Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov.
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
The best-laid change management plan can be challenged and derailed if the impact, emotions and reactions of the people who are involved are not considered and accommodated.
Project productivity is essential in building and maintaining a company, here are three ways on how the digital workplace can help you improve the project management in your organization.
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
Slides from a product management training workshop with our partners at the Department of the Interior's Office of Natural Resources Revenue as a part of work together on revenuedata.doi.gov
The best-laid change management plan can be challenged and derailed if the impact, emotions and reactions of the people who are involved are not considered and accommodated.
Project productivity is essential in building and maintaining a company, here are three ways on how the digital workplace can help you improve the project management in your organization.
UX STRAT USA 2019: Richard Baker, GE TransportationUX STRAT
Many engineering-focused enterprises have become solution driven—it's in the very nature of their work. Oftentimes it can be tricky to convince your stakeholders to use valuable time and resources on user experience.
Over the past two years, the innovation and design teams at GE Transportation have been refining their processes to enable engineering-heavy teams to capitalize on long-term strategy and short-term design-led execution through four key principles:
Simplify the complex
Work in bite-size chunks to make things manageable
Built-in exit ramps to ensure relevancy and quality
Work in full transparency
In this presentation, Richard will walk through how user-centric design was scaled in an engineer-led enterprise of thousands mechanical, electrical, and computer engineers.
Agile Marketing - Strategy & Process MethodologyJoey Barker
WHAT iS AGiLE MARKETiNG?
An iterative and adaptive processwhere small, highly-collaborative teamswork in a series of short cycles,incorporating rapid feedback,to deliver emergent solutions,emphasizing transparencyamong all stakeholders. http://bit.ly/agile-mktg-group
This is a slide deck I originally presented at ALE2011 in Berlin about A3 thinking and Kaizen in the context of a large Lean & Agile enterprise transition.
At LESS2011 in Stockholm a few weeks later, it was even awarded as overall "best session of the conference" (in addition to "best in the Organisation Transformations category".
(also presented at SDC12 and lssc12)
Nov 2011: I want to humbly dedicate this work to Grant (PG) Rule, who suddenly left this world due to a tragic accident.
Mar 2013: Latest News: As a follow-up to the presentation, I created an iPhone/iPad app (called A3 Thinker)!!. It's a set of brainstorming cards to help people create substantially better A3s. see http://a3thinker.com for details. A set of physical cards will soon follow.
24 July 2013: ...and yesterday I released the Android version on Google Play!
Sep 2013: finally! The formidable A3 Thinker action deck is live! http://a3thinker.com/deck
Playing Nice in the Product Playground #StrataHadoopIntuit Inc.
Intuit's Anu Tewary, Lucian Lita and Jonathan Goldman talk about how data scientists, engineers and product managers can work together to create innovative data products at O'Reilly Strata +Hadoop World 2015.
Bios:
Anuranjita Tewary is Director of Product Management at Intuit. She was a founder at Level Up Analytics, which was acquired by Intuit. Her previous roles have been data scientist at LinkedIn, and product management at AdMob and Microsoft. Anu is the founder of The Technovation Challenge, a global programming and entrepreneurship program for girls. The program is in its fifth year and has had over 3,500 participants from over 40 different countries. Anu holds a PhD in Applied Physics from Stanford and BS degrees in Physics and Math with Computer Science from MIT.
Lucian Lita is Director of data engineering at Intuit. Previously founder of Level Up Analytics (now Intuit), lead engineering, analytics at BlueKai (now Oracle), data scientist at Siemens healthcare. Received his PhD in computer science from Carnegie Mellon.
Jonathan Goldman is Director of Data Science and Analytics at Intuit. He co-founded Level Up Analytics, a premier data science consulting company focused on data science, big data, and analytics which Intuit acquired in 2013. From 2006–2009 he led the product analytics team at LinkedIn which was responsible for creating new data driven products. While at LinkedIn he invented the People You May Know product and algorithm which was directly responsible for getting millions of users connected and more engaged with LinkedIn. He received a PhD in physics in 2005 from Stanford where he worked on quantum computing and a BS in physics from MIT.
To view the presentation, visit: http://youtu.be/kkTXGtHrWAw
UX STRAT Online 2020: Dr. Martin Tingley, NetflixUX STRAT
Over the years, the Netflix UI has evolved from a sparse and static webpage into an immersive, video-centric experience tailored to a variety of platforms. In this talk, I’ll describe the simple but powerful framework that Netflix uses to evolve the product experience: we ask our members, through online A/B tests, which of several possible experiences resonate with them. I’ll also describe the steps we are taking to democratize access to experimentation across the company so that we can explore more ideas and identify those that deliver more value to our members.
Symposium 2016 : Workshop 104 Brain and LeadershipPMI-Montréal
This innovative, one-of-a-kind workshop will present some of the most recent findings about the brain together with implications for managing and leading employees. The workshop will challenge many current management practices by presenting relevant research on the social and emotional nature of the brain.
Biography
Robert has developed a reputation as a pioneer in using neuroscience-supported tools and processes that challenge current management practices that date back over 50 years.
Robert Paris is one of the first and very few professionals in Canada who have earned their Certificate in the Foundations of Neuroleadership from the Neuroleadership Institute led by Dr. David Rock. Robert has 35 years combined practical management and consulting experience that spans 5 continents. He has 15 years of results-oriented management experience at blue chip companies such as Johnson & Johnson and has an established track record of successfully designing and facilitating management, leadership, team-building and coaching programs that give organizations a long term, sustainable competitive advantage. Robert is an exceptionally engaging executive coach whose advice is highly valued by CEOs, other C-Suite executives, middle managers and first-time supervisors. Robert has 25 years teaching experience at McGill University. He currently lectures at McGill’s School of Continuing Studies and is certified in the Foundations of Neuroleadership, Points of You™ Leadership & Coaching, Whole Brain Thinking™ and Simplexity™ Complex Problem-Solving. Robert’s dynamic personality, business and academic experience and use of 21st century leadership and coaching tools place him among the leaders in corporate training and development programs.
Evolve or Die: A3 Thinking and Popcorn Flow in Action (#LKCE14)Claudio Perrone
Slides I presented this week for the Lean Kanban Central Europe 2014 #lkce14 conference in Hamburg (and subsequently at Build Stuff in Vilnius) about Lean Management with A3 Thinking and Popcorn Flow. It consolidates some of my latest thoughts on the matter.
You may also be interested in the article that InfoQ published shortly after: http://www.infoq.com/news/2014/11/lean-thinking-change
Where do Product Roadmaps fit into product strategy? As a way of communicating a USP and of amplifying the strategy. It is also a way to show the relationships and dependencies between products. Here are samples of roadmaps: one 'big picture' overall map, and maps focused on competition & positioning, on timing & dependencies, and on sales.
Making Elephants Dance -- How corporates can lean into the future with Lean S...Janice Fraser
The greatest risk to business today is the pace of change, and entrepreneurship is the solution. This talk provides a preview of Eric Ries' Leader's Guide, which provides a framework for implementing Lean Startup throughout a company.
Plan and Execute for Success with Objectives and Key ResultsDavender Gupta
In an unpredictable and uncertain world, how can you align your team’s efforts to quickly regain momentum and achieve powerful results? The OKR (Objectives and Key Results) Method is a strategic planning and tactical execution tool used by Silicon Valley startups and giants such as Google and Facebook to provide focus and guide action. Learn how to use OKRs in your club and in your personal life to create the results you really want.
Presented to Toastmasters District 61 Annual Conference
April 17 2021
(c)2021 Davender Gupta
All rights reserved
Dealing with Estimation, Uncertainty, Risk, and CommitmentTechWell
Software projects are known to have challenges with estimation, uncertainty, risk, and commitment—and the most valuable projects often carry the most risk. Other industries also encounter risk and generate value by understanding and managing that risk effectively. Todd Little explores techniques used in a number of risky businesses—product development, oil and gas exploration, investment banking, medicine, weather forecasting, and gambling—and shares what those industries have done to manage uncertainty. With studies of software development estimations and uncertainties, Todd discusses how software practitioners can learn from a better understanding of uncertainty and its dynamics. In addition, he introduces techniques and approaches to estimation and risk management including using real options and one of its key elements—understanding commitment. Take away a better understanding of the challenges of estimation and what software practitioners can do to better manage estimation, risks, and their commitments.
Today, the traditional PMO does a great job of reporting and metrics, however, what needs to improve is their ability to truly remove roadblocks and barriers. The PMO needs to improve project execution and the establishment of resilient project teams!
Strategic research is the fuel for data-driven decision-making at all levels throughout a company. Especially amidst uncertain times, this type of research can help leaders unlock new opportunities and de-risk long-term goals. In this talk, we will cover my journey from being an embedded User Researcher to leading a centralized Strategic Research team that uncovers new product opportunities, changes how leaders think about our listeners, and influences how our engineering systems work. I’ll discuss the 3 superpowers that have enabled my team to help leadership make data-driven decisions to fuel long term strategies: 1) Deeply understanding leadership’s biggest and riskiest questions to be able to identify the right problems to tackle 2) Mixing research methods and insights disciplines to yield comprehensive answers to these big questions. 3) Identifying both the product and business implications of your insights to create a wider impact across the organizations. And demonstrate how this work can create a virtuous cycle in which the more of this work you do, the more your leaders will crave it.
Why So Many ML Models Don't Make It To Production?UXDXConf
Even though the future is about data, machine learning and artificial intelligence, between 80-90% of the ML models are not deployed (based on different researchers).
In this talk, I'll share the different challenges that we experienced within this space, what solutions we have implemented and any future improvements we have planned in this space.
This research paper looks at what the key contributing factors to a successful project are and whether there are lessons we can learn from this to make our projects more successful.
The research was in the form of a questionnaire sent out to over 43,000 people involved in delivering projects. There were 4,451 respondents and it is these responses that make up the material presented in this paper.
There are two appendices to this paper which explain in some more detail
The demographics of questionnaire respondents.
Statistical significance testing and how it was applied to the questionnaire results.
For those who are just interested in the survey results – one important piece of advice before we dive straight in. A survey is an inexact science to understand exactly what is contributing to project success. It can give trends rather than absolute definition and is comparative in its nature not absolute. This piece of research does not purport to have the answers to what creates a successful project. But it does highlight common factors amongst successful projects and trends that are exhibited more commonly across successful projects.
Without any further ado – let’s dive straight in.
This presentation is an overview on how to implement PDCA (Plan – Do – Check – Act) in the field of Lean Sales and Marketing. It includes an outline for standard work and an embedded video.
Slides from September 17, 2020 Webinar entitled "ABC's of Problem Solving: A3 Approach, Basic Tools, and Change Management." The slides cover the following concepts: 1. Why Problem Solving is Critical to Culture Change and Lean Transformation 2. What is A3 Problem Solving? 3. How to Properly Define Problems 4. Selected Basic Tools for Root Cause Analysis 5. Next Steps
UX STRAT USA 2019: Richard Baker, GE TransportationUX STRAT
Many engineering-focused enterprises have become solution driven—it's in the very nature of their work. Oftentimes it can be tricky to convince your stakeholders to use valuable time and resources on user experience.
Over the past two years, the innovation and design teams at GE Transportation have been refining their processes to enable engineering-heavy teams to capitalize on long-term strategy and short-term design-led execution through four key principles:
Simplify the complex
Work in bite-size chunks to make things manageable
Built-in exit ramps to ensure relevancy and quality
Work in full transparency
In this presentation, Richard will walk through how user-centric design was scaled in an engineer-led enterprise of thousands mechanical, electrical, and computer engineers.
Agile Marketing - Strategy & Process MethodologyJoey Barker
WHAT iS AGiLE MARKETiNG?
An iterative and adaptive processwhere small, highly-collaborative teamswork in a series of short cycles,incorporating rapid feedback,to deliver emergent solutions,emphasizing transparencyamong all stakeholders. http://bit.ly/agile-mktg-group
This is a slide deck I originally presented at ALE2011 in Berlin about A3 thinking and Kaizen in the context of a large Lean & Agile enterprise transition.
At LESS2011 in Stockholm a few weeks later, it was even awarded as overall "best session of the conference" (in addition to "best in the Organisation Transformations category".
(also presented at SDC12 and lssc12)
Nov 2011: I want to humbly dedicate this work to Grant (PG) Rule, who suddenly left this world due to a tragic accident.
Mar 2013: Latest News: As a follow-up to the presentation, I created an iPhone/iPad app (called A3 Thinker)!!. It's a set of brainstorming cards to help people create substantially better A3s. see http://a3thinker.com for details. A set of physical cards will soon follow.
24 July 2013: ...and yesterday I released the Android version on Google Play!
Sep 2013: finally! The formidable A3 Thinker action deck is live! http://a3thinker.com/deck
Playing Nice in the Product Playground #StrataHadoopIntuit Inc.
Intuit's Anu Tewary, Lucian Lita and Jonathan Goldman talk about how data scientists, engineers and product managers can work together to create innovative data products at O'Reilly Strata +Hadoop World 2015.
Bios:
Anuranjita Tewary is Director of Product Management at Intuit. She was a founder at Level Up Analytics, which was acquired by Intuit. Her previous roles have been data scientist at LinkedIn, and product management at AdMob and Microsoft. Anu is the founder of The Technovation Challenge, a global programming and entrepreneurship program for girls. The program is in its fifth year and has had over 3,500 participants from over 40 different countries. Anu holds a PhD in Applied Physics from Stanford and BS degrees in Physics and Math with Computer Science from MIT.
Lucian Lita is Director of data engineering at Intuit. Previously founder of Level Up Analytics (now Intuit), lead engineering, analytics at BlueKai (now Oracle), data scientist at Siemens healthcare. Received his PhD in computer science from Carnegie Mellon.
Jonathan Goldman is Director of Data Science and Analytics at Intuit. He co-founded Level Up Analytics, a premier data science consulting company focused on data science, big data, and analytics which Intuit acquired in 2013. From 2006–2009 he led the product analytics team at LinkedIn which was responsible for creating new data driven products. While at LinkedIn he invented the People You May Know product and algorithm which was directly responsible for getting millions of users connected and more engaged with LinkedIn. He received a PhD in physics in 2005 from Stanford where he worked on quantum computing and a BS in physics from MIT.
To view the presentation, visit: http://youtu.be/kkTXGtHrWAw
UX STRAT Online 2020: Dr. Martin Tingley, NetflixUX STRAT
Over the years, the Netflix UI has evolved from a sparse and static webpage into an immersive, video-centric experience tailored to a variety of platforms. In this talk, I’ll describe the simple but powerful framework that Netflix uses to evolve the product experience: we ask our members, through online A/B tests, which of several possible experiences resonate with them. I’ll also describe the steps we are taking to democratize access to experimentation across the company so that we can explore more ideas and identify those that deliver more value to our members.
Symposium 2016 : Workshop 104 Brain and LeadershipPMI-Montréal
This innovative, one-of-a-kind workshop will present some of the most recent findings about the brain together with implications for managing and leading employees. The workshop will challenge many current management practices by presenting relevant research on the social and emotional nature of the brain.
Biography
Robert has developed a reputation as a pioneer in using neuroscience-supported tools and processes that challenge current management practices that date back over 50 years.
Robert Paris is one of the first and very few professionals in Canada who have earned their Certificate in the Foundations of Neuroleadership from the Neuroleadership Institute led by Dr. David Rock. Robert has 35 years combined practical management and consulting experience that spans 5 continents. He has 15 years of results-oriented management experience at blue chip companies such as Johnson & Johnson and has an established track record of successfully designing and facilitating management, leadership, team-building and coaching programs that give organizations a long term, sustainable competitive advantage. Robert is an exceptionally engaging executive coach whose advice is highly valued by CEOs, other C-Suite executives, middle managers and first-time supervisors. Robert has 25 years teaching experience at McGill University. He currently lectures at McGill’s School of Continuing Studies and is certified in the Foundations of Neuroleadership, Points of You™ Leadership & Coaching, Whole Brain Thinking™ and Simplexity™ Complex Problem-Solving. Robert’s dynamic personality, business and academic experience and use of 21st century leadership and coaching tools place him among the leaders in corporate training and development programs.
Evolve or Die: A3 Thinking and Popcorn Flow in Action (#LKCE14)Claudio Perrone
Slides I presented this week for the Lean Kanban Central Europe 2014 #lkce14 conference in Hamburg (and subsequently at Build Stuff in Vilnius) about Lean Management with A3 Thinking and Popcorn Flow. It consolidates some of my latest thoughts on the matter.
You may also be interested in the article that InfoQ published shortly after: http://www.infoq.com/news/2014/11/lean-thinking-change
Where do Product Roadmaps fit into product strategy? As a way of communicating a USP and of amplifying the strategy. It is also a way to show the relationships and dependencies between products. Here are samples of roadmaps: one 'big picture' overall map, and maps focused on competition & positioning, on timing & dependencies, and on sales.
Making Elephants Dance -- How corporates can lean into the future with Lean S...Janice Fraser
The greatest risk to business today is the pace of change, and entrepreneurship is the solution. This talk provides a preview of Eric Ries' Leader's Guide, which provides a framework for implementing Lean Startup throughout a company.
Plan and Execute for Success with Objectives and Key ResultsDavender Gupta
In an unpredictable and uncertain world, how can you align your team’s efforts to quickly regain momentum and achieve powerful results? The OKR (Objectives and Key Results) Method is a strategic planning and tactical execution tool used by Silicon Valley startups and giants such as Google and Facebook to provide focus and guide action. Learn how to use OKRs in your club and in your personal life to create the results you really want.
Presented to Toastmasters District 61 Annual Conference
April 17 2021
(c)2021 Davender Gupta
All rights reserved
Dealing with Estimation, Uncertainty, Risk, and CommitmentTechWell
Software projects are known to have challenges with estimation, uncertainty, risk, and commitment—and the most valuable projects often carry the most risk. Other industries also encounter risk and generate value by understanding and managing that risk effectively. Todd Little explores techniques used in a number of risky businesses—product development, oil and gas exploration, investment banking, medicine, weather forecasting, and gambling—and shares what those industries have done to manage uncertainty. With studies of software development estimations and uncertainties, Todd discusses how software practitioners can learn from a better understanding of uncertainty and its dynamics. In addition, he introduces techniques and approaches to estimation and risk management including using real options and one of its key elements—understanding commitment. Take away a better understanding of the challenges of estimation and what software practitioners can do to better manage estimation, risks, and their commitments.
Today, the traditional PMO does a great job of reporting and metrics, however, what needs to improve is their ability to truly remove roadblocks and barriers. The PMO needs to improve project execution and the establishment of resilient project teams!
Strategic research is the fuel for data-driven decision-making at all levels throughout a company. Especially amidst uncertain times, this type of research can help leaders unlock new opportunities and de-risk long-term goals. In this talk, we will cover my journey from being an embedded User Researcher to leading a centralized Strategic Research team that uncovers new product opportunities, changes how leaders think about our listeners, and influences how our engineering systems work. I’ll discuss the 3 superpowers that have enabled my team to help leadership make data-driven decisions to fuel long term strategies: 1) Deeply understanding leadership’s biggest and riskiest questions to be able to identify the right problems to tackle 2) Mixing research methods and insights disciplines to yield comprehensive answers to these big questions. 3) Identifying both the product and business implications of your insights to create a wider impact across the organizations. And demonstrate how this work can create a virtuous cycle in which the more of this work you do, the more your leaders will crave it.
Why So Many ML Models Don't Make It To Production?UXDXConf
Even though the future is about data, machine learning and artificial intelligence, between 80-90% of the ML models are not deployed (based on different researchers).
In this talk, I'll share the different challenges that we experienced within this space, what solutions we have implemented and any future improvements we have planned in this space.
This research paper looks at what the key contributing factors to a successful project are and whether there are lessons we can learn from this to make our projects more successful.
The research was in the form of a questionnaire sent out to over 43,000 people involved in delivering projects. There were 4,451 respondents and it is these responses that make up the material presented in this paper.
There are two appendices to this paper which explain in some more detail
The demographics of questionnaire respondents.
Statistical significance testing and how it was applied to the questionnaire results.
For those who are just interested in the survey results – one important piece of advice before we dive straight in. A survey is an inexact science to understand exactly what is contributing to project success. It can give trends rather than absolute definition and is comparative in its nature not absolute. This piece of research does not purport to have the answers to what creates a successful project. But it does highlight common factors amongst successful projects and trends that are exhibited more commonly across successful projects.
Without any further ado – let’s dive straight in.
This presentation is an overview on how to implement PDCA (Plan – Do – Check – Act) in the field of Lean Sales and Marketing. It includes an outline for standard work and an embedded video.
Slides from September 17, 2020 Webinar entitled "ABC's of Problem Solving: A3 Approach, Basic Tools, and Change Management." The slides cover the following concepts: 1. Why Problem Solving is Critical to Culture Change and Lean Transformation 2. What is A3 Problem Solving? 3. How to Properly Define Problems 4. Selected Basic Tools for Root Cause Analysis 5. Next Steps
Recorded webinar: http://slidesha.re/1l6raT1
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is part 2 of a 2-part series and focuses on the Do, Study Adjust stages of the (PDSA) cycle.
Being a Cultural Warrior: 3 Proven Practices for Driving Engagement and Effic...Snag
Whatever your organization is designed to deliver, whether it’s a product or a service, you will win or lose based on how well your people are able to work and perform as a team. If you have have the best processes in the world, but your people don’t really care, you can be good, but you will never be awesome. And if you aren’t after awesome, what are you after?
With extensive experience in the manufacturing biz, Beau Groover, the former Director of Lean Supply Chain with Serta Simmons Bedding and Founder and President of The Effective Syndicate, will share what he’s learned from two decades in the service industry that will help you align your people, processes and products ... and make your business thrive.
Check out our joint presentation, ‘Being a Cultural Warrior,’ with TalentStream and Beau Groover to:
-- Define clearly what the vision, mission and values are that represent your brand and motivate your team
-- Uncover how to effectively evaluate your team … and yourself
-- Understand what being a Cultural Warrior looks like, the strategy to get there, and how it'll improve customer service from the ground up
-- Get tips on how to improve process efficiency and produce highly predictable results
-- Learn how to develop a successful organizational structure, including succession planning, leadership development and teamwork coaching
We all know the feeling. The creeping sense of doom that our project is falling apart. The growing horror as we watch it unravel despite all our best laid plans. The moment of terror when we realize it’s well and truly dead.
All of us—whether we make launch plans or business plans, product plans or go-to-market-plans—have at least one skeleton in our closet. And it was most likely put there by one of these plan killers: poor alignment with corporate strategy, bad metrics or lack of understanding of the market.
Fortunately, this issue of Pragmatic Marketer provides practical tools and tips for addressing all three.
First, Bill Thomson walks us through creating a strategic product plan. Robert Boyd and our own Jon Gatrell talk about key metrics—how to measure everything from overall organizational strength to individual sprints. And finally, weaving it all together, is a real-life look at how Hubspot ensures its product launch plans succeed.
There are bone-yards full of good ideas that collapse during planning and execution. In this issue we help ensure your project isn’t one of them.
Happy reading,
Rebecca Kalogeris, Editorial Director
Everything You Need to Know About Strategy Deployment (Lean Methods)KaiNexus
A webinar hosted by KaiNexus and presented by Mark Graban.
In this webinar, you will learn:
How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus
The iterative PDSA-based cycles of this management approach
Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews
How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress
Beyond Strategy Development: How to Escape the Execution Failure RatePaige Pulaski
Only 10% of organizations achieve more than two-thirds of their strategy objectives, according to the Bridges 2016 Strategy Implementation Survey Results. The rest of us invest time, effort and budget into developing a strong strategic plan – but 90% of these plans will fail. When the connection between strategy development, activation, implementation and execution is weak, how do you identify and repair what’s not working for your organization?
Watch this webinar with Michael Wilkinson of Leadership Strategies and Joe Krause of AchieveIt to understand the most common failures of strategy development and execution. You will walk away with techniques to construct your strategic plan to make it an actionable blueprint for success, as well as several action items you can take today to optimize your current strategic plan for better execution.
You will learn how to:
Assess your plan for initiatives and objectives that are truly breaking down barriers to success
Earn buy-in from executives, managers and front-line employees on your plan from start to finish
Enable accountability, collaboration, visibility and alignment to motivate your team to move the needle
We need to create a shared understanding of what problems we are trying to solve, what strategic choices we are trying to make, and what questions we are trying to answer before we can choose what tools, frameworks, and methods are more practical to facilitate the discussions required to answer these questions.
As the struggle to attract and retain employees intensified over the last few years the focus has shifted to the comprehensive benefits offering as a key differentiator for global companies.
This webinar deck will help you:
Gain insights into building your own global benefits strategy.
Find out what you need to consider before putting together a benefits strategy and how to ensure its success.
Learn from our global clients' experience of creating efficient global strategies.
ISG: TechChange Presentation on M&E MIS SystemsMichael Klein
The pressure to get Monitoring & Evaluation (M&E) “right” in today’s high-tech and data-hungry world can prove daunting for any organization. Many organizations track their results quite well without sophisticated tools. However, M&E systems may make sense for cases of accountability and efficiency.
So what does the process of adopting an M&E IT system look like? Mike Klein, director of ISG, explained for the TechChange class on Technology for Monitoring and Evaluation.
Tales of {Good Teams'} Failures - Case Studies, Root Causes & RecommendationsMirketa Inc
This article is a collection of short case studies where teams failed to meet the expected results. The underlying companies were of different sizes, culture and industries. The only thing common across the board was the quality of the people – all the teams had bright individuals that had a track record of success.
About the Author --
Rajeev Kumar is a senior partner at Mirketa Inc. Rajeev specializes in managing complex programs, developing lean processes & teams and setting up governance. He has over 18 years of experience working in executive, middle management and individual contributor roles at startups and fortune 500 companies from different industries and countries. Prior to Mirketa, Rajeev founded 2 startups in the financial planning and event management space.
Workforce analytics, also called HR analytics or people analytics is getting much attention lately. And rightly so! Research has shown that companies using data to drive their decisions and actions are more succesfull than others. With (predictive) analytics an accurate view of the future requires predictions based on data rather than personal hunches or speculation.
3 Proven Methods to Optimize Your 2018 Strategy and Goals through Culture and...Paige Pulaski
Change management is done through culture. Understanding the strengths of your human capital is imperative to fully implementing a plan and expecting successful execution. As you’re investing time, energy and budget into planning for 2018, you should be asking questions such as, “Do our current employees have the right skills? Do we have the right people in the right roles? If not, how do we remove these barriers?”
You’re checking the most important box – getting a plan in place that, when executed, will propel your organization to the next level. However, many organizations are failing to run the proper diagnostic before implementation to make sure all your assumptions are, in fact, true and in working order. Optimizing your plan is imperative, but execution in 2018 looks bleak without optimizing your workforce first.
In this webinar recording, Tanya Bakalov of BetterSkills, Inc. discusses how to achieve the most success with your plans for 2018 by giving three ways to fully assess the teams you’re trusting to execute.
You will learn how to:
>> Gauge the “do-ability” of your plan with your organization’s current skills
>> Delegate initiative assignments to use each employee in their best capacity
>> Motivate employees to be agents of change and dedicated to your organization’s success
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Product Management 101
1. The “what” and
“why” of setting the
product vision
Alex Pandel & Nikki Lee, 18F
In partnership with the Department of the Interior’s Office of Natural Resources Revenue
3. Product managers sit
at the intersection of
design+research,
development,
business, policy, and
politics.
user need stakeholders
technology business
4. PMs own four questions:
1. What’s the problem we’re solving?
(and why does it matter?)
2. What will our impact be?
3. How are we doing it?
4. Is our solution good?
5. PMs own four questions:
1. What’s the problem we’re solving?
(and why does it matter?)
2. What will our impact be?
3. How are we doing it?
4. Is our solution good?
6. PMs own four questions:
1. What’s the problem we’re solving?
(and why does it matter?)
2. What will our impact be?
3. How are we doing it?
4. Is our solution good?
7. PMs own four questions:
1. What’s the problem we’re solving?
(and why does it matter?)
2. What will our impact be?
3. How are we doing it?
4. Is our solution good?
8. PMs own four questions:
1. What’s the problem we’re solving?
(and why does it matter?)
2. What will our impact be?
3. How are we doing it?
4. Is our solution good?
9. Product teams have to be able to
provide good answers to all of these
questions. When the answer is “we
don’t know”, they need to have a
concrete plan to get to an answer.
10. Product teams have to be able to
provide good answers to all of these
questions. When the answer is “we
don’t know”, they need to have a
concrete plan to get to an answer.
12. Product managers wrangle team
members and stakeholders to create a
shared vision, then communicate it
internally and externally.
13. Product managers are responsible for
the strategy, roadmap, and feature
definition of a product or product line.
14. Product managers make sure team
members have what they need to get
the work done.
This means clearly scoping features,
troubleshooting blockers, and do
whatever necessary to build & maintain
momentum.
16. Product managers are always focused
on delivering the right solution (bought
or built) for the right market.
17. Product managers are not:
Project managers
Scrum masters
Agile coaches
Engagement managers
Designers
Researchers
Strategists
Coffee getters
Note takers
Developers
Data scientists
Security experts
Infrastructure experts
Marketers
PR people
Salespeople
The team’s psychologist
The team’s parent
18. Product managers sometimes play one
or more of these roles in order to fill a
need on the team (sometimes the team
really needs a scrum master and some
coffee).
20. What should product managers create?
● Clear vision statement for their area of ownership
● Key Performance Indicators for their area of ownership
● Prioritized list of feature areas/modules within their area of ownership
● An actionable product backlog for the team
● A product roadmap for upcoming milestones
● Product quality, testing, and bug triage process/practice
21. What should product managers be able to tell
you about?
● Pros and cons of their product vision and how it supports the overall
organization vision
● Key questions, decision points, and concerns within their area of
ownership
● Project trajectory and status of research, design, and development
● Status of stakeholders and internal partners
● Their plans to correct any blockers or red flags in any of these areas
● Any areas where they need additional support or resources
24. What’s our goal?
What do we need to
do to achieve it?
How will we execute
on that plan?
vision
execution
strategy
25. Strategy and tactics without vision
are aimless.
Vision and strategy without tactics
are just pipe dreams.
Product managers are the glue that
binds the three.
26. Strategy and tactics without vision
are aimless.
Vision and strategy without tactics
are just pipe dreams.
Product managers are the glue that
binds the three.
43. Vision
We should climb a
mountain! It will be
great!
Strategy
We should climb
this mountain. It
has a spectacular
view and great
campgrounds.
Execution
Let’s start hiking up
this trail! We’ll find
good resting points
and adjust our
route as we go.
43
44. Vision
We should climb a
mountain! It will be
great!
Strategy
We should climb
this mountain. It
has a spectacular
view and great
campgrounds.
Execution
Let’s start hiking up
this trail! We’ll find
good resting points
and adjust our
route as we go.
44
we are here
45. In order to make solid choices about
our strategy and tactics, we need to
start with a clear vision.
Developing a sound product vision
requires framing the problem we’re
trying to solve.
45
46. In order to make solid choices about
our strategy and tactics, we need to
start with a clear vision.
Developing a sound product vision
requires framing the problem we’re
trying to solve.
46
47. Framing is the process of defining a
problem or opportunity.
48. Framing documents help people*
quickly understand the big picture.
*people like new team members, senior
stakeholders, and other collaborators.
49. Good project framing reduces risk,
increases velocity, and helps
stakeholders stay connected.
50. Problem
What problem are we solving,
and why does it matter?
Vision
What will the future look like when
we’ve successfully solved this
problem?
User scenarios
How will solving this problem
change people’s lives?
Metrics
How will we know if we’ve
succeeded?
Core components of a framing document
52. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
53. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
A clear description of the
problem or opportunity and
why it’s worth tackling.
54. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
A clear, concise, inspiring
“elevator pitch” of the vision
for the future, that the team
and others can use to quickly
explain the product and
galvanize support.
55. Vision
Alaska Department of Health &
Social Services is developing a
modern, integrated eligibility system
that enables staff to more efficiently
issue correct and timely benefits to
Alaskans who need help meeting
their basic needs.
56. Who are we helping?
Alaska Department of Health &
Social Services is developing a
modern, integrated eligibility system
that enables staff to more efficiently
issue correct and timely benefits to
Alaskans who need help meeting
their basic needs.
57. What do they need?
Alaska Department of Health &
Social Services is developing a
modern, integrated eligibility system
that enables staff to more efficiently
issue correct and timely benefits to
Alaskans who need help meeting
their basic needs.
58. How are we helping?
Alaska Department of Health &
Social Services is developing a
modern, integrated eligibility system
that enables staff to more efficiently
issue correct and timely benefits to
Alaskans who need help meeting
their basic needs.
59. What is the outcome?
Alaska Department of Health &
Social Services is developing a
modern, integrated eligibility system
that enables staff to more efficiently
issue correct and timely benefits to
Alaskans who need help meeting
their basic needs.
60. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
Scenarios that describe how the solution
changes users’ lives. Notice that these do not
describe how the solution looks, behaves, or
anything else about how it’s designed or built.
61. Scenario
Jessica is in a tough spot and needs
help paying for groceries and health
care this month. She is able to
quickly, easily, and securely submit
information about herself and receive
a timely and accurate determination
of which benefits she is eligible for.
62. Who are we helping?
Jessica is in a tough spot and needs
help paying for groceries and health
care this month. She is able to
quickly, easily, and securely submit
information about herself and receive
a timely and accurate determination
of which benefits she is eligible for.
63. What does she need?
Jessica is in a tough spot and needs
help paying for groceries and health
care this month. She is able to
quickly, easily, and securely submit
information about herself and receive
a timely and accurate determination
of which benefits she is eligible for.
64. What’s the end result?
Jessica is in a tough spot and needs
help paying for groceries and health
care this month. She is able to
quickly, easily, and securely submit
information about herself and receive
a timely and accurate determination
of which benefits she is eligible for.
65. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
Success indicators or metrics for each
scenario (as appropriate). These tell you
whether or not your solution is working
as you expected.
66. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
Priority levels assigned to each
scenario. This helps the team balance
tradeoffs and prioritize what’s most
important.
67. Problem
Low-income Alaskans seeking public assistance currently
need to submit separate, paper applications for each
program. This process is so daunting and frustrating that
many eligible Alaskans fail to complete the enrollment
process at all, robbing them of the opportunity to receive
the support they need.
Vision
Alaska Department of Health & Social Services is
developing a modern, integrated eligibility system that
enables staff to more efficiently issue correct and
timely benefits to Alaskans who need help meeting
their basic needs.
Priority Scenario Measure(s)
1 Jessica is in a tough spot and needs help paying for groceries
and health care this month. She is able to quickly, easily, and
securely submit information about herself and receive a timely
and accurate determination of which benefits she is eligible
for.
Decrease in average amount of time from
information submission to eligibility
determination.
Increase in average number of accurate
eligibility determinations made per week.
2 Sam, who doesn’t own a computer, calls Sarah at the Alaska
Division of Public Assistance to check why his food assistance
benefits suddenly stopped. Sarah is able to quickly and
securely locate Sam’s information, troubleshoot the issue, and
get his benefits started back up again.
Decrease in average amount of time from
incoming customer service call to resolved
issue.
73. Internal development
Planning
MVP MVP + 1 MVP + 2
It tells you how to test what you build
and assign priority and severity to
the problems you find.
85. Think about the user you’re most
interested in serving, and what
you know about their needs.
Take 10 minutes to write 1-2
sentences about what will be
changed for the better for that
user if the NRRD site has a
succeeded.
Write down who is affected, why
they need help, and what the end
result will be. Don’t worry about
the software part yet.
Consider these formats:
(person) is trying to (action) because
(problem). They are able to (new action) so
that (result that solves problem).
(person) needs to (action) in order to
(achieve goal). With the new system, they
are able to (new action). As a result,
(benefit).