning to the 5 moments
Build:
• L&D cannot keep pace with the modern employee or business by just "creating"
• Curate or buy what is useful
• Create what you need to, but keep it simple, do the least