The document proposes an after-sales support service called After Sales Elect that aims to provide flexible short and long-term coverage for various after-sales roles to address staffing issues. It outlines the services offered such as management cover, workshop controller, and service advisor. The benefits highlighted are cost savings, flexible hours, and having an experienced after-sales staff member. The proposal seeks feedback from businesses on their staffing needs and interest in the services.

1. AFTER SALES ELECT
A PROFESSIONAL SOLUTION
1
Mr Robert Davies
After sales Elect
36 Tyr y Sarn Road
Rumney, Cardiff
CF3 3BD
15.2.15
Email: welsh1@ntlworld.com
Mobile: 07709401512
Dear[Recipient Name],
Having worked within the After Sales Department for over thirty seven years, starting my career as a Technician and
working up to an experienced Service Manager I know first-hand how difficult it can be to gain enough resources to
maintain the smooth running of this busy department.
I have outlined a range of services that I am able to offer your After Sales Department. I would like to invite you, to
review the proposal and consider what my skill set has to offer your department.
 Management cover
 Workshop controller
 Service advisor
 Costing clerk
 Marketing of lapsed customers
 General service administration
I would welcome the opportunity to meet you to discuss the proposal further and answer any questions you may
have.
Yours sincerely,
[Your Name]
Scope of Services Benefits
 Cost savings
 Flexible hours
 After sales trained member of staff

2. AFTER SALES ELECT
A PROFESSIONAL SOLUTION
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After Sales Elect is a new business that aims to support your company in maintaining turnover, ensuring customer
satisfaction and assisting in the successful achievement of targets by providing non-contractual short and long term
cover across a number of departments within your company.
The after-sales department is intrinsic to the smooth running of your business where unexpected staff absences can
have a negative impact that lasts longer than the original leave of absence. With increasing pressure around profit
and the need to ‘trim department budgets’ the loss of one staff member can have a detrimental impact on KPI’s such
as;
 Turnover
 Customer satisfaction
 Staff moral
 Training programs
 Scheduled holidays
After Sale Elect can provide your company with a professional cost effect solution that is flexible and tailored to your
needs, offering confidence and reassurance that the department is running to its full potential.
With a wealth of experience spanning over three decades within the after sales department, and a comprehensive
knowledge and understanding of this hardworking and quick paced department After Sales Elect can offer
experienced cover for a number of vital departmental roles and responsibilities:
 Service Manager – Full departmental control, producing a budget and delivering the bottom line.
 Workshop Controller - Maintaining workshop load, supporting technicians and timing up job cards.
 Costing Clerk – Up selling VHC, building invoices and gaining authorities from lease companies.
 Service Advisor – Attending to customers, up sell of products/service plans and maintaining regular contact
with customers.
 Prospect Management - Contacting lapsed customers with new offers and updating the data base.
After Sales Elect is committed to providing high standards of customer satisfaction to its customers and to yours.
Delivering a confident service based on excellent communication, professionalism and above all, the fulfillment of
your needs.
The Objective
The Solution
The Provision

3. AFTER SALES ELECT
A PROFESSIONAL SOLUTION
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After Sales Elect is a flexible solution that can cover a range of potential planned and unplanned staff shortages such
as;
 Short and long term sickness
 Short and long term holidays
 Maternity leave
 Training cover
 Recruitment cover
With years of experience you can trust After Sales Elect will provide cover that is effective in supporting the
department’s daily duties and being able to confidently lead, work within a tem or successfully alone.
 Meet the needs of that department from day one.
 Provide support in multiple areas across the company.
 Flexible hours that can be tailored to meet the departments needs.

After Sales Elect is confident it can provide you a unique solution that is cost effective and competitive with current
alternatives. It is able to offer many benefits such as;
 Quick and instant professional cover.
 No agency fee or contract.
 No sick, holiday or national insurance to pay.
 No outlay of expensive advertising cost.
 Minimal disruption to departments whilst undergoing advertising and interviewing.
The Benefits

4. AFTER SALES ELECT
A PROFESSIONAL SOLUTION
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Having worked in the motor trade since 1976 starting my 37 year career as a technician – Service Manager I have
undergone technical and managerial training with:
 Volvo
 Peugeot
 Volkswagen
 Seat
 Vauxhall
 Alfa Romeo
I have experienced many different roles:
 Service advisor
 Workshop controller
 Quality controller
 Service manager
 Training staff
This has provided me with a holistic view and comprehensive understanding of how a successful dealership
operates in particular the after sales department.
I understand the difficulties of running a department when staff take planned or more often, unexpected absences
due to a wide variety of reasons. I recognise the difficulties and lengthy process when replacing staff members for
different periods of time. This can involve expensive costs and unknown timescales which in turn can have a
negative impact on the department.
The Background

5. AFTER SALES ELECT
A PROFESSIONAL SOLUTION
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Business Enterprise Feedback
Are there other
roles you would
like covered
The service being
offered would be
of use
Would like more
information
about services
offered
At the present time do
you have a need of for
any of the service
offered
Yes/No Yes/No Yes/No Yes/No
Please list the
roles you would
like covered:
Which services
would be of use
How would you
like to receive
this information
In person
Email
What would be the
length of the required
contracted
Daily
Weekly
Monthly
Your feedback would be greatly appreciated.
I would like to ensure you are completely satisfied with the proposed services.

6. AFTER SALES ELECT
A PROFESSIONAL SOLUTION
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Email: welsh1@ntlworld.com