The document discusses the challenges organizations face with scattered product information across various systems and presents practical solutions, such as utilizing the Contribyte Asset Browser to integrate and streamline data visibility. It highlights that maintaining data integrity while providing easy access to important information in a flexible and open manner is essential for effective management. Additionally, it offers an example of a user interface tailored for sales processes that consolidates data from multiple enterprise systems.

1. Scattered product information in
organizations – practical solutions
Henri Hämäläinen
Contribyte Oy

2. »Product information in different
systems
»Technology solutions for solving
problem
»Practical solution

3. Real life problems with
scattered data

4. Sales process example
ERP CRM
Order Offer
”Only way to keep
BPM track on everything
Sales was to have our
process own excel and
powerpoints”
PDM
Portfolio mgmt Test mgmt
Sellable
items Feature
Feature
status
roadmap

5. Call center operations
ERP
Subscription
history ”Serving customers
is slow, in cases
where there are
multiple things
Call Center SW customer wants to
Call handle”
handling
CRM PDM
Customer Current
information offering

6. Maintenance operations
Inhouse DB
Spare
parts ”Installed base
CRM
information is
Customer scattered to too many
information systems”
Case
communication
PDM
Document ERP CAD Drawings
storage
Projects
Documents
Installed base

7. Common solutions for data
visibility

8. Enterprise architectural solutions for data
visibility and usage
Integrating different Enterprise Service Bus Reporting tools
functions together thinking
Reporting interfaces
CRM ERP
ESB Sales
CRM
CRM + ERP +
HR + Sales HR Sales ERP HR

9. Data visibility still remains
challenging

10. Challenges
Information needs keeps changing fast
Tool changes are hard and costly
Information consumers are not key users of
any systems

11. How to serve information
consumers with IT?

12. Key requirements for solution
All important data needs to be available easily
 All information to one common interface
Data integrity must be kept
 Data should remain in the systems that they were
made to
Solution must be open and flexible
It needs to be easy to reconfigure system and add
new systems and UI components to it.

13. Our solution – Contribyte Asset Browser
Bring data to
SharePoint UI
Read live data from
systems
DISCUSSIONS
OR WEB
Combine data CONTENT
together on the fly
Navigate many
systems once Contribyte Asset Browser Server
Enrich knowledge to
the data
ERP CRM Sales HR

14. What would user interface look
in our example case

15. Sales process example
ERP CRM
Order Offer
”Only way to keep
BPM track on everything
Sales was to have our
process own excel and
powerpoints”
PDM
Portfolio mgmt Test mgmt
Sellable
items Feature
Feature
status
roadmap

16. User interface for sales process
NAVIGATION
Pfamily Feature status
P1 (Test tool)
P2
P3 Item details (PDM)
Phase in the
sales process
Sellable
(BPM)
items
(PDM) Orders of the item (ERP)
Feature roadmap
(portfolio tool)
Offers of the item (CRM)
New ideas
(discussion forum)

17. Thank you!
Henri Hämäläinen
Product Manager, Contribyte
www.assetbrowser.com
henri.hamalainen@contribyte.fi
050 487 3291