Deliver Maximum IT Value at Minimum Cost in 40 Characters
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How to leverage Lean as a key driver for IT efficiency and enhanced customer service
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Deliver Maximum IT Value at Minimum Cost in 40 Characters
- 1. LEAN IT Delivering maximum value at minimum cost 1
- 2. Pressures on IT Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Deliver a superior customer experience Increase agility Effectively manage change Ensure security and compliance Reduce costs, increase productivity Improve business-IT engagement Mainframe Distributed Virtual Cloud 2
- 3. Deliver Maximum Value at Minimum Cost Lean IT An approach that helps IT organizations focus on what’s important — delivering value to their clients Reduce waste Increase productivity Improve customer experience Aim resources at high value deliverables Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network COST VALUE 3
- 4. COST VALUE Enterprise IT Management Solutions Enable Lean IT Lean IT Visualize, automate and optimize IT systems and processes From the data center to the customer From staff to assets Govern, manage and secure IT Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Enterprise IT Management 4
- 5. Lean IT: Waste Not, Want Not Waste Example Strategy Defects Unplanned outages and service defects due to unauthorized and unplanned changes Change and configuration Management Over-Production Developing IT services for which there is no client requirement or quantified business need Service Portfolio Management Waiting Unacceptable application response time Application Performance management Non-Value added processing Reporting in technical terms and jargon IT Financial Management Transportation Manual Software and compliance audits IT Asset Management Inventory (Excess) Server and data center sprawl from unused or idle computing capacity Data Centre automation Motion (Excess) Manual activities and repetitive mundane tasks Data Centre Automation Employee Knowledge (Unused) Lost time, ideas, skills, improvements Service Support
Editor's Notes
- The economic downturn hasn’t reduced the pressures being placed on IT. Here we’re showing how IT is ensconced in the business, delivering value to the business and on behalf of the business out to customers and suppliers. IT is doing this from a variety of infrastructure platforms including mainframe, distributed, virtual and cloud. IT organizations are being asked to cut their budgets by 10%, 20% or more. Yet, business requests for IT services are unabated. It’s even more critical now to optimize the engagement process between IT and business executives to ensure the right projects (and only the right projects) are funded. CIOs are being challenged to deliver the same or better ‘customer experience’ in spite of the budget reductions—and as a result are looking for new ways to further increase productivity and reduce costs without impacting service. Change is constant. IT must be agile to respond to changing market conditions or business requirements. And IT must have controlled processes for managing IT changes to avoid negatively impacting the business. And of course, all of this must be managed in a context that is both secure and compliant with industry or federal regulations.
- To address these challenges, many companies are applying Lean thinking to IT. Lean IT is an approach that helps organizations focus on what’s important – delivering value to their customers. Central to lean thinking is an emphasis on reducing waste or non-value added activity. The result is both an increase in productivity and an improvement in service quality and customer experience. The beauty of Lean IT is its pragmatism. It rewards and even encourages incremental wins, doesn’t require a grand overhaul of systems, and isn’t obscure in its methodology, terminology or theory.