Research study - the key findings of Digital Enterprise Journal's research study based on insights from more than 800 organizations.
Author: Bojan Simic, President and Chief Analyst, Digital Enterprise Journal
DEJ's AIOps research study titled - Strategies of Top Performing Organizations in Deploying AIOps is based on insights from 1,100+ organizations (721 of them using AIOps capabilities).
Modernizing IT Operations for Digital EconomyBojan Simic
Research study based on insights from more than 900 organizations. Includes analysis of 14 key areas for making IT Operations effective in Digital Economy.
Research study based on insights from more than 900 organizations. Includes analysis of 14 key areas for making IT Operations effective in Digital Economy
Shared Service Centers: Risks & Rewards in the Time of CoronavirusCognizant
Our recent research reveals that organizations are reassessing the pros and cons of captive services. Companies are twice as likely to reduce than increase their use of shared service centers.
Digital Enterprise Journal identified 20 technology vendors that are providing innovative solutions for extracting business context from IT monitoring data and enabling multiple non-IT job roles to make better informed decisions. It should be noted that the primary purpose of the majority of these solutions is still IT performance monitoring, but their ability to provide business insights make them more valuable for end-user organizations, especially those that are looking to become digital businesses.
Manufacturers were hard hit by COVID-19, but our research reveals the next best steps to take, based on the investments digital leaders in the industry have made and plan to make.
Are you managing GRC in the most effective manner? Is it contributing to business governance or becoming a burden ? We will discuss the current state of GRC and recognized business drivers as well as supportive risk management infrastructures. Strategies for the alignment of business interests with enterprise GRC programs to establish a complete, auditable, less time consuming program which benefits from management visibility and compliance readiness will additionally be presented. Utilize GRC to manage your business, not to burden it.
James P Finn, Modulo
James has twenty five years experience in security and disaster recovery consulting, managing and delivering enterprise solutions to more than 200 worldwide commercial and government clients.
He has held various management and consulting positions in the information security field including as a worldwide IBM Corporate Auditor for Information Security reporting to the Corporation’s Board of Directors and the as the founding Principal of both the IBM and Unisys Security Consulting Practices and as Vice President of Risk Management for Modulo.
He has consulted in more than 38 countries (U.S., Asia, Europe, South America) on business, technical security and recovery solutions to assist clients to achieve and maintain effective goverance across the full spectrum of security and business recovery disciplines. James is a Microsoft MSRA trained assessor, a KPMG trained SOX auditor and also holds Business Continuity certifications.
He is frequently requested as a speaker at international industry conferences, live webcasts and TV and radio news shows and is the author of over 50 media articles on computer security
DEJ's AIOps research study titled - Strategies of Top Performing Organizations in Deploying AIOps is based on insights from 1,100+ organizations (721 of them using AIOps capabilities).
Modernizing IT Operations for Digital EconomyBojan Simic
Research study based on insights from more than 900 organizations. Includes analysis of 14 key areas for making IT Operations effective in Digital Economy.
Research study based on insights from more than 900 organizations. Includes analysis of 14 key areas for making IT Operations effective in Digital Economy
Shared Service Centers: Risks & Rewards in the Time of CoronavirusCognizant
Our recent research reveals that organizations are reassessing the pros and cons of captive services. Companies are twice as likely to reduce than increase their use of shared service centers.
Digital Enterprise Journal identified 20 technology vendors that are providing innovative solutions for extracting business context from IT monitoring data and enabling multiple non-IT job roles to make better informed decisions. It should be noted that the primary purpose of the majority of these solutions is still IT performance monitoring, but their ability to provide business insights make them more valuable for end-user organizations, especially those that are looking to become digital businesses.
Manufacturers were hard hit by COVID-19, but our research reveals the next best steps to take, based on the investments digital leaders in the industry have made and plan to make.
Are you managing GRC in the most effective manner? Is it contributing to business governance or becoming a burden ? We will discuss the current state of GRC and recognized business drivers as well as supportive risk management infrastructures. Strategies for the alignment of business interests with enterprise GRC programs to establish a complete, auditable, less time consuming program which benefits from management visibility and compliance readiness will additionally be presented. Utilize GRC to manage your business, not to burden it.
James P Finn, Modulo
James has twenty five years experience in security and disaster recovery consulting, managing and delivering enterprise solutions to more than 200 worldwide commercial and government clients.
He has held various management and consulting positions in the information security field including as a worldwide IBM Corporate Auditor for Information Security reporting to the Corporation’s Board of Directors and the as the founding Principal of both the IBM and Unisys Security Consulting Practices and as Vice President of Risk Management for Modulo.
He has consulted in more than 38 countries (U.S., Asia, Europe, South America) on business, technical security and recovery solutions to assist clients to achieve and maintain effective goverance across the full spectrum of security and business recovery disciplines. James is a Microsoft MSRA trained assessor, a KPMG trained SOX auditor and also holds Business Continuity certifications.
He is frequently requested as a speaker at international industry conferences, live webcasts and TV and radio news shows and is the author of over 50 media articles on computer security
Accelerating Digital Business in a Cloud-First WorldPerficient, Inc.
According to research firm IDC, by 2018 more than 50% of enterprise IT infrastructures and software investments will be cloud based. What does that mean for you in a competitive landscape? Without a cloud foundation to drive digital transformation, your ability to compete will be crippled.
Guest speaker Gard Little, an IDC analyst, and Joel Thimsen, a director of cloud and DevOps at Perficient, launched our new Cloud First, Business-Driven webinar series, designed for line of business and IT leaders, exploring how to bring corporate strategies to life with the cloud.
Our cloud experts highlighted key findings of IDC research and shared Cloud First strategies for:
-Adopting a digital business mindset and customer-centric mantra
-Achieving business optimization and intelligence goals
-Overcoming organizational velocity challenges
-Accelerating new strategies and innovation
-Creating value and increasing profitability
CIOs tell The Economist Magazine's Intelligence Unit how they're becoming more strategic to their businesses via
http://pinterest.com/pin/251920172879153093/
Designing Enhanced Supervision for the Evolving Wealth Management Ecosystemaccenture
Converging and rapidly evolving industry trends are creating a new wealth management environment demanding Wealth Managers redefine supervisory governance to best support the firm’s growth strategies while balancing strong risk management. In this new Accenture Finance & Risk presentation we explore the evolving wealth management trends and challenges and outline four key business supervision design questions to support sustainable, long-term growth.
Integration allows rapid business reconfiguration to create new business models and ecosystems while continually optimizing customer experience and business operations.
Data Trends for 2019: Extracting Value from DataPrecisely
To get the most business value from data, you need to keep up with the latest tech trends – or do you?
View this webinar on-demand as we share the results from our 2019 Data Trends Survey! We'll reveal what organizations around the world are really up to at the intersection of technology, big data and business.
Key topics include:
• Business initiatives getting the most IT support in 2019
• Highest-priority IT initiatives
• Tech adoption rates, benefits and challenges
Economist Intelligence Unit 2013 report explores the business impact of strategic CIOs and offers advice to CIOs transitioning to a more strategic role.
Maclear’s IT GRC Tools – Key Issues and TrendsMaclear LLC
Maclear specializes in enterprise governance, risk and compliance (eGRC) solutions. The IT GRC Solution integrates various business functions such as IT governance, policy management, risk management, compliance management, audit management, and incident management. Enables an automated and workflow driven approach to managing, communicating and implementing IT policies and procedures across the enterprise
Read More at: http://www.maclear-grc.com/
Accenture's six-country survey among 180 C-level health executives says adoption of AI is measured, but real.
The survey assessed beliefs about market maturity, practical and clinical challenges to the adoption of AI in healthcare.
Enthusiasm for AI (artificial intelligence) is high among health executives, with people skills the most important implementation success factor.
Sufficient staff training/ expertise is rated the most important success factors for AI implementation (ranked in top three by 73 percent of execs).
Visit https://accntu.re/2T4KuXb to learn more.
3gamma whitepaper the state of it service management in agile organizations (...Jens Ekberg
3gamma's whitepaper on The state of IT service management in agile organizations.
Swedish companies are struggling with the balance between governance, control and stability, and the need for greater innovation and flexibility. Conflicting forces are driving complexity. Regulatory requirements are increasing the demand for greater control and governance whilst at the same time customer demands are accelerating and changing. IT is caught in the middle – trying to balance stability, control and maintaining operations whilst, at the same time, delivering innovation.
3gamma has surveyed 100 IT leaders on how to manage the balance between control and innovation with a special focus on the perceived conflict between IT service management frameworks and agile methodologies.
An agile IT organization is not created through the adoption of an agile development methodology. There is no quick fix. Becoming a high-performing IT organization cannot be attributed to a single factor. It is done through focused execution of a business-driven IT strategy encompassing people, processes and technology.
3gamma’s survey shows that the issues experienced within the participating organizations can’t be attributed to any specific methodology or framework. They are generic and wide-spread.
From the financial sector, through retail, to media, the pre-requisites vary. The companies and organizations within 3gamma’s study that are successful in meeting their businesses’ requirements, regardless of size or industry, share a set of common traits:
* Customer centricity
* Communication
* Continuous improvement
* Removing obstacles
Data and Findings - Accelerating IT Transformation with DATAMatt Mandich
Despite a global IT spend of over $4 Trillion, 67% of CEOs & CIOs are misaligned on how IT should be enabling the business* With the dramatic increase in digital technology & the business’s appetite to understand and enable their own innovations through technology, CIOs are challenged with the need to rapidly understand business inputs, stakeholder satisfaction, and assess their own teams internal capabilities. A new model is needed to enable the CIO to rapidly make decisions, prove success & analyze challenges with DATA.
By the Numbers:
• 66% of CEOs don’t understand how to use IT to transform the business.
• 84% of IT Organizations score below 80% on IT satisfaction
• 43% of CIOs overestimate the size of their next budget.
• 78% of CEOs/CIOs are aligned on what IT issues impede innovation BUT are Highly Misaligned on the Business Barriers that Impede Innovation
• 72% of business leaders misjudge which services really matter to them
* Info-Techs CEO/CIO Alignment study
Executives would like to see IT take the lead in improving organisational agility, but to do so requires the ability to manage change in the face of complexity.
Organizations today are discovering new realities around the cloud and data center, IT supply chain management, the modern workplace and digital transformation. For the 2019 Insight Intelligent Technnology™ Index, we surveyed 400 IT professionals to assess how they’re optimizing technology to unlock these growth opportunities. Explore the key takeaways.
The 6 Steps to Becoming a Top-Performing Organization in Managing IT OperationsOpsRamp
Join OpsRamp and Bojan Simic, Founder and Chief Analyst at The Digital Enterprise Journal, for an insightful discussion on how top-performing IT organizations have successfully redefined the role of IT operations, including:
- Deploying platforms for greater operational intelligence
- Modernizing IT incident management strategies
- Incorporating automation into everything ITOps
- Taking a customer-centric approach to managing IT
https://www.brighttalk.com/webcast/17791/378577?utm_source=OpsRamp&utm_medium=brighttalk&utm_campaign=378577
Learn more at https://www.opsramp.com
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more:
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
DEJ's AIOps research study titled - Strategies of Top Performing Organizations in Deploying AIOps is based on insights from 1,100+ organizations (721 of them using AIOps capabilities).
Accelerating Digital Business in a Cloud-First WorldPerficient, Inc.
According to research firm IDC, by 2018 more than 50% of enterprise IT infrastructures and software investments will be cloud based. What does that mean for you in a competitive landscape? Without a cloud foundation to drive digital transformation, your ability to compete will be crippled.
Guest speaker Gard Little, an IDC analyst, and Joel Thimsen, a director of cloud and DevOps at Perficient, launched our new Cloud First, Business-Driven webinar series, designed for line of business and IT leaders, exploring how to bring corporate strategies to life with the cloud.
Our cloud experts highlighted key findings of IDC research and shared Cloud First strategies for:
-Adopting a digital business mindset and customer-centric mantra
-Achieving business optimization and intelligence goals
-Overcoming organizational velocity challenges
-Accelerating new strategies and innovation
-Creating value and increasing profitability
CIOs tell The Economist Magazine's Intelligence Unit how they're becoming more strategic to their businesses via
http://pinterest.com/pin/251920172879153093/
Designing Enhanced Supervision for the Evolving Wealth Management Ecosystemaccenture
Converging and rapidly evolving industry trends are creating a new wealth management environment demanding Wealth Managers redefine supervisory governance to best support the firm’s growth strategies while balancing strong risk management. In this new Accenture Finance & Risk presentation we explore the evolving wealth management trends and challenges and outline four key business supervision design questions to support sustainable, long-term growth.
Integration allows rapid business reconfiguration to create new business models and ecosystems while continually optimizing customer experience and business operations.
Data Trends for 2019: Extracting Value from DataPrecisely
To get the most business value from data, you need to keep up with the latest tech trends – or do you?
View this webinar on-demand as we share the results from our 2019 Data Trends Survey! We'll reveal what organizations around the world are really up to at the intersection of technology, big data and business.
Key topics include:
• Business initiatives getting the most IT support in 2019
• Highest-priority IT initiatives
• Tech adoption rates, benefits and challenges
Economist Intelligence Unit 2013 report explores the business impact of strategic CIOs and offers advice to CIOs transitioning to a more strategic role.
Maclear’s IT GRC Tools – Key Issues and TrendsMaclear LLC
Maclear specializes in enterprise governance, risk and compliance (eGRC) solutions. The IT GRC Solution integrates various business functions such as IT governance, policy management, risk management, compliance management, audit management, and incident management. Enables an automated and workflow driven approach to managing, communicating and implementing IT policies and procedures across the enterprise
Read More at: http://www.maclear-grc.com/
Accenture's six-country survey among 180 C-level health executives says adoption of AI is measured, but real.
The survey assessed beliefs about market maturity, practical and clinical challenges to the adoption of AI in healthcare.
Enthusiasm for AI (artificial intelligence) is high among health executives, with people skills the most important implementation success factor.
Sufficient staff training/ expertise is rated the most important success factors for AI implementation (ranked in top three by 73 percent of execs).
Visit https://accntu.re/2T4KuXb to learn more.
3gamma whitepaper the state of it service management in agile organizations (...Jens Ekberg
3gamma's whitepaper on The state of IT service management in agile organizations.
Swedish companies are struggling with the balance between governance, control and stability, and the need for greater innovation and flexibility. Conflicting forces are driving complexity. Regulatory requirements are increasing the demand for greater control and governance whilst at the same time customer demands are accelerating and changing. IT is caught in the middle – trying to balance stability, control and maintaining operations whilst, at the same time, delivering innovation.
3gamma has surveyed 100 IT leaders on how to manage the balance between control and innovation with a special focus on the perceived conflict between IT service management frameworks and agile methodologies.
An agile IT organization is not created through the adoption of an agile development methodology. There is no quick fix. Becoming a high-performing IT organization cannot be attributed to a single factor. It is done through focused execution of a business-driven IT strategy encompassing people, processes and technology.
3gamma’s survey shows that the issues experienced within the participating organizations can’t be attributed to any specific methodology or framework. They are generic and wide-spread.
From the financial sector, through retail, to media, the pre-requisites vary. The companies and organizations within 3gamma’s study that are successful in meeting their businesses’ requirements, regardless of size or industry, share a set of common traits:
* Customer centricity
* Communication
* Continuous improvement
* Removing obstacles
Data and Findings - Accelerating IT Transformation with DATAMatt Mandich
Despite a global IT spend of over $4 Trillion, 67% of CEOs & CIOs are misaligned on how IT should be enabling the business* With the dramatic increase in digital technology & the business’s appetite to understand and enable their own innovations through technology, CIOs are challenged with the need to rapidly understand business inputs, stakeholder satisfaction, and assess their own teams internal capabilities. A new model is needed to enable the CIO to rapidly make decisions, prove success & analyze challenges with DATA.
By the Numbers:
• 66% of CEOs don’t understand how to use IT to transform the business.
• 84% of IT Organizations score below 80% on IT satisfaction
• 43% of CIOs overestimate the size of their next budget.
• 78% of CEOs/CIOs are aligned on what IT issues impede innovation BUT are Highly Misaligned on the Business Barriers that Impede Innovation
• 72% of business leaders misjudge which services really matter to them
* Info-Techs CEO/CIO Alignment study
Executives would like to see IT take the lead in improving organisational agility, but to do so requires the ability to manage change in the face of complexity.
Organizations today are discovering new realities around the cloud and data center, IT supply chain management, the modern workplace and digital transformation. For the 2019 Insight Intelligent Technnology™ Index, we surveyed 400 IT professionals to assess how they’re optimizing technology to unlock these growth opportunities. Explore the key takeaways.
The 6 Steps to Becoming a Top-Performing Organization in Managing IT OperationsOpsRamp
Join OpsRamp and Bojan Simic, Founder and Chief Analyst at The Digital Enterprise Journal, for an insightful discussion on how top-performing IT organizations have successfully redefined the role of IT operations, including:
- Deploying platforms for greater operational intelligence
- Modernizing IT incident management strategies
- Incorporating automation into everything ITOps
- Taking a customer-centric approach to managing IT
https://www.brighttalk.com/webcast/17791/378577?utm_source=OpsRamp&utm_medium=brighttalk&utm_campaign=378577
Learn more at https://www.opsramp.com
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more:
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
DEJ's AIOps research study titled - Strategies of Top Performing Organizations in Deploying AIOps is based on insights from 1,100+ organizations (721 of them using AIOps capabilities).
The study is based on insights from more than 800 organizations and its key goals are to: 1) identify a class of top performing organizations (TPOs - top 20% of the survey based on their performance in managing engineering teams); 2) analyze key capabilities that are having the strongest impact on their TPO status: 3) highlight business benefits of being a part of the top performing class.
Disruptive outsourcing leaps to the front. Our 2018 survey of more than 500 executives from leading organizations indicates that disruptive outsourcing solutions—led by cloud and automation—are fundamentally transforming traditional outsourcing. https://deloi.tt/2x7zxb8
To assess the current state of digital process automation within the federal government, Accenture engaged Market Connections to survey 200 federal government executives across both defense and civilian agencies. The survey was fielded in February-March 2018. These were program leaders with mission, business or operational responsibilities for business processes and service delivery within their agency. Read more https://accntu.re/2D9Kj3B
EMA research consistently tracks IT service management (ITSM) as a hub of digital transformation and change.
What’s new are the ways artificial intelligence (AI), automation, and analytics are redefining ITSM’s role in
business innovation, services, and organizational reinvention. Although potentially game-changing, these
advances are not challenge-free. Technological complexity, functional understanding, resource allocation, and
simple resistance to change all exert a drag on adoption
With recent dramatic changes in our global workforce, economy, and environment, the need for digital business transformation is now proven to be critical.
These slides—based on the webinar from leading IT research firm EMA and Redwood Software—explain why you should prioritize digital transformation in your organization and support those efforts with workload automation.
The not-for-profit finance software survey 2013Access Group
72% of not-for-profit finance professionals want an "easy to use" software solution. Check out our infographic and complete survey report here: http://access.gp/NFPsurvey13
More than 60% of providers struggle to derive optimal value from their EHRs and 85% believe consumer self-pay will continue to impact their organizations, according to an annual HFMA/Navigant survey of 108 provider CFOs and revenue cycle executives.
OPEN SOURCE BPM vs. Programación (RED HAT)Kay Winkler
Según Forrester, desarrolladores consideran Open Source BPM como una alternativa atractiva a la codificación "manual" -
"En los equipos de tecnología se tendrán que iniciar a mirar más allá de los conceptos erróneos comunes acerca de BPM de código abierto en la evaluación de diferentes opciones con el fin de acelerar el desarrollo y la entrega de aplicaciones más sofisticadas..."
The cognitive advantage insights from early adopters on driving business va...Diego Alberto Tamayo
The cognitive advantage
Cognitive computing is quickly emerging as a transformative technology that enables
organizations to gain business advantage. Also referred to as artificial intelligence (AI), cognitive
technology augments human expertise to unlock new intelligence from vast quantities of data and
to develop deep, predictive insights at scale. This shift to systems that can reason and learn is
especially germane to the bottom line; the cognitive era is here in large part because it makes
practical business sense.
This presentation reviews key trends in the IT industry, including shifts in customer buying preferences, cloud computing, mobility, data, security and managed services
It implement-it-asset-management-executive-briefVisal Thach
IT asset management (ITAM)’s real value doesn’t emerge from compliance; it comes from strengthening other IT services.
Proactive asset management can prevent an audit from happening.
Treat ITAM like a process, not a project.
Impact and Result
Develop an IT asset management standard operating procedure.
Draft a list of technical requirements for an ITAM solution to help generate a shortlist.
Save thousands on lost or stagnant equipment and costly data breaches.
Improve other processes by leveraging IT asset data.
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UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
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Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
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The Roadmap to Becoming a Top Performing Organization in Managing IT Operations
1. The key findings of Digital Enterprise Journal's
research study based on insights from more than 800
organizations.
The final study will be published in August of 2019
The Roadmap to Becoming a Top
Performing Organization in Managing IT
Operations
Research study – key findings
Bojan Simic, President and Chief Analyst
Digital Enterprise Journal
8. Our analysis is centered around highlighting capabilities that are enabling these
organizations to outperform their peers and industry averages.
These capabilities are grouped in 4 categories – Strategy, Process, Organization and
Technology
Key Attributes of
Top Performing Organizations
18. Digital Enterprise Journal
Digital Enterprise Journal (DEJ) brings together the most advanced concepts from
analyst research and media industries. Our publications are driven by ongoing
survey research and their coverage spans across all major business-to-business
technologies.
DEJ operates as a subsidiary of Cognanta Inc. Cognanta is a research firm
dedicated to helping business professionals understand the impact of technology
deployments on their key goals.
Visit us at dej.cognanta.com