Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
W.H.Bender Quote 65 - The Team Member and Guest Experience
Professional Resume
1. CHRISTOPHER M. LINK
7639 Sprenkle Ct Henrico,VA 23228 | linkcm720@gmail.com | 804-868-8453
OBJECTIVE To leverage extensive experience in leadership and projectmanagementpositions to benefitan
organization within a long-term position.
SKILLS &
ABILITIES
Strategic Planning Training and Development Operational Oversight
Crisis Management ConflictManagement Organizational Leadership
Project Management Time Management Performance Improvement
Logistics Management Policy Compliance Oral and Written Communication
EXPERIENCE BEHAVIOR COUNSELOR THE NXT LEVEL CORP
AUGUST 2015-PRESENT
In this position I provide all needed behavioral,physical,emotional,social,and educational
supportto the client.I create and write reports associated with the treatmentprogram for tracking
and statistical purposes.I am responsible for developing and maintaining excellentworking
relationships with all care providers,school administration,and any other involved parties.I
maintain clientconfidentialityin accordance with HIPAA policy and adhere to currentevidence
based practices. Ihave to utilize a high degree of tact and diplomacywhen communicating with
clients and families.I also make recommendations regarding inefficiencies in supportplans and
behavioral intervention strategies to improve overall supportand produce positive results.
IN-HOME COUNSELOR DOMINION WAIVER SERVICES
JULY 2015-DECEMBER 2015
I provided all needed behavioral,physical,emotional,and social support.Igathered data based
on clientbehavior and noticeable developmental deficits in order to create a treatmentand
supportplan to benefitthe client. I composed reports associated with the treatmentprogram for
tracking and billing purposes.I modified interfering behaviors with more appropriate social
responses.I also maintained clientconfidentialityin accordance with HIPAA policy and adhered to
current evidence based practices.
ADMINISTRATIVE AND BOOKKEEPER ASSISTANT BLAHA ACCOUNTING AND TAX
FEBRUARY 2011-SEPTEMBER 2013
I assisted a small business owner in maintenance ofthe General Ledger.I handled accounts
payable as well as receivable and assisted in monthlypreparation ofProfit and Loss statements.I
also assisted in quarterlytax preparation.I was responsible for calculating scheduled asset
depreciation and reconciling bank accounts.I elevated customer relations byquickly and
effectively discerning needs and solving problems.
CHECK POINT SECURITY SUPERVISOR UNITED STATES ARMY
NOVEMBER 2008-NOVEMBER 2009
In supportof Operation Iraqi Freedom,I served as a check point securitysupervisor on Field
Operating Base Speicher in Tikrit, Iraq. I was responsible for gathering dailycounterintelligence
data and devising a plan of action in accordance with Control Point Standard Operating
Procedures.I was responsible for relaying all information to the soldiers Iwas supervising and
ensuring every person was prepared and equipped with alternative plans ofactions in case of
emergencysituations or changes in environment.I reported all information regarding success and
failure of operations to higher command in order to create ways to improve operation
performance.In addition to supervising the American soldiers on mycheck point,I was
responsible for training and supervising 5 Triple Canopymercenarysoldiers in combatoperations.
During my 12 month deploymentas the supervisor on the first line of defense check pointof FOB
Speicher,the safety and security of over 15,000 soldiers and DepartmentofDefense personnel
was ensured withoutincident.
2. PAGE 2
MOTOR TRANSPORTATION SPECIALIST/ TEAM LEAD UNITED STATES ARMY
AUGUST 2007-JANUARY 2011
As a Motor Transportation Specialist,I was responsible for properlyperforming preventative
maintenance check and services on all wheeled vehicles in the motor pool.I had to properly
dispatch trucks to operators and ensure thatthe correct dispatch was paired to the correct
vehicle. I operated all lightand heavy wheeled vehicles as well as forklifts and lower handling
systems.Imanaged the loading,unloading,and safety of all personnel being transported.Ialso
had to oversee and check proper procedure when loading and unloading cargo on vehicles and
trailers.
EDUCATION LIBERTY UNIVERSITY LYNCHBURG, VIRGINIA
BACHELOR OF SCIENCE IN CRIMINAL JUSTICE: CRIMINAL PSYCHOLOGY
MAY 2016
VOLUNTEER BOY SCOUTS OF AMERICA HEART OF VIRGINIA COUNCIL
CUB SCOUTS PACK 715 DEN LEADER
OCTOBER 2015-PRESENT