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http://arp.sagepub.com/content/early/2016/05/13/0275074016649260.short
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CHALLENGE
Gather inspiration and insights to design a better experience for people on public transportation in central Italy area.
FOCUS
Gather insights to design a better travel experience for commuters, who travel every day to work by train, and who often face the train delays.
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These slides are adapted from a talk I gave at the Welsh Government's Marketing Awards for the LAM sector, in 2017.
It offers a primer on UX - User Experience - and how ethnography and design might be used in the library, archive and museum worlds to better understand our users. All good marketing starts with audience insight.
The presentation covers the following:
1) An introduction to UX
2) Ethnography, with definitions and examples of 7 ethnographic techniques
3) User-centred design and Design Thinking
4) Examples of UX-led changes made at institutions in the UK and Scandinavia
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Stakeholder Engagement and Public Information Through Social Media: A Study o...Marco Bellucci
Manetti, G., Bellucci, M., & Bagnoli, L. (2016). Stakeholder Engagement and Public Information Through Social Media: A Study of Canadian and American Public Transportation Agencies. The American Review of Public Administration. doi:10.1177/0275074016649260
http://arp.sagepub.com/content/early/2016/05/13/0275074016649260.short
TDOT 25-Year Long-Range Transportation Policy Plan: Public Involvement ProcessRPO America
During the 2016 National Regional Transportation Conference, Stacy Morrison and Jonathan Russell shared a presentation on the Tennessee DOT's long-range transportation policy plan and the extensive public involvement process that went into developing it.
Public transportation - Insights reportDaniele Iori
BETTER EXPERIENCES FOR PUBLIC TRANSPORTATION
Insights report
This document is an abstract of a research activity made during the IDEO U course: "Insights for Innovation".
CHALLENGE
Gather inspiration and insights to design a better experience for people on public transportation in central Italy area.
FOCUS
Gather insights to design a better travel experience for commuters, who travel every day to work by train, and who often face the train delays.
UX, ethnography and possibilities: for Libraries, Museums and ArchivesNed Potter
These slides are adapted from a talk I gave at the Welsh Government's Marketing Awards for the LAM sector, in 2017.
It offers a primer on UX - User Experience - and how ethnography and design might be used in the library, archive and museum worlds to better understand our users. All good marketing starts with audience insight.
The presentation covers the following:
1) An introduction to UX
2) Ethnography, with definitions and examples of 7 ethnographic techniques
3) User-centred design and Design Thinking
4) Examples of UX-led changes made at institutions in the UK and Scandinavia
5) Next Steps - if you'd like to try out UX at your own organisation
What would it take to get you out of your car? Usability for public transport. Delivered 13 November 2008 for World Usability Day, UTS, Sydney, Australia
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In this presentation, you will find useful vocabulary and expressions for travel abroad. The vocabulary is categorized into different sections depending on the type of travel.
Do you have to do some traveling this holiday season? Don’t let the seasonal prices get the best of you! This chat featured tips and tricks to help you save money on your travel expenses.
Our panel included: Tonya Rapley- Certified Financial Educator, Millennial Money Coach and Founder of MyFabFinance.com, Paul Moyer- Founder of SavingFreak.com, Rod Griffin- Director of Public Education at Experian, and Mike Delgado- Social Media Community Manager at Experian.
This deck featured tips from: @suddenlyfrugal, @SavingFreak, @DebbiKing, @MyFabFinance, @robert_harrow, @KOFETIME, @care4yourfuture, @WealthwithMina, @payoff, @wisebread, and @MiriamSCross.
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Checkout this presentation shared by Subash Kalbarga and know how to save on holidays. Share this presentation with your travel lover friend. Follow Subash Kalbarga on twitter https://twitter.com/Subash_Kalbarga
What would it take to get you out of your car? Usability for public transport. Delivered 13 November 2008 for World Usability Day, UTS, Sydney, Australia
If you’re planning a trip to Bath or live in the city and need to reduce your travel costs, this guide to all the public transport options from Swoop covers everything you need to know!
Service Design is gaining popularity in the United States as a better approach to defining and orchestrating service experiences. While having much in common with user experience, service design in practice requires new ways of thinking and new methods of making. It also requires embracing both the complexity of service experiences and the organizations that deliver them.
This workshop is designed to get more user experience practitioners familiar with some of the methods of service design. Our session will focus on several lo-fi making approaches–acting, sketching, storytelling, and blueprinting–that can be used to iteratively conceptualize new service experiences.
The session will be fast-paced and iterative. You'll learn concepts and approaches that only can prepare you to tackle service experience problems, but can easily be applied to any project involving multiple touchpoints or channels. You'll be thrown in the service design deep end, but the water's warm (I promise).
COTA makes improvements to service every January, May and September. We hold a series of public meetings and put all changes up for public comment. Feel free to let us know what you think by calling us at 614.228.1776 or contacting us via http://www.COTA.com
In this presentation, you will find useful vocabulary and expressions for travel abroad. The vocabulary is categorized into different sections depending on the type of travel.
Do you have to do some traveling this holiday season? Don’t let the seasonal prices get the best of you! This chat featured tips and tricks to help you save money on your travel expenses.
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Checkout this presentation shared by Subash Kalbarga and know how to save on holidays. Share this presentation with your travel lover friend. Follow Subash Kalbarga on twitter https://twitter.com/Subash_Kalbarga
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Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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7. Modes of public transportation
in Canada
Via rail train photo by Loozrboy http://bit.ly/1pdJ85e shared under CC BY-SA
Wpg bus photo fr www.winnipegtransit.com Used with permission.
Taxi photo by Royal_Rivers http://bit.ly/1nW3cF8 shared under CC BY-SA
Greyhound bus photo by Canadian Pacific http://bit.ly/1rveBS8 shared under CC BY-NC
C-train photo by Sean_Marshall http://bit.ly/WDVHgE shared under CC BY-NC
9. Commuter
Bus stop
Fare
Get off
Route numbers
Rush hour
Bus pass
On my way
Running late
Miss the bus
Destination
Transfer ticket
Exact change
1. Don’t worry, we won’t be late. I’m
already _______________ to your house.
2. A ______________ is a person who travels
regularly to and from a place, especially
between where he lives and where he
works.
10. Commuter
Bus stop
Fare
Get off
Route numbers
Rush hour
Bus pass
On my way
Running late
Miss the bus
Destination
Transfer ticket
Exact change
3. The ___________ is what you need to pay
to ride the bus. Make sure you have the
_________ for the machine.
4. My friend just called. She said she will
arrive in 30 minutes because the bus is
_______________.
11. Commuter
Bus stop
Fare
Get off
Route numbers
Rush hour
Bus pass
On my way
Running late
Miss the bus
Destination
Transfer ticket
Exact change
5. I am thinking of buying a ______________.
It will save me money because it is for a
longer duration and costs less than
buying individual tickets for each ride.
6. Esther always checks the bus schedule
because she doesn’t want to
____________.
12. Commuter
Bus stop
Fare
Get off
Route numbers
Rush hour
Bus pass
On my way
Running late
Miss the bus
Destination
Transfer ticket
Exact change
7. The ______________ is where you need to
wait for the bus to arrive to take you to your
_________, the place where you are going.
8. Please make sure you check the ________
of the buses passing by so that you know
which one will get you to your destination.
13. Commuter
Bus stop
Fare
Get off
Route numbers
Rush hour
Bus pass
On my way
Running late
Miss the bus
Destination
Transfer ticket
Exact change
9. I asked the driver to let me know if it is time
for me to _________ because it is my first
time to go to the office.
10. David always tries his best to avoid the
______________ because it is the time when
there are lots of commuters eager to go to
different places.
14. Commuter
Bus stop
Fare
Get off
Route numbers
Rush hour
Bus pass
On my way
Running late
Miss the bus
Destination
Transfer ticket
Exact change
11.Make sure to get a ____________ from the
bus driver if you need to switch to a
different bus, so you won’t need to pay
another ticket. Most commuters do that if
they don’t have a bus that goes directly to
their stop.
17. Farebox
Old farebox photo by: Yukihiro Matsuda http://bit.ly/WGp8yX shared under CC-BY
New farebox used with permission from www.winnipegtransit.com
18. Downtown Spirit #1, 2 and 3
Used with permission from www.winnipegtransit.com
22. Tools to Search and Locate for
Public Transportation
• Navigo
• TeleBUS
• BUStxt
• BUSguide
• BUSwatch
• BUSgadget
• Winnipeg Transit on Twitter
• QR codes
27. TeleBUS
• Call 204-287-RIDE (7433)
• Five-digit bus stop number
Used with permission from www.winnipegtransit.com
28. BUStxt
• Winnipeg Transit’s Short Messaging
Service (SMS).
• Send a text message at 287898 using
your mobile device.
• Main BUStxt commands: stops, times,
bus
37. All About Transit Fares
• Go to this link:
http://winnipegtransit.com/en/fares/tr
ansit-fares/
Used with permission from owners
38. Transit Fares
• If I am 75 years old, how much should I
pay if I want to buy a SuperPass? What
should I show to the Operator when
boarding?
Photo by: Sharon Drummond http://bit.ly/1nDf2ty shared under CC BY-NC-SA
SuperPass (Mon-Fri pass)
Answer: $11.00
ID must be shown as proof of
age
39. Transit Fares
• If I have a 4-year old daughter, how
much should I pay for her?
Photo by: Sharon Drummond http://bit.ly/1nDf2ty shared under CC BY-NC-SA
Answer: Free when
accompanied by a fare-
paying adult
40. Transit Fares
• What are the different ways to pay
your bus fare?
Photo by: Sharon Drummond http://bit.ly/1nDf2ty shared under CC BY-NC-SA
Answer: Bus Pass, Bus
Ticket, Cash
41. Transit Fares
• How much is a monthly pass for a full
fare?
Photo by: Sharon Drummond http://bit.ly/1nDf2ty shared under CC BY-NC-SA
Answer: $84.70
42. Transit Fares
• If I am going to pay in cash, how much
is my fare?
Photo by: Sharon Drummond http://bit.ly/1nDf2ty shared under CC BY-NC-SA
Answer: $2.55
43. Find the Best Route
Photo by Craig Bennet https://flic.kr/p/bDsqG5 Shared under CC-BY-NC
44. Scenario # 1
Lorna is going to meet her friend at
Staples inside Portage Place today at
3:00 p.m. She is coming from her house
at 223 James Ave.
What do you think is
the best route for her?
45. Scenario # 2
Carlos has a job interview on 5 August
at 10:00 a.m. He lives at 62 Baker Bay
and his appointment is at the Medical
Arts Building (233 Kennedy St).
Which bus should he take to arrive
at 9:50 a.m. at the destination?
46. Scenario # 3
• Wendy needs to pick up a package at
her friend’s house. Her friend’s address
is 222 Ashford Drive. Wendy lives in 410
Avalon Road. She wants to depart
after 4:30 p.m.
What is the earliest possible time that she
will arrive at her destination?
47. What have you learned?
Photo by: Robert Linsdell http://bit.ly/1rakTEz shared under CC-BY
48. After the class:
• Create your own itinerary using the
Winnipeg Transit website. Choose a place
you want to visit here in Winnipeg and
choose which route you will need to take
to get there.
Editor's Notes
IG: Pub Transportation in Winnipeg, not MB, since the focus is on Winnipeg
IG: Edited the photo credits (make them smaller and hyperlinked)
IG: added this slide to mark a new activity
Answers: 1. on my way
2. Commuter
Answers: 3. fare
4. running late
Answers: 5. bus pass
6. Miss the bus
Answers: 7. bus stop, destination
8. Route numbers
Answers: 9. get off
10. Rush hour
Answers: 11. transfer ticket
How do QR codes work?
In order to read the QR codes, you must have a smart phone with a camera. You will need to use your phone’s built-in QR code reader (if it has one) or you may need to download one.
Use your QR code reader to scan the code with your phone’s camera.
Your phone will take you to BUSguide, which shows you the real-time schedule information for that stop (standard data rates apply).
SuperPass (Mon-Fri pass)
Answer: $11.00
ID must be shown as proof of age
Answer: Free when accompanied by a fare-paying adult
Answer: Bus Pass, Bus Ticket, Cash
Answer: $84.70
Answer: $2.55
IG: added this slide to add a marker that a new activity is starting
IG: I like this, have a couple more
IG: changed the name and edited the question
IG: great! Just changed the size of the font and added space between the points.