Proposed Analysis Framework for SNS service for e-Government Services based on Enterprise Architecture domain.

1. Using EA with Social Network Services for e-
Government services in Mongolia
Erdenebold Tumennast
PhD candidate, Korea Advanced Institution of Science and Technology (ITTP)
Nov 28 , 2014
2014 KIEA International Conference on Enterprise Architecture
for e-Government

2. Table of Contents
2
Introduction
• Background
• Research Motivation
• Research Purpose and Objectives
• Research Methodology and Scope
Literature Review
• Enterprise Architecture Framework
• E-Government and SNS
Methodology
• Conceptual Framework
• Research Framework
• Data collection and analysis
Conclusion
• Recommendations
• Conclusion
Introduction
Literature Review
Theoretical Background
Data Analysis
Conclusion
Results

3. Background
Source: Richard Kerby, “Global e-Government forum 2013” presentation
3

4. Motivation: Social Media + e-Gov (Why)
ICT Strategy, Policy & Latest trends Using Social networks
4
“Paparazzi + Traffic in Mongolia” group

5. Research purpose and objectives
Research Goal:
Objectives:
Study about using EA with Social media for e-Government services in case of
Mongolia with explicit objects to:
Study and propose appropriate EA in holistic for e-Gov in Mongolia
Study on define scope of research, and construct research framework
Find out Pros and Cons factors for using SNS as integration with EA
Recommendation for Gov CIOs and related officials
5

6. Research Methodology & Scope
Research Methodology
Research Scope
Target:
For: Decision Makers,
Government officials
Propose: Recommendations
Study & Analysis: EA+SNS, construct research framework
Find out: Pros and Cons factors for EA+SNS usage
LR:
• Domain Views: BA, AA, DA, TA
Narrow Down
Top-Down
approach
E-Government
Front and Back
office
G2C/G2G, G2G,
B2G/G2B
Domain
Views
6
SNS EA

7. 7
Literature Review
Choosing EA

8. Enterprise Architecture (Why)
 Well-defined practice for conducting enterprise analysis, design, planning, and
implementation, using a holistic approach at all times, for the successful development and
execution of strategy.
 EA applies architecture principles and practices to guide organizations through the
business, information, process, and technology changes necessary to execute their
strategies. These practices utilize the various aspects of an enterprise to identify, motivate,
and achieve these changes.
Source: NIA, 2013
8

9. EA Frameworks History
Source: Institute for Enterprise Architecture, EA framework History, 2004
9

10. Which EA is Suitable for e-Government in Mongolia?
1) Existing e-Government foundation of Mongolia is based on Federal Enterprise
Architecture Framework (FEAF) guide, therefore upgrade to new EA to complying
with Smart Government concepts
2) Literature review: Odongo found FEAF is the second most popular EA framework,
closely following the Department of Defense Architecture Framework (DoDAF)
Source: Agnes Owuato Odongo, E-Government System Architecture Design Guided by an E-Government Development
process and an EA framework, 2009
10

11. About FEAF
Source: Structure of the U.S. "Federal Enterprise Architecture Framework" (FEAF) Components, presented in 2001
FEAF :1999, Federal CIO Council FEAF Version 1.1
 Establishes 4 views: BA, DA, AA, TA
 Contains 8 components:
11

12. 1 Architecture
Drivers
Represents an external stimulus that causes the Federal Enterpris
e Architecture to change
2 Strategic Dire
ction
Ensures that changes are consistent with the overall government d
irection
3 Current Archi
tecture
Represents the current state of the enterprise or agency. Full chara
cterization may be significantly beyond its worth and maintenance.
4 Target Archit
ecture
Represents the target state for the enterprise within the context of t
he strategic direction.
5 Transitional
Processes
These processes apply the changes from the current architecture t
o the target architecture in compliance with the architecture standa
rds, such as various decision making or governance procedures, m
igration planning, budgeting, and configuration management and c
hange control.
6 Architectural
Segments
These focus on a subset or a smaller enterprise within the total ent
erprise.
7 Architectural
Models
Provide the documentation and the basis for managing and
implementing changes in the enterprise.
8 Standards Include agency adopted standards (both mandatory and voluntary)
including best practices and various open standards, all of which fo
cus on promoting interoperability.
Eight Components of FEAF
12

13. 13
Literature Review
E-Gov and SNS

14. What is Social media?
14
Source: https://www.webinopoly.com/what-is-social-media-optimisation/

15. What is Social networking?
15
Social networks are web-based services that allow individuals to create a public
profile, to create a list of users with whom to share connections, and view and cross
the connections within the system.(Ellison, Nicole, 2008)

16. E-Government, and its interactions
16
Source: https://wiki.smu.edu.sg/is101_2012/Week_13_(G6)
Electronic Government (e-Government) is an improved public service delivery using
information and communications technology (ICT) (Heeks, 2003).

17. E-Government office application domains
17
Source: Lallan E, 2009

18. Pros & Cons method
18
Source: http://www.ft.com/cms/s/2/0daa1cf6-3164-11df-9741-00144feabdc0.html#axzz3JbPsvKlA
The 18th-century polymath
Benjamin Franklin outlined a
procedure for making decisions:
“Divide half a sheet of paper by a
line into two columns; writing over
the one Pro, and over the other
Con.” which is defines advantage
and disadvantage of people or
process.

19. 19
Theoretical Background

20. Constructing Conceptual Framework
20
Enterprise Architecture

21. Conceptual Research Framework
21
EA
Domains
Pros Cons
E-Gov front Office
Application
E-Gov back Office
Application
E-Gov front Office
Application
E-Gove back Office
Application
Business
Architecture
Application
Architecture
Data
Architecture
Technical
Architecture

22. 22
Data collection & analysis

23. Data Analysis based on the Research Framework
23
EA
Domains
Pros Cons
E-Gov Front Office
Application
E-Gov Back Office
Application
E-Gov Front Office
Application
E-Gove Back Office
Application
Business
Architecture
• Huge saving for making
own website[7]
• Policy and strategy can b
e implement [7]
• Focus on the individual
[8]
• Using shared events [10]
• Attach difference idea [1
0]
• Improve communication
flow among office [11]
• Privacy and Legal issue [
8]
• Spam invade threat [9]
• Privacy and Legal issue [
8]
• Platform Managing risk [
9]
• Regulatory compliance [
9]
Application
Architecture
• Simple placement of any
page [7]
• Easy Interface [7]
• Good in search
• Facilitate interactions [8
]
• Install and configure app
s easy [7]
• Web as platform [8]
• Facilitate interactions [8
]
• Easy use of Application
Programing Interface [7]
• Security & privacy risk [9
]
Data
Architecture
• Big data contents for [7]
• Easy to share informatio
n [7]
• Open data [7]
• Easy find social analysis
data and analyze [7]
• No e-Payment transacti
ons [7]
• If Data is sensitive, easy
to lost in public [9]
• Formatting and storing
data [8]
• Protecting sensitive info
rmation military, tax pay
ers , each national citize
nship [8]
• Doesn't have internal da
t basement [12]
Technical
• No technical service rela
ted problem directly inf
orm [9]
• No hardware cost [7]
• No operation and maint
enance cost [9]
• Using less experts
• Technical resource own
ership [8]

24. 24
Results and Recommendation

25. 25
 Based on the Pros & Cons in each of EA domain views have its own
implications has degree of sensitivity. So not all the organization or
services which is can be used with SNS or no is depends on the
government information, data and platform.
Recommendations

26. 26
Conclusion

27. 27
Conclusion
This research is generally investigated that usage of Social Networking
Services (SNS) integrating with the Enterprise Architecture (EA) is could
be applicable to e-Government services in Mongolia.
Based on the literature review main data collected, and conceptual
framework were constructed.
Importance of this study is aimed SNS can be used interoperate with EA,
and used Pros and Cons (advantage and disadvantage) method were
used. Moreover guide to the government official of Mongolia for their
decision making with use of SNS.
Limitation of the study is dedicated for only one country Mongolia, so that
future study could be conduct with difference countries case.

28. Reference
28
1. Mengistu Motebaynor Desta, “M-Government System Service Architecture Using Enterprise Architecture Framework”,
2010.
2. Lallan E.: e-Government for development, m-Government definitions and models,
http://www.egov4dev.org/mgovernment/index.shtml, retrieved on 30 Dec 2013, (2008)
3. L.Urbaczewski, S.Mrdalj.: A comparison of EAFs, (2006)
4. ICTA, KOICA, SK.: Mongolian ICT Development e-Gov Framework Project Report(2006)
5. Odongo, Agnes.O.: Electronic Government system architecture design directed by an e-Government development Process,
and an EA, (2009)
6. FEAF.: Federal Enterprise Architecture Framework guide by U.S CIO council, (1999)
7. Micheal Porter, “Social Networking Implications On Enterprise Portal Initiatives”, 2010
8. Dr. Jai Ganesh, “Social Network Analysis (SNA) and its implications for knowledge discovery in Informal Networks”, 2009
9. “Social Media In Government: Managing The Risks”,link: http://www.informationweek.com/regulations/social-media-in-
government-managing-the-risks/d/d-id/1112168?
10. Leadership community, “Network Analysis (SNA/ONA) Methods for Assessment & Measurement”, 2012
11. Dr. Giorgios Cheliotis, “Social network analysis”, 2010, link: http://www.slideshare.net/gcheliotis/social-network-analysis-
3273045?related=4
12. Mike Ellworth, “Social Media and Enterprise Architecture - Introduction and Implications”,
http://www.slideshare.net/mellsworth/social-media-and-enterprise-architecture-introduction-and-implications

29. 29