This document outlines the product management process for operations. It involves continuous improvement based on process analytics, stakeholder needs assessment, and technology upgrades. The product backlog includes operations issues identified by the technology lead and enhancement needs identified by business analysts. Issues are prioritized and addressed through a queue management system. Release planning is conducted by product owners, process owners, and scrum masters to develop a release plan and product roadmap from user stories and need statements.

1. Product Management in Operations
Working product
(Operational)
 Continuous
Improvement
based on process
analytics
 Process Maturity
& Innovation
 Stakeholders need
assessment
 Technology
upgrades
 Incidents
 Problem
 Very High-priority
Need (But minor)
Product Backlog
Operations
Issues (Technology
Lead)
(Business
Analyst)
(Product
Owner)
Operation Support
Queue Management
Enhancement
Product Roadmap
Release Plan
(Product Owner)
(Business
Analyst)
Product
Requirement Management
(Process
Owner)
(Team)
(Scrum
Master)
Release Planning
(Product
Owner)
(Process Owner)
Requirements
(User Stories)Need Statements
Need Priority
Release Priority
Process Roadmap
Program Leadership
(Support - Team)
Emergency Issues/
Critical Fixes
Bug-Fix
Deployment
 Operate Release
– Minor changes
 Project Releases
– Major changes
Product Bug-Fix
(Live Product)
Kanban Boards