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M-government Implications For E-Government In Developing Countries: The Case ...Peachy Essay
This paper contributes to the issue of mGovernment implementations by exploring the government’s policy on ICT and e-Government in Saudi Arabia, and sheds light on the role of mGovernment applications for enhancing information and service delivery to citizens. This also describes the results of a survey on the available mGovernment applications, and provides an overall evaluation of them in Saudi Arabia.
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the period 2000 to 2009. Furthermore, an attempt is made to assess the determinants for such efficiency
changes. The results show that the industry has improved its productivity levels. However, most of the
productivity growth is resulted from technological advancement and less from technical efficiency.
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productivity. Hence, this study implies that African countries can further improve productivity in their
telecommunications sector by improving on technical efficiencies, increase outputs especially the
penetration of mobile telephony, and allow competition in the market with participation from international
network operators.
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Proposal m-Government in Mongolia
1. Establishment of
m-Government in Mongolia
Presented to: NIPA-ITSA Workshop
Prepared by: Tumennast.E
27th Sep 2013
(F/S Project Proposal)
2. Contents
• Project Background
– Cooperation of Korea and Mongolia
– Project Motivation
– As-Is Analysis
• Environmental
• Technology
• Policy
• Project Goal
• Brief Feasibility Study Plan
– Project Scope
• Involved organizations
• Main activities
– Project Schedule
• Expected Results
• Letter of Intention
• References
3. What’s m-Government?
Mobile Government is a strategic
approach to the utilization of all kinds
of wireless and mobile technology,
services, applications and devices for
improving benefits to e-government
stakeholders including citizens,
businesses and all government
organizations (Kushchu, 2003).
4. Project Background
• Cooperation Background:
Year Project Name Organization
2005 e-Government Master Plan Study 2005-2010 (e-GMP) NIPA
2005 E-Mongolia National Program 2005-2012 KOICA
2006 e-Customs: provided citizens with better services for import and
export by building a computerized management customs
clearance system.
NIPA/KOICA/A
DB
2007 e-Procurement: built a unified procurement window online by
redesigning the existing procurement service to enhance
efficiency and transparency in procurement.
NIPA/KOICA
2008 Passport Registration System: passport issuance system for
fully-automatic photo-embedded passport with state-of-the-art
security functions.
KOICA
2008 Intellectual Property Management System: provided prompt
public service via computerized application for patent and patent
examination/valuation.
KOICA
2009 Government Integrated Datacenter /GIDC/ 2007-2009 KOICA
Source: ICT Korea - Mongolia History and Lessons Learned - Young Sik Kim, 2011
5. Project Background
• Cooperation Background: (cont.)
Source: ICT Korea - Mongolia History and Lessons Learned - Young Sik Kim, 2011
Year Project Name Organization
2010 E-archiving system F/S NIPA
2011 National Registration System KOICA
2011 E-Health Development World Bank/NIPA
2011 Modernization of payment, clearing & Settlement System NIPA
2010 MOU between NIPA and ICTPA
2011 MOU between NIPA , ICTPA, Mongol Bank and KFTC on central clearing &
Settlement System
2011 MOU between NIPA , NITP and Khuree University
MoU
Source: International Cooperation Organization Database, ITPTA, 2012.
6. Motivation: Why m-Gov in Mongolia?
1) ICT Strategy and Policy of Mongolia
*Reduce Digital Divide *Promote Mobile Usage
*Broadband & Service to Rural Area
*Electronic Governance
*Regulate Data explosion to LTE
*Deliver Gov Service
using ICT
7. Motivation: Why m-Gov in Mongolia? (cont.)
2) Global trend: Mobile Usage Growth
96.2
38.8
16.5
29.5
9.8
0
10
20
30
40
50
60
70
80
90
100
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012* 2013*
Per100inhabitants
Global ICT developments, 2001-2013
Mobile-cellular telephone subscriptions
Individuals using the Internet
Fixed-telephone subscriptions
Active mobile-broadband subscriptions
Fixed (wired)-broadband subscriptions
Note: * Estimate
Source: ITU World Telecommunication /ICT Indicators database
8. Motivation: Why m-Gov in Mongolia? (cont.)
2) Global trend: Paradigm Shift to Smart phone and Tablet
Source: Gartner, IDC, Strategy Analysis estimates, 2012
9. Motivation: Why m-Gov in Mongolia? (cont.)
3) Mobile Usage High Penetration in Mongolia.
Number of mobile subscribers by technology
Penetration: 116.4%
Source: Communication Regulatory Commission of Mongolia, Statistic Report, 2012
10. Motivation: Why m-Gov in Mongolia? (cont.)
4) Key Benefits and Opportunities of m-Gov
Source: Introducing Mobile Government report, Mobile Government Consortium International, 2009
11. Motivation: Why m-Gov in Mongolia? (cont.)
4) Key Benefits and Opportunities of m-Gov
Source: Introducing Mobile Government report, Mobile Government Consortium International, 2009
12. As-Is Analysis (cont.)
• Environmental Analysis: General
Territory 1.56 million sq.km
Population 2.9 million
GDP 8.5 billion USD
GDP by sector Agriculture: 15.8%
Mining and Industry: 32.6%
IT Industry: 3%
Services: 48.51%
Literacy rate 98%
Rural population 37.3 %
Administration 21 province, 310 soum centers
Mobile
penetration
116.4%
* with nomadic culture in rural area.
13. As-Is Analysis (cont.)
Environmental Analysis: Mongolian ICT sector
Total revenue of ICT sector (Bil. MNT) ICT sector investment (Bil. MNT)
Composition of ICT sector revenues Internet access market share
Source: White paper of development of information and communications technology of Mongolia – 2011
14. As-Is Analysis (cont.)
• Environmental Analysis: UN e-Gov Survey 2012
E-Government Development in Eastern Asia
E-Government
development index Value
2010 2012
0.5243 0.5443
Source: United Nations E-Government Survey 2012
World e-Government
development ranking
2010 2012
53 76
Indices and its
components
Index Value
Online Service Index 0.5882
Telecommunication
infrastructure index
0.1758
Human Capital index 0.8688
E-participation index 0.6053
Environment index 0.8824
15. As-Is Analysis (cont.)
• Environmental Analysis: Core Infrastructure
National Backbone & Access Networks
Fiber Optical
Backbone Cable: 25,909 km
Source: White Paper of ITPTA,
2013
• By 2014, All 321 soum
centers will have WiFi
access
• MNOs will launch LTE
in 2014
16. • Traffic real time analysis, information system
• Procurement Information Service
• Tax Information Service
• Stock Market registered users notification
system
• GPS, geographic information system based
services for tourism
• Transportation Monitoring, Penalty, Payment
Information service
• University Entrance Examination notification
& Information Service
• Hospital Order & Information Service
• House Payment System Service
• Stockholder’s Raw Material Price Information
Service
• Online Ticket Ordering & Information
Services
• Police, Emergency, Law Enforcement
Organization Registration Service
• Banking Payment & Information Service
• National Registration Notification &
Information Service
• Post Delivery Notification & Information
Service
• Emergency Situation Early Warning &
Information Service
• National Disaster, Animal Infectious Disease
Registration & Information Service
• State owned library services
• Car parking registration & payment system
Environmental Analysis: Possible Services transform to m-Gov
As-Is Analysis (cont.)
17. As-Is Analysis (cont.)
• Technology Analysis: MNOs with 3G
Name of
Operators
Mobicom (since
1996)
Skytel
(since 1999)
Unitel
(since 2005)
G-Mobile (since
2006)
Mobile
technologie
s
GSM (1996)
HSDPA (2010)
CDMA 2000 1x
(2001)
HSPA+ (2011)
GSM (2005)
HSDPA (2010)
21 Mbp/s
CDMA2000
1x/EVDO (2008)
WCDMA HSDPA
+ (2012) 42Mbp/s
Site
coverage
All 21 aimag-
province centers
and 370 rural and
remote soums -
villages
All 21 aimag-
province centers
and 300 rural and
remote soums -
villages
All 21 aimag-
province centers
and 210 rural and
remote soums -
villages
All 21 aimag-
province centers
and 265 rural and
remote soums -
villages
Branches 50 21 21 32
Dealers
1950 contract
dealers and 13280
mobile dealers
1800 contract
dealers
2450 contract
dealers
4000 contract
dealers,
more than 40
overseas dealers
18. As-Is Analysis (cont.)
• Technology Analysis: GIDC
Cloud service: IaaS, PaaS, SaaS
Service for G2G, G2B, G2C in e-
Mail, portal, file storage, Gov
Domain..etc
19. As-Is Analysis (cont.)
• Policy Analysis
Policy Frameworks Regulatory Frameworks
ICT Vision up to 2021 (2012)
e-Government National Program (2012)
Information Security National Program (2012)
Broadband National Program (2011)
e-Government Master Plan (ICTA, 2006)
e-Education, e-Health, e-Taxation etc national
strategy
Digital Radio TV broadcasting program (2010)
Policy Guidelines (GSM 1800, Broadcasting of
Digital TV, 3G, WLL etc.)
Licensing (classifications, conditions,
Issue, prolong and cancel licenses and
radio frequency)
Numbering
Regulatory service fees
Monitoring QOS
Complains and disputes
Methodologies for service tariff
Determining and controlling dominants
Access & interconnection
Privatization & Restructuring
Separated Service from Network (1995)
GOM sold a 40% share of Service
Company (MTC) to Korea Telecom
Legal Framework
Law on Communications (1995, 2001, 2008)
Law of Radio Wave (1999, 2005)
Law of e-Signature (2012)
Other laws: License Law, Civil code, Anti-
Monopoly Law, Customer Protection Law,
Company and Entity Law, Fair Competition Law
22. As-Is Analysis (cont.)
• Policy Analysis: ICT policy: 7 Goal (New 2013-2016)
Big dipper
stars: ICT
strategy 7
objectives
•Including e/m-
Gov service
tree
23. As-Is Analysis (cont.)
• Policy Analysis: e/m-Government better service in ICT strategy up to 2016
Sun:
Leadership of CIOs
Air:
Legal, Policy Environment
Cloud/Rain:
Investment, Funding
Root:
All registration, Information, DB
Ground:
All main HW & SW infrastructure,
Human Capacity, Literacy
Trunk:
e/m-Gov EA, framework,
integrated standards,
Information Unified System
/ITPTA/
Fruit:
e/m-Gov service of G2C,
G2B, G2G, C2G, B2G..
Bough of Tree:
All Ministries & Agencies
Source: White paper of ITPTA, 2013
24. Project Goal
Based upon Mongolian infrastructure, wireless
communication is the core-key to step up and
develop faster for the e-Government future plan.
Mobile based m-Government will make public
information and government services available
"anytime, anywhere” through various type of
mobile and portable device
For the efficiency of G2G, G2B, G2C and G4C
service, mobile device is the easy access gate.
For the cost reduction of national infrastructure
establishment and e-Government realization.
To add convenience and flexibility of G2G, G2B,
G2C and G4C system environment
25. Brief Feasibility Study Plan
• Information Technology , Post and
Telecommunications Authority, the
Government of Mongolia /ITPTA/
• CIO counsel, under Prime Minister of
Mongolia
• National Data Center
• Communications Regulatory Commission
/CRC/
• All Ministries & Agencies
• National IT Industry Promotion Agency
/NIPA/
• Korea IT Service Industry Association
/ITSA/
• F/S Contractor Company (Dongbu CNI)
• Global IT Technology Program of Korea
Advance Institute of Science and
Technology/KAIST-GITTP/
Project Scope: Involved Organizations
26. Brief Feasibility Study Plan (cont.)
• Kick-off meeting/ MoU ceremony between Korea and Mongolia /NIPA &
ITPTA/
• Define F/S scope more detail (m-Gov services)
• Workshops (in Mongolia, Korea)
• Interview, Data collection
• Site visit (To Mongolia)
• Data Analysis
– As-Is analysis
– To be Model
• Training (In Korea m-Gov)
• Final F/S Report
Project Scope: Main activities within project
28. Expected Results
• Guide to m-Gov Road Map
• Establishment of integrated Mobile Architecture
• Setup the Compatibility Framework for the m-Gov
• Establishment of m-Gov Integrated Portal
• Establishment of m-Gov mobile applications (app store, android
market..)
• Integrate existing e-Gov Service instance Transformation to m-Gov
• Establish Deliverable m-Gov Services for G2C/C2G, G2B/B2G, G2G
This F/S plan final report provides the key benefits:
30. Letter of Intention
• From Information Technology, Post and Telecommunication Authority
/ITPTA/, the Regulatory Agency of Government of Mongolia to NIPA.
31. References
Book, Paper, Presentations:
• ICT White Paper of Mongolia, Year 2011, ITPTA.
• CRC Annual book-2012, Communication Regulatory Commission of Mongolia.
• ICT Korea - Mongolia History and Lessons Learned by Young Sik Kim, 2011
• United Nations E-Government Survey, 2012, UNPAN.
• Introducing Mobile Government, A report prepared by Mobile Government
Consortium International 1 May 2009, UK REP-07-09
• Mobile Government: 2010 and Beyond White Paper, by Mobi Solutions Ltd, Jan 2010.
• The Global Competitiveness Report 2012–2013 of 2012 World Economic Forum
Web links:
• http://www.itpta.gov.mn /
• http://www.crc.gov.mn/
• http://unpan3.un.org/egovkb/
• http://www.ndc.gov.mn/
• http://www.mgovernment.org/
• http://www.google.com