1. ZAID ABDULMOHEN ZAID AL KHALAF
Address: P.O.BOX:2925, Alyasameen Area Riyadh-11461, KSA / 15 Sherly Street- SO14 3HQ, Southampton, Great Britain
Contact: +966508333365 / +447538062768  Email: zazakho_34@hotmail.com / zezokhalaf20@yahoo.com
LinkedIn: https://sa.linkedin.com/in/zaidalkhalaf
SENIOR LEVEL ASSIGNMENT: HUMAN RESOURCE MANAGEMENT/ OPERATIONS
EXCELLENCE/ BUSINESS DEVELOPMENT/ PROJECT MANAGEMENT
Strategic Planning ~ Matrix Improvement ~ Quality Assurance ~ Employee Relationship Management ~ Resource
Optimization ~ Budgeting & Cost Control ~ Client Relationship Management ~ Team Mentoring & Leadership
Snapshot: Qualified management professional with over 11 years of experience in optimizing human resource/
administrative processes, streamlining operations, project management, employee relationship management, enhancing
customer satisfaction and business development across diverse organizations; demonstrated expertise in accomplishing
business/ operational targets with multiple management & client satisfaction, exploring challenging senior managerial
assignments with a professionally managed organization
LEADERSHIP STRENGTHS & HIGHLIGHTS
Strategic Planning
Collaborate with the senior management in defining strategies to match with organizational
business objectives; conduct root cause analysis on potential business impact related to change;
as well as maintaining consistent cash flow and meeting financial expectations from the assigned
projects
Process
Improvement
Skilled in implementing various service improvement plans/ budgetary controls for enhancing
existing business processes. Define and maintain standards for the project management team
using Quality Standards and Company requirements
Matrix Analysis
Spearhead team efforts in enhancing operational efficiency by reengineering department policies &
procedures, human resource initiatives encompassing performance improvement, resource
optimization and risk management
Employee
Relationship
Management
Adept at enhancing employee satisfaction by implementing various employee welfare schemes,
resolving employee grievances and organizing various employee retention programs across the
organizational hierarchy
Client Engagement
Highly organized and client-focused, having outstanding skills in interacting with clients,
understanding their requirements and accordingly devising customized solutions, thereby
maintaining complete client satisfaction and creating repeat business opportunities;
Team Building &
Leadership
Visionary & decisive leader, noted for sound, practical management style and excellent
organization, communication, presentation & interpersonal skills; Proven ability to lead and
motivate large cross-functional and multi-cultural teams to maximize productivity, ensuring
technical solutions meet business requirements
PROFESSIONAL EXPERIENCE
King Fahad Medical City, Riyadh - KSA : Senior Matrix and Analysis Specialist : Sep 2015 till date
Major Accomplishments:
• Nominated to participate in weekly executive managers meetings for discussing on improvement project initiatives
Accountabilities:
HR Management:
• Work as Project Managed for the Call Center Department and analyzing & measuring the Human Capital’s progression
• Involved in recruitment process with the responsibility of reviewing resumes for managerial level candidates
• Select applicants meeting specified job requirements and refer to hiring personnel.
• Manage human resource initiatives issues and recommend further improvement within the organization.
Strategic Planning
• Implement strategies for evaluating development of available human resources as well as fine tuning the human capital
process

2. • Partner with human resource department in implementing various process improvement initiatives/ strategies and
managing the accreditation process
Process Improvement
• Develop effective error reporting system for procedures related to employee of the month and drafting part time
contracts
• Guide department heads in designing recognition program for enhancing employee quality initiatives
• Enhance operational efficiency by implementing new administrative projects like Innovation Center Criteria, Call Center
for the KFMC Employees, Physician Engagement, Electronic Attendance, Clinical and non Clinical process engineering
Operational Excellence
• Evaluate/ align implemented programs to preset KPIs for accomplishing business objectives
• Set up/ manage communication channel for highlighting initiatives related to human capital initiatives
• Update HR employees on organizational progress and other attributes for implementing the same in various training
programs/ workshops
Training & Development
• Develop/ implement new courses for skill enhancement of employees across the managerial hierarchy as well as
workshops for enhancing operational efficiency of HR and Government Relation departments
• Conduct educational presentations for defining/ implementing organizational human resource initiatives standards
King Saud University Medical City, Riyadh - KSA : Employee Relationship Specialist : Apr 2014 – Sep 2015
Major Accomplishments:
• Played key role in conceptualizing & implementing a grievance cell to address customer issues aimed at enhancing
employee satisfaction by effectively resolving employee complaints & issues
• Represented the HR department in setting up pre orientation program for new recruits and the hospital in various
conferences/ meetings
• Instrumental in naming new projects like "Shukran, Saeid & Ensan" as member of the HR project team
• Functioned as Master of Ceremony for major events in the hospital
• Distinguished for being honored by multiple department managers
Accountabilities:
• Collaborated with the senior management in defining job responsibilities, negotiating on CTC
• Prepared/ presented detailed job descriptions for the HR department aligned to organizational/ industry standards
• Evaluated employee attrition by focusing on exit interview of candidates for implementing effective remedial measures
for enhancing employee engagement and minimizing attrition rate
• Guided team members in organizing qualitative orientation programs for new recruits
• Involved in compiling employees manual hand book defining the whole governance process
• Defined/ implemented processes for maintaining seamless operations pertaining to day to day functioning of the HR
department
• Planned/ implemented new programs & projects in the employee relation department
• Functioned as senior member of the grievance unit in conducting exit interview
HSBC Bank/ SABB Bank, Riyadh - KSA : Supervisor Customer Retention : Sep 1998 – May 2008
Accountabilities:
ATM Department
• Coordinated activities related to developing alternative solutions related to critical issues for effectively implementing
contingency plans and accomplishing financial targets
• Liaised with other banks to generate awareness on using HSBC Bank ATM machines amongst the respective customer
base
• Enhanced client satisfaction by effectively resolving issues encompassing machine malfunctions related to cash
withdrawal, card blockings including lost cards, ghost transactions, fund redemption etc
Credit Card Maintenance Department
• Collaborated with clients in setting up customer friendly & bank friendly payment procedures
• Prepared credit files, evaluated risk element based on collated financial documents prior to considering/ approving credit
card applications
• Interacted with customers for obtaining minimum payments, managing credit card settlement processes
• Generated awareness amongst clients on introduction of new products for enhancing business generation
Credit Retention Unit

3. • Guided the credit card retention team in resolving credit card payment issues & enhancing credit retention activities
• Ensured compliance to rules/ procedures pertaining to credit card management & assessed risk factors across individual
customer files
Authorization Department
• Assessed credit card applications of customers for enhancing credit limits based on evaluated payment and financial
conditions
• Liaised with customers in verifying transactions for minimizing malpractices
International Shares Department
• Managed administrative aspects in the international shares department in coordination with external stakeholders
• Focused on bank transactions, managed operational procedures, assembled & synchronized transactions data closed by
brokers on the previous working day
• Drafted banking/ margin reports, synchronized shares transactions & planned finance table for share purchasers
Customer Services Department
• Managed call centre operations related to resolving customer issues; generated awareness on banking products across
the existing & new customers segment for opening premium accounts
• Catered to tele - banking operations managing customer relations & providing facilitation services through toll free
numbers to VIP clients
PREVIOUS ASSIGNMENT
• Shobra Est., Riyadh – KSA ~ Sales Manager ~ 1996 – 1998
ACADEMICS
• Masters in International Business Management from Middlesex University – 2013
• Bachelor of International Business Management & English from Southampton Solent University – 2012
• Completed Standard Plus General English Certificate from International House London - 2009
• Diploma in Business Management from King Saud University - 2001
PROFESSIONAL DEVELOPMENT
• PMP Training
• Money Laundry training
• Hub System training
• Change Management
• Strategic Planning
• Problem-solving and decision-making
• CAP "Changing Acceleration Process "
PERSONAL DOSSIER
• Date of Birth : 29/11/1979
• Languages Known : English, Arabic and Spanish
• Nationality : Saudi
• Passport Details : L381946 valid till 2017
~ References Available Upon Request ~