The document outlines the key functions and skills required of managers including planning, organizing, staffing, directing, and controlling. It discusses professional skills like intellectual, technical, ethical, interactive, and emotional skills. It also covers common management issues, self-development methods, and steps for making decisions.

1. Basic Guide to Managerial Performance Saikat Ghosh Head of IT

2. Basic Management Actions Identify what is needed or has to be done Organise resources Monitor performance and task completion Plan ahead for future requirements Deal with any problems that arise Saikat Ghosh - Safestyle UK

3. Functions of Management Actions Target setting Problem solving Leadership Team building Dealing with emergencies Saikat Ghosh - Safestyle UK

4. Management Principles Controlling Directing Organising Planning Staffing Saikat Ghosh - Safestyle UK

5. Management Functions Controlling Establishing standards based upon objectives Measuring and reporting performance Comparing the two Taking corrective/preventive action Directing Saikat Ghosh - Safestyle UK

6. Management Functions Directing Motivation Communication Performance appraisal Discipline Conflict resolution Saikat Ghosh - Safestyle UK

7. Management Functions Organising Division of labor Delegation of authority Departmentalisation Span of control Coordination Saikat Ghosh - Safestyle UK

8. Management Functions Planning Vision Mission Objectives Goals Saikat Ghosh - Safestyle UK

9. Management Functions Staffing Recruiting Selecting Hiring Training Retraining Saikat Ghosh - Safestyle UK

10. Professional Skills Required of Managers Intellectual skills Technical skills Ethical skills Interactive skills Emotional skills Saikat Ghosh - Safestyle UK

11. Professional Skills Required of Managers Intellectual skills Logical thinking Problem solving Saikat Ghosh - Safestyle UK

12. Professional Skills Required of Managers Technical skills Knowledge and ability of fundamentals required for the environment Saikat Ghosh - Safestyle UK

13. Professional Skills Required of Managers Ethical skills Define right from wrong Saikat Ghosh - Safestyle UK

14. Professional Skills Required of Managers Interactive skills Communicate intelligently and create an atmosphere that facilitates communication Saikat Ghosh - Safestyle UK

15. Professional Skills Required of Managers Emotional skills Ability to identify and handle one’s feelings Saikat Ghosh - Safestyle UK

16. Most Threatening Unresolved Issues Poor communication Developing people Empowerment Lack of alignment Entitlement Saikat Ghosh - Safestyle UK

17. Most Threatening Unresolved Issues Balancing work and personal life Confronting poor performance Coaching senior management Cross-functional strife Fascination with programs Saikat Ghosh - Safestyle UK

18. Self-Development Methods Observation Reflection Guided readings Visits Saikat Ghosh - Safestyle UK

19. Self-Development Methods Seeking feedback Seeking challenges Presentations Chairing meetings Prepared packages Saikat Ghosh - Safestyle UK

20. Seeing Decisions Through Identify objectives Analyze relevant factors Consider all alternatives Select the best option Implement the decision Evaluate the results Saikat Ghosh - Safestyle UK