The document summarizes a research study that aimed to identify barriers to the adoption of social participation goals within the Brazilian Digital Governance Policy. The study involved analyzing policy documents and conducting interviews with 11 civil servants. Key barriers identified included a lack of citizen involvement in government policies and services, a lack of participation initiatives and interest from both government and citizens, and a government focus on itself rather than citizens. The researchers concluded that governments need to make more efforts to engage citizens in order to successfully implement digital governance.
Collaborative Govenance in the Brazilian Digital Governance Luciano - Wiedenh...Edimara M. Luciano
This document summarizes a study on the barriers to adopting Brazil's Digital Governance Policy. The researchers conducted interviews with 11 civil servants to understand these barriers in light of collaborative governance. Key findings include that barriers exist at the individual, organizational, and strategic levels, including issues like lack of planning, cultural resistance to change, and siloed departments that don't collaborate well. The barriers seem to stem from a lack of proper collaborative governance across government organizations as defined by dimensions like organizational membership, governance structures, and dynamics. Addressing these collaborative governance issues could help mitigate barriers to effective digital governance.
This document discusses challenges to deepening democracy through increased citizen participation and proposes an initiative to address these challenges. It identifies three main challenges: 1) lack of leadership champions for participatory initiatives, 2) lack of agreement on the role of non-electoral citizen participation, and 3) initiatives that are trivial in scope. The proposed initiative aims to increase citizen engagement, government transparency and legitimacy, and policy outcomes. It will use a non-profit partner and information and communication technologies to facilitate engagement and will evaluate success using various indicators to measure inputs, outputs, processes, outcomes and impacts.
Digital Participatory Budgeting in Latin AmericaRicardo Matheus
The document studies experiences using information and communication technologies (ICTs) in participatory budgeting in Latin America. It analyzes four case studies where digital tools were incorporated: 1) Porto Alegre, Brazil monitors budget implementation online. 2) Ipatinga, Brazil allows citizens to submit budget priorities online. 3) Belo Horizonte, Brazil's experience is not described. 4) Recife, Brazil allows online voting that is added to in-person votes. While ICTs can increase participation, challenges include individual vs collective participation and whether technology truly enables social control or is just superficial. Political will is needed to ensure technology benefits democracy.
Participatory governance allows citizens to provide advice, comments, or votes on specific policy issues to join citizens and government in decision-making. It can be accomplished through both online and offline methods. Participatory governance increases transparency and accountability, improves citizen relations and policy outcomes, and builds consensus. Examples where it can be applied include planning, budgeting, and monitoring government performance. Considerations for implementation include access, privacy, security, and minority representation. Overall, participatory governance enhances communication and democracy while lowering tensions.
As Global thought leader on Digitalization of Governments, I was asked to address the Minister of ICT and Senior Government leaders at a conference in Port Louis. My first presentation was around how Governments can leapfrog using ICT. The key message is that Governments carefully need to assess the right path of development to ensure right service for right citizen.
OECD Recommendation on Digital Government StrategiesOECD Governance
This document presents a recommendation on digital government strategies aimed at bringing governments closer to citizens and businesses. It recognizes that digital technologies are changing expectations for more open, participatory and innovative governments. The recommendation provides guidance for whole-of-government approaches to develop digital strategies that ensure transparency, encourage stakeholder engagement, and deliver public value through technology. It recommends governments establish coherent planning, capacities and governance to strategically use digital tools for policy outcomes like economic growth, social inclusion and trust in government.
OECD Digital Government Review of Colombia - Towards a citizen-driven public ...OECD Governance
The aim of the review is to assist the Colombian Government
in its efforts to realise the digital transformation by moving from an e-government to a digital government approach. The latter will enable taking the full benefits of digital technologies to foster a citizen-driven modern administration supporting an era of peace in Colombia. See oe.cd/col-gov
OECD Digital Government Review of Norway - Assessment & RecommendationsOECD Governance
Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government. For more information see oe.cd/gov-norway
Collaborative Govenance in the Brazilian Digital Governance Luciano - Wiedenh...Edimara M. Luciano
This document summarizes a study on the barriers to adopting Brazil's Digital Governance Policy. The researchers conducted interviews with 11 civil servants to understand these barriers in light of collaborative governance. Key findings include that barriers exist at the individual, organizational, and strategic levels, including issues like lack of planning, cultural resistance to change, and siloed departments that don't collaborate well. The barriers seem to stem from a lack of proper collaborative governance across government organizations as defined by dimensions like organizational membership, governance structures, and dynamics. Addressing these collaborative governance issues could help mitigate barriers to effective digital governance.
This document discusses challenges to deepening democracy through increased citizen participation and proposes an initiative to address these challenges. It identifies three main challenges: 1) lack of leadership champions for participatory initiatives, 2) lack of agreement on the role of non-electoral citizen participation, and 3) initiatives that are trivial in scope. The proposed initiative aims to increase citizen engagement, government transparency and legitimacy, and policy outcomes. It will use a non-profit partner and information and communication technologies to facilitate engagement and will evaluate success using various indicators to measure inputs, outputs, processes, outcomes and impacts.
Digital Participatory Budgeting in Latin AmericaRicardo Matheus
The document studies experiences using information and communication technologies (ICTs) in participatory budgeting in Latin America. It analyzes four case studies where digital tools were incorporated: 1) Porto Alegre, Brazil monitors budget implementation online. 2) Ipatinga, Brazil allows citizens to submit budget priorities online. 3) Belo Horizonte, Brazil's experience is not described. 4) Recife, Brazil allows online voting that is added to in-person votes. While ICTs can increase participation, challenges include individual vs collective participation and whether technology truly enables social control or is just superficial. Political will is needed to ensure technology benefits democracy.
Participatory governance allows citizens to provide advice, comments, or votes on specific policy issues to join citizens and government in decision-making. It can be accomplished through both online and offline methods. Participatory governance increases transparency and accountability, improves citizen relations and policy outcomes, and builds consensus. Examples where it can be applied include planning, budgeting, and monitoring government performance. Considerations for implementation include access, privacy, security, and minority representation. Overall, participatory governance enhances communication and democracy while lowering tensions.
As Global thought leader on Digitalization of Governments, I was asked to address the Minister of ICT and Senior Government leaders at a conference in Port Louis. My first presentation was around how Governments can leapfrog using ICT. The key message is that Governments carefully need to assess the right path of development to ensure right service for right citizen.
OECD Recommendation on Digital Government StrategiesOECD Governance
This document presents a recommendation on digital government strategies aimed at bringing governments closer to citizens and businesses. It recognizes that digital technologies are changing expectations for more open, participatory and innovative governments. The recommendation provides guidance for whole-of-government approaches to develop digital strategies that ensure transparency, encourage stakeholder engagement, and deliver public value through technology. It recommends governments establish coherent planning, capacities and governance to strategically use digital tools for policy outcomes like economic growth, social inclusion and trust in government.
OECD Digital Government Review of Colombia - Towards a citizen-driven public ...OECD Governance
The aim of the review is to assist the Colombian Government
in its efforts to realise the digital transformation by moving from an e-government to a digital government approach. The latter will enable taking the full benefits of digital technologies to foster a citizen-driven modern administration supporting an era of peace in Colombia. See oe.cd/col-gov
OECD Digital Government Review of Norway - Assessment & RecommendationsOECD Governance
Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government. For more information see oe.cd/gov-norway
Civil society organizations in Tanzania have implemented various social accountability monitoring initiatives to promote good governance and development. These initiatives include social accountability monitoring, public expenditure tracking surveys, community score cards, citizen juries, social auditing, budget analysis, and policy monitoring. The purpose of these initiatives is to empower local communities, provide information for advocacy, and strengthen government oversight. They focus on issues of local concern like corruption, resource allocation and use, service delivery quality, and specific project implementation. Tanzania's legal and policy framework supports the role of civil society in social accountability monitoring at the local level.
This document provides an overview of social accountability and the right to information (RTI) in Pakistan. It discusses how social accountability approaches like public feedback mechanisms and RTI can help address issues like weak monitoring, lack of participation, and information deficits that undermine service delivery. The document outlines Pakistan's RTI legislation, the process for requesting and appealing information requests, and the role of Information Commissions in facilitating RTI. Overall, the summary discusses how social accountability and RTI can empower citizens and improve governance by increasing transparency and demanding accountability.
It is a summarized document explaining the role of technology in assisting Kenyan youths in combating corruption through accountability. The presentation outlines various channels such as budget planning, community score cards and other process in which the youth can use ICT to combat this vice. The presentation also gives examples of the issues so far raised by youths on social media.
This document discusses citizen participation in budgeting processes, specifically participatory budgeting. It covers several key points:
1) Participatory budgeting aims to involve citizens in the budgeting process to allocate resources in a more democratic way. This can foster good governance, transparency, social justice, and better-informed citizens.
2) Effective participation requires representation from all citizens, not just certain groups, and that governments genuinely consider citizens' input.
3) Case studies show how participatory budgeting has been implemented successfully in places like Porto Alegre to distribute resources more evenly and give citizens more influence.
4) Initiatives to improve transparency and accountability through citizen participation can make budget information more accessible
The UK will provide up to £4.5 million over 3 years to fund the Sudan Evidence Base Programme. The programme aims to generate a more robust evidence base for decision-makers in Sudan by supporting the production of new statistics, independent monitoring of DFID Sudan programmes, and capacity building activities. It is expected to result in better quality data being available and used to design more effective humanitarian and development interventions that are targeted based on evidence. The programme will work to increase the availability and access to various types of data needed to inform policy and programme decisions in Sudan.
This document discusses approaches to improving governance through better information and citizen participation, and proposes a new approach.
[1] Current approaches of providing information and encouraging citizen participation have shown mixed results in improving outcomes. Information is processed through social and political institutions, limiting its impact. Participatory programs also have design flaws.
[2] A better approach is to focus on how information shapes social capital and institutions. The document describes experiments in Benin evaluating the impact of deliberative town halls on voter behavior, clientelism, and support for candidates. Initial results found increases in voter turnout, support for some candidates, and reductions in clientelism.
[3] Future work will evaluate how information presented in
The document discusses the concepts of governance and e-governance. It defines e-governance as a two-way communication between government and citizens that uses technology to improve service delivery and ensure services reach beneficiaries. E-governance can make government more transparent and help transform citizen services. There are technological, social, cultural, political, psychological and service components to consider in e-governance. It also describes different types of interactions in e-governance including G2G, G2C, G2B, and G2E and highlights benefits like better access to information and accountability, while also noting challenges to implementing e-governance in India like lack of integration and communication between departments.
This was presented as part of a research workshop held at the Institute of Development Studies (IDS) on 30 April 2015, in partnership with the Global Partnership for Social Accountability (GPSA) and the Transparency Accountability Initiative (TAI). The focus of the workshop was on "the quest for citizen-led accountability - looking into the state." The workshop explored the workings of the state and relations with citizens in order to better understand when citizen-led accountability efforts do and don't gain purchase.
This presentation looked at issues of accountability in health systems.
This document provides an overview of a research project conducted by a civil society consortium to examine the interactions between global health initiatives (GHIs) and national health systems. The consortium conducted research in Kenya, Malawi, Uganda, and Zambia through interviews and focus groups. The research aimed to understand the roles of civil society in maximizing positive synergies between GHIs and health systems. The consortium found that civil society plays an important role across various components of health systems, but often lacks capacity. Strengthening community systems is key to empowering civil society to advocate for community needs and provide oversight of GHIs and health services.
Gender dynamics in public policy management in uganda & south africaMwiza Helen
This document provides a comparative analysis of gender mainstreaming in water sector policies in Uganda and South Africa. It begins by establishing the background and rationale for comparing these two countries, which have both undergone public sector reforms and recognize gender as important in policymaking. The document then conceptualizes the key variables that influence public policymaking and gender, such as citizen engagement, the policymaking process, and new public management approaches. The main body of the document focuses on comparing gender mainstreaming in the legal frameworks, institutions, and challenges of the water sectors in Uganda and South Africa. It aims to classify approaches to gender mainstreaming in policymaking processes.
This document provides an overview of existing frameworks promoting gender equality and women's participation in decision-making. It highlights best practices from various levels, including establishing targets for gender balance in international bodies. The report recommends that parties to the UNFCCC adopt temporary special measures to ensure adequate representation of women in delegations and leadership positions. It also suggests monitoring and reporting mechanisms to track progress, such as maintaining an online database of participants' gender. The goal is to build on existing efforts and transform decision-making processes at all levels to achieve true gender equality.
This Digital Government Review highlights the efforts taking place in Argentina to digitalise and improve data governance in its public sector and build the foundations for a digital government. The review explores Argentina’s institutional, legal and policy frameworks and their strategic role in the digital transformation of the public sector.
Details: http://oe.cd/digital-gov-argentina
"A research poster presented as part of the Exploring the Emerging Impacts of Open Data in Developing Countries project at the Research Sharing Event in Berlin, 15th July 2014. For more see http://www.opendataresearch.org/emergingimpacts/"
Extending internet access in developing countries has the potential to generate significant economic and social benefits:
- Increased internet access could raise GDP by $2.2 trillion and lift over 160 million people out of extreme poverty. It could also generate over 140 million new jobs.
- Improved access to information online could save nearly 2.5 million lives from better disease prevention and management of conditions like HIV/AIDS. It could also reduce child mortality and increase life expectancy.
- An additional 640 million children may be able to access educational resources online, improving learning outcomes and making populations more employable overall.
The document discusses gender budgeting in Bihar, India. It notes that while crimes against women have decreased, thousands of women are still kidnapped or raped each year. The government of Bihar has taken steps to empower women through a liquor ban, economic programs, and reserving political seats. Gender budgeting aims to promote gender equality through allocating resources to programs that benefit women across various sectors like health, education, livelihoods, and politics. It helps ensure policies and budgets consider women's needs. Though progress has been made, challenges remain in ensuring high levels of education, health services, and economic opportunities for women in Bihar.
Innovative Citizen Participation and New Democratic Institutions: Catching th...OECD Governance
This highlights document covers the main findings and proposals from the Innovative Citizen Participation and New Democratic Institutions: Catching the Deliberative Wave report. Public authorities from all levels of government increasingly turn to Citizens' Assemblies, Juries, Panels and other representative deliberative processes to tackle complex policy problems ranging from climate change to infrastructure investment decisions. Based on the analysis of close to 300 representative deliberative practices, the report explores trends in such processes, identifies different models, and analyses the trade-offs among different design choices as well as the benefits and limits of public deliberation. It also explores the reasons and routes for embedding deliberative activities into public institutions to give citizens a more permanent and meaningful role in shaping the policies affecting their lives.
The Role of Collaborative Governance in the Barriers to the Brazilian Digital...dgovs_pucrs
This presentation aims to identify strategies and barriers for the adoption of Digital Governance in the Brazilian Public Administration through the Digital Governance Policy, which is based on access to information, service provision and social participation. Aqualitative exploratory research was conducted through the analysis of the policy and semi-structured interviews with 11 ICT managers from public organizations. The results identified barriers for each Digital Governance strategy, which were classified according to the literature in Structural or Cultural Barriersas well as Individual, Organizational or Strategic. The relationship of the barriers with the lack of proper Collaborative Governance was also verified, showing that Digital Governance initiatives can be either fostered or hindered by Collaborative Governance.
Collaborative Governance in the Brazilian Digital Governance Policy AdoptionEdimara M. Luciano
The document discusses barriers to the adoption of digital governance policies in Brazil. It presents findings from interviews with 11 civil servants responsible for IT management in various government offices and state-run companies in Rio Grande do Sul, Brazil.
Key barriers identified include institutional/structural issues like organizational bureaucracy; cultural issues like resistance to change from civil servants; and strategic issues like a lack of planning, leadership, and political support. Specific barriers include a lack of data quality/security, improper data classification, task complexity, and lack of coordination/governance for information access. Barriers to service delivery include a lack of e-service strategy and digital culture, as well as integration and cost issues. Barriers to social participation include a
Using Social Media to Enhance Civic Engagement in U.S. Federal AgenciesYasmin Fodil
This report was created by Yasmin Fodil and Anna York for their Harvard Kennedy School masters thesis, and looks at the use of social media to enhance civic participation in the United States and the United Kingdom in order to make recommendations to U.S. federal agencies on how to move forward.
Civil society organizations in Tanzania have implemented various social accountability monitoring initiatives to promote good governance and development. These initiatives include social accountability monitoring, public expenditure tracking surveys, community score cards, citizen juries, social auditing, budget analysis, and policy monitoring. The purpose of these initiatives is to empower local communities, provide information for advocacy, and strengthen government oversight. They focus on issues of local concern like corruption, resource allocation and use, service delivery quality, and specific project implementation. Tanzania's legal and policy framework supports the role of civil society in social accountability monitoring at the local level.
This document provides an overview of social accountability and the right to information (RTI) in Pakistan. It discusses how social accountability approaches like public feedback mechanisms and RTI can help address issues like weak monitoring, lack of participation, and information deficits that undermine service delivery. The document outlines Pakistan's RTI legislation, the process for requesting and appealing information requests, and the role of Information Commissions in facilitating RTI. Overall, the summary discusses how social accountability and RTI can empower citizens and improve governance by increasing transparency and demanding accountability.
It is a summarized document explaining the role of technology in assisting Kenyan youths in combating corruption through accountability. The presentation outlines various channels such as budget planning, community score cards and other process in which the youth can use ICT to combat this vice. The presentation also gives examples of the issues so far raised by youths on social media.
This document discusses citizen participation in budgeting processes, specifically participatory budgeting. It covers several key points:
1) Participatory budgeting aims to involve citizens in the budgeting process to allocate resources in a more democratic way. This can foster good governance, transparency, social justice, and better-informed citizens.
2) Effective participation requires representation from all citizens, not just certain groups, and that governments genuinely consider citizens' input.
3) Case studies show how participatory budgeting has been implemented successfully in places like Porto Alegre to distribute resources more evenly and give citizens more influence.
4) Initiatives to improve transparency and accountability through citizen participation can make budget information more accessible
The UK will provide up to £4.5 million over 3 years to fund the Sudan Evidence Base Programme. The programme aims to generate a more robust evidence base for decision-makers in Sudan by supporting the production of new statistics, independent monitoring of DFID Sudan programmes, and capacity building activities. It is expected to result in better quality data being available and used to design more effective humanitarian and development interventions that are targeted based on evidence. The programme will work to increase the availability and access to various types of data needed to inform policy and programme decisions in Sudan.
This document discusses approaches to improving governance through better information and citizen participation, and proposes a new approach.
[1] Current approaches of providing information and encouraging citizen participation have shown mixed results in improving outcomes. Information is processed through social and political institutions, limiting its impact. Participatory programs also have design flaws.
[2] A better approach is to focus on how information shapes social capital and institutions. The document describes experiments in Benin evaluating the impact of deliberative town halls on voter behavior, clientelism, and support for candidates. Initial results found increases in voter turnout, support for some candidates, and reductions in clientelism.
[3] Future work will evaluate how information presented in
The document discusses the concepts of governance and e-governance. It defines e-governance as a two-way communication between government and citizens that uses technology to improve service delivery and ensure services reach beneficiaries. E-governance can make government more transparent and help transform citizen services. There are technological, social, cultural, political, psychological and service components to consider in e-governance. It also describes different types of interactions in e-governance including G2G, G2C, G2B, and G2E and highlights benefits like better access to information and accountability, while also noting challenges to implementing e-governance in India like lack of integration and communication between departments.
This was presented as part of a research workshop held at the Institute of Development Studies (IDS) on 30 April 2015, in partnership with the Global Partnership for Social Accountability (GPSA) and the Transparency Accountability Initiative (TAI). The focus of the workshop was on "the quest for citizen-led accountability - looking into the state." The workshop explored the workings of the state and relations with citizens in order to better understand when citizen-led accountability efforts do and don't gain purchase.
This presentation looked at issues of accountability in health systems.
This document provides an overview of a research project conducted by a civil society consortium to examine the interactions between global health initiatives (GHIs) and national health systems. The consortium conducted research in Kenya, Malawi, Uganda, and Zambia through interviews and focus groups. The research aimed to understand the roles of civil society in maximizing positive synergies between GHIs and health systems. The consortium found that civil society plays an important role across various components of health systems, but often lacks capacity. Strengthening community systems is key to empowering civil society to advocate for community needs and provide oversight of GHIs and health services.
Gender dynamics in public policy management in uganda & south africaMwiza Helen
This document provides a comparative analysis of gender mainstreaming in water sector policies in Uganda and South Africa. It begins by establishing the background and rationale for comparing these two countries, which have both undergone public sector reforms and recognize gender as important in policymaking. The document then conceptualizes the key variables that influence public policymaking and gender, such as citizen engagement, the policymaking process, and new public management approaches. The main body of the document focuses on comparing gender mainstreaming in the legal frameworks, institutions, and challenges of the water sectors in Uganda and South Africa. It aims to classify approaches to gender mainstreaming in policymaking processes.
This document provides an overview of existing frameworks promoting gender equality and women's participation in decision-making. It highlights best practices from various levels, including establishing targets for gender balance in international bodies. The report recommends that parties to the UNFCCC adopt temporary special measures to ensure adequate representation of women in delegations and leadership positions. It also suggests monitoring and reporting mechanisms to track progress, such as maintaining an online database of participants' gender. The goal is to build on existing efforts and transform decision-making processes at all levels to achieve true gender equality.
This Digital Government Review highlights the efforts taking place in Argentina to digitalise and improve data governance in its public sector and build the foundations for a digital government. The review explores Argentina’s institutional, legal and policy frameworks and their strategic role in the digital transformation of the public sector.
Details: http://oe.cd/digital-gov-argentina
"A research poster presented as part of the Exploring the Emerging Impacts of Open Data in Developing Countries project at the Research Sharing Event in Berlin, 15th July 2014. For more see http://www.opendataresearch.org/emergingimpacts/"
Extending internet access in developing countries has the potential to generate significant economic and social benefits:
- Increased internet access could raise GDP by $2.2 trillion and lift over 160 million people out of extreme poverty. It could also generate over 140 million new jobs.
- Improved access to information online could save nearly 2.5 million lives from better disease prevention and management of conditions like HIV/AIDS. It could also reduce child mortality and increase life expectancy.
- An additional 640 million children may be able to access educational resources online, improving learning outcomes and making populations more employable overall.
The document discusses gender budgeting in Bihar, India. It notes that while crimes against women have decreased, thousands of women are still kidnapped or raped each year. The government of Bihar has taken steps to empower women through a liquor ban, economic programs, and reserving political seats. Gender budgeting aims to promote gender equality through allocating resources to programs that benefit women across various sectors like health, education, livelihoods, and politics. It helps ensure policies and budgets consider women's needs. Though progress has been made, challenges remain in ensuring high levels of education, health services, and economic opportunities for women in Bihar.
Innovative Citizen Participation and New Democratic Institutions: Catching th...OECD Governance
This highlights document covers the main findings and proposals from the Innovative Citizen Participation and New Democratic Institutions: Catching the Deliberative Wave report. Public authorities from all levels of government increasingly turn to Citizens' Assemblies, Juries, Panels and other representative deliberative processes to tackle complex policy problems ranging from climate change to infrastructure investment decisions. Based on the analysis of close to 300 representative deliberative practices, the report explores trends in such processes, identifies different models, and analyses the trade-offs among different design choices as well as the benefits and limits of public deliberation. It also explores the reasons and routes for embedding deliberative activities into public institutions to give citizens a more permanent and meaningful role in shaping the policies affecting their lives.
The Role of Collaborative Governance in the Barriers to the Brazilian Digital...dgovs_pucrs
This presentation aims to identify strategies and barriers for the adoption of Digital Governance in the Brazilian Public Administration through the Digital Governance Policy, which is based on access to information, service provision and social participation. Aqualitative exploratory research was conducted through the analysis of the policy and semi-structured interviews with 11 ICT managers from public organizations. The results identified barriers for each Digital Governance strategy, which were classified according to the literature in Structural or Cultural Barriersas well as Individual, Organizational or Strategic. The relationship of the barriers with the lack of proper Collaborative Governance was also verified, showing that Digital Governance initiatives can be either fostered or hindered by Collaborative Governance.
Collaborative Governance in the Brazilian Digital Governance Policy AdoptionEdimara M. Luciano
The document discusses barriers to the adoption of digital governance policies in Brazil. It presents findings from interviews with 11 civil servants responsible for IT management in various government offices and state-run companies in Rio Grande do Sul, Brazil.
Key barriers identified include institutional/structural issues like organizational bureaucracy; cultural issues like resistance to change from civil servants; and strategic issues like a lack of planning, leadership, and political support. Specific barriers include a lack of data quality/security, improper data classification, task complexity, and lack of coordination/governance for information access. Barriers to service delivery include a lack of e-service strategy and digital culture, as well as integration and cost issues. Barriers to social participation include a
Using Social Media to Enhance Civic Engagement in U.S. Federal AgenciesYasmin Fodil
This report was created by Yasmin Fodil and Anna York for their Harvard Kennedy School masters thesis, and looks at the use of social media to enhance civic participation in the United States and the United Kingdom in order to make recommendations to U.S. federal agencies on how to move forward.
Digitalisation of finance activities: Challenges and opportunities - Edwin L...OECD Governance
This presentation was made by Edwin Lau, OECD, at the 40th Annual Meeting of OECD Senior Budget Officials (SBO) held in Tallinn, Estonia, on 5-6 June 2019
The Center for Technology in Government (CTG) fosters public sector innovation, enhances capabilities, and supports good governance. CTG provides thought leadership in public sector innovation and solutions critical problems facing government agencies. CTG has developed tools like the Open Government Portfolio Public Value Assessment Tool to help agencies assess initiatives and the Eight Essential Elements of Social Media Policy to guide policy development. CTG also provides training, consultations, and hands-on support to help agencies implement innovations.
The report discusses the need for governments to improve public communication strategies in order to enhance transparency, citizen participation, and trust. It outlines key principles for effective communication, including empowering communication functions, transitioning to more evidence-based and data-driven practices, and leveraging digital technologies responsibly. The report emphasizes establishing mandates and strategies to guide communication in support of policy objectives and open government.
The document summarizes recommendations for enhancing the Transparent, Effective and Accountable Government (TEAG) initiative in India. It recommends that TEAG: 1) Focus on strengthening relationships to give marginalized groups a voice in decision-making, help define service agreements, and empower people to monitor providers; 2) Encourage grantees to implement pilot accountability projects rather than just research; 3) Create a practitioner network to build governance reform support.
This document discusses stakeholder analysis for territorial intelligence in digital governance. It defines stakeholders as key individuals and entities that influence or are influenced by territorial development processes. E-governance uses information and communication technologies to improve government services and interactions between various territorial actors, including residents, businesses, organizations and different levels of government. Analyzing stakeholder relationships is important for developing frameworks to guide stakeholder cooperation and partnerships for effective territorial development in the digital age. Dimensions for analyzing relationships include cooperation, partnerships, conflicts and power dynamics.
Important Political Accountability and Citizen Building effort of IDEG GHANAAmos Anyimadu
Operation of the Institute of Democratic Governance, Ghana. www.ideg.org https://www.facebook.com/IDEGGhana https://twitter.com/IDEGGhana
Led by Commonwelath Eminent Person Dr. Emmanuel Akwetey.
Important Political Accountability and Citizen Building effort of IDEG GHANAIDEGGhana
Operation of the Institute of Democratic Governance, Ghana. www.ideg.org https://www.facebook.com/IDEGGhana https://twitter.com/IDEGGhana
Led by Commonwelath Eminent Person Dr. Emmanuel Akwetey.
Social Accountability_Jeff Thindwa_10.16.13CORE Group
This document outlines an organizing framework for social accountability. Social accountability relies on civic engagement and operationalizes direct accountability relationships between citizens and the state. It aims to improve the enabling environment for citizen engagement in governance and public decision-making. This is done by increasing the capacity of the state to respond to public needs through effective oversight and redress. It also improves the capability of citizens to engage in governance and enhances the capacity of social intermediaries to provide effective participation and oversight. The framework focuses on transparency, participation, and collaboration between government, citizens, and civil society as key conditions for social accountability.
Is citizen engagement a game changer for developmentmwanzui gabriel
Citizen engagement is crucial for effective development as citizens are directly impacted and can provide local knowledge to guide projects. Involving citizens increases accountability and addresses issues more directly. However, the type and level of engagement needs to fit the specific context. Different frameworks examine political, social, and historical factors to determine the appropriate approach. Both "thick" and "thin" participation can work, as well as short and long routes to accountability, depending on the situation. Conflict-affected areas specifically benefit from local, collaborative approaches rather than top-down national strategies.
SDG 16.6 aims to develop effective, accountable and transparent institutions at all levels of government. Key aspects include the ability of governments to implement budgets accurately and deliver public services as planned, while accountability institutions help bridge gaps between stakeholders and decision makers. Transparency minimizes corruption and ensures diverse voices are heard in decision making. Effective implementation requires localizing SDG 16.6, strengthening access to information and civic engagement, and increasing financing through taxation while ensuring inclusive stakeholder participation in governance. Challenges to achieving SDG 16.6 include lack of state-citizen engagement, weak legislative frameworks, and public sector corruption.
E-Governance a change management tool - P PanneervelAmith hillshow
This document discusses concepts related to e-governance. It defines e-governance as applying electronic means to interactions between government and citizens/businesses and internal government operations to simplify and improve governance. Governance refers to the relationship between citizens and the state, and the exercise of authority over economic and social resources for development. The key objectives of e-governance are to provide access to information and enable active citizen participation in the political process and government services.
The document summarizes a research study conducted by a group of MPA candidates on the transparency efforts of three Texas local governments: Houston, South Padre Island, and Bandera. The study examines how each local government shares information on financial transactions and their municipal budget with the public. It describes the methodology used, including analyzing communications methods, budgets, reports, and transparency measures of each city. The document also provides highlights of findings for each city studied and their transparency efforts.
Use of social media by government and e-governanceGyanendra Tiwari
The document discusses the use of social media by governments for public engagement and e-governance. It outlines how social media can be used to seek citizen feedback, communicate policies, and build public awareness. Examples are given of government agencies in India using platforms like Twitter, Facebook, and SMS systems. The key benefits of e-governance are simplifying processes, improving efficiency, enabling online services, integrating platforms, automating tasks, and promoting participatory governance. Objectives include building an informed society, increasing government-citizen interaction, and encouraging transparency.
The Effectiveness of E-Government Initiatives in Improving Public Service Del...AJHSSR Journal
ABSTRACT: E-government initiatives have become increasingly popular as a means of improving public
service delivery and citizen engagement. However, there is a need for a comprehensive understanding of the
effectiveness of e-government initiatives and the factors that influence their success. This literature review aims
to synthesize empirical studies published between 2010 and 2021 on the effectiveness of e-government
initiatives in improving public service delivery. The review identified 42 studies that examined various aspects
of e-government initiatives, such as access to services, service quality, citizen satisfaction, trust, participation,
and impact on governance. The review found that e-government initiatives have the potential to improve public
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Promoting social participation through digital governance - Luciano - Wiedenhoft - Santos - dgo2018
1. Promoting social participation through Digital Governance: identifying
barriers in the Brazilian Public Administration
Edimara M. Luciano - Presenting Author
Pontifical Catholic University of Rio Grande do Sul, Porto Alegre, Brazil
Guilherme C. Wiedenhöft
Pontifical Catholic University of Rio Grande do Sul, Porto Alegre, Brazil
Fábio P. dos Santos
Pontifical Catholic University of Rio Grande do Sul, Porto Alegre, Brazil
Business
School
2. Motivation 1/2
• The underlying principle of the use of ICTs to promote citizen engagement is the idea that it
is not technology alone that will determine the success of these initiatives but rather how
the ICT artifacts will be employed to achieve government strategic objectives
• The emergence of digital technologies along with the changes in citizens’ profiles and the
opening of governments led to digital governance (d-governance)
• d-Governance is the use of ICTs by the public sector aiming to:
• Improve information and service delivery
• Attenuate the excessive dependence on the government intermediation between
services and citizens
• Encourage citizen participation in the decision-making process
• Make governments more responsible, transparent and effective
Greenberg and Newell (2012); Panagiotopoulos et al. (2012); Tassabehji et al. (2016)
3. Motivation 2/2
• The Brazilian Federal Government launched its Digital Governance Policy (DGP) in 2016
which aims to guide all initiatives related to the use of ICT in the relationship between the
federal government and citizens
• This Policy seeks to be a way to increase initiatives effectiveness and the generation of
benefits for the whole society by expanding access to government information, improving
public services and increasing social participation
Brazil (2016)
4. Brazilian Federal Government Digital Governance Policy
• Three of the 10 listed strategic objectives referred to social participation.
Axis Strategic goals
Information access
To foster availability and use of open data
To broaden ICT use to promote transparency and publicize the public resources use
To guarantee information security and State communication as well as the citizens’ data confidentiality
Delivery of services
To expand and innovate digital services delivery
To improve governance and management through ICT use
To facilitate and universalize the use and access to digital services
To share and integrate data, processes, systems, services and infrastructure
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
5. Brazilian Federal Government Digital Governance Policy
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
It involves allowing the direct interaction of citizens with government to express their demands, as well as to
monitor policy implementation and impact. It also encourages the active participation of society in the
creation and improvement of accessible public services, taking into account regional diversities and needs.
This strategy is focused on the continuous improvement of the interaction between the government and the
society through digital, social and other technological means, considering, in all the instruments used,
accessibility for all people, regardless of their physical-motor and perceptive, cultural and social capacities.
The focus is to foster the active participation of the society in the creation and improvement of accessible
public services, considering regional diversities and necessities, allowing direct citizen-government interaction
to express citizens necessities as well as to suggest improvements.
6. Research Problem
• Digital governance initiatives are arising in several countries as a sign of a more citizen-
centered government instead of a service-centered one or even narrower views such as
process-centered or civil-servant-centered ones
• Conversely, some of these initiatives have not yet achieved the planned benefits because they
focus on technology, rather than governance, and citizens' needs are not their main focus.
• The research gap that drives this study is the necessity to understand the barriers to d-
governance adoption in public organizations, which can hinder the DGP results and also its
continuity
Which are the barriers for the adoption of the GDP Social Participation axis?
Meijer (2015); Saxena (2005)
7. Research Goal
To identify barriers for the adoption of strategic goals related to social participation in
the Brazilian Public Administration present in the recently launched Brazilian Digital
Governance Policy.
8. Theoretical Background: Digital Governance Definitions
Digital Governance Definition Author
Use of ICT to create public value through the collaboration of society. Chen
Use of ICT to support public services, government administration,
democratic processes and relations among citizens, civil society, the private
sector and the state.
Bannister and Dawes
Use of ICTs to provide convenient information, government services and
citizen participation.
Kalsi and Kiran
Use of ICTs by public managers to carry out their activities of supervision,
planning, organization and coordination on various government levels.
Nawafleh
Use of ICTs by the government to promote improvements in service delivery,
transparency and public accountability in order to guarantee the quality of
life of citizens.
Zamora, Barahona
and Palaco
Use of ICTs by the public sector aiming to improve information and service
delivery, encouraging citizen participation in the decision-making process
and making governments more responsible, transparent and effective.
UNESCO
9. Theoretical Background: barriers to e-Governance
Barrier Government Citizens
Structural Legal restrictions, lack of funding, lack of staff and
technical skills, lack of support from managers and
top management and technological constraints.
Lack of technological facilities,
limited knowledge and skills, lack
of time and lack of integration
with innovation in daily routines.
Cultural Resistance to change, fear that innovation will
weaken the robustness of government and
attachment to bureaucracy.
Lack of interest, little confidence
and negative image of the
government, with no perceived
utility, and resistance to
technologies.
Source: Meijer, 2015
10. Theoretical Background: barriers to Digital Governance
Individual Organizational Strategic
Lack of training
Personnel without proper
qualification; and
Lack of a proper number of
government employees
Lack of support from
managers;
Lack of planning
Lack of internal
communication plan; and
High complexity of projects
Lack of political support;
Exaggerated submission to
the defined goals; and
Lack of necessary
infrastructure.
Source: Melitski, 2011
Table 3 - Individual, organizational, and strategic barriers
11. • Strategy: Exploratory
• Focus: Qualitative
• Data collection
techniques: document
analysis and semi-
structured interviews
• Analysis: categorial
content analysis through
NVIVO®
Research Method
• This study is a cross-sectional exploratory research, which has a qualitative focus due to
its data collection and analysis techniques
• Document analysis was used to understand the Digital Governance Policy and to identify
the expectations and strategies towards the DGP goals
• The results of the document analysis were the basis for the elaboration of the interview
scripts
• Semi-structured interviews with 11 civil servants (identified as R1 to R11) in charge of IT
Management in several Brazilian government offices or state-run companies were
performed
12. Results Highlights
Fostering the collaboration in the public policies cycle 1/2
A set of 25 barriers was identified from the data collected and can be grouped into four
categories:
a) (12 evidences) Lack of citizens’ involvement by government (R1, R3, R6, R7, R10, R11);
b) (6 evidences) Lack of participation initiatives by government and lack of interest in participation
by citizens (R2, R3, R4, R5, R9, R10);
c) (3 evidences) Lack of proper disclosure of information (R4, R7, R11); and
d) (4 evidences) Government focused on itself (R5, R9, R11).
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
13. Results Highlights
Fostering the collaboration in the public policies cycle 2/2
• Lack of citizens’ involvement by government was the barrier with the highest number of
evidences in the whole research. This barrier is of great concern because it shows that
governments are not involving citizens enough when dealing with services to citizens
• Respondent 6 summarized this aspect: “The state has to be a hand that goes to the citizen and
not the contrary (R6). Without efforts from part-to-part, digital governance is not going to
happen”.
• According to Respondent 3, “citizens do not feel part of the government” (R3)
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
14. Results Highlights
Increasing and stimulating the social participation in public services creation and improvement
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
A set of 11 barriers was identified from the data collected and can be grouped into four
categories:
a) (3 evidences) Lack of government responses to society (R5, R1, R10);
b) (3 evidences) Government-citizen relationship issues (R10, R2, R3);
c) (3 evidences) Lack of perception of the value in the interaction with citizens (R2, R9, R6); and
d) (2 evidences) Government limited capacity to listen to citizens (R3, R11).
15. Results Highlights
Improving the direct and indirect interaction between government and society 1/2
A set of 18 barriers was identified and assigned to the following four groups:
a) (7 evidences) Lack of citizens’ involvement by government (R1, R2, R3, R5, R10, R11);
b) (4 evidences) Lack of proper understanding of the state functions and responsibilities (R2, R8,
R9, R10);
c) (3 evidences) Lack of proper number of civil servants and their limitations to deal with the
digital world (R4, R7, R11);
d) (4 evidences) Inadequate government–citizen communication (R4, R7).
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
16. Results Highlights
Improving the direct and indirect interaction between government and society 2/2
• Lack of citizens’ involvement by government was again an important barrier, according to the
respondents. It is connected with the lack of proper understanding of the state functions and
responsibilities.
• Respondents 4 and 7 pointed out that “[…] the lack of disclosure of government information is a
motivation for government–citizen detachment”. As stated by Respondent 7, "If the citizen knows that
he/she can participate in government easily, he/she will" (R7).
• In support of Meijer's [20] findings, the image of the government amongst citizens can be an important
barrier, especially if they do not trust government, as well as great cultural barriers because of citizens’
lack of interest. Respondent 2 states that there is a lack of culture in popular participation and discredit
in public institutions.
Social participation
To foster the collaboration in the public policies cycle
To increase and stimulate the social participation in public services creation and improvement
To improve direct and indirect interaction between government and society
17. Synthesis of Results – some quotes 1/2
“Public administration is far from the citizen, not giving space for the manifestation of citizens needs,
what they effectively need and what they effectively expect from the government” (R9)
“We need to open up space to citizens in several ways: surveys, ombudsman, forums, panels, and so on.
We have to listen to them, show our ideas and ask for feedback in order to verify if we are reaching the
goal, which is the citizens’ needs.” (R1)
“[…] I believe that society would participate if government asked for that, if the government went to the
streets to understand the other end.” (R6)
“[…] Government is so focused internally [related to data] and the biggest barrier is to change the point
of view from internal to external, which is the citizens, the reason for the existence of a government.”
(R1)
“We never ask to citizens at the other end what he/she needs to make things easier or faster, in short,
what he/she is looking for.” (R6)
18. Synthesis of Results – some quotes 2/2
“People have lost their confidence in any level of government in Brazil. It is not possible for just one
organization to solve this lack of trust, which hinders participation.” (R2)
“Citizens don’t feel they are heard by the governments. Governments do not have an easy and agile way
to talk with citizens, and this turns things a lot more difficult…” (R10)
“In a digital world, citizens feel they are not part of a digital government because governments are not
properly present in the digital world.” (R4)
“Government is a lot more bureaucratic in the eyes of those who are present in the digital world and use
digital technology to do everything.” (R3)
“We need to find effective ways of discussion that reach the majority of the citizens so they can show
what they are interested in and express their opinions, therefore they can feel part of the society.” (R3)
19. Final remarks 1/2
The codes identified through content analyses were categorized following the kind of
barriers proposed by Meijer (2015), namely structural and cultural, and also to the
dimensions proposed by Melitski et al. (2011), namely individual, organizational e strategic
Dimensions
Total
Kind of Barriers Individual Organizational Strategic
Structural 7 3 9 19
Cultural 25 10 - 35
Total 32 13 9 54
20. Final remarks 2/3
• Without efforts from both government and society, Digital Governance Policy goals are not
going to be properly achieved – but government needs to create practical mechanisms to start
the process
• Interviewees believe that citizens need to be part of the government or they agree with this
idea. However, in several moments their discourse did not match this idea, which could be
perceived through their word choices, e.g. they used “we, the government” and “they, the
citizens” or they did not mention citizens at the center of the discussion, but government and
citizens at opposite ends of the rope
• Lack of trust is an important barrier, as claimed by Janssen (2017), especially provided Brazilian
citizens most of time focus on negative aspects of the government
• But not everything is bad… there are several advancements in the field in Brazil. This paper
focused on barriers, but we are already working on strategies for DGP implementation
21. Final Remarks 3/3
• The main academic contribution of this study is the identification of the barriers that might
hinder a digital governance policy adoption and the adoption of d-governance related to social
participation
• The main contribution to practitioners is that the results can bring better understanding of the
aspects that involve the adoption of d-governance as well as serve as a reference for the
definition of strategies that can mitigate the effects of structural and cultural barriers
• An empirical model related to the influences of the categories of barriers on the d-governance
strategies is under development
• Data were collected in Brazil, so different organizational and cultural contexts may be
considered
• Studies that deepen the comprehension of the strategies identified as enabling the adoption of
d-governance in public administration are also suggested as further research, as well as the
impact of Web 2.0 and 3.0 on governments, citizens and on d-governance.
22. Promoting social participation through Digital Governance: identifying barriers
in the Brazilian Public Administration
Edimara M. Luciano - Presenting Author
Full Professor, Graduate Program in Management
Guilherme C. Wiedenhöft
Assistant Professor, Scholl of Technology
Fábio P. dos Santos
Master’s Student, Graduate Program in Management
Pontifical Catholic University of Rio Grande do Sul, Porto Alegre, Brazil
Business
School
Obrigada!
Editor's Notes
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).
, which should be applied from a long-term perspective in order to better address the demands of the population (Meijer and Bolivar, 2015).